CH

Chris H.

TMA Administrator

Enterprise (> 1000 emp.)

7/19/2022

"Good vendor and good software and top notch support."

5/5

What do you like best about WebTMA?

The modular nature of the software. You only have to buy the parts you need. Easy to use and training new people is a smooth process.

The support people are excellent. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Some of the modules get complex and expensive. This is to be expected with complex solutions though. Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

9/1/2023

"WEBTMA"

5/5

What do you like best about WebTMA?

TMA is a great program with advanced reporting. The personalized dashboards make the system user-friendly and a comprehensive data at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The learning curve for new admin users is high. However, they do have a help section for everything Review collected by and hosted on G2.com.

RT

Rhonda T.

Facilities and Housing Coordinator

Mid-Market (51-1000 emp.)

7/14/2022

"Customer Since 2011"

5/5

What do you like best about WebTMA?

As a customer since 2011, we love using WebTMA. WebTMA is great in that it stores our work order history. The data is easily accessible to pull reports. I like the executive dashboard features that let you customize your views. I have all my shop's work orders displayed under my work control tab. We have our system hosted through TMA and we don't have to worry about data backups because TMA does it all for us. TMA's helpdesk has always been great at responding and solving any issue promptly. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The only dislike I have is some of the report writing is difficult, but we are using WebTMA5 and I am waiting to upgrade to WebTMA 7. All my current issues will be resolved when we upgrade to the latest version. Review collected by and hosted on G2.com.

Recommendations to others considering WebTMA:

Give WebTMA a try when considering a new system. We love using it. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

WebTMA enables our organization to keep track of work orders across campus. The data that is stored helps us advocate for more funding to maintain the campus and the buildings. WebTMA makes it easy for us to input, track and look up work orders and purchase requisitions. Review collected by and hosted on G2.com.

SM

Sue-Anna M.

Associate Director, Facilities Management

Mid-Market (51-1000 emp.)

7/5/2022

"User-friendly and intuitive CMMS"

5/5

What do you like best about WebTMA?

WebTMA is simple and straight-forward. When I first started using TMA, I had experience on another CMMS, but not TMA. The TMA system was easy to navigate and figure out, even before I completed any of the training. I work for a private university and we do not have a dedicated CMMS support staff. Fortunately, TMA doesn't require one. The system is extremely consistent from screen to screen so that once you learn the basic navigation, you can handle virtually anything in the system. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The least helpful thing about TMA is the way that preventive maintenance tasks stack. I would prefer to be able to stack based on frequency. The way that TMA does it is by task codes, so there have to be task codes that are repetitive for different frequencies. It's not an insurmountable problem; it's just not the way that I prefer it. Review collected by and hosted on G2.com.

Recommendations to others considering WebTMA:

If you are looking for a CMMS that is straight-forward and easy to administer without a lot of back-end IT support, you should definitely be looking at TMA. Service is excellent, and the customer portal is loaded with training materials that are helpful for both new users and continuing users looking to enhance their skills or brush up. The SaaS (cloud solution) has been reliable and was an easy migration from our self-hosted WebTMA database. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

With each passing year, we are able to granularize our data to be able to provide more specific outcomes. We are able to generate reports that feed our Key Performance Indicators, or KPI's, and those in turn help us to tell our story to administration. Prior to using WebTMA, our school printed paper work orders; thanks to MobileTMAGo, our technicians are totally paperless, recording time, parts and comments on work orders and adding finish dates when they are complete. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

8/12/2022

"Powerful & user friendly CMMS solution"

5/5

What do you like best about WebTMA?

TMA is a user-friendly system that is easy for non-technical technicians to understand. Technical support is helpful and takes product suggestions as well as trouble tickets. Dashboards and reporting tools make information easy to view for both operational and analytical purposes. Add-on modules such as fleet management or custodial management are available that greatly enhance the footprint of the application for Facilities Management uses. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The stores module could have more advanced functionality. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

TMA has become the source for logging Facilities maintenance needs and recording outcomes. Including:

Monitoring and recording the full lifecycle of a work request from initial request to scheduling and performing work to billing for labor and materials.

Preventative Maintenance.

Stores operations.

Custodial inspections.

Tracking physical keys.

Vehicle rentals and repairs.

Monitoring and billing for utility usage.

Capital Planning & project management.

This enables us to be able to perform reporting and analysis that combines data from across multiple functional groups. Review collected by and hosted on G2.com.

EV

Elizabeth V.

Sr. Data Architect

Mid-Market (51-1000 emp.)

7/13/2022

"Great Facilities Management with WebTMA"

5/5

What do you like best about WebTMA?

What I like most about WebTMA is the ease of having all of our information in one place. Also the ability to manage how other team members view their data. Other applications that I have used do not have the same user experience or the same type of support we get with TMA. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Since the WebTMA 7 upgrade, I have yet to find anything I dislike about the system. Review collected by and hosted on G2.com.

LJ

laura j.

Team Lead, Applications and Implementations

Mid-Market (51-1000 emp.)

7/19/2022

"WebTMA - Great software, great support"

5/5

What do you like best about WebTMA?

It is easy for anyone on campus to submit a work order request. The dashboards make it easy for supervisors and managers to know the status of work in their area.

All our technicians use mobile devices with ease for their interaction with the system. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Our process for tracking utility usage is not handled within WebTMA, so we have a homegrown app on the side.

We are eagerly waiting for the newest release of WebTMA! Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

6/29/2022

"Work management system"

5/5

What do you like best about WebTMA?

TMA manages everything. If you want it to do something just call the support line and 9 times out of 10 it is already set up to do it. If not they can customize the system to you. We are in the process of upgrading to TMA 7, can't wait! Looks so much better and more friendly for the user. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

That I don't know everything about the system. I learn short cuts by calling the support center. Some of the printed material in version 5, you have to think like a developer to interpret the material. Review collected by and hosted on G2.com.

Recommendations to others considering WebTMA:

When I was looking at all different facilities software I made sure that the one system I picked had everything I need to run my whole department. TMA checked off all of my needs. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

It creates all of my reports. Tracks all my technicians hours and tasks. I can fine tune queries to find he exact information I am looking for. Keeps track of different types of work orders. Review collected by and hosted on G2.com.

ED

Erik D.

IT Director

Mid-Market (51-1000 emp.)

6/23/2022

"Good CMMS with many optional modules fit your organization"

5/5

What do you like best about WebTMA?

Does a superb job with the core functionality of work orders. Very strong preventative maintenance piece. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The stores inventory piece lacks some inventory controls that I think it should have. Review collected by and hosted on G2.com.

Recommendations to others considering WebTMA:

Talk with organizations of similar size and structure who are current users. There is not prescribed way to set it the data, see how others do it. It will give you things you want or don't want to do. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

We use it to track and bill maintenance work for a campus of 130 buildings with over 6 million square feet. Additionally we track landscape work and bill back when needed. Currently implementing custodial module. Review collected by and hosted on G2.com.

LN

Leanna N.

Warehouse Assistant

Mid-Market (51-1000 emp.)

7/28/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very Customizable & Easy to Use"

5/5

What do you like best about WebTMA?

I have been using an old version for 11 years and the customer support has been excellent for us. We are in the process of updating to WebTMA Go, and we are excited. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

It has been hard for me to navigate without the proper initial training, but I think that will be resolved when we upgrade. Review collected by and hosted on G2.com.