Westlaw Reviews & Product Details

Legal Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the KeyCite Overruling Risk that comes with your Edge subscription and expands KeyCite by flagging a case if it relies on bad or overruled law. This is particularly helpful when you are in a hurry and don't have time to track down cases that have overturned it, it directs you right to it. I also like that there is a mobile app that I can use straight from my phone and it functions just as well as the normal site. The software features a comprehensive secondary sources database that lets you bookmark favorite publications and browse through publications in a streamlined user interface and Litigation Analytics lets you view insights from judges, courts, attorneys, and law firms to help guide your legal strategy. Review collected by and hosted on G2.com.

What do you dislike?

Westlaw seems better-suited for larger law firms or attorneys who need more comprehensive databases with access to secondary sources. Even that recommendation, of course, is based on the assumption that those larger firms and lawyers have a sizeable legal research budget. You will pay handsomely for Westlaw’s luxuries. You can speak with a representative, however, they can be pushy and will definitely put you on a series of marketing lists.

if one tries to find a source or a database, the results appear as “autopopulation.” I never thought of autopopulation as a “result,” but as merely something that tries to help the user get what he or she wants more quickly. Nothing in the training or documentation indicates this fact.

Another HUGE problem is that the natural language search in Westlaw Classic can quickly and easily find things that the new WLN search algorithm may never find. This means that the user is unlikely to find something in a footnote that may be exactly what one is looking for. (WLC natural language will put this at the top of the search results; WLN may NEVER have it show up as a result.)

WLN is the classic case of the programmers fixing something that was not broken. They Amazoned the search results–giving you all sorts of junk you don’t need to see. They Googled the search results–basing the results on the number of times someone else has tried to find something. But worst of all, they Microsofted the search results. They don’t let the user search the way he or she wants to; instead the user is FORCED to conduct the search the way that Westlaw Next allows you to do so. (This is exactly they way in which most Microsoft programs work; you are forced to do it the Microsoft way, not how you may want to do it.)

WLN will improve the research of lawyers who graduated from the blink monkey school of legal research. (Even a blind monkey can find a peanut every once in a while.)

For people who know what they are doing when they do legal research, WLN basically gets in the way rather than speeding up things. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend really delving into the information during a trial period before you commit to the purchase. I know that I use it in the particular field that I am in now but in other areas I have been in before would have never used it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Westlaw for briefs almost daily whether it is at work or at school. Review collected by and hosted on G2.com.

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Westlaw Overview

What is Westlaw?

Thomson Reuters Westlaw is an online legal research service provider for lawyers and legal professionals. Westlaw provides access to the largest collection of legal information, including cases, statutes and regulations, secondary sources, practice areas, news, briefs, trial court documents, public records, expert materials, and much more. The latest version, Westlaw Edge, allows attorneys to deliver the fastest answers and gain the most valuable insights, providing a clear strategic advantage. Powered by the most advanced AI and backed by more than 100 years of editorial enhancements, Westlaw Edge provides the next generation of legal search, intelligent document analysis, integrated litigation analytics, and the most powerful citator. Learn more about Westlaw: https://legal.thomsonreuters.com/en/products/westlaw Request a free trial of Westlaw:https://legal.thomsonreuters.com/en/forms/try-westlaw

Westlaw Details
Website
Product Description

Online legal research service for legal and law related materials and services, including searches of US and international legal materials, and journals.


Seller Details
Seller
Thomson Reuters
Ownership
NYSE:TRI
Company Website
Year Founded
2008
HQ Location
Toronto, ON
Total Revenue (USD mm)
$5,906
Twitter
@thomsonreuters
158,166 Twitter followers
LinkedIn® Page
www.linkedin.com
45,252 employees on LinkedIn®
Description

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.


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Westlaw Reviews

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Internship Trainee
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I started using west law when I in my Law college. Other Legal research tools were very complicated and we had to take training to learn them but on the other West Law was much easier to use. It has been made by Thomson Reuters and as the parent organization, West law is one of the most trusted legal databases there is. The best thing about West Law is the Case Law research even though it's a

foreign database it works just fine for Finding Indian Case Laws. Other Thing I like about West Law is the the Docket Search It makes the job actually easy. Review collected by and hosted on G2.com.

What do you dislike?

I have no problem with the working of this database. But the biggest drawback is the customer service. They keep transferring the call from one department to another and I feel they aren't interested in retaining the customer aswell. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

West Law is a very good database with a compromised after-sales service. There is no problem as such with is also but kills times. I had the worst complaint resolution ever. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

West Law helps our firm with day to day legal research for case laws, Bareacts, Law Journal, Law Article, and more. everything can be downloaded and kept for reference. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
CFO/Director Board Of Directors
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The databases are good. My attorneys seem happy. Review collected by and hosted on G2.com.

What do you dislike?

Laurie Fitzgerald is just awful. Out of blue she is our new "rep" and accuses me of one of my legal secretaries being an attorney (so they can gouge us and increase our monthly fee). Then she decides to send a certified letter lying by claiming after months of negotiating (she approached me literally only three weeks ago) and she wants to increase our rate from $5,998 per month to $12,914 per month! Absolutely zero empathy or compassion, just zero customer service skills. Only after money, period. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My advice is to simply stay away. If you must sign-on, then I highly recommend you get everything in writing in the contract. From my experience, they will go back on their emails in a heartbeat. Zero business ethics when dealing and negotiating their contract, which is sadly ironic when dealing with a law office. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

they provide databases for our client research. Review collected by and hosted on G2.com.

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Attorney
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We are able to use Westlaw for a number of different things. We can research legal cases, public records, investigate auto insurance coverage, etc. Review collected by and hosted on G2.com.

What do you dislike?

There needs to be a more efficient way to narrow searches down at times, but other than that I cannot complain about Westlaw products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to access public records and investigate insurance coverage when we receive a case without the automobile insurance information following the accident. We also are able to research different cases and case law to better our practice. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that Westlaw has the most intuitive search capabilities of the various legal research options I have utilized. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that it lacks some of the secondary sources that other applications, like Alexis Advance, have. So there are pluses and minuses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the need to perform quick, accurate searches for legal sources both primary and secondary. Review collected by and hosted on G2.com.

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Criminal Appellate Practice Student Attorney
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Materials are exhaustive. It's very easy to navigate as a first year law student. The layout is very clear and there are a lot of workshops at school to share tips. Review collected by and hosted on G2.com.

What do you dislike?

Whenever I leave for five minutes, the system would log out. When I come back, I would have to start all over again. So, don't use the bathroom for too long while you're doing research on Westlaw. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Learn how to use it and you'll be amazed. It's a must have for legal professionals and you can't work without it. The cost is high but you don't have to pay it yourself. Your employer or school will pay it for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a must have for law students and legal professionals to find cases, treatises, articles and even reports from media. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked how extensive the library of cases and other legal research source were that they had. Review collected by and hosted on G2.com.

What do you dislike?

It is not cheap by any means and there are no free options that I am aware of. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are cheaper options available but probably not better options Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to quickly research and find applicable case law. Review collected by and hosted on G2.com.

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Law Clerk
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Westlaw by Thomson Reuters will never let you down. The software has always been popular with legal professionals because it is reliable. You always feel like you get the best search results with Westlaw, and you do not have to worry that you are missing something. Additionally, they recently updated their software, and it now has a very modern look that is pleasing to the eye. Review collected by and hosted on G2.com.

What do you dislike?

As is the case with all legal softwares, Westlaw is pricey. Additionally, unlike LexisNexis, Westlaw does not offer any sort of rewards program for using their legal software. This is unfortunate because LexisNexis allows you to accumulate points and redeem those for gift cards or other merchandise. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Westlaw. Westlaw has always been popular in the legal community, and after using this software for almost 3 years, I can understand why. Westlaw provides quality research in no time. Their customer service is extremely helpful and readily available. Additionally, Westlaw is reliable and trustworthy. In a field where your word matters, I would want to make sure I am with the best legal research company, and Westlaw is just that! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Westlaw for all types of legal research. I can also look up examples of legal documents that I need to draft. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like how easy it is to navigate cases within the search engine by searching by jurisdiction. I also find the headnotes and footnotes to be very useful. When looking at statutory law their annotated statutes often provide an excellent starting point for legal research. The Practical Law feature provides great starting points when drafting transactional documents. Review collected by and hosted on G2.com.

What do you dislike?

I wish Westlaw had helpful case summaries to provide a short brief of main points of a case when looking at cases in the search results. This would save time by not requiring me to actually open up the case and read it in order to understand the main conclusions of the court. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Westlaw is a major asset to any legal research institution. It is extremely well established in the legal research industry and Westlaw contains exclusive notes made by the Westlaw and Vernons teams that are extremely useful to researchers. This product is extremely lawyer friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Westlaw I am able to research precedent within a certain court to find legally binding decisions and build a case for a client. It is a one-stop shop with all legislation available for citing as well. You can find all binding authorities quickly and easily. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The search feature is superb and makes finding articles easy Review collected by and hosted on G2.com.

What do you dislike?

I cannot think of any dislikes at this time Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Useful tool to have in y our toolbox Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to research findings and use them to substantiate data Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Natural language searches similar to Google, recommended resources in the margins, ability to annotate cases, download cases to word Review collected by and hosted on G2.com.

What do you dislike?

frequently have to sign back into sessions, sometimes losing the last place you were in the research trail Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Westlaw has several features that may never be necessary to use for members of bar associations. Several bar associations have free or discounted access to legal research tools that can help lawyers that never need to do heavy appellate work or work on novel cases. LexisNexis is obviously a major competitor but there are several others in the market. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primarily use it for legal research and citation checking Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Extremely user friendly and great customer service! I am always satisfied with the search results I am able to generate using their system. Their website is easy to use and very straightforward. Additionally, their website format is visually pleasing. Review collected by and hosted on G2.com.

What do you dislike?

Westlaw does not offer rewards for using their service whereas Lexis does offer such rewards. I think that if they offered this, it would incentivize people to use their software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend this software for all legal professionals. It makes the legal research process seamless. I have used other providers, and Westlaw is always my go to. Their customer service is phenomenal, and they are always available. If you are looking to switch software, go with Westlaw! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Westlaw for legal research. With Westlaw, I am able to find cases, statutes, regulations, and secondary sources to use in my legal memos, briefs, motions, etc. This services makes a time consuming process so much easier. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

WestLaw makes legal research so easy. Not only does it keep track of past searches and allow you to break them down by client or key word, it is just so easy to have a reliable search engine for case law that could otherwise be very difficult to find. Review collected by and hosted on G2.com.

What do you dislike?

I wish West Law offered more training up front. It was not until after I began using it that I was informed that there was training and presentations available to teach you the ins and outs of the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use westlaw for legal research. This solves the problem of having to look for relevant cases and caselaw thorough other more convoluted sources, greatly increasing the firm's efficiency. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very easy to find cases and statutes using Westlaw. The layout/format is intuitive and user-friendly. Review collected by and hosted on G2.com.

What do you dislike?

It does not search dockets (e.g., documents filed on ECF), at least the subscription we have does not do this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it to search for cases and statutes, as well as to Shepardize (i.e., KeyCite) cases to see if they are still valid precedent. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ability narrow searches greatly and create folders. Case snapshots are helpful Review collected by and hosted on G2.com.

What do you dislike?

I think there should be a search option that allows you to exclude terms Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As I said I would like the option to exclude documents with certain terms if I know I am going to be getting alot of irrelevant material along with relevant material based on search term Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Legal research by jurisdiction Review collected by and hosted on G2.com.

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Legal Assistant
Law Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has an enhanced KeyCite citator that provides warnings that cases may no longer be good law in circumstances that traditional citators could not identify. It has an AI-driven legal research tool that guides lawyers quickly to answers to specific legal questions and integrated litigation analytics, providing detailed docket analytics covering judges, courts, attorneys and law firms, for both federal and state courts. Statutes Compare is a tool that allows researchers to compare changes to statutes. Review collected by and hosted on G2.com.

What do you dislike?

With nearly every search, large numbers of items are listed that are "out of your plan." Sometimes, there are more out of plan documents than in-plan documents. The clear intent is to get you to mortgage your house so you can access the document that one time, or add to your ongoing monthly debt load by adding this set of documents to your plan. This "upsell" effort is transparent and gets old. I wish Westlaw had an option in its settings or somewhere that you could elect to display only responsive documents that are in your plan. That would be a decent thing to do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

At a time when any number of companies are offering legal research and intelligence tools using AI and analytics, Westlaw appears to have the edge, offering features such as quick answers to legal questions, sophisticated analytics across all federal and state courts, better warnings about potentially bad case law, and more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can drill down through the visualizations to get to the underlying documents. You can apply searches and filters to see how a judges handles a certain type of motion in a certain type of case, and then see the actual ruling. In addition, related litigation documents are also available, such as the parties’ briefs and motions. This was not something we could thoroughly do before WestLaw Review collected by and hosted on G2.com.

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Legal Intern
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that while I am searching for cases it will offer suggestions as to a better way to research. Review collected by and hosted on G2.com.

What do you dislike?

the filter search bar will sometimes not know what words are more important than others. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is optimal when using it to research cases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving the problem of finding appropriate case law and applicable statutes as to cases I am handling. Review collected by and hosted on G2.com.

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Paralegal
Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that I can find a document quickly and draft it in minutes. Review collected by and hosted on G2.com.

What do you dislike?

Can not think of any dislike at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very valuable. Easy to use. Love it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to draft documents in minutes. Also, very helpful when I get asked to draft a document I have never had to work on before. Review collected by and hosted on G2.com.

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The McIntosh Law Firm
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The search features on Westlaw are easy to understand and results are displayed clearly. It is easy to filter results within a search for a more refined subject group. I also appreciate the tools Westlaw has for use, including Peoplefinder. Review collected by and hosted on G2.com.

What do you dislike?

Search optimization terms are sometimes confusing. Otherwise, it is easy to understand the results of a search and filter content within a search. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Westlaw over other competitors; I've tried them and like Westlaw much more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Westlaw to conduct legal research and stay abreast of current legal developments. Westlaw makes it easy to find cases and statutes that I need, and to connect those sources to other secondary sources for potential relations. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to quickly search millions of records and sort through them efficiently. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it’s a little slow and sometimes it can crash and cause you to lose your work Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving research problems. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how you can save your notes on your case and they will always be there in the future. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult sometimes to Search the document. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very nice to have a multitude of cases at the top of your finger. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is easy to navigate and has a wealth of information available. Review collected by and hosted on G2.com.

What do you dislike?

There isn’t a way to earn rewards currently for research like LexisNexis has. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you keep all your filters clear Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am learning how to research and find sources online in the database. It makes it easy to filter through relevant cases. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The simplicity of this software. The homepage is easily understandable. Review collected by and hosted on G2.com.

What do you dislike?

The expense of this software. If in a firm, this is not of primary concern, but in private practice, the cost is a tad high. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Legal case research, international and national laws, and legislative analytics. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the easy access and you can find any research or cases. It is wonderful! Great search engine for law students. Review collected by and hosted on G2.com.

What do you dislike?

I wish it was more tech-friendly and easy to use. It took me a while to learn the website and how to search. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Finding cases for class and seeing how they are relevant. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I prefer to use Westlaw over other legal research tools particularly because of the organization tools it offers, like folders and highlighting. The "Citing References" and "Negative Treatment" tabs are also very useful in order to find similar cases and check to make sure they are still good law. Review collected by and hosted on G2.com.

What do you dislike?

There is not a whole lot that I dislike, but I would say the biggest thing is that it tends to run pretty slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I wouldn't say it is necessarily solving business problems, but doing business would be much harder without Westlaw. This is the only place we do legal research (aside from Google searched), therefore it is integral to our work. Review collected by and hosted on G2.com.

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