Georgia  R.
GR
Georgia R.
Spa Coordinator
Mid-Market (51-1000 emp.)
"The company I work for utilizes Whale as an internal resource for all of our SOP's and FAQ's."
5/5
What do you like best about Whale?

I appreciate the organization of Whale. Everything is very easy to locate and the search bar is my favorite feature. When I am in a pinch and need a quick answer I turn to Whale to find what I am looking for. Review collected by and hosted on G2.com.

What do you dislike about Whale?

I haven't run into any problems with the software. There are things missing from Whale but we are actively working to make improvements. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Georgia – this review? 10/10, no notes 👑

We LOVE that Whale is your go-to when you’re in a pinch — especially while you’re holding it down at the front desk like an absolute boss. Fast answers, smooth navigation, and not needing to bug someone every time? That’s the sweet spot, and we’re thrilled Whale’s helping you shine 💅✨

And shoutout to the almighty search bar! It doesn’t get enough love — but it’s truly the silent MVP 🫶

So grateful to have you in the Whale pod, Georgia. We’re rooting for you every step of the way 🐋

Stino

PJ
Patricia J.
Department Manager
Small-Business (50 or fewer emp.)
"So far, so good!"
5/5
What do you like best about Whale?

The program is very user-friendly. We have recently just signed with them and our managers have started adding our content. We had another online training manual and moved over to Whale. Whale was able to take our prior content and upload everything into editable documents for us. So amazing. We were worried we would have a struggle with having to get our prior content moved over, but it was easy and stress free. We have not yet implemented the program for our employees, but I think they will agree that it's very easy to use, and nice to look at! Review collected by and hosted on G2.com.

What do you dislike about Whale?

Nothing yet, we are still new, but it's going very well so far! Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Patricia — welcome to the Whale pod! 🐋💫

“So far, so good”? More like so far, so AMAZING 😍

We’re thrilled to hear your setup was smooth, stress-free, and that all your existing training content made it over in one gorgeous, editable piece. That’s the glow-up we aim for!

Also, shoutout to your team for diving right in and starting strong — we can already tell your employees are going to love it. Easy-to-use and nice to look at? We’re blushing. 💅

Can’t wait for you to see the real magic unfold as you roll it out across the team — fewer questions, faster onboarding, and wayyy less re-training. That’s the Whale way.

We’re here with you every step of the way — let’s do this! 🙌

Stino

Cali O.
CO
Cali O.
Leasing Agent
Small-Business (50 or fewer emp.)
"Great Platform for Training, Very Easy to Navigate"
5/5
What do you like best about Whale?

I like the email reminders that keep you up to date on the latest training courses assigned to you. The layout of Whale makes it very easy to navigate, and I like how customizable it is. Review collected by and hosted on G2.com.

What do you dislike about Whale?

You are able to click through each page quickly, which makes it easier for users who are training to jump through each section without reading to comprehend and learning. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Cali, we see you — and we LOVE you 🐋💖

Thank you for the shoutout! So glad the email reminders and custom vibes are keeping you on track and making Whale a smooth ride 🎯

Also, major kudos for calling out how Whale gives your team time back — letting new hires train independently while others focus on their own magic? That's the dream right there 💼✨

Thanks for being part of the Whale fam, Cali. Keep those thoughts coming — we’re building this with you 💪

Stino

Verified User in Ranching
UR
Verified User in Ranching
Mid-Market (51-1000 emp.)
"An outstanding tool for organizing SOPs, training new employees, and tracking compliance."
5/5
What do you like best about Whale?

Simple to input information,

convenient to access anywhere,

appreciated the AI component. Review collected by and hosted on G2.com.

What do you dislike about Whale?

Connecting files within the document poses challenges, and accessing external web links is also difficult. Review collected by and hosted on G2.com.

RN
Reed N.
Client Account Manager
Mid-Market (51-1000 emp.)
"Like a Charm!"
5/5
What do you like best about Whale?

It's easy to edit, easy to view, and superbly helpful. I use it every day and it hasn't failed me once. Review collected by and hosted on G2.com.

What do you dislike about Whale?

Alice is sometimes incorrect; but that comes with the territory when using a new AI. Review collected by and hosted on G2.com.

Jason H.
JH
Jason H.
President
Small-Business (50 or fewer emp.)
"Excellent choice for small business documentation"
5/5
What do you like best about Whale?

The user interface is super clean and easy to understand. It allows you to drag and drop your thoughts in the proper sequence to SEE your SOPs - not a list of processes. Review collected by and hosted on G2.com.

What do you dislike about Whale?

Whale is starting to use AI but could be providing much more AI leveraged tools to make documentation easier. AI should be embedded and not something you have to pay extra for while using the software. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

“SEE your SOPs — not a list of processes”? That line deserves a standing ovation 👏

We’re all about turning chaos into clarity, and it’s amazing to hear Whale’s clean interface is helping you literally map out the magic.

Thanks for trusting Whale to power your best practices and help your team work smarter, not harder. We’re thrilled to be your documentation sidekick 🐋

Stino

Emilee B.
EB
Emilee B.
Medical Spa Director
Small-Business (50 or fewer emp.)
"Medical Spa Director"
5/5
What do you like best about Whale?

I love that all of the information I need is in one place! It is easy to navigate and find different folders. I also love that I can assign readings to my employees so I know they have gone over the information! Review collected by and hosted on G2.com.

What do you dislike about Whale?

I really don't dislike anything about Whale. I find it really easy to use! Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

We’re glowing just reading this ✨💉

Thank you SO much! Hearing that Whale is your go-to for assigning readings, organizing info, and keeping everything at your team’s fingertips? Absolute music to our ears 🎶

We love that it’s making training seamless and keeping your team in the know — no printouts, no guessing, just digital clarity on demand 🙌

And the fact that you “don’t dislike anything”?! BRB, framing that 😭💖

Thanks for trusting Whale to power your spa’s workflows. We’re honored to be part of your beautiful, organized world 🐋

Stino

Kalie R.
KR
Kalie R.
Membership Concierge
Mid-Market (51-1000 emp.)
"A Game Changer"
5/5
What do you like best about Whale?

We’ve had an amazing experience using Whale as an online platform for our fast growing company. The interface is clean, intuitive and incredibly easy to update - making it simple for us to keep policies, procedures and team information clear and accessible to everyone!

Their customer support and training (shoutout Stijn!) has been top notch! Quick, thorough responses to any questions we may have.

Overall this has been a huge win for our teams organization, onboarding, and internal communication. I can’t recommend Whale enough! Review collected by and hosted on G2.com.

What do you dislike about Whale?

As of now I haven’t experienced anything negative regarding Whale. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Okay WOW — this one hit us right in the feels 😭🔥

“Game changer”? “Huge win”? “Can’t recommend enough”?? You’re spoiling us and we’re not even mad about it 💅

So pumped to hear Whale’s keeping your policies, procedures, and people aligned as you grow (fast!). That’s exactly what we’re here for — clean layout, easy updates, and zero chaos.

And can we just say… THANK YOU for the shoutout. You’ve officially made my day (and probably my week) 🫶

So proud to be part of your internal comms & onboarding glow-up — and we’re just getting started, baby. Let’s scale this thing 🚀🐋

Stino

Verified User in Architecture & Planning
AA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Game-Changer for SOPs and Onboarding"
5/5
What do you like best about Whale?

Streamlined SOP’s and documentation; faster on boarding; easy knowledge sharing; accountability, invisibility; built for busy teams; and, scales with growth. Review collected by and hosted on G2.com.

What do you dislike about Whale?

One downside is that whales video recording doesn’t support voice narration Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Thank you for laying it all out so perfectly — streamlined SOPs, faster onboarding, independent teams, and way fewer “how do I…?” interruptions. YES PLEASE. You nailed exactly what Whale was built to solve, and we love that it’s giving you back your time (and sanity 😅).

Also, you’re so right about the video voice narration — but good news: that’s on its way! Our editor does support voice recording already, and full voice-over in the CoCreator Extension is dropping soon. So get ready to narrate like the boss you are 🎤🐋

Thanks for trusting Whale to grow with you. We're hyped to keep building what your busy, scaling team needs 💪

Stino

SC
Sharon C.
Trainer and paralegal
Mid-Market (51-1000 emp.)
"Awesome product and great customer service"
5/5
What do you like best about Whale?

Having all our processes in one place with the ease of creating the information and sending it out to staff. Review collected by and hosted on G2.com.

What do you dislike about Whale?

The fact that we did not have it sooner. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

Sharon, you just get it 🙌

"Awesome product and great customer service"? Stop it, we're blushing! 🥹

And the fact that your only dislike is that you didn’t have Whale sooner? Honestly… SAME.

It’s music to our ears hearing how Whale is helping you centralize chaos, streamline processes, and actually get the right info to the right people—without playing hide-and-seek across folders and emails. 🎯

You’re exactly the kind of powerhouse team we built Whale for. Thank you for the love, the energy, and the reminder of why we do what we do.

Here’s to pushing more updates, more wins, and fewer “Where’s that doc again?” moments 💪

Stino