Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great Tracking Insights, but AI System and Integrations Need to Be More Open"
3.5/5
What do you like best about WhatConverts?

Tracking capabilities Have been really helpful to engage customer traffic and lead patterns, as well as measure the success of different types of lead generation. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

The AI intelligence is pretty subpar, as well as not creating different AI systems that can automatically create robust notes. I also am not a big fan of how closed off some of the integrations are and wish that it had more open so that different agentic agents could work with the data more succinctly. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you for the review and your feedback, we truly do take these kind of notes to heart as we grow the platform. And glad you're using WhatConverts to see which campaigns work so you can scale your success.

With regards to the AI features, we've actually developed a robust set of capabilities that other marketers are taking advantage of. For example, we have built-in lead analysis features that summarize calls, detect keywords and topics, and even show you if the lead had buying intent. These come at no extra cost if you have transcription enabled. On top of that, you can have AI analyze lead data for custom information, like was this lead qualified," "what service was this lead looking for," or "did this lead book an appointment?" Finally, Lead Intelligence automates workflows like qualifying leads, adding lead values, or even sending certain leads to ad platforms or CRMs.

We'd love to show you how you can get more from the AI features we have in the platform. If you're interested in learning more, check out the resources below or set up a call with our team and we'll walk you through them. Thank you!

Lead Analysis: https://www.whatconverts.com/blog/did-you-know-lead-analysis-automated-lead-qualification/

AI Analysis: https://www.whatconverts.com/blog/ai-analysis-did-you-know/

Lead Intelligence: https://www.whatconverts.com/blog/automatic-lead-qualification-lead-intelligence/

Support: https://www.whatconverts.com/contact

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Good for Tracking"
5/5
What do you like best about WhatConverts?

Like the tracking of calls and AI summary the most. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

It's a bit expensive and bills too frequently for my size business. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the kind words! We're always looking for ways to make marketers more successful, and incorporating AI is absolutely part of that goal. We recommend checking out the other AI-powered features too, like Keyword Detection, Intent Detection, Topic Detection, and Sentiment Detection. AI Analysis also lets you ask custom questions about your leads like "was this lead qualified," "what service was this lead looking for," or "did this lead book an appointment?" Have a look at the resources below for more on these AI-powered features.

https://www.whatconverts.com/blog/did-you-know-lead-analysis-automated-lead-qualification/

https://www.whatconverts.com/blog/ai-analysis-did-you-know/

LJ
Linsy J.
Marketing
Mid-Market (51-1000 emp.)
"Reliable Lead Tracking and Insights"
4.5/5
What do you like best about WhatConverts?

WhatConverts gives us clear insight into the calls we receive and where they come from. The ability to review call handling and identify common customer issues has been invaluable for improving our processes. Their support team is also very responsive and helpful whenever we need assistance. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing notable at this time. Our experience has been very positive overall, and any questions we’ve had have been quickly resolved. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for your review Linsy! Great to hear you're getting insights from the platform. Understanding how calls are being handled is a huge benefit for businesses and it sounds like you're already using WhatConverts for that. Just in case you aren't aware though, there are a few features that are especially helpful for this. Check them out below and don't hesitate to reach out to Support if you have any questions!

Sales Call Handling Report: https://www.whatconverts.com/blog/product-update-sales-call-handling-report/

Lead Analysis (including call summaries, intent detection, and more): https://www.whatconverts.com/blog/did-you-know-lead-analysis-automated-lead-qualification/

Jacob E.
JE
Jacob E.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"Accurate Lead Tracking with Fast, Helpful Support"
4.5/5
What do you like best about WhatConverts?

WhatConverts has been a great platform for accurately tracking my digital leads, and the support is always on hand to solve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

It could be easier to set up conversion tracking Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you for the great review Jacob! So glad WhatConverts has been a help in tracking your leads. We're always looking for ways to improve the platform though, and we'd love to hear more about your experience setting up conversion tracking. Would you mind sending over a quick recap of your experience here (https://whatconverts.canny.io/other/create)? That way your feedback will go straight to our development team and we can improve even faster. Thanks again Jacob!

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"WhatConverts Exceeded Expectations: Intuitive, Affordable, and Feature-Rich"
5/5
What do you like best about WhatConverts?

We switched from a long-term call tracking software to WhatConverts about a month ago, and it has been amazing. Their customer support is fast and responsive, the interface is intuitive, and the integrations and reporting are extensive. WhatConverts has performed above my expectations so far. The pricing is very affordable, and you get a lot for it. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I have not found any downsides to WhatConverts yet. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thank you for the positive feedback! We're glad to hear that WhatConverts has performed above your expectations and has solved your Google Ads tracking issues. If you ever have any questions or run into any snags, don't hesitate to reach out to our team. And if you want to take your WhatConverts skills to the next level, check out our free training course: https://learn.whatconverts.com/.

James R.
JR
James R.
Marketing Director
Small-Business (50 or fewer emp.)
"Excellent Lead Tracking with Brilliant Customer Service"
5/5
What do you like best about WhatConverts?

I love how well it tracks all of the leads. and even more I am thankful for the customer service. Soliman is a brilliant expert. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I don't dislike anything about this platform. I have no issues with it. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Thanks for the kind words James! So glad you're getting value from the platform. Don't hesitate to reach out to support if you have any questions. That's what we're here for!

MS
Madison S.
General Manager
Small-Business (50 or fewer emp.)
"Insightful Lead Tracking and AI Call Summaries Elevate Our Sales Process"
5/5
What do you like best about WhatConverts?

I love the tracking, simple qualification, and understanding exactly where our leads came from. This platform has been super informative. The AI summary of calls has also been super helpful, and is used in our workflows to inform sales people of what leads are calling in about.

Also, a HUGE plus is that when I reach out through the chat, I get connected with a resource that can answer my questions and log in to my system to support with any corrections or technical needs. That's been so helpful. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

For the Elite plan, you only get $30 work of transcription usage. We're a small business, don't get massive amounts of calls, and even we have had to add funds after already spending $160/month. It just seems ticky tacky and cheapens the experience for me. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

We're thrilled to hear that you find our lead tracking and AI call summaries so valuable! It's great to know that our platform is providing informative insights and helping to streamline your sales process.

Tomek P.
TP
Tomek P.
Head of Marketing
Small-Business (50 or fewer emp.)
"WhatConverts is just an amazing platform with many integrations ready to optimize your business!!"
5/5
What do you like best about WhatConverts?

Calltracking is definitely a solution that enables all of our offline conversion tracking. Optimizing our ads with a solid data from Whatconverts allowed our business to scale campaigns that actually bring us good returns. Whole Whatconverts CRM is very functional and easy to use. Connor is super helpful and I just love this guy - more people like him please! Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

There was honestly not a single thing that we as a business dislike about WhatConverts. Customer support and Connor Kelley are simply amazing and super helpful. Onboarding was very useful and the whole process from signing up to setting up our account was seamless. Thanks guys! Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

So great to hear you're getting value from the platform Tomek! Offline conversion tracking is great but the real differentiator comes from sending lead data back to ad platforms for optimization. Glad we could help your clinic grow!

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent Support Team and One Script for All Numbers"
5/5
What do you like best about WhatConverts?

Last checked out row; support team; 1 script for all numbers Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

i used to be able to get a real person through support a lot more than I am able to now. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

We're glad to hear that you find our support team and the single script for all numbers to be excellent features of WhatConverts. We apologize for any inconvenience you've experienced in reaching a real person through support. We're constantly working to improve our support accessibility and appreciate your feedback.

Cathy B.
CB
Cathy B.
Marketing Director
Small-Business (50 or fewer emp.)
"Intuitive UI and Great Customer Service"
5/5
What do you like best about WhatConverts?

What I like best about WhatConverts is the customer service. I am usually in a rush and don’t have time to dig through a help center, so the live chat is perfect for me. The agents are always helpful and go above and beyond just giving me an answer. They actually fix the problem, even when it is self-inflicted. They also link the right help center articles so I can reference them later. If someone is not available to chat, I almost always get an email response within an hour.

The help center articles themselves are well written and easy to follow.

The UI is intuitive, clean, and simple, which makes using the platform straightforward. I am utilizing the information daily, and appreciate the live updates that come in as email notifications. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I don't have any dislikes. My biggest challenge with WhatConverts is that because I am usually in a rush, I haven’t taken advantage of its full capabilities. I would love the chance to work with an agent who could audit my setup, point out areas for improvement, and walk me through features I might not even know exist.

I would also appreciate more guidance on what to clean up outside of WhatConverts. For example, a checklist to make sure Google Ads or GA4 settings are correct so that conversions aren't double counted. Unless you are an analytics expert, those settings can get overlooked. Even a checklist for new account setup for clients vs clients that have existing ad accounts with legacy conversion actions in their GA4, GA, etc.

I'd also like to have WhatConverts fully replace Agency Analytics so that our clients have one source of truth and we don't have discrepancies between what they see there and what we have in WC. There may be capabilities in the higher tier, but I haven't had time to research them. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts
Edit edit

Cathy, thank you for your review! So glad to hear you're using WhatConverts on a daily basis, that's one thing we see across marketers who are getting the most value from the platform. If you have any questions about how to use the platform, don't hesitate to reach out. Our amazing Support Team is always happy to help!