Hey Nathan,

Thank you for taking the time to share your valuable feedback. We truly appreciate it and we’re so glad you made the switch to our platform. Whether it’s Mindbody, ABC Glofox, or Marian Tek, many of our competitors cannot compete with the all-in-one solutions that we offer.

For instance, our automated marketing tools are indeed designed to help you save time while ensuring your clients receive the attention they deserve. With features like automated class reminders, promotions, and client engagement campaigns, you can effortlessly promote your services and keep your clients informed about their upcoming classes. It's wonderful to know that you're experiencing the results of these efforts firsthand.

We also wanted to express our gratitude for your kind words regarding our Customer Support Team. Our mission is to provide outstanding support, and we're proud to offer fast response times with 24/7 availability through multiple support channels, including email, phone, and our Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Your satisfaction is our top priority, and we're here to assist you every step of the way.

Regarding your feedback about the interface, we understand that the level of customization WellnessLiving offers can sometimes be overwhelming. We genuinely value your input, and we want to assure you that we're actively working on improving the user experience to make navigating the platform even more intuitive and user-friendly. Your insights play a crucial role in our continuous efforts to enhance our software.

If you have any more questions or suggestions, please feel free to join the conversation on our Community Forum at https://community.wellnessliving.com/page/home/. We encourage open dialogue, and your input is invaluable in helping us deliver the best possible experience for our valued customers.

Thank you once again for choosing WellnessLiving.

Warm regards,

Ana J. (Customer Advocate)

Hey Kat,

We really appreciate your review. WellnessLiving is backed up by years of user testing and customer feedback from thousands of businesses, many with unique business models. To manage that effectively we've had to effectively integrate payments with scheduling and the client database along with a host of other features, all in one easy-to-use platform. Behind every feature is an array of customization so that you can best fit the platform to your business needs, and automations that can incrementally eliminate hours of needed staff work from your day-to-day. We've developed WellnessLiving by tackling all the demanding scenarios our customers have sent our way, and we're interesting in knowing more about the limitations you've described with 'variables'. I'm adding a link to our Community Forum below, if you have 5 minutes please send us your feedback on what we can do to improve and we'll bring that information to our Product Team so that we can address it. Thank you for choosing WellnessLiving.

Thomas N. (Customer Advocate)

Hey Johanna,

Thanks for the amazing review! We know the customer support means so much to businesses such as yourself because each inquiry involves your clients and valuable time and we always want you to know that you're in good hands. We train all of our team members extensively on system knowledge, and to always go the extra mile to make sure you're all set at the end of each call. WellnessLiving has many features and a lot of customization options so there's definitely a benefit to having knowledgeable reps. always ready to help, any time you have a question. We also have a huge Knowledge Base with over 1000 articles covering practically every feature and tool we have, and our reps. can always point you in the right direction if there's something specific you're after. We are working to resolve a few hiccups in the system following the recent update. Please don't hesitate to contact our support team or to let us know on the Community Forum for assistance with any kind of issue you encounter. Thanks for choosing WellnessLiving!

Jack T. (Customer Advocate)

Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving!

Natasha B. (Customer Advocate)

Hi Lucie,

Big thanks for the great review. We're always looking to add new tools or features into WellnessLiving to help make life easier for your business and your clients. The software has a full feature set for client account management, scheduling and more, but all the time we get requests from customers such as yourself to add everything from neat little enhancements (great time zone feature request by the way!) to integrations you would use for adding entire new revenue streams to your business. The focus is always on ease-of-use, so that the software is helping you save time while also improving the client experience. Feel free to continue sharing your feedback and feature requests with us on our Community Forum! Thank you for choosing WellnessLiving.

Brian S. (Customer Advocate)

Hey Hannah,

We're so happy to hear that your migration to WellnessLiving has been a success! The degree of customization really gives you a lot of freedom to optimize the software to your business needs which is great because that way you don't have to spend time and energy adapting your business practices to the software rather than the other way around. We work with all kinds of businesses, from massage studios to spas and salons and many others so it's very important that WellnessLiving has the capability to handle everything you throw at it. Unfortunately after the recent update we have seen a higher rate of reported bugs than we would have liked and we are making a special effort to address this. For example we are making improvements to the way our internal team conducts QA testing prior to the update so that we can catch these issues before they come out in the release. Again, a big thanks for your great review and we look forward to our continued success together! Thank you for choosing WellnessLiving.

Chelsea A. (Customer Advocate)

Hey Kari,

Thanks for the 5-star review! Our customers often tell us that WellnessLiving was very simple for them to learn to use. Our platform is also fairly new compared to our larger competitors and we've put a major focus on keeping the interface intuitive and easy-to-use. We are ecstatic to hear that you have had a positive experience and it means a lot to our team members who have put so much work into making WellnessLiving the top tier business management solution out there. Thank you again for the terrific review, and please don't hesitate to contact support if there's absolutely anything we can help with your account.

Marina A. (Customer Advocate)

Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to support@wellnessliving.com and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa!

Aiden P. (Customer Advocate)

Hi Lori,

Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving.

Susan A. (Customer Advocate)

Hey Kelly,

Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together!

Aiden P. (Customer Advocate)