Marissa H.
MH
Marissa H.
Manager
Small-Business (50 or fewer emp.)
"Best in the industry"
5/5
What do you like best about WellnessLiving?

I’ve used all the major fitness studio software platforms over the years, and I’ve been with WellnessLiving for a few years now. Hands down, it’s the easiest and most user-friendly system I’ve worked with. The layout is super modern and intuitive, which makes a big difference when you’re in it every day.

One of my favorite features is that you can message clients directly from within the platform- this has been huge for us in keeping communication organized and consistent!!! The reporting is really solid and easy to pull what you need, and our clients love how simple the app is to use on their end :). Overall, it’s just a really well-rounded system that supports us and our clients experience in a big way. I’ll never go back to MB!!! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Learning curve because it has so many capabilities! Review collected by and hosted on G2.com.

Heat Pilates and Fitness A.
HA
Heat Pilates and Fitness A.
Business Owner
Small-Business (50 or fewer emp.)
"Good customer Service"
3.5/5
What do you like best about WellnessLiving?

From the initial consultation through to onboarding, the entire process has been smooth. The staff have been both responsive and helpful throughout. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

I don't like that the currency is only available in USD. When I have to convert it to CAD, the exchange rate fluctuates, which often makes it more expensive for me. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Thank you for taking the time to share your experience! We’re so pleased to hear that your onboarding process went smoothly and that our team has been responsive and helpful throughout. We take pride in delivering a seamless setup and providing ongoing support to ensure you get the most out of WellnessLiving.

We completely understand your concern regarding USD pricing and the impact of exchange rates. Please know that we’re actively exploring options to better support our Canadian business owners.

We truly value your feedback and are thrilled that our team has been able to assist with your membership inquiries. Our 24/7 support team is always here to help at support@wellnessliving.com!

Best regards,

Marylee B.

Bernie N.
BN
Bernie N.
Owner
Small-Business (50 or fewer emp.)
"I have been using for 4 years and it has been GREAT!!!"
5/5
What do you like best about WellnessLiving?

WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

if a client is using it in another studio they can not use the same email for our account. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Hi Bernie, thank you so much for your wonderful feedback and for being with us for over four years, that means a lot to our team! We’re thrilled to hear that WellnessLiving has made running your business easier by bringing everything together in one place, from client profiles to events and marketing tools. It’s also great to know that our customer service team has been able to support you whenever needed and that you’ve noticed our commitment to constantly improving and adding new features based on the needs of businesses like yours.

We also appreciate your note about clients not being able to use the same email address across different accounts. Your feedback is valuable, and we’ll make sure it’s shared with our product team as we continue working on enhancements to make the system even more seamless.

We’re so grateful for your trust and partnership, and we look forward to supporting your business success for many more years to come. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com

Best regards,

Benjamin K.

Benjamin V.
BV
Benjamin V.
Owner
Small-Business (50 or fewer emp.)
"User-Friendly Backend That’s Easy to Navigate"
5/5
What do you like best about WellnessLiving?

User friendly and easy to navigate on the backend Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

The app gets slow, wish there were capabilities and features to organize the online store Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Hi Benjamin,

Thank you for sharing your feedback! We’re glad to hear that you find the backend user friendly and easy to navigate — making day-to-day operations simple and efficient is always our goal.

We also appreciate your feedback regarding app performance and online store organization. Insights like yours are incredibly valuable as we continue to improve speed, usability, and overall functionality. If you ever need help optimizing your store setup or exploring ways to better organize your offerings, our team would be happy to assist.

It’s great to hear that you’re finding value in our growing marketing capabilities as well. We’re continuously enhancing our tools to help businesses streamline their operations and expand their reach.

Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com!

Best regards,

Benjamin K.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great Product for our Fitness & Dance Studio"
5/5
What do you like best about WellnessLiving?

We have been using Wellness Living for around 3 years now and it works so well for our Fitness and Dance studio. It is easy to operate for both staff and clients, through our website or App and it is constantly being updated with new features and improvements. We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc.

Wellness Living also provides a vast range of different reports that are invaluable in helping us assess our ongoing performance and also plan our future strategies.

Would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

There is nothing that we dislike about Wellness Living. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Thank you for sharing such a thoughtful and enthusiastic review!

We are thrilled to hear that WellnessLiving has been a valuable partner in managing your Fitness and Dance studio over the past three years. It is wonderful to know that both your staff and clients find the platform easy to navigate, and that you are benefiting from the flexibility in customizing class packages, payment options, and membership types to suit your business needs.

We are especially glad that our reporting tools have helped you gain insights and shape future strategies—empowering your growth is what we aim for! Your feedback about our constant updates and improvements based on customer needs means a great deal to us.

If there is ever anything we can assist with, please know our 24/7 support team is always here for you at support@wellnessliving.com!

Best regards,

Benjamin K.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"An Essential Tool for Organizing My Studio and Serving Clients"
5/5
What do you like best about WellnessLiving?

What I like best about WellnessLiving is how organized everything is. The platform keeps my schedule, bookings, and client information in one place, making it easy to manage the day-to-day operations of my business. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

What I dislike about WellnessLiving is the lack of direct phone support. It would be beneficial to have the option to speak with someone directly when urgent issues arise, rather than only relying on email or ticket-based support. Review collected by and hosted on G2.com.

Starr S.
SS
Starr S.
Head of Customer Operations
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Super Convenient Booking, But Location Accuracy Needs Improvement"
5/5
What do you like best about WellnessLiving?

Wellness living is extremely convenient for booking appointments! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

The location when using it isn’t always accurate. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
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Hi Starr,

Thank you so much for sharing your feedback! We’re happy to hear that WellnessLiving has made booking appointments so convenient for you — and we love that the platform is helping you stay active and continue discovering great wellness options in your area!

We appreciate you pointing out the location accuracy concern as well. Our development team is continuously making improvements to enhance search results and GPS functionality, and your feedback helps us fine-tune the experience for all users.

If you ever run into an issue or have additional suggestions, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com

!

Wishing you great success on your wellness journey!

Best regards,

Benjamin K.

Casey D.
CD
Casey D.
Owner
Small-Business (50 or fewer emp.)
"Great customer service and support"
5/5
What do you like best about WellnessLiving?

I’ve been using Wellness Living for 5 months now for my new fitness studio. The on boarding was thorough and even though I may have forgotten some of the information I was able to ask questions in their chat which is always available. This has been a life saver for me! There is so much to learn and having that at my finger tips never leaves me feeling lost. If I’ve had issues or questions I’ve gotten responses right away from my account manager and staff. I love that they offer webinars on various subjects to learn and grow which I do take advantage of. I also love that they are constantly upgrading and updating the software based on client input. It’s a great company and product. I would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Sometimes delay in updates across platforms Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
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Hi Casey,

Thank you so much for your thoughtful and enthusiastic review! We are thrilled to hear that WellnessLiving has been such a valuable partner during the launch of your new fitness studio. It is great to know that our onboarding process, 24/7 chat support, and responsive team have made a positive difference for you—and we love that you are taking advantage of our webinars to keep growing your knowledge and business!

Your feedback about the app updating slower than the desktop version is greatly appreciated. Our team is continuously working on performance improvements, and insights like yours help us prioritize what matters most to our users.

We are excited to continue supporting your journey, and if you ever need anything, our 24/7 support team is always here at support@wellnessliving.com!

Best regards,

Benjamin K.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Excellent match for me and my business!"
5/5
What do you like best about WellnessLiving?

Great customer service, integration and ease of use for me and my clients. Searched for a CRM that matched with my "least favorite" business areas so I could focus on great customer experience at my end. Wellness Living hit all my marks! :) Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Payments do not all get processed the same day -- e.g. general cost + Zoom integration payments are withdrawn on different days. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Thank you so much for the kind words and thoughtful feedback! We're thrilled to hear that WellnessLiving has been an excellent match for both you and your clients. It's great to know that our platform is helping you streamline your operations and focus on delivering an outstanding experience—exactly what we aim for!

We’re glad the automation features like class reminders and email integration have made things easier for you and more seamless for your clients—those small touches go a long way in building lasting relationships.

We’ve also noted your feedback regarding payment processing dates for general costs and Zoom integration. Your input is important, and we're continuously working toward refining the billing experience to make it even more predictable and convenient.

Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com!

Best regards,

Benjamin K.

JD
Joshua D.
Owner
Small-Business (50 or fewer emp.)
"Best Software and They Care!"
5/5
What do you like best about WellnessLiving?

I own Ease Wellness in Memphis, TN. We swapped from Mindbody to WellnessLiving in 2023 and it has been the best thing for our business. We use it everyday! The system is so user friendly for business owners, but more importantly customers. Their white label app is amazing and worth every penny it costs. They have so many automated emails and marketing templates that you can use to grow your business. Their reports and tracking information is better than any software we have used. Finally, they actually listen to their customers and implement changes. Any business that has a scheduling need should switch ... TODAY!! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Their reporting doesn't give the exact information I'm looking for with my KPI's, but to be fair I have an extensive excel document I use for that. Plus I am able to use their reports to workaround and get the KPI I need. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving
Edit edit

Hi Joshua, thank you for your incredible review! We’re thrilled to hear that switching to WellnessLiving has been the best decision for your business. It’s great to know that our user-friendly platform, white-label app, automated marketing tools, and reporting features have been making a real impact for you. We’re especially happy to hear that you feel heard listening to our customers and continuously improving is at the heart of what we do!

We appreciate your feedback on reporting. While we aim to provide comprehensive data, we understand that every business has unique KPI needs. It’s great to hear that you’ve found workarounds using our reports, and we’ll certainly pass your insights along to our development team for future enhancements.

It’s an honor to support Ease Wellness, and we’re excited to continue helping you create a seamless experience for both your business and your customers.

Best regards, Benjamin K.