Unfortunately, there isn't much good I can say about this service. Their interpretations of IRS rules are off and tend to be on the draconian side. Would not recommend. However, their phone support representatives are polite and patient. Review collected by and hosted on G2.com.

Their complaint process is onorous and requires that you jump through hoops. They are inflexible when it comes to problem resolution. As a "credit card" company, they don't accept credit cards to resolve payment issues. You literally have to WRITE a PAPER check and MAIL it to them. In this day and age, a lack of support of commonplace technology facilities is indicative of how they're stuck in a yesteryear mindset and unfit solutions. Would not recommend. Review collected by and hosted on G2.com.

The mobile app is easy to use and upload documents. Review collected by and hosted on G2.com.

The support service is terrible. They paid all of my claims without problem but when I submit my son's dental claim I suddenly need an explananation of benefits from my insurance solely becuase they don't like the wording on dentists itemized reciept. Review collected by and hosted on G2.com.

Wex was great for using my FSA. The app was fairly easy to navigate and I most especially loved adding the card to my digital wallet. Signing in was easy, and I greatly appreciated the graph of where specinding went. Review collected by and hosted on G2.com.

Notifications regarding receipts due were sometimes lost, and figuring out where to add the reciept was difficult. I was annoyed that some of my doctors visits didn't register as auto-approved. If it was approved once, I wish it would have auto-approved moving forward. Review collected by and hosted on G2.com.

The freedom to be able to use this on so many different activities, items, or anything is just great! On top of everything, it is so easy to use with either direct payment or reimbursement. Review collected by and hosted on G2.com.

Nothing so far. This has been great, and it's a bummer that I have to fill this space with the minimum characters because I really do not have negative things to say. Review collected by and hosted on G2.com.

WEX benefits are easy to redeem. With lots of options to redeem benefits like an online store or in office with a debit card. It offers an easy to use website for end users. Review collected by and hosted on G2.com.

There is nothing to dislike the process to access benefits is very easy, it has simple to follow instructions online and in paper or via a phone call for end users making administrative requirements minimal. Review collected by and hosted on G2.com.

Many benefits in one place. Hsa, cobra and FSA plans with one login. Review collected by and hosted on G2.com.

Doesn't integrate well with Paylocity. Better with employee navigator Review collected by and hosted on G2.com.

I love the WEX system for FSA/HSA & COBRA administration. Our implementation was very smooth and their team was knowledgeable. WEX's pricing is also competitive. Review collected by and hosted on G2.com.

Sometimes, it can take their service team a while to answer our questions (longer than 48 hours). I will call if I need immediate assistance. Review collected by and hosted on G2.com.

I Don't like anything about this card or company Review collected by and hosted on G2.com.

Everything. I have well over a thousand dollars in my son's account. I was told initially that this would cover medical expenses, only to learn that the dependant account only covers daycares and camps. Well, I just tried to use the card to pay for my son to go to the YMCA for Spring break. My card was not getting accepted. I called to find out what the problem was. I was told that the YMCA is out of network. WTH!! What do you mean? I asked. Well, "you can pay for it and get reimbursed" now why the heck would I do that when the money is availabe for what I was told 'camp'. I can't wait to cancel this crap. Never again and I will share with anyone who ask about WEX. I hate that I enrolled in this crap. Review collected by and hosted on G2.com.

It's incredibly easy and user-friendly to navigate. I like how it seamlessly shows me a dashboard of how many funds I have in all of my accounts and I don't need to navigate to too many tabs to find what I need. Review collected by and hosted on G2.com.

While the dashboards are great for seeing your balance, I wish it was easier to find documents and forms such as end of the year tax records (timely for this review!) so that I'm not scrambling across several areas of my dashboard. Review collected by and hosted on G2.com.

Since Wex is integrated with our payroll product- once set up is complete- its a nonissue to implement. Its peace of mind knowing that Cobra notices are going out seamlessly in the background. Review collected by and hosted on G2.com.

The only problem we had was during the initial roll out- communication could have been better. Review collected by and hosted on G2.com.