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Westlaw Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Westlaw to be extremely easy to use, facilitating fast and simple legal research with effective navigation. (3 mentions)
Users find Westlaw's complete and organized searches incredibly helpful, making legal research simple, fast, and easy. (3 mentions)
Users find Westlaw's organization exceptional, making legal research efficient and crucial information easily accessible. (2 mentions)
Users value the organized formatting of Westlaw, making crucial information easily accessible for decision-making. (1 mentions)
Users find Westlaw's user-friendly interface and helpful secondary sources enhance their research efficiency. (1 mentions)
Users find the complexity of the tools challenging, especially when transitioning from other research programs. (1 mentions)
Users find the lack of affordable options for Westlaw to be a significant drawback for its overall value. (1 mentions)
Users find the inefficient workflow frustrating due to inconsistent search features and limited data refinement options. (1 mentions)
Users feel Westlaw could enhance its experience by providing a greater variety of service functions for better usability. (1 mentions)
Users wish for more search options in Westlaw, as current features limit the ability to refine and sort results. (1 mentions)

5 Pros or Advantages of Westlaw

1. Ease of Use
Users find Westlaw to be extremely easy to use, facilitating fast and simple legal research with effective navigation.
See 3 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Westlaw is the top of the top"

What do you like about Westlaw?

Westlaw is extremely helpful in everyway. Their new AI tool is so great. Research is simple, fast, and easy with WL.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Go to for legal research"

What do you like about Westlaw?

It's got EVERYTHING, and is super easy to navigate. Not only that, it's just so familiar from law school.

2. Helpful
Users find Westlaw's complete and organized searches incredibly helpful, making legal research simple, fast, and easy.
See 3 mentions

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Alexis B.
AB

Alexis B.

Mid-Market (51-1000 emp.)

5.0/5

"Westlake is extremely user friendly and provided me with the most complete records I have requested."

What do you like about Westlaw?

The most helpful is the complete searches that are provided.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Westlaw is the top of the top"

What do you like about Westlaw?

Westlaw is extremely helpful in everyway. Their new AI tool is so great. Research is simple, fast, and easy with WL.

3. Organization
Users find Westlaw's organization exceptional, making legal research efficient and crucial information easily accessible.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"There are times and places where Westlaw is the best resource. Other times Lexis Nexis is the best."

What do you like about Westlaw?

I like the formatting, it's easy to take in a decision or appeal and the details of each case study are organized in such a way that crucial informati

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"It has been a fairly good experience"

What do you like about Westlaw?

Its helpful for legal research and is well-organized

4. Accessibility
Users value the organized formatting of Westlaw, making crucial information easily accessible for decision-making.
See 1 mentions

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Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"There are times and places where Westlaw is the best resource. Other times Lexis Nexis is the best."

What do you like about Westlaw?

I like the formatting, it's easy to take in a decision or appeal and the details of each case study are organized in such a way that crucial informati

5. Document Management
Users find Westlaw's user-friendly interface and helpful secondary sources enhance their research efficiency.
See 1 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Westlaw is great and easy to use"

What do you like about Westlaw?

Westlaw is incredibly easy to use. Searching is made simple and the secondary sources are a tremendous help at times.

5 Cons or Disadvantages of Westlaw

1. Complexity
Users find the complexity of the tools challenging, especially when transitioning from other research programs.
See 1 mentions

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Alexis B.
AB

Alexis B.

Mid-Market (51-1000 emp.)

5.0/5

"Westlake is extremely user friendly and provided me with the most complete records I have requested."

What do you dislike about Westlaw?

The least helpful thing is the complexity of the tools they have if you are switching fron a different research program.

2. Expensive
Users find the lack of affordable options for Westlaw to be a significant drawback for its overall value.
See 1 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Westlaw is the top of the top"

What do you dislike about Westlaw?

While there are few things that I dislike about Westlaw, the fact that there is not many inexpensive options is a bummer.

3. Inefficient Workflow
Users find the inefficient workflow frustrating due to inconsistent search features and limited data refinement options.
See 1 mentions

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Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"There are times and places where Westlaw is the best resource. Other times Lexis Nexis is the best."

What do you dislike about Westlaw?

The search feature is not always consistent. I wish there were more options to refine a search, and more choices to sort and save the data which comes

4. Limitations
Users feel Westlaw could enhance its experience by providing a greater variety of service functions for better usability.
See 1 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"It has been a fairly good experience"

What do you dislike about Westlaw?

It could sometimes offer a greater variety of service functions.

5. Limited Options
Users wish for more search options in Westlaw, as current features limit the ability to refine and sort results.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"There are times and places where Westlaw is the best resource. Other times Lexis Nexis is the best."

What do you dislike about Westlaw?

The search feature is not always consistent. I wish there were more options to refine a search, and more choices to sort and save the data which comes

Westlaw Reviews (190)

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Westlaw Reviews (190)

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Michael Z.
MZ
Owner
Small-Business (50 or fewer emp.)
"You can cancel, but you can never leave"
What do you like best about Westlaw?

It is a decent search platform, but Lexis gets better results with the exact same searches. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

They are overpriced and not worth the money. Lexis provides virtually the same services, some better, some worse at a much lower price. The natural language search in Lexis works better than Westlaw.

Very importantly, you can cancel timely, but you can never leave. First, they will continue to bill you, even though you have canceled and when you finally get that straightened out, they will continue to hit you with more pills. When you think you have it all straightened out, they'll send you another bill. I believe the idea is to harass you enough to get at least one final payment out of you just to avoid getting more bills even though you don't owe them any money.

I find the company as a whole, to be dishonest, distrustful, and generally sleazy. Review collected by and hosted on G2.com.

Joshua M.
JM
Associate
Small-Business (50 or fewer emp.)
"Clean interface, but not very user-friendly"
What do you like best about Westlaw?

Clean interface, organised, easy viewing experience, easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Doesn't separate keywords/phrases to narrow down search results as well as competitors, can't search within results like other competitors. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Small-Business (50 or fewer emp.)
"Great tools for trial!"
What do you like best about Westlaw?

I love using the people search feature to vet jury pools while preparing for trial. You can find many pieces of information about a person all in one place with a simple search. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Sometimes I would like to preview items that are out of plan. Review collected by and hosted on G2.com.

Carol D P.
CP
Lawyer
Small-Business (50 or fewer emp.)
"Efective and easy"
What do you like best about Westlaw?

The most helpful thing about westlaw is how easy is to navigate in their interface. I would it recommend it for beginners law school students. Is better for federal jurisprudence than LexisNexis, Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

The cons are that the way is structured the reading template is too heavy for the sight. It could be better it they would give various options to change the template for reading the cases. Review collected by and hosted on G2.com.

Fatima T.
FT
Senior Legal Assistant
Small-Business (50 or fewer emp.)
"Westlaw: a great resource."
What do you like best about Westlaw?

Powerful legal research platform for lawyers. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Fees associated with accessing certain databases are expensive. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Mid-Market (51-1000 emp.)
"Efficient, convenient"
What do you like best about Westlaw?

It has wide case law, and its layout is nice. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Nothing for now. Maybe it need to include more case law from other jurisdiction. Review collected by and hosted on G2.com.

AA
Paralegal
Small-Business (50 or fewer emp.)
"Abel's Westlaw Review"
What do you like best about Westlaw?

Docket tracking, public records search, multiple cases search, I also love the sample forms. I like the reports created from public searches and the index and bookmarks that come with the report. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

I don't particularly appreciate that there are different charges for different features when accessed through other methods. For instance, if I type in a case or citation and click on it from the Dropbdown search menu, I will be charged less for pulling the case than if I pressed enter or the maginifying glass button in the search bar. Review collected by and hosted on G2.com.

Weixin L.
WL
Criminal Appellate Practice Student Attorney
Enterprise (> 1000 emp.)
"A Must Have for Legal Professionals"
What do you like best about Westlaw?

Materials are exhaustive. It's very easy to navigate as a first year law student. The layout is very clear and there are a lot of workshops at school to share tips. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Whenever I leave for five minutes, the system would log out. When I come back, I would have to start all over again. So, don't use the bathroom for too long while you're doing research on Westlaw. Review collected by and hosted on G2.com.

Derek Q.
DQ
HR / Payroll Administrator
Mid-Market (51-1000 emp.)
"DQ Westlaw Review"
What do you like best about Westlaw?

As an administrator, I appreciate how easy it is to navigate and add users. It is a seamless process. It is also nice that it shows when we have an outstanding balance. I have heard great things about its uses for our newer attorneys, or even our more experienced attorneys looking to keep developing. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Honestly, there isn't much I dislike about Westlaw. I suppose it would be nice to have some communication from a support rep in case there is something that I don't know how to use, but I am sure that is offered to our employees who are using it. Review collected by and hosted on G2.com.

Mark M.
MM
Adjunct Professor
Enterprise (> 1000 emp.)
"Generally Good"
What do you like best about Westlaw?

There are some great features on Westlaw that require appropriate discussion.

Westsearch Plus is a feature that helps you to address legal research questions by simply typing such questions into the global search box.

There are two features of Plus that require some attention. Synopisis provides users with short summaries of cases in the search results, which saves users from having to bring up and skim the entire doument. The second relevant feature is "Filters" which allow users to narrow search results down by jurisdiction, content type, date,etc.

A favorite feature of mine was Quick Check, in which you upload your brief to their database to find out if you hit all the relevant authority and, if not, what relevant authority your research may have missed.

Quick Check may be used to analyze the Briefs of opposing counsel to see what cases your competition missed, helpful use of this great tool. There is also Quick Check Judicial. This feature permits users to upload several briefs and then compare said briefs to each other. Again, the feature will show what each brief has missed.

There is a feature called Litigation Analytics, which seems geared for practicing attorneys, but can be used by students preparing for job interviews, that provides data on judges, attorneys, firms, etc. to help practicing attorneys build case strategy.

KeyCite, is another favorite, the Overruling Risk feature warns you when the law that you are citing has been undermined.

WestLaw also has feature that allow you to compare statutes and regulations to clarify how such have evolved or , as the case may be, otherwise changed over time.

One of my favorite features is on the sign in page, the same tells you what you were searching last, which is helpful if you were interrupted or got up from your computer for a stretch. Review collected by and hosted on G2.com.

What do you dislike about Westlaw?

Westlaw, Lexis, or any legal research platform becomes more intuitive as you use it. While I used Westlaw in Law School, and some courts prefer it, any evaluation of Westlaw really turns on how often the user used it. For example, as a regular user I can fairly state that the interface takes some time getting used to. There are some other weak points that mostly relate to the interface, but as getting used to a Legal Research platform's interface is more or less subjective, I will spare you the details. Review collected by and hosted on G2.com.

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