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Melissa M.

Office Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

3/8/2019

"This Software Is A+!"

5/5

What do you like best about WellSky Personal Care?

Everything about this software is amazing. It is very user friendly, it is very organized, it has many features competing software programs to not have. In my honest opinion this is a very dialed in and useful tool in the Home Care Industry. The messaging feature is definitely the best, this feature saved me a lot of time and a lot of headache. Also it made looking at "The Big Picture" a breeze, being able to see an entire week worth of schedules for EVERYONE on one page was a huge help when it came to scheduling. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

When we were using it there wasn't much in the way of going completely paperless, that is why we switched and now, as I understand, the are paperless and have all of those features, I wish we could go back to using it. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

Consider this company first, do not go elsewhere. This Software program is the best in the business. They are constantly moving forward and using new ideas and technology available, they are reliable, useful, and efficient. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

This Software made it easy to communicate with our care staff and clients, the messaging/emailing system saved me, as the scheduler, a lot of time. I wish my current software had that feature. I could also get empty/open shifts filled quickly and more efficiently by using the feature which allowed me to see the entire week at a time on one screen. It made scheduling a breeze, that way I could spend more time on other tasks. This software made it very easy to do my job, when I can do my job efficiently I can be more productive to my company and do more for my care staff and our clients. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/29/2019

"ClearCare"

3.5/5

What do you like best about WellSky Personal Care?

It is very user friendly and very helpful Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There are a lot of glitches that come and go. Review collected by and hosted on G2.com.

JA

Jesse A.

Sales Associate

Mid-Market (51-1000 emp.)

4/5/2019

"Efficient, 1-stop shop for all caregivers"

4.5/5

What do you like best about WellSky Personal Care?

ClearCare provides a holistic experience that rarely falters, allowing caregivers to work remotely with little hassle. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Given how complete the app is, I'm surprised there isn't a way to contact your employer in case of an issue with your shift. Review collected by and hosted on G2.com.

SO

Shayna O.

Staffing Manager

Hospital & Health Care

Enterprise (> 1000 emp.)

9/24/2019

"Decent scheduling and onboarding tool"

3.5/5

What do you like best about WellSky Personal Care?

It was easy to create schedules and edit user information Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

It was not the best for doing payroll and billing aspects of work Review collected by and hosted on G2.com.

KG

kris g.

Care Coordinator

Small-Business (50 or fewer emp.)

4/7/2019

"Mostly Good But Buggy"

2.5/5

What do you like best about WellSky Personal Care?

Clearcare is great when it works. When it works, it does make scheduling easier than pencil and paper. I like that I can schedule and message from one place. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

sometimes clearcare doesnt send messages when it is supposed to.Also sometimes it doesnt save notes on our clients when we put them there, Review collected by and hosted on G2.com.

RG

Rebecca G.

Office Manager

Small-Business (50 or fewer emp.)

10/31/2018

"Online software a must for 24 hour business"

4/5

What do you like best about WellSky Personal Care?

ClearCare is quite user friendly overall. It was easy to learn and most things are straightforward. Whenever I have to access our old system for old records, I have a new appreciation for ClearCare. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Tech support is definitely lacking. I have had issues with the system not alerting me when I try to schedule a caregiver who has been marked unavailable and shifts cancelled by caregiver (when entered a certain way) were still showing up in their scheduling portals. Both took months to get resolution. The second issue i mentioned took so long i actually forgot about it because we gave up on them and started entering information in a less convenient way for a workaround. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

When we started, there was "no setup fee" but they charged a whole month when we started in the middle of the month, nothing was prorated. I thought that was a bit underhanded. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

We serve clients 24 hours a day, 7 days a week. It is so much more convenient and efficient to be able to access our information all hours of the day, as someone is on call after our office closes. From schedules, to notes and emergency contacts, going online was a game changer for us. Review collected by and hosted on G2.com.

JS

Jason S.

Owner

Mid-Market (51-1000 emp.)

2/8/2019

"Software goes down and they still charge the users for it"

0/5

What do you like best about WellSky Personal Care?

The software is good. The invoicing and payment tracking is great. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

They need to reimburse people when the product fails Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/12/2019

"Clear Care"

3.5/5

What do you like best about WellSky Personal Care?

It's easy to access from my office, my phone or tablet. We can look up any of our employee's shifts or client profile quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There are some reports we need that can't be run from Clear Care. I have also not had quick responses when requesting help from customer service. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

I would recommend that another company give it a try and see if meets their needs. There are many quality features but I would like to see them consult their users on the types of reports for which they need to run. Also, a faster response from customer service would be very appreciated. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

Employee and client information is easy to enter and access. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/6/2018

"Very organized "

5/5

What do you like best about WellSky Personal Care?

How it organizes my shift by client and task Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

It doesn't allow me to clock in out even when in within the location of my clients home Review collected by and hosted on G2.com.

BB

Bethaney B.

Administrative Manager

Individual & Family Services

Mid-Market (51-1000 emp.)

12/29/2018

"Best Home Care Software Out There "

5/5

What do you like best about WellSky Personal Care?

Would be very hard to choose one thing. This software platform has been expanding and adding features rapidly over the past few years making it the #1 home care agency choice. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

They have been very behind on fixing the issue of one employee not being able to have a login account/email with multiple agencies. They will often announce upcoming features but do not deliver at the time promised. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

You won't regret switching or choosing this platform. Make use of their free webinar and online university or if you have the budget join a boot camp and network at the same time. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

ClearCare serves me in many areas of my position- from tracking recruitment to report printouts made in seconds. Review collected by and hosted on G2.com.