Melisa M.
MM
Melisa M.
Director of Marketing Technologies
Small-Business (50 or fewer emp.)
"Easy Setup, Intuitive Navigation, Captures Everything We Need"
5/5
What do you like best about WhatConverts?

Everything! I love how easy it is to set up, and the navigation is simple and intuitive. I’m also really impressed that you’re able to capture everything we need. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Sometimes the documentation on how to set things up are very vague, which can make it harder to understand the configuration. For example the chat tracking code and what all needs to be exactly done in GTM in order for it to work. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you for the kind words Melisa! Our goal has always been to 1) help marketers prove the value of their work and 2) make it as easy as possible so you can focus on strategy. We'd love to hear more about your experience with the Help Center documentation. Do you mind sending a quick recap from this link (https://whatconverts.canny.io/other/create) so it goes straight to our development team? We appreciate you and thank you for being a WhatConverts user!

Luis S.
LS
Luis S.
Senior PPC Account Strategist
Small-Business (50 or fewer emp.)
"WhatConverts Helps Optimize Google Ads for High-Revenue Leads"
5/5
What do you like best about WhatConverts?

WhatConverts helps us improve our Google Ads because we can connect the two platforms. That way, instead of optimizing for just any kind of lead, we’re actually optimizing toward high-revenue, revenue-generating leads, which is our main goal.

Customer support has been great. Every time we have a question, there’s always someone available to help. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

There isn’t anything specific that I would flag right now. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Luis! Sounds like you're using the platform exactly how it's meant to be used. Sending lead value conversion data back to Google is the biggest differentiator we see in high-growth agencies (and happy clients). And glad our awesome Support Team has been there to help you every step of the way. If you have any ideas for how we can improve, don't hesitate to let us know: https://www.whatconverts.com/blog/product-update-help-center-request-features/

Ryan V.
RV
Ryan V.
Small-Business (50 or fewer emp.)
"Amazing communication with support WhatConverts team for a very helpful tool for transparency and lead attribution!"
5/5
What do you like best about WhatConverts?

Integrates well with other CRMs and Systems.

User-friendly interface Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Saving and choosing columns seems to be a bit wonky right now. Different every time I open it. Review collected by and hosted on G2.com.

Response from David Helberg of WhatConverts

Thank you, Ryan, we always love to help! I passed on your suggestion to our development team.

William C.
WC
William C.
Principal Owner
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Tracking Calls and Forms Made Effortless"
5/5
What do you like best about WhatConverts?

I like that WhatConverts now uses AI to dgive you a lead summary, keywrod detection and intent detection. This allows us to identify areas of opportunity. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing thet can improve at the moment. They are consistently making improvements and adding features. Review collected by and hosted on G2.com.

Response from David Helberg of WhatConverts

Thank you so much William. It's great to see that WhatConverts is providing you so much value. Have you also checked out our recently released Lead Intelligence feature? More info here: https://www.whatconverts.com/blog/automatic-lead-qualification-lead-intelligence/

Please don't hesitate to contact us if you have any questions.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"I use it for all my Clients"
5/5
What do you like best about WhatConverts?

First, off the customer support is great and fast. They can answer all my questions pretty quickly. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I would like 24/7 support I'm an evening worker so someone in the evenings would be nice. Review collected by and hosted on G2.com.

MW
Monique W.
Digital Marketing Consultant
Small-Business (50 or fewer emp.)
"Great for Call Tracking and Lead Attribution"
5/5
What do you like best about WhatConverts?

As an agency working across a mix of clients and websites, WhatConverts has been a genuinely useful way to track and validate leads coming through each clients funnel. Setup is straightforward, implementation is clear, and it is easy to get from install to usable reporting without a lot of back and forth. The support team is a big part of why we stick with it. Every time we have questions, they respond quickly and help us get things configured correctly. It gives us confidence in what is driving calls and enquiries, and helps us show clients exactly what our campaigns are contributing. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

No real dislikes. It has been reliable for our use case and the team has been great. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you for the review Monique! One of our goals is to make lead tracking and attribution as clear as possible for marketers. The straightforward setup, implementation, and reporting value is a testament to that. Don't hesitate to reach out to support if you have any questions, we're here to help!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent Platform & Support"
5/5
What do you like best about WhatConverts?

Support is always fantastic and new tools are always being added Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Honestly, no, it's great, I can't fault it at all! Review collected by and hosted on G2.com.

Carlos G.
CG
Carlos G.
Digital Marketing Specialist
Small-Business (50 or fewer emp.)
"Streamlined Conversion Tracking That Delivers"
4.5/5
What do you like best about WhatConverts?

It does a good job simplifying the conversion tracking process. Setting up conversion tracking with whatconverts is easy, and I'm sure that every lead that comes in will be in one easy to find place for both our team members and for our clients. I feel comfortable using it every day for work, and we're confident scaling it across our whole marketing agency. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I have noticed that there are instances where WhatConverts can be a little buggy. But even then, the support team is super quick to respond and help you fix your issue. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Carlos! Glad to hear you're getting value from the platform and scaling it across your whole marketing agency. We've seen that the agencies that achieve the best ROI for their clients (think 27X ROI) are the ones that are using WhatConverts every day. And it sounds like you're doing just that!

HH
Heather H.
Digital Account Manager / Web Developer
Small-Business (50 or fewer emp.)
"WhatConverts is a game changer!"
5/5
What do you like best about WhatConverts?

I was very pleased that our new rep, Connor, reached out to us for an annual review and with tips to improve our setup. He even offered suggestions to save us money! That's certainly a rarity and greatly appreciated :) Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

There are no downsides from my perspective! Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you Heather! We're glad you're getting so much value from the software. I'll pass along your feedback to the support team by the way (they ARE pretty incredible). Also happy to hear your clients are logging in to the dashboard to add sales value to leads—that can be a real gamechanger.

Check out this article on setting custom views to make it even easier for clients to get the data they need to add sales value: https://www.whatconverts.com/blog/did-you-know-custom-column-views/.

Ross G.
RG
Ross G.
CEO / Founder
Small-Business (50 or fewer emp.)
"Best Call / Lead Tracking Company"
5/5
What do you like best about WhatConverts?

I've used all of the "big" call / lead tracking companies and none come close to whatconverts. Their reporting is accurate and their support is 10/10. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing, they're great - exponentially better than CallRail Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks so much for the glowing review Ross! We're glad your transition from other call tracking providers to WhatConverts has been a valuable one. Don't hesitate to reach out to support with any questions at all—we're here to help!