The people are the best part about Western Computer - we have a great working relationship with so many members. Review collected by and hosted on G2.com.

Support timelines take longer than expected. Not all members are as responsive as we would like. We are also billed for many "bug fixes" that we don't understand or are responsible for the root cause of. Review collected by and hosted on G2.com.

having that one on one accessibility to train and support us with any questions we have. The sharing of the screen and step by step guidance has made a difference and impact on the overall training experience. Review collected by and hosted on G2.com.

Not much of a dislike since im new to Carrington and the training through D365 with western computers, but perhaps an in person day to day assistance in training might be more helpful than online? it's hard to have everyone's concerns and questions addressed with a time constraint. It would be nice to have someone on site to help with training for the whole day? but might be more costly. Review collected by and hosted on G2.com.

The most helpful aspect of using Western Computer for this project was the knowledge level of Lynn Li, with whom we were most closely working. Lynn's breadth of knowledge, patience, and ability to explain things were vital to our company's success with this implementation.

Not only did she complete every required task, but in my opinion, she consistently went above and beyond what would generally be expected of her and made sure that both myself and my Accounting Manager felt fully comfortable using the Business Central system. I can confidently say that our implementation would not have gone nearly as smoothly if we hadn't worked with her.

Lynn is an amazing asset to your team. Review collected by and hosted on G2.com.

Of course, I would have loved to have had even more bandwidth with Lynn at Western Computers, but I also fully understand that she has many clients with whom she is working with. She was VERY responsive though, there are just only so many hours in a day. Review collected by and hosted on G2.com.

The most helpful aspect about Western is the freindliness of the staff and being able help even during frustrating circumstances. Often times I can see where another organizations have very stressful situations whereby Western staff fixed the problem but was a sight of calmness within the situation as well. Only making the resolution much easier.

The upscales of using Western is having a great team that knows all aspects of the operational system so if the customer needs to jump quickly to another area, Western is quick to help in that aspect as well. For example, I financial call might be caused from an unknown inventory control in which Western can quickly add a staff member with that expertsise should the issue be really complex. Review collected by and hosted on G2.com.

If had to be constructive but this is only due to high demand of business needs is there is a time or two whereby needing to wait for a specific staff member to resolve a concern. For example, Jane Doe might have been extremely helpful to resolve an issue and a company wishes to have Jane help again, but her schedule would not allow to speak to again for another day or so... Review collected by and hosted on G2.com.

Felix Morales and Alan Lyckowski are amazing. Anytime the Nucleus team has an issue, they are quick to jump in and fix.

The hands on training that they provided us was very detailed and helpful. They are extremely helpful and don't mind explaining things more than once. Review collected by and hosted on G2.com.

Nothing! They are great and I would recommend them. Review collected by and hosted on G2.com.

Western Computer has been a great organization and partner for the past 5 years. They have guided and assisted in using the Microsoft stack of products and software we use to run our business. From NAV / BC to PBI and CRM. Review collected by and hosted on G2.com.

As a leader you need to control costs and ensure projects are completed within budget. Like any consultant if left unchecked they will spend. You need to monitor and hold accountable. Review collected by and hosted on G2.com.

I have been a long time customer of Solutions Systems.

Western is new to me, but I am glad I keep working with Kim Simios Review collected by and hosted on G2.com.

i do not have any dislikes at this time. Review collected by and hosted on G2.com.

MEGAN'S PATIENCE AND QUICK RESPONSE TIME Review collected by and hosted on G2.com.

THE EMPLOYEE TURNOVER AND THAT THEY ARE NOT ON SITE Review collected by and hosted on G2.com.

Product knowledge and personality. Training and support. Strong Microsoft Partnership. Review collected by and hosted on G2.com.

Understanding the full scope of licensing, services, and any custom development charges. Review collected by and hosted on G2.com.

After moving from our original MSP to Western Computer, I have been impresed in every way with their organization. The staff is some of the best in the industry. And the level of knowledge is a tool that I encourage everyone to take advantage. As a Solutions Architect for an independent company, I am contantly challeneged with tasks that take a variety of solutions. Working in a Microsoft environment as well as a modern ERP, sometime a task take a very specific specialist to get the best solution. Western Computer has always had a specific resource that is a proven expert in each scenario that I have came into. And to have the access to all of their staff has been something that has set them above the bar of all the other resources we have previously used. Review collected by and hosted on G2.com.

A downfall that I may have for Western Computer is waiting for sessions to address specific issues. However, I will admit that this is mostly self inflicted as I am more than likely asking for a specific staff member or skil set. This obvioulsy takes time, and I can't get everything right then. However, I do always get access to these people, and they are always timely and deliver above and beyond.

That being said, Western is always quick to respond when it comes to immediate issues. And, in all reality, it's very rare that it's more than three days to gain access to a staff member that is an expert in a specific task that I am addressing which is faster than scheduling with most third party consultants in specific areas. Review collected by and hosted on G2.com.