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Samantha C.

Customer Service Supervisor

Mid-Market (51-1000 emp.)

6/23/2025

"Great Product and Customer Service"

5/5

What do you like best about WhatConverts?

We currently have several tracking phone numbers in WhatConverts that we use today. WhatConverts is very helpful when it comes to tracking numbers. We also use WhatConverts for our call centers Auto Attendant and each phone call that comes through the WhatConverts platform is transribed. The transcribed calls make it easy for our supervisors to coach the agents on how to handle their next phone call. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

We have to email to get assistance and do not have a customer service number to reach a live person. We have to submit a ticket. But when submitting a ticket the customer service team is very prompt and helpful. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Samantha, thank you for your feedback! Glad to hear you're using call transcriptions to help coach your agents. By the way, you should check out the Lead Analysis feature, which uses AI to pick out key caller insights automatically. It's free for users with call transcriptions enabled. https://www.whatconverts.com/features/lead-tracking/call-tracking/ai-lead-analysis/. Also we actually do have a support phone line. Just call the number on this page: https://www.whatconverts.com/contact. Thanks again and don't hesitate to reach out with any questions!

WH

West H.

VP of Business Develoment

Small-Business (50 or fewer emp.)

10/27/2025

"Easy to Use with Excellent Support, But Lacks Some Features"

4.5/5

What do you like best about WhatConverts?

Simple to use with a great team to assist with the complicated featutes. Great for a small but growing organization. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Lacks the more powerful features of some CRMs and other tracking software Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Thanks for the kind words West! We're glad you're getting value from the platform and that the Support Team is helping you discover more ways to use it. If you have any other features you'd like to see, you can let us know using the Request a Feature option here: https://app.whatconverts.com/user/settings?help=open. It's the easiest way to get your voice heard and put new features on our product roadmap. Thanks again!

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/27/2026

"Easy Setup and Tracking with Fast, Effective Support"

4.5/5

What do you like best about WhatConverts?

How easy it is to use and setup tracking with it.

The fast and effective support from the team. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

The default lead attribution settings it uses sometimes don't sync up with Google's default attribution setting. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Thank you for the review and so great to hear you're getting value from the platform. And we understand it can be a bit confusing seeing different conversion counts, especially since Google's DDA model is a bit of a black box when it comes to how it assigns credit. Most users have found the models we offer to be a clearer indication of what marketing works. That said, we're always looking for ways to improve so we'd love to get more details on your feedback. Can you submit it through Request a Feature in the app (see below)? Thanks again for the review!

https://www.whatconverts.com/blog/product-update-help-center-request-features/

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Paul C.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/24/2025

"I’ve been using WhatConverts since 2015. They easy to work with and the best tracking software."

5/5

What do you like best about WhatConverts?

What I like best about WhatConverts is how seamlessly it tracks every lead. From calls, forms, chats—you name it. It gives me and my clients crystal clear insight into what's actually driving results. No fluff, just real data that makes decision-making easy. There Customer support is fast and helps out every time. Simple intergration with Wordpress. Also we use it a lot for offline tracking to show clients whats working and whats not. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Honestly, there’s not much I don’t like. I use it as a white label platform and just wish the basic plan had a bit more built-in analytics but that’s more of a ‘me’ problem than a platform issue. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Paul, you have just distilled exactly what we've been trying to do for marketers since 2015—giving you zero-fluff insights into what marketing actually works. Couldn't have said it any better than that! So glad you've gotten value from the platform for more than a decade and here's to another 10 years! If you haven't already, be sure to give our free BootCamp course a look: https://learn.whatconverts.com/. Who knows, maybe you'll find a hidden nugget to help you get even more from WhatConverts.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/18/2025

"Best customer service ever! I'm the problem, and they still help!"

5/5

What do you like best about WhatConverts?

simple user friendly interface, the people that work there, and all the data at my fingertips Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I took about 5 min to think....there is nothing I don't like about them Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

helping employees at the companies I serve understand and convert more patients and customers. making sure we can track the calls from different ad platforms which helps make sure the ad budget is being spent as efficiently as it can be. it benefits my company because, we can show the business owners where their issues are and exactly how to fix them. it also benefits my company because the numbers can not be manipulated in any way therefore, it keeps all my employees honest and completely transparent with my clients. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Thank you for the review! Your comment about data integrity hit the nail on the head. We want to help marketers show the value in their work, but we also want that value to be indisputable. When you can drill down into the leads that are behind the numbers, you can keep everyone accountable and transparent. So great to hear you're liking the platform and don't hesitate to reach out if you have any questions!

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Richard R.

Director

Small-Business (50 or fewer emp.)

10/13/2025

"Superb Customer Support Team and Great Analytics"

5/5

What do you like best about WhatConverts?

Customer Support is probably the most responsive and best in any supplier that we use. The set up is easy to use and gives us huge amounts of really useful data. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Timezone they operate in is far from ours and also lack of weekend response. 24 hour support 7 days is the only thing they lack... Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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We're thrilled to hear that you find our customer support team to be superb and our analytics to be great! We understand the inconvenience of the timezone difference and the lack of weekend response. We are constantly working to improve our support availability and appreciate your feedback.

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Angela A.

Jr. PPC Analyst & SEMA Projects Manager

Mid-Market (51-1000 emp.)

12/4/2024

""Transforming Marketing with Precision: Our Success Story with WhatConverts"

5/5

What do you like best about WhatConverts?

WhatConverts has changed the way we look at the optimize our marketing campaigns for our clients in the chiropractic and dental fields. The interface makes it super easy to track leads. We can now attribute calls to a specific campaign which enables us to measure ROI and make educated decisions.

The support staff is top notch and always upbeat and eager to help. This is a nice change from the last vendor we used. Solutions are quick and thorough. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing. WhatConverts is an invaluable tool that has significantly improved our marketing efficiency and client satisfaction. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

The platform's call flows allow us to distinguish between new and returning patients, helping us tailor our approach and provide better customer service. The marketing data available on WhatConverts is presented in a clear, user-friendly dashboard, making analysis straightforward and efficient. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Angela, thanks so much for the review! Sounds like you're using WhatConverts for the exact reason we created it—to help marketers measure ROI and make data-driven marketing decisions. Also so glad you're getting value from our Support Team. We take pride in finding exceptional individuals to help our clients, and Support regularly gets marks on G2 reviews for going above and beyond. Let us know if there's anything we can do to help and be sure to check out our free course! https://learn.whatconverts.com/

UV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

5/7/2025

"Next level customer service"

5/5

What do you like best about WhatConverts?

Kit from the integration support team is my literal angel. I wish I could hire him. He was extremely responsive, went out of his way to help me coordinate directly with my development team, fixed things for me whenever he could, and always was willing to get on the phone and help me make sure I set things up properly.

WhatConverts as a product is very good. The CSR team, like Kit, makes WhatConverts exceptional. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Keep working on offering more integrations and improving reporting dashboard set up UI/UX to be more user-friendly. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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Thanks for the kind words! We know how important human-touch customer support is, and it's why we're so proud to have whizzes like Kit on the team. Thank you also for the feedback on the reporting dashboard—we're working on an overhaul as we speak, so keep an eye out!

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/12/2025

"Accurate Lead Attribution That Delivers Results"

5/5

What do you like best about WhatConverts?

The correct attribution of leads to the actual lead source. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

None that I can think of. I like this platform. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

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We're glad to hear that you are enjoying the accurate lead attribution provided by WhatConverts. Thank you for your feedback!

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Brad W.

Founder

Online Media

Small-Business (50 or fewer emp.)

3/8/2024

"Great service and excellent support"

5/5

What do you like best about WhatConverts?

After using several competitive alternatives I am most pleased with What Converts for attribution tracking for calls and forms. Their user interface and reports provide the basics requirements for our agency clients and internal staff. If there are questions or issues they have excellent and responsive support staff. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

It might not have all the bells and whistles of calltracking metrics but it everything 99.9% of our clients require. Review collected by and hosted on G2.com.

Response from David Helberg of WhatConverts

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Thank you for your wonderful review, Brad!