Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"I had never crossed paths with a support team as proficient, proactive, and knowledgeable as WC"
5/5
What do you like best about WhatConverts?

the platform is super easy to use and the WC team is so ridiculously easy to reach out to. They are always extremely helpful. Francisco and Matthew are two names that I can recall. Both of them are incredible, super intelligent, flexible, proactive, and proficient. They just never limit to helping you with What Converts itself, but are super knowledgeable regarding Google Ads, Microsoft Bing Ads, and Meta Ads platforms integrations independently, even Reddit and likely more. Not just Francisco and Matthew but everyone who I have had the pleasure to talk to always solved whatever issue I could have been facing. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

can't think of anything. 11/10 platform and customer service. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you for the kind words! So glad our awesome Support Team is helping your organization get value from the platform. We take a lot of pride in offering our customers human-based help in all-things marketing, even when it involves non-WhatConverts channels. Don't hesitate to reach out if you have any questions!

Dedrie O.
DO
Dedrie O.
Head of Operations
Small-Business (50 or fewer emp.)
"Been Great so far!"
4.5/5
What do you like best about WhatConverts?

I like the usability and awesome guides that come with each section of the platform.

We use their how-to guides to train our own team.

Customer support is super helpful and does help us get to every solution. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I would like to see the customer journey in a bulk action versus clicking on each lead to see the journey.

Every time a lead makes a trackable action it counts as a "new" lead, so I would rather see a combined revenue attribution versus individualizing the leads for each action they take on different tackle sources.

I would also like to have a better integration with our client's CRMs (thought to do since they are basically competitors) but to link well with Service Titan, HouseCall Pro, etc... Zapier is not always reliable link to these two. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the review Dedrie! And so glad the guides are helping you and your team get the most from the platform. We appreciate the feedback, especially on the customer journey. With the "new" lead point, you can filter the leads by Status: Unique Lead. That may help! If you have any questions at all, don't hesitate to reach out to our Support Team (they're awesome!). And if you want to learn more about how to get the most from the platform, be sure to check out the free course we just launched: https://learn.whatconverts.com/.

CV
Chris V.
Owner
Small-Business (50 or fewer emp.)
"Outstanding Customer Service Makes All the Difference"
5/5
What do you like best about WhatConverts?

Excellent customer service!!! Quick to respond. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing to report at this time. Pleased with the service! Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the review and kind words Chris! Building up a (human) support team that 1) are product + marketing experts and 2) actually care about the people they help is something we're incredibly proud of. Don't hesitate to reach out if you have any questions at all!

Pani G.
PG
Pani G.
Head of PPC
Small-Business (50 or fewer emp.)
"Easy lead tracking that actually makes sense"
5/5
What do you like best about WhatConverts?

Great tool with great support for any questions you have. Kirk is absolutely a superstar! Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I like the platform a lot, nothing I can say I dislike! Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the kind words Pani! Knowing where your leads are coming from is a core part of WhatConverts. And when you combine that with being able to understand the value of your leads, you've got everything you need to make smarter marketing decisions. Don't hesitate to reach out if you have any questions!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Seamless and Easy"
5/5
What do you like best about WhatConverts?

Works seamlessly and is easy to use. I like the notifications I get for every lead. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

It wasn’t clear on signing up that you have to add credit in addition to the monthly subscription costs. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

We're glad to hear that you find WhatConverts seamless and easy to use, and that you appreciate the lead notifications. We apologize for any confusion regarding the additional credit requirement and will work on making this clearer for future sign-ups. Thank you for sharing how WhatConverts is solving call tracking and lead delivery for you and your clients.

Deby S.
DS
Deby S.
Paid Search Manager
Small-Business (50 or fewer emp.)
"Excellent Product with Outstanding Customer Service"
5/5
What do you like best about WhatConverts?

Great product, customer service is excellent, and I received quick responses to any issues. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

There is nothing to dislike about whatconverts Review collected by and hosted on G2.com.

Alberto F.
AF
Alberto F.
Web developer & IT specialist
Small-Business (50 or fewer emp.)
"The best tracking software"
5/5
What do you like best about WhatConverts?

The highly accurate tracking features and the very detailed customer journey it provides for each lead. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Perhaps initially understand the functionality of all the fields and settings with opt-in forms. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the review Alberto! As the customer journey continues to get more and more complex, we're finding our users getting more value from our detailed lead tracking. And there are more exciting features related to that on the way, so keep an eye out!

Tal S.
TS
Tal S.
Office Manager
Small-Business (50 or fewer emp.)
"Caroline W is Amazing Support , When i reached out she was able to help me very quickly. Thank you"
5/5
What do you like best about WhatConverts?

The support team , has been amazing , I like how the program converts to my CRM Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I have no dislikes at this time , only good things to say Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you for your kind words about our support team! We're glad to hear that we were able to help you quickly. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Donovan R.
DR
Donovan R.
Website Developer
Small-Business (50 or fewer emp.)
"Great and quick support from the WhatConverts team!"
5/5
What do you like best about WhatConverts?

We have been using WhatConverts for a few of our agency clients. Never had any major issues, their team sat down with us on request to walk us through the product, how we could optimise our setups and what other features were available.

Recently we put in a support request for a change we did not know was possible and the team not only got back to us extremely quickly, they also actioned the change across our account, saving us a ton of manual work. Super easy to use and quick for us to implement on our clients sites. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

At this stage we don't have much to talk about in terms of dislikes. We found their pricing. alittle confusing initially but once diving in, it makes a lot more sense. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you Donovan! You picked out exactly what we're trying to do with the platform—help marketers understand the value of their work and clearly communicate it to clients. If you have any questions at all, don't hesitate to reach out to our team!

Aleksey R.
AR
Aleksey R.
ceo
Small-Business (50 or fewer emp.)
"The best marketing tool on the market"
5/5
What do you like best about WhatConverts?

Google Ads Conversions and phonr numbers Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Everything is great - we like the sofrtware and the design Review collected by and hosted on G2.com.

Response from David Helberg of WhatConverts
Edit edit

Thank you for this wonderful review, Aleksey!