WEX provides great customer service. Helpful, friendly employer services representatives can answer my questions and provide resolution generally on the initial call. Review collected by and hosted on G2.com.

I do not have any specific concerns about WEX. Seasonally they are busy during open enrollment periods but we all face the same challenges and have to be patient with vendors. Review collected by and hosted on G2.com.

Nothing. It has a terrible user interface, provides a poor user experience, and the customer service is poor as well. Review collected by and hosted on G2.com.

In comparison to the tool my employer used last year--Navia--Wex has a much higher claim rejection rate & requires more documentation to get a claim approved.

The application is separate from the messaging center. They even require a separate login & password. When you send a message to support, it takes two weeks to get a reply and the replies are unhelpful. Review collected by and hosted on G2.com.

We use it for employees that don't have a bank account, so they can have a debit card to spend their funds anywhere Review collected by and hosted on G2.com.

I don't really have too much to say, but It took us a little bit to set everything up Review collected by and hosted on G2.com.

WEX Customer Service is great. Their system is easy to use as an administrator and integrates with our payroll system Review collected by and hosted on G2.com.

It can be confusing for employees that had a WEX HSA account prior to moving to our current WEX HSA account. They end up with multiple logins. Review collected by and hosted on G2.com.

How easy it is to submit for claims and get reimbursed Review collected by and hosted on G2.com.

Sometimes it will reject your claims, even if its something recurring, so you'll have to do extra work to get your reimbursement Review collected by and hosted on G2.com.

Ease of use. The site was super simple to navigate and was easy to understand my HSA benefits. Review collected by and hosted on G2.com.

Charge to close account / to request a new HSA card if you misplace yours. Review collected by and hosted on G2.com.

Nothing. Their customer service is subpar and it takes 5 minutes to find anything on their website designed in 1991. Review collected by and hosted on G2.com.

The worst part is the feeling you get when you get all of your claims denied without knowing why really.

Isn't this my money that I put in this FSA account? And isn't this a healthcare related expense I'm submitting? Then why are you denying it with this obscure code and explanation?!

Let FSA customers use their own money and stop wasting their time! Review collected by and hosted on G2.com.

We have used many platforms but not as easy as Wex. Review collected by and hosted on G2.com.

I think the pricing could be adjusted or at least the value proposition. Review collected by and hosted on G2.com.

Communications, functionality and support are streamlined and effective. These are critical to support our people- first culture. Review collected by and hosted on G2.com.

Wish we could have switched to WEX sooner. Review collected by and hosted on G2.com.

I like that when submitting a new QB, the last page lets you attach inserts per state. So much easier! The support team is super responsive too! Review collected by and hosted on G2.com.

Having to open a new web page from the home page to do anything COBRA related. Review collected by and hosted on G2.com.