WebTitan Web Filter Reviews & Product Details

It is easy to install, configure and use. You don't need an agent or software installed on your workstations, which is a huge plus for me. The majority of the setup is simply redirecting your clients to use the webtitan software for DNS lookup.

The portal is easy to use. Reporting is OK.

Webtitan was also much less expensive than other options we looked at. Review collected by and hosted on G2.com.

I have occasional problems with the filter not honoring the whitelists I have set up. Support has been able to help me resolve the issues for the most part.

I wish reporting was more flexible, with better filters and searching capabilities.

Sometimes it is not obvious which website was blocked when looking at a block screen in a web browser. You have to go into reporting and try to see if any other websites were blocked at the moment the user tried to access a blocked site that shouldn't be blocked. Sometimes a site has a dependent website, and the message the user sees does not show that. Review collected by and hosted on G2.com.

Filtering is simple to setup and is DNS based, this means you can setup and test from a single machine initially and roll out to other users on your network or indeed use the OTG client to test from anywhere.

Support is quick and helpful, the price is unbeatable Review collected by and hosted on G2.com.

No azure AD integrations yet and no azure webproxy image. That being said support and their devs pulled out the stops to get a working custom webtitan proxy up and running for us which works perfectly. Review collected by and hosted on G2.com.

Love working with support. No long wait times or sessions. Any problems are usually resolved in about 20 minutes. Documentation is step-by-step. Review collected by and hosted on G2.com.

Sites get blocked even when domain is whitelisted unless you turn off the category. Provisioning time takes around a half hour to apply after changed. Review collected by and hosted on G2.com.

Web Titan provides internet filtering for everyone that walks through our doors and connects to our WiFi or wired internet. It allows us to protect our students and guests from inappropriate websites and phishing schemes. Review collected by and hosted on G2.com.

The cost was reduced based on our size, but it was still a large unbudgeted amount. Review collected by and hosted on G2.com.

It works on shared desktops, and the support is amazing. Every time I've had an issue their support team has been able to quickly solve it. Review collected by and hosted on G2.com.

Its no so much a negative for me, but the product is more complicated then something like cisco umbrella, however with that complexity you gain a ton of customization. Review collected by and hosted on G2.com.

The product is very easy to implement. It's blocking what I have configured and also safe search is working. This is very important for schools. A new customer is added in minutes. The time for administration is short. We use the Cloud WebTitan, so we have nothing to do with the underlying system. Great Product. Review collected by and hosted on G2.com.

Nothing, the product is workling like it should Review collected by and hosted on G2.com.

The Webtitan is practical to move, what I like most is the speed in the synchronism of the users and the function of the Cloud Key. Review collected by and hosted on G2.com.

Sometimes it happened that the user didn’t get the right policy, get it from another user and we need to do a lot of troubleshooting to try and resolve it. Review collected by and hosted on G2.com.

Easy to set up, phone support was easy and cooperative, using webtitan has sped up out webuse, easy to maintain, Webtitan does all updates and maintenance. Review collected by and hosted on G2.com.

nothing all is working well

We could use it a bit cheaper Review collected by and hosted on G2.com.

It's functional. The interface is simple enough for admin staff. Review collected by and hosted on G2.com.

The partner onboarding experience was atrocious. We were abandoned immediately after signing. It's obvious that WebTitan does not value their MSP partners. Review collected by and hosted on G2.com.

The interface is much cleaner that OpenDNS/Umbrella. It's local agent continues to work with a split VPN tunnel, unlike Cisco's Umbrella. It's interfacing with Active Directory is much simpler than Umbrella and the installation using Datto is spot on. Review collected by and hosted on G2.com.

Some reports don't have some details that I'd like. Review collected by and hosted on G2.com.

Compare to other similar provider Titan was easy to setup, configure and manage. Reporting was outstanding. Cannot get any better. Review collected by and hosted on G2.com.

Slow response from the customer support. Review collected by and hosted on G2.com.

I have a feeling of comfort knowing that users are not able to get to compromised websites, and NSFW websites as well. It blocks everything! Sometimes a little too much if that is such a thing, haha. Review collected by and hosted on G2.com.

The notifications could be better. Instead of just sending an email of a blocked website, they could send an email that allows me to add the site directly from the email to either the whitelist or blacklist. (That would be amazing!) Review collected by and hosted on G2.com.

The ease of administration is huge. The categories are accurate, being able to filer policies via username or ip address. It's very easy to allow or block sites very quickly through the gui. Very little issues with the application. Review collected by and hosted on G2.com.

The only thing we disliked was the inability to add ip addresses in lieu of usernames and that has now been addressed with one of the most recent releases. Otherwise it's been rock solid with minimal administration headache or end-user headaches. Review collected by and hosted on G2.com.

I really like this system because it provides one of the best layers of protection for the servers and computers of my business, bringing almost zero spam emails in my mail tray. This system is very simple to configure however, I could do it under the tutelage of the technical support team, in order to make an optimal configuration.

I also congratulate the team of designers of this system for its friendly and versatile interface with a range of options and filters in each function, which allow me to be able to perform a better management on the web, I can also perform more detailed searches in order to obtain Excellent information. This system has a simple and very useful reporting.

If we start talking about the price, I can say it is crazy, compared to other systems that do much less than WebTitan and are extremely expensive. I really like the attention provided by your customer service team, they are very attentive, they are always on the lookout to correct any problem that may arise with the system. Review collected by and hosted on G2.com.

Honestly, at the beginning I felt overwhelmed by the amount of functions, it has, in which I did not know what to do or where to start, but after having communicated with the technical support team, that feeling stopped and I began to understand much more this great tool. Review collected by and hosted on G2.com.

Extremely quick and easy to setup users/locations. A substantial list of filter categories to choose from makes it simple to begin filtering web traffic straight away, but the granularity of being able to have a different profile for each location with white/blacklists makes it even better for the end users. The simple web interface makes finding the the information about what has been filtered from each location very easy and reporting is straight forward. Review collected by and hosted on G2.com.

So for I have not found anything to cry about when it comes to WebTitan, although I have not used, nor do I have a need for the some of the more advanced features, such as AD integration, It has done all that I have asked of it very well indeed. As a result of my experience with WebTitan, I am also considering their SpamTitan product. Review collected by and hosted on G2.com.

We had three requirements for a web gateway/proxy server:

1. It must be able to integrate with Active Directory to avoid users entering another set of credentials.

2. It must be possible to place users in specific groups of defined levels of access.

3. Reporting must be simple and clear to be able to provide feedback to management.

WebTitan did all three of these with little hassle. Review collected by and hosted on G2.com.

Some of the configuration items could be described better in the documentation, like the authentication methods. Suggestions and when to use what option would go a long way. Review collected by and hosted on G2.com.

The granular control it allows you to have over what people can and cannot access is unlike any other product I have used or evaluated. Being able to tie into Active Directory groups is great. And their support is extremely helpful when needed. Review collected by and hosted on G2.com.

Usually installation of a new instance cannot be done without some intervention from support. There is generally some issue that pops up that support has to resolve. Unable to set the day/time of day that definition updates download to the machine. We've had a few instances where the whole DB gets corrupted and the VM has to be re-built and restored. Review collected by and hosted on G2.com.

It's very easy to use and configure from the web interface. WebTitan is a fraction of the cost of other products like Cisco Cloud, and yet provides much the same protection. I can manage users network wide. Filter Website by category and custom lists. WT is blocking most if not all of our spam and malware Review collected by and hosted on G2.com.

The on the go software addition (which allows filter customization on a per user basis) could have better mac support but thats on the way I'm told. Review collected by and hosted on G2.com.

It just works. Can be setup to be simple or indepth for each user. Takes a major load off of your e-mail server by limiting the amount of incoming spam it has to deal with. If you run an in-house e-mail server on a limited connection or have other performance issues, this will help out a lot. Review collected by and hosted on G2.com.

The admin setup can be a bit confusing at times. But it does add flexibility to their system, so a bit hard to knock it on that. End user training also is a consideration. Anti-Virus is good but could be a bit better too. Review collected by and hosted on G2.com.

El que WebTitan sea en la nube y no deba gastar dinero en costosos hardware físicos, y por supuesto los filtros de DNS que son de mucha importancia en cualquier web. Review collected by and hosted on G2.com.

En un principio me costo un poco configurar de manera correcta los DNS y otros ajustes, pero con suerte recibí ayuda y todo va bien desde allí Review collected by and hosted on G2.com.

The product works very well. I have tested other DNS filtering services and found WebTitan to be the best I have tried in terms of filtering out adult search results and images. Review collected by and hosted on G2.com.

Nothing, I have been very happy with the WebTitan product and service. Review collected by and hosted on G2.com.

When it works, it works. I like the AD integration, allowing the use of profiles to create pseudo ACL's to the web based on filtering preferences. On the Go agent is an extremely awesome feature. Employees would just take work assets home and bypass the web filter, but the OTG Agent stops this as it takes over DNS wherever the device goes and applies the filtering rules. ]

The cloud aspect is nice being able to log into the system from anywhere to provide assistance is tantamount to SLA's Review collected by and hosted on G2.com.

1. Inability to filter by IP address as well as AD

2. more intuitive tools, like the test feature, it would be nice to be able to select the profile you'd like to test against instead of having to use the ip address of the user (but you can't filter by IP so this seems broken to me)

3.WMI/RPC needs to be running for this system to function properly - this does open security concerns in a production environment some people may be unaware of.

4. whitelisting websites is tedious and labor intensive, if you have multiple profiles and need to whitelist a site, say company wide (which involves multiple profiles), it needs to be added to each one individually. It would be nice if you could select all the profiles to apply a URL to when whitelisting.

5. Mass imports for whitelists overwrites the entire profile instead of the delta - - EXTREMELY ANNOYING

6. Only a single login for the cloud portal - not conducive to a strong CSF when they're multiple techs who need access to the platform Review collected by and hosted on G2.com.

The best part of WebTitan for us is the interface. Where the Umbrella interface had been "modernized" to make it more "visually appealing" it also made it very annoying to use for quick info. The WebTitan interface lets me login, check all the blocked traffic for the day, and log back out faster than I could even get the view filters set in Umbrella. Review collected by and hosted on G2.com.

There's not much to dislike because it fits the way we want to work with the info. The one thing that could be improved is a view filter that allows me to see every IP that attempted to visit a specific domain without having to run a report to get that info. Review collected by and hosted on G2.com.

The web filtering uses DNS as opposed to hardware, so there isn't any bandwidth overhead. On top of not having to employ expensive physical hardware, that's a huge plus. Review collected by and hosted on G2.com.

The whitelist keys do not always function properly. We didn't have a lot of success in creating keys on the endpoint to allow certain websites. This is bypassed by whitelisting the site for the policy. We reached out to the support team and they were able to resolve the issue with some troubleshooting, but the solution isn't something most end users could handle, meaning we'd have to get an IT staff person to permit it (as opposed to a manager) so there is some management overhead there. Review collected by and hosted on G2.com.