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OI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/6/2025

"Supportive Team That Turns Challenges Into Progress"

4/5

What do you like best about Western Computer?

Everyone was very friendly and supportive during the process. They were very good about seeing frustrations and helping work through them, leaving the session in an upward swing. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

It seemed that when the project leader began facing pressure from their superiors to finish the overdue project, the dynamic of our partnership noticeably changed. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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We are pleased to hear that our team was able to help you work through frustrations and leave the session on an upward swing.

MP

Michael P.

Controller

Mid-Market (51-1000 emp.)

5/20/2025

"They have made things easy to deal with NAV"

4.5/5

What do you like best about Western Computer?

They are normally very responsive and will solve my problems relatively quickly. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

They did not tell us that they were merging, so a couple of their emails got sent to junk. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

Do as much of your own work as possible, as they will charge you for all the time, but they do what they say they will. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Western Computer, or as they have been known most of the time I have used them, Solution Systems, have helped me work through what was an extremely poorly set up version of Microsoft Dynamics NAV, and slowly solve all the problems that were caused by a previous consultant. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Michael,

We appreciate your feedback and are glad to hear that our team is responsive and able to solve your problems quickly. We apologize for any inconvenience caused by our recent merger.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/26/2025

"Modification to system"

4.5/5

What do you like best about Western Computer?

Of course the #1 thing any company has to offer is its Employees. Megan and Soren were spot on and within just a small amout of time had the modification ready for testing.

Both employees represented Western in the best of light. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

Nothing to dislike. positive experience Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

Before you pull the trigger check out Western!! Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

I needed a way to capture banking information to send to Bank for Positive Pay. Megan Griffith was very attentive to my needs and she accessed our system to see what needed to be passed on to the developer. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We are delighted to hear that Megan and Soren provided exceptional service and that you had a positive experience with Western Computer. Thank you for recommending us to others. We are pleased to have assisted you with your banking information capture needs.

CB

Corey B.

Mid-Market (51-1000 emp.)

7/24/2025

"The Western Computer team is always ready to assist!"

5/5

What do you like best about Western Computer?

Fast response, quality of work, and a can-do mentality. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

The ticketing system could use some work. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

No reason to wait, engage them and see the difference. I am pleased to have partnered with them and look forward to a long and fruitful relationship. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

In a recent migration to Business Central, some issues surfaced, causing discrepancies in our financial reporting. Western's team was able to find and quickly guide us to a fix. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Corey,

Thank you for your feedback! We're glad to have been able to assist with your migration to Business Central and resolve the issues you encountered.

CR

Christina R.

Small-Business (50 or fewer emp.)

4/2/2025

"QBO TO BC Conversion"

5/5

What do you like best about Western Computer?

The complete thoroughness. Not only showing us how to use the tool, but teach us how to use the tool with complete care and making us feel comfortable to ask any questions. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

Dislike that we can no longer have daily meetings and continue to help us (we don’t need the assistance any longer) they were just a joy to work with! Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

DO IT! You won’t regret it!! I am confident there isn’t another company helping businesses get transitioned like Western Computer does. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Western Computer thoroughly taught and delivered white glove experience transitioning us off of QBO and into BC. It is benefiting us by aligning our accounting system with all of our other companies under the same umbrella. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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We are thrilled that you found our thoroughness and teaching approach valuable. It is great to hear that the daily assistance meetings brought you joy! Thank you for recommending us to others.

EL

Eta L.

Mid-Market (51-1000 emp.)

5/15/2025

"Very Helpful and Thorough"

5/5

What do you like best about Western Computer?

Everyone I have worked with has been very helpful and friendly, Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I do not have any dislikes about Western Computer. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

I had to do a massive upload of fixed assets into our system and Megan was able to help me with this. She gave us a walkthrough of what needs to be done and was very informative. The following day, I had to make some changes to our uploads and contacted Megan. She responded right away and showed me how to do this. I had a great time working with her and learned a lot. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We're glad to hear that you find our consultant knowledgeable and appreciate the quick response and problem-solving!

AW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

8/14/2025

"Reliable and knowledgeable partner for NAV and Business Central solutions"

5/5

What do you like best about Western Computer?

Their team is highly skilled, responsive, and detail oriented. They take the time to understand our processes and deliver tailored solutions that meet our exact needs. Communication is clear, and project execution is handled professionally from start to finish. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I don not have any complaints about them. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Western Computer has been instrumental in resolving complex NAV issues, implementing custom solutions, and providing ongoing ERP support. Their expertise ensures smooth daily operations, accurate reporting, and efficient system performance, allowing us to focus on business growth rather than troubleshooting. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

We are delighted to hear that our team's knowledge and skills have helped resolve complex issues and provide ongoing support. Thank you for your feedback.

AM

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

4/7/2025

"Amazing experience, always professional and a joy to work with"

5/5

What do you like best about Western Computer?

Responsiveness, whenever I have a question or an item to follow up on, I can trust I'll hear feedback quickly and comprehensively. Specifically, I'm grateful to have DeAndra as a primary point of contact. Whenever I have a one-off question or need a sanity check she's on the ball and happy to help. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

Running project planning through their Microsoft tenant and not my company's Microsoft tenant is a bit annoying since it means I need to switch logins to check things, but I think this is standard practice for everyone in this field. Review collected by and hosted on G2.com.

Recommendations to others considering Western Computer:

They do an amazing job; they will assist you as you discover your own project scope (oftentimes you don't realize what you need/want until you start working) and ensure that you find a solution that works for your business needs and syncs well with the capabilities of Business Central. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

Developing/deploying Business Central for one of my locations, and working with the other location to fold it into that same combined Business Central environment. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi,

Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with our team, especially with DeAndra. We appreciate your feedback about the project planning process and will take it into consideration for future improvements. We strive to provide a seamless experience for all our customers. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We are here to help and ensure your project is a success. Thank you for choosing Western Computer for your Business Central needs!

KS

Karen S.

Small-Business (50 or fewer emp.)

4/18/2025

"Fantastic Project Manager for our ERP Implementation"

5/5

What do you like best about Western Computer?

DeAndra's knowledge and responsiveness. She always gets back to us promptly so we can keep moving forward. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

Not applicable - I can't think of a thing that I could complain about. Review collected by and hosted on G2.com.

What problems is Western Computer solving and how is that benefiting you?

We lost our old ERP when our server crashed in October, and had to start from scratch with a new system. While it's been a challenge over the months, our project manager, DeAndra, has been wonderful in walking us through processes whenever we encounter an obstacle. Going live while building and learning the system was certainly not easy, but I believe she made it as absolutely painless as possible. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Karen,

We're thrilled to hear that DeAndra has been so helpful and responsive throughout your ERP implementation. We appreciate your feedback and are glad to hear that the process has been as painless as possible for you.

AC

Aiyona C.

Mid-Market (51-1000 emp.)

7/25/2025

"Megan's the best!"

5/5

What do you like best about Western Computer?

Western Computer provides timely and friendly customer support. Review collected by and hosted on G2.com.

What do you dislike about Western Computer?

I used to dislike their ticketing system, but they changed it. So now I don't. Review collected by and hosted on G2.com.

Response from Josie Smith of Western Computer

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Hi Aiyona,

We're happy to hear that Western Computer and Megan are helping to support your business by assisting with things that your business users may not be familiar with.