--- title: Western Computer Reviews meta_title: 'Western Computer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Western Computer works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 205 scale: '5' date_modified: '2026-08-14' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # Western Computer Reviews **Vendor:** Western Computer **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Average Rating:** 4.6/5.0 **Total Reviews:** 205 ## About Western Computer Western Computer is a Microsoft Cloud Solution Provider (CSP) founded in 1987 to empower and enable mid-market and SMB businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services, and support, our 180+ senior-level experts bring advanced functional and industry expertise to companies across North America. With over 35 years of ERP, CRM, and business intelligence experience—and more than 1,250 successful implementations—we deliver solutions to meet the unique needs of specialized industries and companies of all sizes.      Western Computer is a proud 2024/2025 Inner Circle Member and finalist of the 2022, 2023, and 2024 Microsoft Dynamics 365 Business Central Partner of the Year awards. ## Western Computer Pros & Cons **What users like:** - Users find the **helpfulness** of Western Computer's knowledgeable and patient team invaluable for resolving issues efficiently. (25 reviews) - Users value the **extensive knowledge and support** from Western Computer's team, enhancing collaboration and understanding of unique needs. (20 reviews) - Users value the **amazing customer support** from the knowledgeable and professional team at Western Computer. (17 reviews) - Users appreciate the **fast response times** of Western Computer, highlighting the team's knowledgeable and dedicated support. (16 reviews) - Users value the **expertise** of Western Computer for its deep understanding and practical, efficient solutions. (12 reviews) - Staff Friendliness (12 reviews) - Problem Solving (11 reviews) - Staff Knowledge (10 reviews) - Users commend the **attentiveness** of Western Computer, appreciating their prompt and friendly support services. (7 reviews) - Professionalism (7 reviews) **What users dislike:** - Users experience **performance issues** with slow turnaround times and inadequate training leading to ongoing headaches and custom fixes. (4 reviews) - Users report **scheduling issues** due to tight timelines and time zone differences that affect project coordination. (4 reviews) - Users find the **complexity** of Western Computer can slow down initial setup and increase learning time. (3 reviews) - Users find the **learning curve challenging** , with a steep process and inadequate initial training impacting usability. (3 reviews) - Users note that **limited availability** can result in occasional delays in support response times, affecting overall experience. (3 reviews) - Users note that the product is **expensive** , especially with unexpected fees and complicated integrations that add to costs. (2 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Users experience **miscommunication** issues, leading to delays and inefficiencies in project coordination and responses. (2 reviews) - Users highlight **poor customer support** from Western Computer, causing delays and misunderstandings during critical project resolutions. (2 reviews) ## Western Computer Reviews ### 1. Outstanding IT Support with Expert Team **Rating:** 5.0/5.0 stars **Reviewed by:** Reneta E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** I love how Kersten handles all aspects of IT support with ease, from setting up new users with all the necessary needs to addressing technical support issues for hardware. The processes run smoother with the necessary changes. The expertise and knowledge of the team are impressive, and they're so easy to talk to. They understand exactly what I'm talking about and never talk above my knowledge, which is something I absolutely appreciate. The team's quick responses and their strong understanding make them stand out. I rate the likelihood of recommending Western Computer as a 10 out of 10. **What do you dislike about Western Computer?** Currently no issues to report **What problems is Western Computer solving and how is that benefiting you?** Western Computer provides excellent IT support, setting up new users and resolving hardware issues efficiently. Their expertise ensures all processes run smoother with necessary changes. **Official Response from Josie Smith:** > Hi Reneta, 'Thank you for sharing your positive experience with Megan Griffith! We're glad to hear that she has been able to assist you promptly and effectively. ### 2. Instrumental in BC upgrading - The team @ Western's expertise in Dynmaics/Power Bi is unmatched **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Western Computer?** Very response and quick to assist on problems and fixes throughout the process. Shout out to especially DeAndra (in her phenomenal assistance with our BC upgrade), and Kersten (with her superior knowledge in Power Bi), the team @ Western has been instrumental in this upgrading process, and we appreciate all their efforts! :) **What do you dislike about Western Computer?** Sometimes difficult to know which contact to communicate with depending on the assistance we need. This may have been due to the switch from our local IT provider Solution Systems to Western Computer. **Recommendations to others considering Western Computer:** If they have Business Central **What problems is Western Computer solving and how is that benefiting you?** Upgrading our environment in Business Central **Official Response from Josie Smith:** > Hi there, Thank you for recognizing DeAndra and Kersten for their exceptional assistance with your BC upgrade and Power BI knowledge. We understand the importance of clear communication and will work on improving the process. We appreciate your recommendation! ### 3. Review of ERP partner **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** Availability to assist quickly and knowledge of staff, having a primary point person **What do you dislike about Western Computer?** We can sometimes overwhelm them with our needs, we have many customizations so new support often takes a lot of time to respond **Recommendations to others considering Western Computer:** Good response times when dealing with primary team, good for a small to mid size company **What problems is Western Computer solving and how is that benefiting you?** ERP migration, consolidation and issues **Official Response from Josie Smith:** > Hi Sarah, We are glad to hear that you appreciate our quick availability and knowledgeable staff. We strive to provide excellent service to all our clients. ### 4. Reliable and knowledgeable partner for our ERP needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Western Computer?** Their technical knowledge and responsiveness are unmatched. The support team listens carefully, explains solutions clearly, and ensures every issue is resolved efficiently. They also provide valuable recommendations for process improvements, which has helped us plan for future growth and system upgrades with confidence. **What do you dislike about Western Computer?** Occasionally, scheduling support during peak times can take a bit longer than expected, but once engaged, the service quality always makes up for the wait. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in supporting our Microsoft Dynamics NAV and Business Central environments. They help us troubleshoot complex ERP issues, perform upgrades, and implement custom solutions that fit our operational needs. Their expertise saves us time, reduces errors, and keeps our system running smoothly, which directly improves productivity across our departments. **Official Response from Josie Smith:** > Hi, Thank you for the review! We're glad to hear that our support has helped you plan for future growth and system upgrades with confidence. We look forward to continuing to provide valuable recommendations and solutions to support your business needs. ### 5. Great experience thus far. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Founding Partner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Western Computer?** The team thoroughly understands the solution and provides amazing support. **What do you dislike about Western Computer?** To this point, we have not encountered any issues. **Recommendations to others considering Western Computer:** The team we have worked with is friendly, competent, responsive and highly motivated to ensure our successful implementation. **What problems is Western Computer solving and how is that benefiting you?** They are assisting us in moving to a new ERP system. **Official Response from Josie Smith:** > Hi Steve, We are delighted to have provided you with a thorough understanding of the solution and solid support. Thank you for your recommendation! ### 6. NAV **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Western Computer?** Their team is highly responsive and knowledgeable. They understand our business processes and provide clear solutions tailored to our environment. I particularly appreciate their support with development and testing, as well as how they work with us to implement new features in NAV. They’ve been a reliable partner for all our ERP needs. **What do you dislike about Western Computer?** While overall very satisfied, at times the turnaround for larger customizations can take longer depending on complexity. However, they always keep us informed and ensure quality delivery. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in maintaining and enhancing our Microsoft Dynamics NAV system. They assist with troubleshooting posting errors, creating and customizing reports, and optimizing workflows across multiple departments. Their support allows us to operate efficiently and minimize downtime, which has significantly improved our productivity and user satisfaction. **Official Response from Josie Smith:** > Hi, We are glad to hear that our support has been instrumental in maintaining and enhancing your Microsoft Dynamics NAV system. Thank you for choosing Western Computer! ### 7. Expert Business Central Support, But Limited Familiarity with Our Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Western Computer?** They are very knowledgeable about Business Central and always willing to support us with any questions. **What do you dislike about Western Computer?** They know Business Central very well, but they’re not as familiar with our environment and processes, like ConnectWise. That said, I understand it’s hard to be fully familiar with every client’s unique setup. **Recommendations to others considering Western Computer:** Make sure to clean up your data and have a solid understanding of your data structure before starting the system conversion. **What problems is Western Computer solving and how is that benefiting you?** Western guided us through each step of the system conversion. **Official Response from Josie Smith:** > Hi, Thank you for your review and recommendations! We appreciate your feedback and understand the importance of being familiar with our clients' unique setups. ### 8. Smooth experience with reliable support for NAV and BC projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Western Computer?** Their team is highly knowledgeable, responsive, and easy to work with. They take the time to understand our specific business processes and provide practical solutions that actually work. Whether it’s troubleshooting, developing custom reports, or guiding us through upgrades, their support has been consistent and dependable. **What do you dislike about Western Computer?** Occasionally, response times for non urgent issues can be a bit longer than expected, but overall, this hasn’t significantly impacted our projects. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us maintain and optimize our Microsoft Dynamics NAV environment while planning for a transition to Business Central. Their expertise ensures smooth upgrades, custom reporting solutions, and seamless integrations that save time and reduce operational errors. **Official Response from Josie Smith:** > Hi, We're glad to hear that our support has been consistent and dependable for troubleshooting, custom reports, and upgrades. We appreciate your feedback and strive to provide the best possible service. ### 9. Megan's the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Aiyona C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Western Computer?** Western Computer provides timely and friendly customer support. **What do you dislike about Western Computer?** I used to dislike their ticketing system, but they changed it. So now I don't. **Recommendations to others considering Western Computer:** If you're looking for timely and friendly support, their the way to go. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helps me with things that our business users may not necessarily know. **Official Response from Josie Smith:** > Hi Aiyona, We're happy to hear that Western Computer and Megan are helping to support your business by assisting with things that your business users may not be familiar with. ### 10. Megan Griffith's Incredible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** Megan is always very quick to respond when I reach out to her for support. She's been incredibly reliable and knowledgeable with Business Central, which made the transition to a new ERP a very smooth process. **What do you dislike about Western Computer?** There is nothing we dislike about Western Computer. Megan has been an invaluable asset to our support team. **Recommendations to others considering Western Computer:** Request Megan to be on your support team. She has truly been and continues to be an incredible asset. **What problems is Western Computer solving and how is that benefiting you?** Our transition to Business Central went very smoothly, thanks for Megan and the rest of the team. Without their support and seemingly endless knowledge base, the process would have been incredibly difficult. **Official Response from Josie Smith:** > Hi, We are thrilled to hear about your positive experience with Megan and the support team at Western Computer. Thank you for sharing your feedback! ### 11. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronny I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Western Computer?** Rapid Problem Resolution: Their dedicated support team is always available to assist with any issues related to Business Central, ensuring minimal downtime and business disruption. **What do you dislike about Western Computer?** Every company has its strengths and weaknesses. While Western Computer has a strong reputation for providing quality services and support, there may be instances where specific clients have had less positive experiences, perhaps due to factors like miscommunication, unforeseen challenges, or differing expectations, but that's not the case with us. **Recommendations to others considering Western Computer:** If you're looking for a reliable and experienced partner to help you with your business technology needs, I highly recommend considering Western Computer. **What problems is Western Computer solving and how is that benefiting you?** Our business often face challenges in managing complex business processes, particularly when dealing with electronic invoicing and order processing. These challenges can lead to delays, errors, and increased costs. Western Computer provides robust solutions and expert support to address these challenges. Their team of skilled professionals is dedicated to helping businesses streamline their operations and improve efficiency **Official Response from Josie Smith:** > Thank you for your positive feedback! We are happy to hear that you have had an excellent experience with our support team and that we have been able to assist you in resolving issues quickly. We appreciate your recommendation to others considering Western Computer. If you ever encounter any challenges or have any feedback for us, please do not hesitate to reach out. We are here to support you and address any concerns you may have. Thank you for choosing Western Computer as your partner in addressing your business technology needs! ### 12. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** We like our support team the best. They have all been very helpful. **What do you dislike about Western Computer?** I don't have any complaints at this time. **What problems is Western Computer solving and how is that benefiting you?** We currently use Western Computer (previously Solution Systems) as support for Business Central as well has for our transition from Navision to Business Central. Our main point of contact is DeAndra Wolf. She was very helpful during our transition and solved any issues and proposed solutions routinely. She is incredibly knowledgeable of BC capabilities and also provides excellent support. She is very thorough in solving any problems whether it requires a customization or simple knowledge transfer. She is very responsive. **Official Response from Josie Smith:** > Hi, We're delighted to hear that our support team, especially DeAndra Wolf, has been very helpful and knowledgeable during your transition to Business Central. We aim to provide top-notch support and it's great to hear that it's benefiting your business. ### 13. Creative Solutions and Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Western Computer?** The team members I’ve had the pleasure of working with are exceptional — highly knowledgeable and dedicated to delivering excellent customer service. **What do you dislike about Western Computer?** I have no negative feedback related to my experiences. **Recommendations to others considering Western Computer:** Whether you're looking to implement a new ERP system, replace your current one, upgrade your existing Microsoft ERP solution, or add customizations and add-ons, Western Computer is an excellent choice. **What problems is Western Computer solving and how is that benefiting you?** Our Senior Business Central Software Engineer/Architect excels at developing innovative solutions for complex workflows. She collaborates closely with our team to implement best-in-class solutions! **Official Response from Josie Smith:** > Hi, Thank you for recommending Western Computer! We are committed to providing top-notch ERP solutions and customizations to meet our customers' needs. ### 14. Accounting Issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Western Computer?** The friendly, helpful and professional staff **What do you dislike about Western Computer?** There are no dislikes about Western Computer at this time. **Recommendations to others considering Western Computer:** Give them a try. **What problems is Western Computer solving and how is that benefiting you?** I needed application support for an accounting issue **Official Response from Josie Smith:** > Hi, We appreciate your recommendation and are pleased to have been able to assist with your accounting issue. Thank you for choosing Western Computer. ### 15. System Down support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Western Computer?** Great support team. Very knowledgeable consultants and developers. **What do you dislike about Western Computer?** like most service organizations - everything is done remotely. Its not a big deal. (I was required to enter something to dislike!) **Recommendations to others considering Western Computer:** Experts in supporting Microsoft BC and D365. **What problems is Western Computer solving and how is that benefiting you?** We were dealing with a critical business system outage - late at night. I called our Account Manager - Ryan - and he was able to rally his team to help. Mark jumped on a call with me, spent over an hour. He identified the issue - which lead to system restoration. There was no down time - as this occurred in the early hours of the morning. The business opened at 6am without missing a beat. **Official Response from Josie Smith:** > Hi, We're glad to hear that our support team, led by Ryan and Mark, was able to promptly address your critical system outage and minimize any downtime for your business. Thank you for sharing your experience with us. ### 16. Western Computer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Western Computer?** Product knowledge and personality. Training and support. Strong Microsoft Partnership. **What do you dislike about Western Computer?** Understanding the full scope of licensing, services, and any custom development charges. **Recommendations to others considering Western Computer:** Confirm the level of post-implementation support they offer, ensuring they do not hand off quickly, while others stay engaged. **What problems is Western Computer solving and how is that benefiting you?** Cloud vs on-premise for our nextupgrade. **Official Response from Josie Smith:** > Hi, We're glad to hear that you appreciate our product knowledge, personality, and strong Microsoft partnership. We strive to provide top-notch training and support to all our customers. ### 17. Migration for NAV instance **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Western Computer?** Support, and customer service is on point **What do you dislike about Western Computer?** I can't say that I have anything negative to say **Recommendations to others considering Western Computer:** Sign up, they are there for you **What problems is Western Computer solving and how is that benefiting you?** This assists with cost, and a more suitable support system **Official Response from Josie Smith:** > Hi Anthony, We are thrilled to hear that you are satisfied with our support and customer service. Thank you for your kind words! - [View Western Computer pricing details and edition comparison](https://www.g2.com/products/western-computer/reviews?filters%5Bsentiment_snippet%5D=1761179&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A04%3A16+-0500&secure%5Bsession_id%5D=1149bad3-a171-4dc4-9193-b9e8b8ff0096&secure%5Btoken%5D=00843f03a338ab390fd0ef01362bc454dbce2d28a2fb55de088fc20f3db36482&format=llm_user) ## Western Computer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Western Computer Alternatives - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)