WebTitan Web Filter Reviews & Product Details

WebTitan Web Filter Overview

What is WebTitan Web Filter?

WebTitan Web Filter is a powerful DNS based web filtering and security solution providing protection from web based cyber threats including Malware, Ransomware and malicious sites. WebTitan Web Filter allows advanced web and dns filtering control to businesses around the world and can be deployed locally and interacted with through an advanced API set. WebTitan Web Filter monitors, controls and protects businesses and users from online threats. We provides real time automated malicious threat detection & blocking. We block over 300,000 Malware and Ransomware websites every single day and have 3 million malicious sites under control at any one time. Our threat intelligence engine is one of the largest in the world and updated every minute. WebTitan Web Filter can be set up and managed in minutes. We provide advanced threat protection at source driven by both AI and machine learning. Block Phishing Sites: Prevent access to phishing sites, C2 callbacks and command & control attacks Easy & Quick Installation: See immediate results after a very quick and easy set-up. Cloud-based: Protect your business on-the-go with our cloud-based system. No hardware to install or software to manage Virus & Malware Detection: Block viruses, malware and ransomware from affecting your business. Free Tech Support: We offer excellent free technical support from a live support engineer 24/7. With over 25 years web security experience TitanHQ are trusted by over 8,500 businesses across 135 countries. WebTitan Technical Feature List Two primary use cases: 1. A DNS security layer. Blocks Malware, Phishing, Viruses, Ransomware & Malicious Sites at source. 2. Brand protection. Advanced content control. Functions: 1. URL filtering. Filters website URLs into 53 predefined categories in 200 languages. An additional 8 customizable categories are also available. 2. Security Layer. Best-in-class malicious URL detection. SSL supported. HTTP and HTTPS covered. 3. Flexible Policies. Create Policies for an entire organization, from AD groups down to the user level. 4. API Driven. Integrate and control Webtitan using its extensive APIs, roll your own UI, auto provision your customers from your existing systems. Integrate billing and monitoring systems. 5. Reporting: Realtime reporting dashboard to the per DNS request level or high level reports with customizable filters. Schedule customizable reports in multiple formats to be delivered via email. Drill down options with 55 predefined reports to choose from. 6. Deployment options. Gateway/shared cloud/Private Cloud. WebTitan Cloud, a private cloud deployed for you on AWS with failover or hosted by you in your own data centre. We deploy servers globally tailored for you and your operations. The IP for DNS forwarding provided to you are yours and yours only. Your data in your geographic locations. 7. Group Policies. If you use Windows Active Directory, you have already got groups defined, pull them into WebTitan and apply policies to individual groups. 8. Safe Search: One click enforcement of Google and bing SafeSearch and YouTube restricted mode (this can be customised) 9. Whitelist and Blacklist functionality. Per policy white and black list functionality. 10. AD Integration. Allows for user identification, user/group policy application. 11. On the Go roaming agent. WebTitan is perfect for BYOD environments where employees use multiple devices on and off site. Covering windows and MacOS. We also don’t charge extra for our agents. 12. IPv6 coverage. We have full IPv6 support thus are future proofed. 13. Location types Static IP, dynamic IP, Dynamic DNS, Roaming or Virtual Locations (EDNS) all supported. 14. Bypass keys. Each Cloud Key can be created for single or multiple users and are controlled by time or date. This key can over ride the blocked pages; each key activity is also individually reported on. 15. Customisable block pages – Each customer can have their own specific block page to show their messaging and branding. 16. White Labelling: Our GUI can be 100% White Labelled to your branding Features: 1. Market-leading accuracy, coverage and malicious website detection collated through real time advanced analytics and detection from 550 million end users and 5 trillion web queries per month covering 99.9% of the active web. Proprietary Al-based and machine learning categorization engines process millions of URLs daily. 2. Scalable. Solutions can handle any volume of usage with no latency. 3. Real time auto threat and category updating. 4. Support. Renowned for our top-class support team both pre and post sales. This full support comes at no extra cost! 5. Multitenant. Support multiple clients from one centralised platform. Each location has its own log in and policy manager. Each account administrator can control the content accessed for multiple locations 6. User identification: Identify individual users and report on their activity. Integrates with active directory or LDAP to allow you to create per user or per group reporting for your organisation. 7. Full path detection: One of the critical features that Web Titan provides is an ability for deep analysis due to full path detection. Page and path-level reporting provides analytical credibility to what is being marked as malicious. URLs in the Web Titan databases are detailed down to the path level. 8. Zero Latency: Beauty of DNS Filtering is there is no impact on internet speeds to your users. 9. 3 step setup: i) add location identifier ii) Set policy iii) Forward DNS to WebTitan Cloud

WebTitan Web Filter Details
Languages Supported
German, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Spanish, Chinese (Simplified)
Product Description

WebTitan Web Filter is a cloud based web filtering solution allowing you monitor, control and protect your users and business when online. Requiring no on premise software or end user client software, set up is extraordinarily simple and quick. WebTitan Web Filter allows you create policies to protect your organization from malware, phishing, and viruses, block access to unsuitable material such as pornography, hate speech or mature sites, and control access to non work related material in a way that suits you.

How do you position yourself against your competitors?

We have leading edge AI driven threat intelligence. Fantastic pre and post support. Private cloud options and an advanced API for integration.
Importantly fair, monthly pricing with no hidden costs.


Seller Details
Seller
TitanHQ
Company Website
Year Founded
1999
HQ Location
Galway, Ireland
Twitter
@TitanHQ
1,960 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
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WebTitan Web Filter Screenshots

WebTitan Web Filter Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is easy to install, configure and use. You don't need an agent or software installed on your workstations, which is a huge plus for me. The majority of the setup is simply redirecting your clients to use the webtitan software for DNS lookup.

The portal is easy to use. Reporting is OK.

Webtitan was also much less expensive than other options we looked at. Review collected by and hosted on G2.com.

What do you dislike?

I have occasional problems with the filter not honoring the whitelists I have set up. Support has been able to help me resolve the issues for the most part.

I wish reporting was more flexible, with better filters and searching capabilities.

Sometimes it is not obvious which website was blocked when looking at a block screen in a web browser. You have to go into reporting and try to see if any other websites were blocked at the moment the user tried to access a blocked site that shouldn't be blocked. Sometimes a site has a dependent website, and the message the user sees does not show that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a DNS filter, so be prepared to route your DNS lookup through Webtitan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Web titan is pretty effective in blocking access to websites based on category. We also block websites with no category assigned. This can help with links in phishing emails. It also helps us control access to sites we don't allow by corporate policy such as social media, cloud file storage, and web-based email. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Filtering is simple to setup and is DNS based, this means you can setup and test from a single machine initially and roll out to other users on your network or indeed use the OTG client to test from anywhere.

Support is quick and helpful, the price is unbeatable Review collected by and hosted on G2.com.

What do you dislike?

No azure AD integrations yet and no azure webproxy image. That being said support and their devs pulled out the stops to get a working custom webtitan proxy up and running for us which works perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

take a trial test out the otg client and test out the policies. You will be impressed by the speed at which you can deploy it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Webtitan allowed us to have a total overview of all users both on our LAN and across all the remote standalone users. This enabled us for the first time to roll out the same policies to everyone and get a single report back Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Love working with support. No long wait times or sessions. Any problems are usually resolved in about 20 minutes. Documentation is step-by-step. Review collected by and hosted on G2.com.

What do you dislike?

Sites get blocked even when domain is whitelisted unless you turn off the category. Provisioning time takes around a half hour to apply after changed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a school, so web filtering is required by the state. This solution is cost-effective and saves hours of labor and whitelist requests. Easy to investigate when administration needs to check history of students and can give statistics to the school board. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Web Titan provides internet filtering for everyone that walks through our doors and connects to our WiFi or wired internet. It allows us to protect our students and guests from inappropriate websites and phishing schemes. Review collected by and hosted on G2.com.

What do you dislike?

The cost was reduced based on our size, but it was still a large unbudgeted amount. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

WebTitan Web Filter is a complete filtering solution for churches, schools, and other organizations. It is relatively easy to administer and the reporting is excellent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Anyone who connected to our WiFi or wired internet could go anywhere or be blasted with any kind of inappropriate content. It allows us to protect our students and guests from harmful websites and ads. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It works on shared desktops, and the support is amazing. Every time I've had an issue their support team has been able to quickly solve it. Review collected by and hosted on G2.com.

What do you dislike?

Its no so much a negative for me, but the product is more complicated then something like cisco umbrella, however with that complexity you gain a ton of customization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been looking for a content filtering solution that would allow group based filtering in a hosted desktop environment. The only other option we were able to find that worked was a sophos firewall, but that introduced other issues and made the environment more complicated. Review collected by and hosted on G2.com.

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IE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The product is very easy to implement. It's blocking what I have configured and also safe search is working. This is very important for schools. A new customer is added in minutes. The time for administration is short. We use the Cloud WebTitan, so we have nothing to do with the underlying system. Great Product. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, the product is workling like it should Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cloud Webfilter for Customers, but also for traveling Students and Teachers. Redundancy and perfect filtering in the cloud Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Webtitan is practical to move, what I like most is the speed in the synchronism of the users and the function of the Cloud Key. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it happened that the user didn’t get the right policy, get it from another user and we need to do a lot of troubleshooting to try and resolve it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only problem we are trying to solve is when the user takes another user's policy when he accesses it. But it happens to few. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to set up, phone support was easy and cooperative, using webtitan has sped up out webuse, easy to maintain, Webtitan does all updates and maintenance. Review collected by and hosted on G2.com.

What do you dislike?

nothing all is working well

We could use it a bit cheaper Review collected by and hosted on G2.com.

Recommendations to others considering the product:

THis is a great platform for Conent filtering and firewall for educational institutions. It is easy to set up, easy to use, and easy to monitor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a hybrid set up and traffice flow has been much better. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

It's functional. The interface is simple enough for admin staff. Review collected by and hosted on G2.com.

What do you dislike?

The partner onboarding experience was atrocious. We were abandoned immediately after signing. It's obvious that WebTitan does not value their MSP partners. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't count on support if you sign up as a partner. You're on your own to find success with their product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DNS filtering is an important security layer. We chose WebTitan over superior products due to its ease of administration. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is much cleaner that OpenDNS/Umbrella. It's local agent continues to work with a split VPN tunnel, unlike Cisco's Umbrella. It's interfacing with Active Directory is much simpler than Umbrella and the installation using Datto is spot on. Review collected by and hosted on G2.com.

What do you dislike?

Some reports don't have some details that I'd like. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You'll find the support at TitanHQ very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Blocking of nefarious sites Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Compare to other similar provider Titan was easy to setup, configure and manage. Reporting was outstanding. Cannot get any better. Review collected by and hosted on G2.com.

What do you dislike?

Slow response from the customer support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes, 100% Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy/Simple and hassle free. Minimizing the hardware and hardware maintenance cost. Review collected by and hosted on G2.com.

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IT Admin
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I have a feeling of comfort knowing that users are not able to get to compromised websites, and NSFW websites as well. It blocks everything! Sometimes a little too much if that is such a thing, haha. Review collected by and hosted on G2.com.

What do you dislike?

The notifications could be better. Instead of just sending an email of a blocked website, they could send an email that allows me to add the site directly from the email to either the whitelist or blacklist. (That would be amazing!) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a VM, install their OS on your box to help with even more filtering! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No breach into our system at all since the installation of WebTitan Web Filter (Hybrid) I also know that users cannot access things they shouldn't be accessing as well. Review collected by and hosted on G2.com.

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I.T. Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of administration is huge. The categories are accurate, being able to filer policies via username or ip address. It's very easy to allow or block sites very quickly through the gui. Very little issues with the application. Review collected by and hosted on G2.com.

What do you dislike?

The only thing we disliked was the inability to add ip addresses in lieu of usernames and that has now been addressed with one of the most recent releases. Otherwise it's been rock solid with minimal administration headache or end-user headaches. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Web Titan has been the best web filter we've used, and prior to implementing we reviewed many other options. Never regretted our choice over the years we've utilized it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to filter, control and log our users web traffic. This is required due to company policies. Review collected by and hosted on G2.com.

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Project Control Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like this system because it provides one of the best layers of protection for the servers and computers of my business, bringing almost zero spam emails in my mail tray. This system is very simple to configure however, I could do it under the tutelage of the technical support team, in order to make an optimal configuration.

I also congratulate the team of designers of this system for its friendly and versatile interface with a range of options and filters in each function, which allow me to be able to perform a better management on the web, I can also perform more detailed searches in order to obtain Excellent information. This system has a simple and very useful reporting.

If we start talking about the price, I can say it is crazy, compared to other systems that do much less than WebTitan and are extremely expensive. I really like the attention provided by your customer service team, they are very attentive, they are always on the lookout to correct any problem that may arise with the system. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, at the beginning I felt overwhelmed by the amount of functions, it has, in which I did not know what to do or where to start, but after having communicated with the technical support team, that feeling stopped and I began to understand much more this great tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recommend this system a lot and I think it is necessary to say that this system is vital for all businesses. If you want to know more about it you can have your trial version for a limited time and so you can evaluate it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to this system allows me to manage access to the web of my work team, based on the scale or pyramid of hierarchy, this because the base members of my team do not lose focus on the performance of their tasks and my managers, as they need more information on the web, I grant them a broader access to the execution of their tasks. Review collected by and hosted on G2.com.

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Extremely quick and easy to setup users/locations. A substantial list of filter categories to choose from makes it simple to begin filtering web traffic straight away, but the granularity of being able to have a different profile for each location with white/blacklists makes it even better for the end users. The simple web interface makes finding the the information about what has been filtered from each location very easy and reporting is straight forward. Review collected by and hosted on G2.com.

What do you dislike?

So for I have not found anything to cry about when it comes to WebTitan, although I have not used, nor do I have a need for the some of the more advanced features, such as AD integration, It has done all that I have asked of it very well indeed. As a result of my experience with WebTitan, I am also considering their SpamTitan product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have any concerns or questions, give them a call. I did and wasn't disappointed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

web security, end user productivity Review collected by and hosted on G2.com.

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Engineering Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We had three requirements for a web gateway/proxy server:

1. It must be able to integrate with Active Directory to avoid users entering another set of credentials.

2. It must be possible to place users in specific groups of defined levels of access.

3. Reporting must be simple and clear to be able to provide feedback to management.

WebTitan did all three of these with little hassle. Review collected by and hosted on G2.com.

What do you dislike?

Some of the configuration items could be described better in the documentation, like the authentication methods. Suggestions and when to use what option would go a long way. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Download the trial and install it. We had it up and running in under 2 hours from when we started the download. It is the best way to see if it will meet your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Users can spend allot of time on websites that results in WAN connections to be misused. With WebTitan we have much better control over this. Review collected by and hosted on G2.com.

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CIO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The granular control it allows you to have over what people can and cannot access is unlike any other product I have used or evaluated. Being able to tie into Active Directory groups is great. And their support is extremely helpful when needed. Review collected by and hosted on G2.com.

What do you dislike?

Usually installation of a new instance cannot be done without some intervention from support. There is generally some issue that pops up that support has to resolve. Unable to set the day/time of day that definition updates download to the machine. We've had a few instances where the whole DB gets corrupted and the VM has to be re-built and restored. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Total web access control and logging for my users. We have a very wide range of web access needs where some users have ALL internet access blocked other than a whitelist. And some have all web access allowed other than a blacklist. And some just get wide open web access. I can accomplish that for everyone and still get all traffic logged and reports generated for visibility. Review collected by and hosted on G2.com.

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Director of Technical Arts
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's very easy to use and configure from the web interface. WebTitan is a fraction of the cost of other products like Cisco Cloud, and yet provides much the same protection. I can manage users network wide. Filter Website by category and custom lists. WT is blocking most if not all of our spam and malware Review collected by and hosted on G2.com.

What do you dislike?

The on the go software addition (which allows filter customization on a per user basis) could have better mac support but thats on the way I'm told. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a product to filter your entire network both on and off site and you don't have the budget to waist on products 10 times the price, WebTitan is for you.; Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have our mail server blacklist and we're dealing with a rash of botnet style attacks. WebTitan solves the issue within minutes of enabled it network wide. Review collected by and hosted on G2.com.

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Response from Dryden Geary of WebTitan Web Filter

Hi Dave,

Thanks a million for your excellent review of WebTitan.

Delighted to hear that we could alleviate the botnet attacks. Great to hear that.

Also the on the go agent deployed much better mac support in April. If you drop me a mail I can get further detail to you.

Thanks again,

Dryden

Dryden Geary,

Marketing Director,

TitanHQ

Director of IT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It just works. Can be setup to be simple or indepth for each user. Takes a major load off of your e-mail server by limiting the amount of incoming spam it has to deal with. If you run an in-house e-mail server on a limited connection or have other performance issues, this will help out a lot. Review collected by and hosted on G2.com.

What do you dislike?

The admin setup can be a bit confusing at times. But it does add flexibility to their system, so a bit hard to knock it on that. End user training also is a consideration. Anti-Virus is good but could be a bit better too. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be ready for some consideration on your setup for this product. You can setup users individually or just use a blanket coverage of how spam is handled. Setting up users can be a chore, and training is a must. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have an in house e-mail server and it was just getting too much for it to handle all the spam, let alone the proper e-mail we were getting. We set this up and the difference was amazing. Reduced the load to 1/3 of was it was before, allowing us to extend the life of our hardware and also not have to consider more expensive internet connectivity. Review collected by and hosted on G2.com.

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Consultor interno
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

El que WebTitan sea en la nube y no deba gastar dinero en costosos hardware físicos, y por supuesto los filtros de DNS que son de mucha importancia en cualquier web. Review collected by and hosted on G2.com.

What do you dislike?

En un principio me costo un poco configurar de manera correcta los DNS y otros ajustes, pero con suerte recibí ayuda y todo va bien desde allí Review collected by and hosted on G2.com.

Recommendations to others considering the product:

WebTitan offers a quality service at a price, which in my opinion, is very good value for money, also once you understand how it works it will become very easy to configure it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitivamente el filtrado web con DNS, eso es algo sumamente importante para la seguridad de nuestro sistema y WebTitan ha podido ser de mucha ayuda con eso. Review collected by and hosted on G2.com.

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Owner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The product works very well. I have tested other DNS filtering services and found WebTitan to be the best I have tried in terms of filtering out adult search results and images. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, I have been very happy with the WebTitan product and service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Before selecting WebTitan, I review the capabilities of around 6 DNS based web filtering services. I initially tested other vendor systems and found them to be lacking in terms of not filtering all types of internet searches. When testing WebTitan, I have never experienced a problem where filtering does not work for both web searching and image provision. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a leisure company whose customers are of all ages. We use the WebTitan filtering solution to remove adult content from our free to use WiFi service. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

When it works, it works. I like the AD integration, allowing the use of profiles to create pseudo ACL's to the web based on filtering preferences. On the Go agent is an extremely awesome feature. Employees would just take work assets home and bypass the web filter, but the OTG Agent stops this as it takes over DNS wherever the device goes and applies the filtering rules. ]

The cloud aspect is nice being able to log into the system from anywhere to provide assistance is tantamount to SLA's Review collected by and hosted on G2.com.

What do you dislike?

1. Inability to filter by IP address as well as AD

2. more intuitive tools, like the test feature, it would be nice to be able to select the profile you'd like to test against instead of having to use the ip address of the user (but you can't filter by IP so this seems broken to me)

3.WMI/RPC needs to be running for this system to function properly - this does open security concerns in a production environment some people may be unaware of.

4. whitelisting websites is tedious and labor intensive, if you have multiple profiles and need to whitelist a site, say company wide (which involves multiple profiles), it needs to be added to each one individually. It would be nice if you could select all the profiles to apply a URL to when whitelisting.

5. Mass imports for whitelists overwrites the entire profile instead of the delta - - EXTREMELY ANNOYING

6. Only a single login for the cloud portal - not conducive to a strong CSF when they're multiple techs who need access to the platform Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Research the product. WMI/RPC is required for this implementation to function completely, not really discussed in the sales pitch Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SECURITY, this is the main problem. Most Cybersecurity incidents happen from the inside, meaning someone goes somewhere they shouldn't and downloads something nefarious. Review collected by and hosted on G2.com.

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Response from Dryden Geary of WebTitan Web Filter

Thank you for taking the time to give such a detailed and educated review. Some great feedback in here.

Indeed the AD integration and our On The Go agent are very popular features - reflecting real business needs from our user groups.

I'd like to address some of the "dislike" areas:

1. Inability to filter by IP address as well as AD

It is possible to filter by AD. Under ‘Users’ you can create a user and map IP address(es) to that user/server.

2. more intuitive tools, like the test feature, it would be nice to be able to select the profile you'd like to test against instead of having to use the ip address of the user (but you can't filter by IP so this seems broken to me)

Great suggestion. A more advanced policy engine test tool is in the roadmap. For instance, this would allow you to specify any combination of source IP address, authenticated user, time of day, URL etc.

3.WMI/RPC needs to be running for this system to function properly - this does open security concerns in a production environment some people may be unaware of.

We would need more context to answer this properly. Can you drop me a mail so we can flesh this out? dgeary@TitanHQ.com

4. whitelisting websites is tedious and labor intensive, if you have multiple profiles and need to whitelist a site, say company wide (which involves multiple profiles), it needs to be added to each one individually. It would be nice if you could select all the profiles to apply a URL to when whitelisting.

We have a global WL/BL.

5. Mass imports for whitelists overwrites the entire profile instead of the delta - - EXTREMELY ANNOYING

Extremely good point. We think this may be a bug and are looking at it as I type.

6. Only a single login for the cloud portal - not conducive to a strong CSF when they're multiple techs who need access to the platform

We have role-based administration and multiple administrators in the roadmap for WTC.

These are great improvements and are product team were delighted to receive them. We've been working on WebTitan for over 4 years and are always trying to drive improvements and make the platform better.

Thanks again for a great review piece.

Dryden

Dryden Geary,

Marketing Director,

TitanHQ

Director of IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best part of WebTitan for us is the interface. Where the Umbrella interface had been "modernized" to make it more "visually appealing" it also made it very annoying to use for quick info. The WebTitan interface lets me login, check all the blocked traffic for the day, and log back out faster than I could even get the view filters set in Umbrella. Review collected by and hosted on G2.com.

What do you dislike?

There's not much to dislike because it fits the way we want to work with the info. The one thing that could be improved is a view filter that allows me to see every IP that attempted to visit a specific domain without having to run a report to get that info. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to log in quickly, check the blocklist, and get out without wasting a lot of time, this is great. You can start a trial to see if it works for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Umbrella interface had become so time-consuming to work with that we just stopped bothering unless there was an emergency. With WebTitan, the interface is so quick to navigate and scroll through the info I need that I have started logging in several times a day to check on things quickly. This has drastically improved our response time to potential issues with clients. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The web filtering uses DNS as opposed to hardware, so there isn't any bandwidth overhead. On top of not having to employ expensive physical hardware, that's a huge plus. Review collected by and hosted on G2.com.

What do you dislike?

The whitelist keys do not always function properly. We didn't have a lot of success in creating keys on the endpoint to allow certain websites. This is bypassed by whitelisting the site for the policy. We reached out to the support team and they were able to resolve the issue with some troubleshooting, but the solution isn't something most end users could handle, meaning we'd have to get an IT staff person to permit it (as opposed to a manager) so there is some management overhead there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a basic DNS based web filter this is a good option. Support was a little slow but the price wasn't as high as other available options. For a small business, this is a good solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Web filtering for our corporate office that is more strict than other areas of the business. Review collected by and hosted on G2.com.

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