Zensai Reviews & Product Details

ZENSAI is incredibly easy to use and, honestly, the most intuitive LMS I’ve worked with. The integration with Microsoft 365—especially Teams—makes learning feel like a natural part of the workday instead of a separate system people have to log into and figure out. Because it’s cloud-based and works seamlessly in a Windows environment, getting up and running is fast and straightforward.

I’ve used a lot of different LMS platforms, and ZENSAI stands out for how simple it is to manage and how easy it is for learners to navigate. There’s very little friction, which helps with adoption and engagement. Overall, it’s a really solid platform and one I wouldn’t want to switch away from. Review collected by and hosted on G2.com.

Like any platform, there are always small tweaks or improvements that can be made, but nothing that has been a major issue. What I really appreciate is that ZENSAI actively listens to user feedback and is consistently making updates that simplify the experience and improve usability.

If I had to name a downside, it would be that some features occasionally take a bit of exploring to fully understand—but that’s minor and usually addressed quickly through updates or improvements. Overall, the responsiveness of the ZENSAI team and their commitment to continuous improvement far outweigh any small limitations. Review collected by and hosted on G2.com.

What I like best about Zensai are the CSM's - especially Cintia and Sandra, who have given so much help to us with regards to explaining how things work, as well as helping get proper technical investigations and resolutions completed. The CSM team experience within this company, as a customer, is top notch! This team is probably the reason why Zensai actually has a business; it's certainly the only reason we're still considering remaining customers. Review collected by and hosted on G2.com.

The help guides and API interface are very difficult to navigate much of the time - I expect this is true across the board for everyone who hasn't been given a technical level of training. The whole help site needs a methodical review to update the bits that are outdated.

The experience getting the correct level of support engagement prior to CSM engagement has been horrendously unhelpful. They don't fact find to understand the full picture, but rather, have a sort of script to follow that is really frustrating as a customer seeking support. Without the CSM engagement, we'd have been continually gaslit about things that have needed actual technical help from Zensai, that we wouldn't have been able to resolve on our own. Review collected by and hosted on G2.com.

Learn365-Platform is directly with MS365 aligned and this makes it easy and efficient to work with the tool. We uset the learnplatfrom group-wide for regular training of our collegaues. It has been easy to implement the platform group-wide, as once you have the standard, you can replicate it easily. Our contact persons, Dominik and Lilly are outnost competent and pleasant persons to work with. All the questions are answered professionally and quickly. Review collected by and hosted on G2.com.

We signed a three-year contract, but with each annual renewal, we received an excessive number of emails warning us that our subscription was about to expire, including a message stating that the platform would be deleted. I understand these are automated notifications, but they are still quite bothersome. Review collected by and hosted on G2.com.

how intuitive and user-friendly the platform is. It makes learning and development feel seamless and organized. Zensai makes it simple to grow and learn at my own pace. I really like how it keeps everything clear and accessible so I can stay on track. Customer support has been consistently responsive and helpful. Implementation was smooth and straightforward, with minimal downtime or confusion. I use it pretty often, especially when new trainings roll out. I was impressed by how easily it fit into our current workflows. Review collected by and hosted on G2.com.

Occasionally I wish it was a little more customizable. Review collected by and hosted on G2.com.

It is easy to use, intuitive for both the administrator and the user, and I like that for course design it has different tools to add text, images, videos, links from other platforms, interactive images, etc., and it allows for easy structuring and restructuring of content, as well as facilitating updates, with changes being reflected immediately. The implementation seems quite simple to me and I like that it can be integrated with other tools. Customer support is always provided for resolving queries via email. Review collected by and hosted on G2.com.

I use the LMS almost daily, as I am the user administrator and instructional designer, so I think it is necessary to integrate more gamification tools into the LMS, where templates of dynamics or preloaded games are already available and only need to be edited. This would make it more complete and appear more competitive. Also, visually, I believe it could be improved to a more user-friendly image.

I also think it's necessary to improve the part of being able to create groups. These are already created easily, but once created, it is not possible to use them easily to enroll certain courses for those groups.

Perhaps enabling a chat within the platform would help to provide more direct and faster support to the client in resolving doubts. Review collected by and hosted on G2.com.

The system is easy to use, allowing you to set up and implement your own organizational academy in no time. Communication with our customer success manager is pleasant, and we always receive answers to our questions within a day! Review collected by and hosted on G2.com.

Although there are many options for configuring the system to your liking, there are also limitations. There are so many possibilities (including add-ons) that it is not always clear what is possible. In addition, you are limited by the fact that you have to add the add-ons separately to make it work. I would have preferred to be able to turn these options on and off via the global settings instead of having to use a special add-on. It may also take a long time for the system to load. Review collected by and hosted on G2.com.

I love how well it integrates with Power Bi, Teams and other Microsoft applications we already use. It's a tool we use here every day to keep track of and organize both e-learning trainings and in-person trainings. Support is fast to act when I need it, and there are new features added all the time. Review collected by and hosted on G2.com.

I'm not sure I would say there are things I DISLIKE about it. Other things I wish it did? Sure, like adding prerequisites to courses, being able to batch edit sessions for location, or being able to view videos I have in courses through the admin center rather than having to actually take the course. Review collected by and hosted on G2.com.

The most helpful thing is the integration with Teams, making it easier to access the learning modules without leaving the work platforms. The platforms help us track the progress effortlessly and saves me overall time because of the structured modules Review collected by and hosted on G2.com.

Loading time is a bit slow and sometimes there are too many things happening on the screen which makes it difficult to navigate. The notification regarding deadlines can be streamlines a bit. Review collected by and hosted on G2.com.

I appreciate that the table of contents is located on the left side, allowing me to see all the topics covered and the estimated time for each one. Navigating between topics is very easy, and I can move to any section as needed without any trouble. Review collected by and hosted on G2.com.

Zensai provides a straightforward and uncluttered interface, making it easy to use. However, I find it somewhat restrictive when attempting to customize learning paths or connect with more sophisticated workflows. Although it serves basic training requirements well, I believe it would be improved by offering greater flexibility and more advanced features. Review collected by and hosted on G2.com.

What I appreciate most about Zensai is how user-friendly it is for our employees. Prior to selecting Zensai, our L+D team evaluated several different LMS platforms, and Zensai stood out as the most modern and adaptable option. The customizability and Teams integration feature made Zensai the most promising choice for utilization in our employee's daily workflows, which was a priority for us.

Additionally, our customer success manager (Courtney Van Nostrand) has been outstanding. She has played a key role in our implementation, and overall success, always responding promptly to my numerous questions and consistently helping us find solutions to our unique challenges and needs. The transition from our previous LMS to Zensai wouldn't have been as seamless without Courtney's guidance! Review collected by and hosted on G2.com.

I am not pleased that we are currently encountering a unique challenge with accessing the Automation Center, though I recognize this is not a common problem when using Zensai as a learning management system. Like other reviewers, there are little to no features/problems that I dislike about Zensai, but there are features or solutions I hope to see introduced. For instance, I wish there were a way to ensure users watch a required portion of training videos that have been uploaded retroactively as learning items. At the moment, the most effective option is to include a confirmation checkbox. Additionally, I agree with others that technical support does not feel as smooth as the assistance we receive from our Customer Success Manager. However, these concerns are relatively minor when compared to the overall positive impact Zensai has on our employees' learning and development experience. Review collected by and hosted on G2.com.