--- title: WebPT Reviews meta_title: 'WebPT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how WebPT works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 162 scale: '5' date_modified: '2026-07-13' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # WebPT Reviews **Vendor:** WebPT **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.4/5.0 **Total Reviews:** 162 ## About WebPT WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com. ## WebPT Pros & Cons **What users like:** - Users value the **expertly tailored documentation** provided by WebPT, crafted specifically for physical therapists' needs. (1 reviews) - Users value the **effective documentation support** that WebPT offers, tailored specifically for physical therapists' needs. (1 reviews) - Users appreciate the **efficiency** of WebPT, as it effectively meets the documentation needs of physical therapists. (1 reviews) - Users value WebPT's **expertly designed documentation** , tailored specifically to meet the needs of physical therapists. (1 reviews) - Users find that WebPT excels in **patient care** , effectively addressing the unique documentation needs of physical therapists. (1 reviews) **What users dislike:** - Users find WebPT to be **expensive** with additional costs for features and challenges in integrating other services. (1 reviews) - Users find **integration issues** with personal training and massage services, along with high costs for additional features. (1 reviews) - Users find WebPT **not user-friendly** for integrating personal training and massage therapy services, leading to a complex experience. (1 reviews) ## WebPT Reviews ### 1. 3 years on WebPT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2018 **What do you like best about WebPT?** Our office has been using WebPT for 3 years now. I really like how easy WebPT is to use for documentation. I also appreciate the efforts WebPT puts in to educate staff and keep their service compliant with changing healthcare guidelines. WebPT had a great team to help implement the software and coordinate with our billing service. Another team helped our staff learn to use the program. Top notch work from both of these teams! Any questions regarding the few issues that have come up in the past 3 years have been resolved quickly. I have also had several new hires that came on board with our company due to how well they liked WebPT from previous experiences. **What do you dislike about WebPT?** I have found some discrepancies in the numbers that the new analytics program gives me compared to reports that are available in the main WebPT platform. This is likely an operator error on my part. The other thing I would like to see is an improved exercise flowsheet that is easy to see progression of each exercise over time, and ability to mark which exercises are part of the current HEP. **Recommendations to others considering WebPT:** Go for it! Great company to work with and continues to make great upgrades to the program. **What problems is WebPT solving and how is that benefiting you?** Our small PT practice has seen improvements in our productivity with WebPT overall. We also have noted much better compliance with medicare guidelines then the previous EMR that we used. ### 2. clutter **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about WebPT?** prompts for red flags and cautions, categories of interventions **What do you dislike about WebPT?** too many windows and busy screens, and difficult finding suitable ICD10 diagnoses **Recommendations to others considering WebPT:** I believe they plan to somehow merge with WebPT so just get WebPT **What problems is WebPT solving and how is that benefiting you?** treatment documentation ### 3. BMS Practice Solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2018 **What do you like best about WebPT?** - I really like the attention to detail this program gives. It has many tabs for specific information including all subjective data (subjective; medication; allergies; red flags; precautions/contraindication; problems). - I also really like how the assessment and goal are simply laid out w/ goals being reported on in percentages. - BMS allows people to create individualized examination templates - for example ....you can make a "cervical spine" template and link all relevant subjective, objective, assessment and goal data that you would use for the typical C/S patient and never have to type all that info up again - just add in any info related to individual differences **What do you dislike about WebPT?** I dislike the Objective tab which, while it has almost every measurement and special test in the book, is hard to a) keep track of because there is a ton information and b) makes it difficult to search for objective info in the next patient visit or reevaluation. The way I have overcome this is by making a template for each patient in the "free type" box which will autopopulate any data you would like to have on our exam. Another dislike I have is that you cannot copy/past subjective, objective and assessment data even if this all stays the same from one visit to another - while I see the ethical reasons behind it, it would sure save time on the people who just haven't had any significant status changes. **Recommendations to others considering WebPT:** Definitely set up templates to make life easier and more simple. Also "champions" who are experts in in all/most BMS functions - they are really helpful when questions/concerns come up. **What problems is WebPT solving and how is that benefiting you?** The ability to make exam templates really reduces time when writing evals. Also, this program makes faxing to referring providers seamless as you can do it right when a note is completed. ### 4. This system requires training before using with the public. Once you're familiar, though, it is nice **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor R. | Hostess, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about WebPT?** The attention to detail and ability to track many things. **What do you dislike about WebPT?** It is not user friendly and takes a long time to understand. **Recommendations to others considering WebPT:** Take time to train employees on the product. **What problems is WebPT solving and how is that benefiting you?** Patient Scheduling and bill-paying are on the same program, which is very helpful. ### 5. Web PT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2018 **What do you like best about WebPT?** Very user friendly for documentation purpose! Quick and error free! **What do you dislike about WebPT?** Limited tools! May be if added more medical terms and more tools! **What problems is WebPT solving and how is that benefiting you?** Documentation ### 6. Disappointments with Web PT **Rating:** 2.5/5.0 stars **Reviewed by:** Danita K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2018 **What do you like best about WebPT?** I know how to use Web PT since I have been using it for quite a few years. **What do you dislike about WebPT?** Technical problems occur and nothing but excuses are given as to why they occur and nothing is taken care of and/or resolved. **Recommendations to others considering WebPT:** Check into another software. **What problems is WebPT solving and how is that benefiting you?** My electronic medical records and billing for my PT office. **Official Response from Aaron Treguboff:** > Hi Danita, I apologize for any problems you've had as a WebPT Member. It's our goal to ensure that all Members have a great experience and can realize the value the WebPT brings to your practice each and every day. Our 80,000+ rehab professional using WebPT have seen over a 99.9% lifetime in availability and quick resolution to issues that arise. We appreciate you taking the time to review; please do not hesitate to reach out with any additional feedback to us. Our support team and your assigned success manager are available to assist whenever a question pops up as well. Thank you for being part of the WebPT community. ### 7. Easy software to operate and learn **Rating:** 4.5/5.0 stars **Reviewed by:** April S. | Speech Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about WebPT?** I like the ease and functionality of the software the best. The schedule is great and easy to manipulate. **What do you dislike about WebPT?** Dislike that the boxes on the assessment tab are so small. I like to write a lot of information under each goal in case another therapist needs to see one of my kiddos that day. **Recommendations to others considering WebPT:** Very easy to use! **What problems is WebPT solving and how is that benefiting you?** Easy scheduling and to know where everyone is located that day. ### 8. Best software for start up but lacks research based personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda J. | Health And Wellness Consultant, Onsite Physical Therapist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about WebPT?** It is very easy to use thus very easy to train others how to use. I picked it up in about 2 hours for the most part. I have learned 6-8 other documentation softwares before this one **What do you dislike about WebPT?** I really like several aspects of other software which simply are not available in WebPT. I would like to have all the CPR as a cluster objective measure. I would like to have the ability for macros I would like the ability to create objective measures that are not currently in the software and have the reason behind the test autopopulate such as 6 min walk test Pt score, goal score. score below ___increases fall risk. **Recommendations to others considering WebPT:** Call and take it for a test drive. The biggest part of what may sway you is how the medical billing works with WebPT. **What problems is WebPT solving and how is that benefiting you?** Overall I do think that WebPT is one of the better platforms out there until you get into 10+ clinicians. Then it is actually more expensive when you look at the reports that you can run in other softwares such as Clinicient. I have used Rain Tree in the past and kind of liked that one but at the time it had too many free text boxes for my liking. I felt like i had to fill them all out. I probably liked TherapySource the best out of all commercially available softwares I have used just for ease. ### 9. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Daya D. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about WebPT?** This software really saves the therapist a lot of time! It allows for creating and managing patient schedules, cancellations, as well as reimbursements and effective documentation. **What do you dislike about WebPT?** The main drawback is that customizing exercise sheets for patients takes some time. Also the price is a little bit on the expensive side. **Recommendations to others considering WebPT:** I would recommend this software for anyone in the physical therapy field. It really makes a lot of things easier and although it is a bit pricey it is well worth the cost because it cuts down on paperwork and improves efficiency and productivity all around! Plus less paperwork means more time spend improving the patient's quality of care! **What problems is WebPT solving and how is that benefiting you?** The best part is that it is through a cloud service so everything can be updated in real time! Also it allows for creating outcome reports to track diagnosis and tests utilized. ### 10. WePT was very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabby L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about WebPT?** I liked the dashboard for the clinic and the dashboard for the patients. All info was right in front of you. I also liked that IT Support helped right away. **What do you dislike about WebPT?** The in-ability for reminder calls. I know when I last used the service, there was a trial going for the reminder calls. **Recommendations to others considering WebPT:** Very user friendly and everything is a click away. **What problems is WebPT solving and how is that benefiting you?** N/A ### 11. As good as it gets! **Rating:** 5.0/5.0 stars **Reviewed by:** Sue C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** It keeps track of so many different things to help with MC requirements, etc.. Keeps me doing what I love best, treating patients. **What do you dislike about WebPT?** Difficult to learn and adapt to after doing paper charts. **Recommendations to others considering WebPT:** It is great especially now that Therabill will seamlessly interact with it for a smoother billing process. **What problems is WebPT solving and how is that benefiting you?** MC reporting requirements. Better documentation. ### 12. Billing Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Jen H. | Billing Specialist, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about WebPT?** How easy it is to work through WebPT compared to other programs. **What do you dislike about WebPT?** You are unable to use the back arrow to navigate between different sections of the program. **What problems is WebPT solving and how is that benefiting you?** It is easy for the provider to enter and fix something for me, and I can easily retrieve that information when needed. ### 13. WebPT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2018 **What do you like best about WebPT?** User friendliness. Easy to include billing while typing daily notes. **What do you dislike about WebPT?** None - have not found any profound dislikes while using WebPT. I feel that it is more user friendly than most EMR systems. **What problems is WebPT solving and how is that benefiting you?** Easy to look at previous notes when working with patients who have been primarily treated by other PTs in the clinic. ### 14. WebPT **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy D. | Patient Account Representative, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2017 **What do you like best about WebPT?** Its connectivity of registration and patient demographic information is very convenient and integrates well with therapist notes and documentation. **What do you dislike about WebPT?** External documents needed to be physically scanned into the server and couldn't be directly uploaded. Admittedly this may have been shortcomings from my clinic, it have have been possible to directly upload digital documents, but based on how our clinic was handling WebPT, this was my perception and how my workflow was handled. Also, whenever the internet signal was lost, our work was never saved if it was in process, and couldn't be restored if it wasn't saved. Messaging system needs improvement. **Recommendations to others considering WebPT:** Hold times for customer service or for tech support were always at least an hour long, and often twice as long. **What problems is WebPT solving and how is that benefiting you?** Connectivity, occasionally there were server-side connectivity issues. ### 15. Web PT is great **Rating:** 4.5/5.0 stars **Reviewed by:** Alysha D. | Self Employed, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about WebPT?** It is so straightforward and simple to use as an EMR system. All the different places they give you to put in extra important information for in house use is the best! The reports are helpful. We especially use the missed notes and lost patient logs to keep track of things from the practice management side of our business **What do you dislike about WebPT?** The scheduler has 15 minute increment grey marks that are very faint and I wish there was a way to make them darker. Also sometimes their updates are inconvenient. **Recommendations to others considering WebPT:** Make sure to look in all the tabs and make yourself familiar with every aspect because it really is helpful and has lots of places to put information in **What problems is WebPT solving and how is that benefiting you?** We use WebPT has our EMR system in a physical therapy clinic and it is wonderful to have a way for everyone in the clinic to be on the same page information wise on every patient. **Official Response from Bradley LaFave:** > Thank you for the feedback, Alysha! We are glad you like the reports, and we also have an enhanced reporting platform, Analytics, rolling out to all of our Members soon, that will provide you with rich, real-time business intelligence to help you make better business decisions. Thank you for being part of the WebPT Community! ### 16. Easy to navigate EMR! **Rating:** 5.0/5.0 stars **Reviewed by:** Karlo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about WebPT?** Can be integrated with most billing softwares. **What do you dislike about WebPT?** So far so good. Never had a problem even our clients are happy using it! **Recommendations to others considering WebPT:** Easy navigation, faster notes! **What problems is WebPT solving and how is that benefiting you?** Medical Billing integration. ### 17. Very convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about WebPT?** WebPT makes it easy to schedule our patients & therapists **What do you dislike about WebPT?** There really isn't anything that I dislike about WebPT **What problems is WebPT solving and how is that benefiting you?** The benefit is being able to keep track of authorizations ### 18. Physical Therapy Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Kellie S. | Physical Therapist, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2018 **What do you like best about WebPT?** Ease of use, home exercise program development **What do you dislike about WebPT?** It would be helpful to have an app for phones or tablets **Recommendations to others considering WebPT:** Explore the website before beginning work to play around with the settings and get familiar with the options. Great for new therapists learning how to document. **What problems is WebPT solving and how is that benefiting you?** Documentation, scheduling, medical records ### 19. WebPT makes life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2017 **What do you like best about WebPT?** WebPT integrates all the elements that we have to address in PT documentation. They address Medicare requirements such as FLR and the now completed PQRS, assist us in making sure we are only using codes that are billable (ICD-9 & ICD-10 are supported as needed) and even help with new CPT codes when implemented. They flow seamlessly with our billing vendor and make electronic billing much easier. They keep our documents so we can access from any computer, and don't have to continually add storage to our computers. They are a leading producer of educational webinars for the PT industry as well. **What do you dislike about WebPT?** They are working to keep up with the growth of their business so response times to support requests are a tad slower - but still usually less than 24 hours. I wish there was the functionality of a pop up alert when certain pages open so we can alert other users to critical info. **Recommendations to others considering WebPT:** GET IT!!! **What problems is WebPT solving and how is that benefiting you?** I feel that WebPT has us covered! They help us ensure that we are doing things the best way possible. ### 20. WebPT works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about WebPT?** The software is super user friendly and easy to learn! **What do you dislike about WebPT?** You can’t save a partially complete account to return to later and you can’t unlink an insurance plan from an account if it's been added in error. **Recommendations to others considering WebPT:** Can't really think of anything. **What problems is WebPT solving and how is that benefiting you?** Great for scheduling multiple practitioners and multiple locations. ### 21. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2017 **What do you like best about WebPT?** WebPT truly makes documentation and scheduling effective and efficient and it’s completely user friendly! **What do you dislike about WebPT?** Occasionally, when disconnected from the internet, the system will have duplicated the patients’ goals within the notes. **Recommendations to others considering WebPT:** I highly recommend it! **What problems is WebPT solving and how is that benefiting you?** Time efficiency and effectiveness, which allows more time for the therapists to provide quality care to the patients and less time worrying about documentation. ### 22. Scheduling with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Donna D. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about WebPT?** I like that it is very easy to use and helps you to navigate the legend to see what all WebPT offers. **What do you dislike about WebPT?** Don't like the fact that office staff cannot deactivate/close a case so that the therapists will not use the wrong case for a patient. **What problems is WebPT solving and how is that benefiting you?** We use the missed notes reports to see which notes are still outstanding and need to be closed so that we can bill. Quicker revenue turn around time. ### 23. Outstanding Company and Software **Rating:** 5.0/5.0 stars **Reviewed by:** Annette K. | Billing Manager, Recreational Facilities and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** Scheduling for multiple providers, paperless, electronic medical records, quickly upload documentation for patient chart; ex. insurance cards, medication list, referral, etc. Missed notes report, lost patient report, productivity report. Customer support is excellent. **What do you dislike about WebPT?** The Billing program is not on the same platform- however this will be available in the near future. **Recommendations to others considering WebPT:** Highly recommend!!! From the Start customer support has and will be available and willing to help through the entire process and beyond. Very happy with this product and the company. **What problems is WebPT solving and how is that benefiting you?** No longer have missed notes from therapist. Medicare cap report calculates used/ remaining amount of therapy cap. Keeps track of presciption and alerts prior to expiration date. ### 24. Review of WebPT **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha M. | Physical Therapist Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2017 **What do you like best about WebPT?** I liked out organized it was and how it provided explanation for proper submission of treatment information. **What do you dislike about WebPT?** Many times I found it hard to go back and forth from each portion of a note. It either didn’t save my previous data or it would freeze. **Recommendations to others considering WebPT:** Have a throughout understanding of the product before implementing into your work strategy. **What problems is WebPT solving and how is that benefiting you?** Proper organizations of patient and treatment information. Quick and final documentation. ### 25. Web PT **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about WebPT?** I like that all of the appointments can be scheduled on a large grid so all staff can see and that it is very easy to document what is necessary for insurance without spending a ton of time on documentation. **What do you dislike about WebPT?** There are many glitches. One being that you cannot put in a counter for secondary insurance, WEBPT does not always load and there are difficulties accessing the site at times. **Recommendations to others considering WebPT:** allowing counters for secondary insurance, improvement on ease of access for documentation and how to send documentation to other providers and practitioners. **What problems is WebPT solving and how is that benefiting you?** It is much easier to complete documentation and track scheduled appointments and insurance visits. ### 26. Best EMR available **Rating:** 4.5/5.0 stars **Reviewed by:** Chad R. | Clinic Director/Physical Therapist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about WebPT?** I like the reminder call and text feature and the ease of scheduling **What do you dislike about WebPT?** The call text feature is not offered in different languages **Recommendations to others considering WebPT:** It takes a little time to get the flow down but once you have the programs super easy to navigate. Plus there’s numerous how to videos available **What problems is WebPT solving and how is that benefiting you?** We use it to schedule, chart, track payments, and bill ### 27. great to be all digital **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about WebPT?** ability to keep all notes digitally and access all records, even across disciplines in our clinic. **What do you dislike about WebPT?** poor universal accessibility- tab key doesn't always progress to the next field. Date of last eval/progress note is not on the front page of patient record. Fields are too small, especially assessment field. Spell check doesn't work in all fields. Not specific to OT and Speech Email does not allow for search or saving in folders Need to be able to run a report to see how many billing units are used for each client, so as not to exceed PARS. **Recommendations to others considering WebPT:** This is useful for OT and Speech, but it is designed for PT **What problems is WebPT solving and how is that benefiting you?** All records are kept digitally. ### 28. From a Biller's Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Patient Account Specialist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about WebPT?** I like the fact that I can go to a certain date of service and see all of the appointments at once. This allows me to go through all documentation for a particular day one patient at a time without having to do a bunch of typing. Just have to hover the mouse over the patient and click the hyper link. **What do you dislike about WebPT?** I dislike the fact that there is no "pop-up" for important alerts. It would be very beneficial if there was a customize-able section to do this **Recommendations to others considering WebPT:** I would recommend WebPT to other providers. Not only does it meet our needs as a practice, but it also has available learning webinars and blogs that are up to date on current changes in the healthcare industry that directly effect outpatient rehabilitation. **What problems is WebPT solving and how is that benefiting you?** Currently, I am not experiencing any business problems. ### 29. Our First EMR **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about WebPT?** The ease of learning. This is our first EMR experience and it wasnt a difficult transition at all. **What do you dislike about WebPT?** The lack of reports available The lack of a mobile platform - our therapists are on the go all day and check schedules from their phones or tablets, the website just doesn't function well on a mobile device **What problems is WebPT solving and how is that benefiting you?** Medicare reporting ### 30. WebPT makes documentation and scheduling efficient and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about WebPT?** It is intuitive, easy to use, efficient, and visually appealing. All information is easy to access within the pt chart. Also it is easy to navigate to between clinics and the front desk can easily fax information to MDs utilizing the program. **What do you dislike about WebPT?** HEP is cumbersome as is the flowsheet feature. Easier to scan paper into the system in the records categories. Otherwise it is an excellent. **What problems is WebPT solving and how is that benefiting you?** Increased patient compliance with reminders sent out to patients. ### 31. Webpt is mostly awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about WebPT?** ease of use, updates in laws/regulations **What do you dislike about WebPT?** forms don't load fast and sometimes special tests are slow **What problems is WebPT solving and how is that benefiting you?** software use with daily notes ### 32. Intuitive & Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen H. | Physical Therapist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2017 **What do you like best about WebPT?** I like that WebPT prevents me from making mistakes (like forgetting Gcodes or billing errors) and that it's customizable. I mostly use the "additional comments" boxes to document, which makes it quick and easy to document the information I feel is most apt. I use SFMA as my evaluation, which gathers information differently than your typical PT exam, and can place all of this in the additional comments box and only that information carries through to the eval sent to the MD. Also, your customer support is FABULOUS. **What do you dislike about WebPT?** I wish there was an easier way to view previous notes. I'd like to be able to see all my previous notes as tabs, and be able to click on one and quickly view what I've done previously for reference (like tabs in Xcel or something). **Recommendations to others considering WebPT:** I recently switched jobs to a clinic that doesn't use WebPT, but they are planning to implement it soon. **What problems is WebPT solving and how is that benefiting you?** My documentation time is so much faster - I can document during sessions quickly and easily without sacrificing patient care. ### 33. Just What a PT Clinic Needs! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about WebPT?** I like the look and color scheme chosen for the software, hey its important! The schedule is easy to read and easy to make changes to appointments; maybe too easy. I like that each individual has their own password to protect confidentiality for medical documents but syncs what we need for all stations. It allows to save patient information very easily, create new patients, and make new appointments. **What do you dislike about WebPT?** Referencing my above comment, moving appointments and changing them is way to easy, if you accidentally click them they can be deleted or moved and sometimes you don' t realize until its to late! It takes a lot of clicking back and forth to create a schedule/print. You have to go to one window to select which PTs are there that day, which order, which times you want first or last. I think it requires to many steps and would be helpful for it to be a little more streamlined. When loading and saving medical documents it sometimes crashes and you have to hope to remember what the patient said and their chief complaints. There is just a few glitches that could be easily fixed. **Recommendations to others considering WebPT:** Make sure you have a good internet connection! Our building had horrible service and it would cause the system to crash constantly. Its not worth the loss of information and the time to input everything in manually if you have to take notes! **What problems is WebPT solving and how is that benefiting you?** This allows PT's to document during their evaluations and have multiple computers for potential use. It is helpful that each individual gets their very own login to keep confidentiality. It is great to have the program on each computer and have it online instead of downloaded on the computers. It makes it easier for employees to complete work at home and keep their patients updated quickly. Having them sync helps the workflow and to keep the practice going without any delays. ### 34. Easy to use home exercise program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about WebPT?** I liked that you could customize each exercise program for different patients. **What do you dislike about WebPT?** Sometimes it was difficult to find certain exercises, but after using the program for a little bit, its gets easier. **Recommendations to others considering WebPT:** Once you have used the program a few times, it does get easier to navigate. This is a nice program because you can custom tailer HEP's for all your patients. You can also make adjustments to the program throughout their rehab progress. **What problems is WebPT solving and how is that benefiting you?** Customized HEP for every patient in the clinic ### 35. WebPT has been a game changer for our outpatient private practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Owner / President, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** WebPT is an amazing EMR platform. The company is innovative and a leading force in physical therapy. In addition to EMR, they are outstanding with educating their members (through frequent Blogs and Webinars) on every aspect of physical therapy regulations, changes, and best practices. WebPT is dedicated to giving back and is highly involved with the APTA and a major contributor to the APTA PAC that helps all of us. Most importantly, their customer service is terrific which is paramount when having any EMR issue. I would give WebPT this highest recommendation. **What do you dislike about WebPT?** The biggest issue with my WebPT experience was the recommendation to use Kareo billing. However, we are preparing to change to Therabill who WebPT acquired approximately 1 year ago. I'm not looking forward to the change of systems and extra expense to do so, but hopefully in the long run will pay off. We just started with the Outcomes portion of WebPT so I'm hoping this will be a valuable asset - I do feel that the pricing may be a little high for the outcome portion. **Recommendations to others considering WebPT:** WebPT is an amazing EMR platform. The company is innovative and a leading force in physical therapy. In addition to EMR, they are outstanding with educating their members (through frequent Blogs and Webinars) on every aspect of physical therapy regulations, changes, and best practices. WebPT is dedicated to giving back and is highly involved with the APTA and a major contributor to the APTA PAC that helps all of us. Most importantly, their customer service is terrific which is paramount when having any EMR issue. I would give WebPT this highest recommendation **What problems is WebPT solving and how is that benefiting you?** WebPT has made my entire practice more efficient and helped us increase productivity. This ultimately affects our bottom line and increases our profits. ### 36. Therapy Documentation made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi L. | President and CEO, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** I like so many things, but especially the format of the daily notes and evaluations. It is easy to navigate through the pages, only input necessary information, It cut my documentation time in half thus improved my overall productivity. As an administrator, I absolutely love the scheduling component and reporting section. Billing is quick and simple, missed reports are easy to generate, and productivity reports are easily generated. Anytime I have had a question, which is many, the customer support team has been very helpful! I can't imagine a life without WebPT. **What do you dislike about WebPT?** As a pediatric based clinic, some improvements and updates are needed for the most up to date evaluation tools. In scheduling, I would like to see a component where you can cancel clients for a time period collectively rather than having to go in and individually canceling each one (i.e. holidays). **Recommendations to others considering WebPT:** I researched multiple EHR companies before deciding to subscribe to WebPT for our pediatric company. We are therapy based and this is the BEST therapy (OT, PT, and Speech) EHR that I reviewed, and the most cost effective for our non-profit. **What problems is WebPT solving and how is that benefiting you?** WebPT has improved my overall productivity. I am able to quickly see any missed notes. It also enables therapist to more thoroughly supervise assistants with the documentation process. WebPT has also streamlined our billing procedures. ### 37. Easy and thorough **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about WebPT?** Ease of use for all necessary documentation. Effective layout for daily note communication. **What do you dislike about WebPT?** I would like it if better integrated with other web based applications we use for HEP and functional outcomes. **What problems is WebPT solving and how is that benefiting you?** Cohesive look of documentation company wide. Ease of access between locations. ### 38. Huge help! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. M. | Owner/ Clinician, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about WebPT?** I truly appreciate the level of customer service! **What do you dislike about WebPT?** Nothing so far, I honestly haven’t found anything that needs to be addressed. **Recommendations to others considering WebPT:** Use the services that WebPT provides, it is well worth it. **What problems is WebPT solving and how is that benefiting you?** I am using WebPT for all services currently and wouldn’t have it any other way. ### 39. Great Documention / Billing Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about WebPT?** Ease of documention, effectiveness of billing **What do you dislike about WebPT?** Schedule management is average can be frustrating to use **What problems is WebPT solving and how is that benefiting you?** We use BMS for documentation and billing purposes (outpatient PT clinic). ### 40. Physical rherapist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about WebPT?** Easy emr with a good ability to make emr quicker to perform **What do you dislike about WebPT?** Website isn’t the best, needs to be cleaned up. **What problems is WebPT solving and how is that benefiting you?** Weekly articles that allow further knowledge into PT ### 41. Love WebPT and would highly recommend it to my friends! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison L. | Physical Therapist and Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** Love that I can log on from anywhere to do my notes. I love having the convenience of being able to do my notes from the comfort of my own couch or coffee shop, especially since I don't want to spend any more time in the clinic than I have to! Also love WebPT's staff--they are always so friendly and accommodating! **What do you dislike about WebPT?** Sometimes completing notes can feel like a never-ending task, since WebPT can ultimately go on infinitely. Wish there were "best practice" guides for with PT notes, evaluations, and progress notes. **What problems is WebPT solving and how is that benefiting you?** It's super easy to schedule patients and to know my general workflow before I come in for the day. I love being prepared for my patients, and love the ease of access of checking another patient's notes if I'm seeing them for the first time and don't know them personally. ### 42. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2017 **What do you like best about WebPT?** I like that it is easy to use. The EMR system is very easy to use and has a great place to store chart notes. **What do you dislike about WebPT?** I dont like at certain times of the day we experience a little glitch in the system but overall I am happy. **Recommendations to others considering WebPT:** Make sure to look through all of your reports. They are helpful. **What problems is WebPT solving and how is that benefiting you?** Our missed notes reports are extremely helpful! ### 43. Very Pleased! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2017 **What do you like best about WebPT?** Appointments are color coded by insurance type, registering patients is a smooth process, and WebPT is a user friendly site. **What do you dislike about WebPT?** There are no alerts when you schedule over a prescription, authorization, or go beyond an authorization end date. **What problems is WebPT solving and how is that benefiting you?** Our PT's have been able to document more effectively and efficiently than with our previous program. Having access to this platform online allows everyone to have access where and when they need it. ### 44. great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2017 **What do you like best about WebPT?** WebPT is a great program in so many ways. It's very user friendly and the Customer Service is amazing! **What do you dislike about WebPT?** There are still some things that are being worked on and added every day....not that i dislike it, i'm just anxious to try the new things and have short patience for the development process. haha. I want the new features now! i know they'll be great when they come out though. **Recommendations to others considering WebPT:** It's a great program and easy to use for everyone. **What problems is WebPT solving and how is that benefiting you?** It helps our front office keep the back office on task with missed notes, progress notes, and incomplete documents way better than our old outdated program. **Official Response from Bradley LaFave:** > Thank you for the feedback and for being part of the WebPT Community. We love innovating and can't wait to keep showing that to you in our regular releases! ### 45. WebPT - web-based physical therapy EMR **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2017 **What do you like best about WebPT?** This cloud-based system allows therapists, directors and front-office staff to access medical records anywhere, anytime, from any web enabled device. **What do you dislike about WebPT?** There are no automated checks and balances in claims-based reporting. Someone has to manually be on top of every form and submission to avoid the noncompliance penalty. **What problems is WebPT solving and how is that benefiting you?** 1. Take advantage of the registry-based reporting feature 2. Eliminate the need to fill out a lengthy paper PQRS form with every applicable note ### 46. Solid tool for any PT clinic **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about WebPT?** Great customer service, easy to use with plenty of great features. **What do you dislike about WebPT?** Not very useful without an internet connection! Also the user interface feels a bit dated... would be nice to see it refreshed for 2018. **What problems is WebPT solving and how is that benefiting you?** Medical coding / organized patient records for a small PT practice. ### 47. Best EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Physical Therapist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about WebPT?** We use WebPT for our private practice. It is extremely user friendly, is great for billing, and makes it almost impossible to make a mistake on a note. The checks and balances wither the federal payers is outstanding. **What do you dislike about WebPT?** The one improvement that I would like to see is being able to go back and forth between screens easier with notes open. For example, if a patient script is in their edoc, and I am doing their initial evaluation and I want to look at the IC D10 code from the script, I have to save the IE, and go into edocs. Takes time. **Recommendations to others considering WebPT:** Get it NOW! **What problems is WebPT solving and how is that benefiting you?** Our billing and notes are more accurate, efficient, and timely. If another therapist is treating your patient, they can just read your notes. ### 48. Medicare-Compliant Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2017 **What do you like best about WebPT?** I like the easy-to-follow format, personalization options, and professional look. Everything is Medicare-compliant, which saves me time in fighting denials. **What do you dislike about WebPT?** I'd like to personalize it even more. I wish I could add or change fields for my specialty, Speech-Language Pathology. **What problems is WebPT solving and how is that benefiting you?** I rarely receive denials from insurance. When I do, I provide documentation from WebPT that results in a reversal due to the thoroughness and professionalism of the documentation. The scheduling system is easily navigated. Reminder phone calls, texts, or emails go out to every patient, resulting in a low no-show rate. ### 49. DNA for WebPT **Rating:** 4.0/5.0 stars **Reviewed by:** Kenneth N. | Managing Partner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about WebPT?** WebPT keeps me abreast of the current guidelines of the healthcare landscape and provides a great marketplace to search for clinic equipment. **What do you dislike about WebPT?** Documentation form is longer than I usually like to send to physicians. The formatting of the daily notes and plan of care leaves an empty space with the following lines on a second page which makes the POC 2 pages when it could easily fit on one page. **Recommendations to others considering WebPT:** Navigation is somewhat easy in the beginning. Once you make your templates then the learning curve is exponential and seamless. **What problems is WebPT solving and how is that benefiting you?** Worry free documentation and documentation timing is improving but still longer than I would like. Using an EMR online allows me to work from multiple locations, thereby giving me flexibility of my schedule. ### 50. It has helped save time so that patients can come first, not paperwork. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Office Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about WebPT?** I love how it has made it easier to schedule patients and get them checked in faster. **What do you dislike about WebPT?** The only I don't like is the required field on patient input. With our cash patients we really don't need certain demographics so we have to make up something just to be able to move forward. **What problems is WebPT solving and how is that benefiting you?** Having more than one person schedule has been very difficult up until we started using WebPT. Now there is no double booking issues. ## WebPT Discussions - [How does WebPT work with my billing software?](https://www.g2.com/discussions/2430-how-does-webpt-work-with-my-billing-software) - 1 comment, 1 upvote - [How does WebPT work with multiple clinics?](https://www.g2.com/discussions/multiple-clinics) - 1 comment, 1 upvote - [Are all upgrades really free?](https://www.g2.com/discussions/upgrades-f42ea503-5d87-45b0-b281-03e75078f8fd) - 1 comment, 1 upvote - [Does WebPT work for other rehab specialties?](https://www.g2.com/discussions/specialities) - 1 comment, 1 upvote - [Is WebPT HIPAA-compliant?](https://www.g2.com/discussions/hipaa) - 1 comment, 1 upvote - [View WebPT pricing details and edition comparison](https://www.g2.com/products/webpt/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+23%3A58%3A57+-0500&secure%5Bsession_id%5D=82e57baf-9c62-469c-8c07-4d443c1c1320&secure%5Btoken%5D=8077e5fa18f014ae276a798f53c2ca1f7ce5cbad0087f58e940f80492b9bb31a&format=llm_user) ## WebPT Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Clinical Workflow Management** - Multiple Medical Provider Access - Meaningful Use Reporting - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Agentic AI - Medical Billing** - Natural Language Interaction **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Agentic AI - EHR** - Autonomous Task Execution ## Top WebPT Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) - 4.2/5.0 (117 reviews) - [Prompt Health](https://www.g2.com/products/prompt-health/reviews) - 4.9/5.0 (80 reviews)