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Amy S.

CFO

Small-Business (50 or fewer emp.)

9/5/2024

"Business Central Migration"

5/5

What do you like best about Western Computer?

Alan L. has been extremely crucial for me and my team to ensure a smooth transition to Business Central. While the ride has not been without its bumps, Alan’s patience, guidance and general cheerfulness has been incredible. He works through all the problems one by one and ensures not only that we solve it but that we understand what happened and what we need to fix for any future issues that may arise. Personally, I am particularly glad I had Alan as my guide for this migration, he has provided me with sanity checks when most needed and provided a kind ear when some venting on the process was required. The migration was no small feat, and I am glad he was there and will continue to be there (for a little while) for us after the migration is complete. I would highly recommend Alan for anyone wishing to have a smooth Business Central transition. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

At this time there isn't anything I can put under this colunm. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

As we solely completed a migration to Business Central my recommendation would be to find a team that you can work with, one that understands what and how you work. I believe in Alan I was able to find that great connection. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

NeoLore is currently undergoing an accounting software migration from Sage Accounting to Business Central (BC) Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Amy,

Thank you for sharing your positive experience with Alan at Western Computer! We're thrilled to hear about the excellent support you received during your Business Central migration.

We appreciate your feedback and are delighted to hear that Alan's assistance has been invaluable to you and your team. Should you have any further questions or require additional support post-migration, please do not hesitate to reach out. We are here to help and ensure your continued success with Business Central. Thank you for recommending Alan and Western Computer - we are grateful for your trust and confidence in our services.

OW

Verified User in Wireless

Mid-Market (51-1000 emp.)

10/1/2024

"Fast Customer Service"

5/5

What do you like best about Western Computer?

They are able to fix our issues and understand what we need so I don't have to do alot of explainng my problem. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I honestly have nothing to dislike about Western Computer. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

We have used Western Computer as long as I have been with my company. They implemented Microsoft NAV back in 2014 for us. They understand how we use it and are very good at solving probelems for us. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

I had a issue with Jet Reports that our offsite IT department couldn't figure out. I kind of put it on the back burner to do later when I happened to be on the phone with Dan Williams at Western Comptuer solving another problem that my co-worker was having running her Jet Reports. He was able to identify that I needed to do an update and the previous method for running Jet reports was causing my issues. He took it upon himself to fix my reports so they would run correctly. This all was done faster than I expected. I was back up and running my reports in no time. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Thank you for your kind words! We are committed to providing excellent customer service and solving problems efficiently. It is great to hear Dan was able to resolve your issue with Jet Reports. We appreciate your continued support and look forward to assisting you in the future.

AM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

10/7/2024

"Review of Western Computer"

4/5

What do you like best about Western Computer?

The team is friendly, personable and willing to go the extra mile. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I actually think it is how we are setup that they have difficulties sometimes trying to get online to see behind the scenes what we see on the forefront. So that really isn't a dislike with the company overall. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

We use western computer as our advisors with Microsoft Navision. I've received help on learning the general ledger from one of their team members and have gotten great service. I implemented CCH Suretax and had to use a programmer to help with the installation and she was very instrumental in making the project a success. I look forward to working with the team in the future. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Not a problem actually. They have provided myself with some training of Microsoft Navision and helped implement CCH Suretax this past year. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi there,

Thank you for your review!

We're glad to hear that you have had a positive experience with our team and that they have been helpful in providing training and implementing CCH Suretax for you.

PM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

5/3/2025

"Solution Systems is always responsive to our needs"

5/5

What do you like best about Western Computer?

Solution Systems understands our business and how we're using the software. Our project manager, DeAndra Wolf, listens carefully to whatever we may be asking, and provides timely and accurate results. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

Nothing - we have been working with them for 25 years, and intend to continue doing so. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We are delighted to hear that Solution Systems has been meeting your needs for 25 years. We appreciate your trust and loyalty, and we are committed to continuing to provide the enhancements and support you require for your Business Central installation.

PW

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

3/11/2024

"Western Computers offers a detailed solution specific to the wine world from finance to compliance"

5/5

What do you like best about Western Computer?

Western Computer have become near-experts on the wine industry and its esoteric requirements - the flexibility in the software is key. The subject matter experts are very helpful getting things set up and explaining the systems. They are also always open to suggestions from the trade in how to enhance the program to the chaging industry. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

It seems like many of the things that we understood were "included" are not included and require additional monthly subscription fees - think integrations to outside partners. In addition, the concept of PowerBI and its capabilities was introduced late in the game and as such we made modifcations to the BC system that were obsolete or completely unnecessary once we got into PowerBi. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

Make sure you have a competant Project Manager working on your side of the project - if necessary, hire someone with previous BC experience and make sure your finance team is actively involved in every step. Be ready to hold your own people accountable because this is very much an interactive experience and not a system that you just jump into. It requires set up and theoretical accounting knowledge, so having a CFO level understanding of the finances is important to building out the system to its potential. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Western Computers is helping us to consolidate our 3 companies into one set of books and operating procedures to create more efficiency in accounting and operations. Review collected by and hosted on G2.com.

Response from Amanda Sherry of Western Computer

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Thank you for your review! That is an excellent recommendation for those in the market for an ERP system.

RS

rohit s.

Mid-Market (51-1000 emp.)

4/28/2025

"Megan Griffith's Service"

5/5

What do you like best about Western Computer?

Easily available-there is not long waiting time- Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

There is nothing as such that I do not like- you guys are great Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Rohit,

We're thrilled to hear that you've had a great experience with us, Megan! Thank you for the recommendation.

GA

Verified User in Accounting

Mid-Market (51-1000 emp.)

4/7/2025

"BB Living Review"

4.5/5

What do you like best about Western Computer?

I like how user friendly the software is. I like that you can see all linked transactions and how you can click into something for more detail. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

It is a different software and there are so many things to learn. It feels like there are a lot of steps to do something. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We're glad to hear that you find our software user-friendly and appreciate the ability to see linked transactions and access detailed information. We understand that learning a new software can be challenging, and we're here to support you every step of the way.

AW

Angela W.

Small-Business (50 or fewer emp.)

3/31/2025

"Great Customer Service!"

5/5

What do you like best about Western Computer?

Great Customer Service and knowledgeable employees. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

None that I can think of at this time. It has been a Great Experience. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Angela,

Thank you for your positive feedback! We're glad to hear that our team provided great customer service and quick responses to your questions.

LJ

Lesli J.

Small-Business (50 or fewer emp.)

5/7/2025

"This is my first experience with Western Computer."

4.5/5

What do you like best about Western Computer?

The staff, namely Megan Griffith, is amazing! Extremely knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I don't know of any dislikes at this time. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Lesli,

We're thrilled to hear that Megan provided you with amazing service! We pride ourselves on having knowledgeable staff who can assist with specialized accounting questions. Thank you for choosing Western Computer!

PF

Verified User in Food Production

Mid-Market (51-1000 emp.)

5/16/2025

"Our consultant is very knowledgeable."

5/5

What do you like best about Western Computer?

The quick response and problem-solving.. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

The time some of these customizations take. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

We transitioned from NAV to Microsoft Dynamics 365 Business Central a few years ago. Since then, we have implemented numerous customizations and addressed various glitches that we have encountered over the months and years. This will allow our business to become more efficient and keep growing. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We're glad to hear that you find our consultant knowledgeable and appreciate the quick response and problem-solving!