--- title: WebRezPro Reviews meta_title: 'WebRezPro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how WebRezPro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 35 scale: '5' date_modified: '2026-08-07' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # WebRezPro Reviews **Vendor:** World Web Technologies **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 35 ## About WebRezPro WebRezPro is a cloud-based property management system (PMS) designed to help independent lodging providers efficiently manage their operations. The platform serves a range of accommodations, including boutique hotels, motels, inns, and vacation rentals, by consolidating essential management tasks into a single interface. By integrating reservations, guest self-service, housekeeping, and accounting, the system helps enhance operational workflows, improves guest interactions, and promotes direct bookings. Tailored to the needs of independent operators, WebRezPro addresses the unique challenges of smaller properties that may lack large teams or resources. Its user-friendly design and smart automation alleviates repetitive administrative tasks, allowing operators to focus on delivering exceptional guest experiences. Whether it’s simplifying reservations, managing occupancy, or maintaining guest relationships, the system makes professional-grade hotel management accessible without unnecessary complexity. The system includes a centralized reservation system that maintains real-time inventory and availability across all channels. WebRezPro also includes integrated payment processing, allowing hotels to manage guest charges and payments directly within the PMS rather than relying on separate payment tools. This helps reduce manual reconciliation and keeps reservation and transaction data aligned across the operation. WebRezPro also provides built-in reporting and analytics that offer insights into occupancy trends and financial performance, while enterprise-level security safeguards protect guest information. To support day-to-day operations, WebRezPro offers North America–based technical support via phone and email, available seven days a week to help operators quickly resolve issues. ## WebRezPro Reviews ### 1. Partnership built over 7 years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about WebRezPro?** One of the best features of WebRez Pro is the ease for which to communicate with their team. They are always available, responsive and helpful. They have always been willing to look at our programming suggestions to make the system work better for our needs. The software itself has been great to use as we have grown and met almost all our needs. The system is quite user friendly for front line staff and relatively simple on the administration side. **What do you dislike about WebRezPro?** Webrez Pro needs to work on a better gift certificate system. Their GC's are rudimentary. The wait list does not alert in an intuitive manner. Suggestion of an automatic hold and notification to the front desk and guest for waitlist openings. The hold settings could be adjusted for a specific number of hours dependent on time out of reservation date. The new reservations ARR/DEP/STAY menu is pretty but not as easily viewed when looking at a property with a large number of rooms. Small changes are being made all the time to improve this though. **What problems is WebRezPro solving and how is that benefiting you?** We have recently requested a link that can be added to our website for guests to be able to log in and look at all past, present and future reservations. Currently one needs to go to the book now option which is not very intuitive. As well, with 13 properties all under different ID #'s our guests can not see their bookings from other properties with one login. This is a needed fix for both guests and front line staff. ### 2. Sometimes tough to navigate, different working that other PMS I have used in the past **Rating:** 3.5/5.0 stars **Reviewed by:** Marshall T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about WebRezPro?** Ease of access. User friendly, for the most part. CC integration is helpful. **What do you dislike about WebRezPro?** No training system, so all training happens in the live system which can be problematic. I find when trying to adjust group allocations on sold out dates that the system will not allow changes due to seel out categories even though the rooms are held on the block space already. Typcially, this happens when trying to reduce a room type allocation but WRP will not let me change it because it is showing a lesser amount of rooms available, even though this space is being moved back to the hotel inventory. House accounts usage is not easy to use, its cumbersome at best. **What problems is WebRezPro solving and how is that benefiting you?** Allows us to do business ### 3. Very easy to learn on, easy to get help **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about WebRezPro?** Customer service is always very helpful, and it's very easy to reach someone. Usually you need to go through several channels and the agent on the phone is reading from a script. However, WebRezPro always has a real person helping who seems to know what they're doing. **What do you dislike about WebRezPro?** I do find it breaks down quite a bit. Additionally, there could be more customization with the confirmation emails and guest booking interface. **What problems is WebRezPro solving and how is that benefiting you?** We like the booking calendar, it allows us to offer different dates if the desired stay is not available. Many other booking softwares don't have this feature. ### 4. Flexible, reliable with excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Dan B. | IT and Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about WebRezPro?** Excellent cloud-based solution. Comprehensive PMS including reservations management, online booking engine, housekeeping, front desk operations, and reporting. We take advantage of its ability to integrate with Salesforce. Customer support is fast and on-point always. I appreciate they have a team always working on the product and regular updates and improvements are released. **What do you dislike about WebRezPro?** The UX interface is a bit dated and can be difficult to navigate. Would like to have more options in regards to how the front-end experience looks and feels from the customer standpoint. The cost has gone up recently and this is of course a negative aspect. The learning curve for WRP is a bit steep as well. **What problems is WebRezPro solving and how is that benefiting you?** WRP helps us to streamline our hotel operations. It allows for online booking, which is great for our needs! It has helpful and relevant reporting and analytics, and it gives us the data we need in our CRM by integrating with Salesforce. **Official Response from Sarah Duguay:** > Thank you so much for taking the time to review WebRezPro. We really appreciate your feedback. I'd like to let you know that we have a brand new version (v11) that will be released early next year! This includes an upgraded UX interface and a new booking engine with many awesome features. We hope you love it! ### 5. User friendly for entry level to hospitality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about WebRezPro?** What I like best is that the user interface made it easier to grasp as a first time learner. Customer support was quick to help even for the littlest issue. **What do you dislike about WebRezPro?** I think the layout of the folio can be a little confusing, especially when moving things from folio to folio. I wish it were easier to make waitlist reservations- just a general button instead having to search for the date to add to waitlist. **What problems is WebRezPro solving and how is that benefiting you?** WebRezPro is helping bridge the gap between guests and Agents. Being able to adjust what we are able to share, see and have the guest engage with makes their experience and ours better. SWebRez also works well with other systems. While it isn't seamless it is able to work with many. **Official Response from Sarah Duguay:** > Thanks for sharing your thoughts on WebRezPro. It's great to hear that the intuitive user interface and responsive customer support made a positive impact on your learning experience. We understand your concerns about the folio layout and the process for adding waitlist reservations. These insights are invaluable as we strive to improve. WebRezPro's ability to enhance communication between guests and agents, along with its compatibility with other systems, is crucial to us. Your feedback helps us focus on making the experience even better for everyone involved. ### 6. Great online booking engine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about WebRezPro?** Ability to interact with existing and future clientele **What do you dislike about WebRezPro?** I find the customer interface a little difficult to navigate. I've interacted with other platforms that have been more user friendly. WRP doesn't make it easy to set up different minimum length of stays for individual units and it's hard to find help from customer service that is consistent in dealing with this issue. **What problems is WebRezPro solving and how is that benefiting you?** Provides our customers with a way to book accommodation online ### 7. Great & Simple Reservation System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about WebRezPro?** WebRezPro has all of the features we really need and it is fairly simple to use! (There are some features that we want that they do not have, but for the most part they have everything we need which is great!) We have been using it webrez since 2019 and have enjpyed our experience. Their support is usually pretty quick to help when we need it (they answer calls and emails) which we really appreciate! We have asked WebRez to make changes to their system or add new integrations and more times than not, they have actually done it which makes us feel heard and valued as customers. **What do you dislike about WebRezPro?** While simplicity can be nice at times, sometimes we do wish the system had more customizeablle features for the online booking engine or the built in pricing management options. Updating your hotel's pricing regularly in the webrez system can be a lengthy task due to limited features but I think they are looking into ways to improve that which would be great. Lastly, sometimes you speak with support agents that are not very knowledgable which can be frustrating. Some of them are great but there are a few that likely need more training. Overall though, it is a great system to use especially for small to medium size properties/companies. **What problems is WebRezPro solving and how is that benefiting you?** They provide an all in one property management syetem which gives us the ability to manage 60+ units in one system. It gives us the ability to automate a ton of tasks giving our employees more time to serve guests and work on other tasks. ### 8. Very easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about WebRezPro?** The fact that it's very versatile and you can add it to multiple different other platforms you can use as a POs room sell room charges and more and it's very easy to learn **What do you dislike about WebRezPro?** I actually don't mind it at all its not bad at all **What problems is WebRezPro solving and how is that benefiting you?** Making it easy to check people in connecting with booking.com and Expedia all you have to do is refresh and you can see if new people have joined you if someone else has made edits from remote and more ### 9. Well laid out, customizable if you need it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about WebRezPro?** Dashboard and calendars are clear and easy to understand. Tutorials and help feature is available if needed. **What do you dislike about WebRezPro?** We only use a small fraction of the available tools. That's not necessarily a WebRez problem, but sometimes it feels like being in the cockpit of an airplane while we've only learned how to drive a basic car. **What problems is WebRezPro solving and how is that benefiting you?** Reservations from multiple channels are imported in real time so we don't end up being overbooked. Charges are displayed clearly and WebRez coordinates perfectly with our payment processing system. ### 10. WebRez Pro is not always user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about WebRezPro?** Getting help from various WebRez experts. **What do you dislike about WebRezPro?** Getting help from various WebRez experts, that differs from a previous expert. **What problems is WebRezPro solving and how is that benefiting you?** Tracking guest information ### 11. Excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** David H. | Pet Care Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about WebRezPro?** Ease of use once you learn it, there is copious amounts of information you need to become acclimated to depending upon yoour needs **What do you dislike about WebRezPro?** There's a lot to learn but with repetition it is like anything else you become accustomed too. **What problems is WebRezPro solving and how is that benefiting you?** Booking and taking payments online rather than customers calling in. ### 12. Does what I need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2019 **What do you like best about WebRezPro?** The system is easy to use and can manage all simple booking task with options, training videos and customer service for any questions not found in the system **What do you dislike about WebRezPro?** The system is a little over simplified in some areas and not fully thought out in others **What problems is WebRezPro solving and how is that benefiting you?** Overall a good booking platform - [View WebRezPro pricing details and edition comparison](https://www.g2.com/products/webrezpro/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A43%3A07+-0500&secure%5Bsession_id%5D=2bd33972-1e70-49cd-80f2-e6904e3dc13c&secure%5Btoken%5D=d3d1a604676f94086279a53ebf1d51c70c20f44d4bd73175118d69ab44d152fb&format=llm_user) ## WebRezPro Integrations - [Aireus](https://www.g2.com/products/aireus/reviews) - 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Employee Management - Channel Management - Task Management - Billing Rate Management - Template Management - Price/Margin Management - Booking Management - Contact Management - Multi-Channel Management - Availability Management - User Management - Calendar Management - Invoice Management - Inventory Management - Front Desk Management - Housekeeping Management - Maintenance Management - Website Management - Guest Experience Management - Email Management - Communications Management - Reviews Management - Tax Management - Document Management - Work Order Management - Spa/Activity Management - Financial Management - Rate Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging - Multi-Channel Marketing - SMS Messaging **Staff Management** - Housekeeping - Shift Scheduling - Maintenance Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration - Website Integration - Channel Analytics **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Multi-Language - Marketing Automation **Additional Functionality** - Billing & Invoicing - Reporting & Statistics - Multi-Location - Event Calendar - Mobile Access - Customizable Reports - Customizable Fields - Accounting - Online Booking - Customizable Branding - Room Booking - Email Templates - Electronic Payments - Data Import/Export - Search/Filter - Real-Time Data - Dynamic Pricing - Multi-Channel Sync - AI Copilot - API - Alerts/Notifications - Kill Switch - Drag & Drop - Customizable Templates - Credit Card Processing - Activity Dashboard - Generative AI - Payment Processing - Multi-Currency - Point of Sale (POS) - Customer Database - CRM - Customer History - Availability Indicator - Ratings/Reviews - Data Synchronization - Built-in Accounting - Guest Check-in/Check-out - Single Property ## Top WebRezPro Alternatives - 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