DJ

Duncan J.

Head Of Marketing

Mid-Market (51-1000 emp.)

2/3/2021

"If you're thinking about using WebinarNinja - DON'T!"

0/5

What do you like best about WebinarNinja?

One of the only webinar providers to offer Webinar Series - we were excited to use this for our webinar series. Unfortunately due to major technical issues we had to cancel the webinar series after just one successful webinar. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

Huge technical problems, poor customer support & they scheduled planned maintenance when our webinar was meant to go live and never told us, couldn't help us move the date/time (without just under 1,000 people needing to re-opt in) and even emailed all out attendees during maintenance saying the webinar was an hour away, on soon etc which sent all our customers to error links, a platform full of errors and us unable to launch the webinar. Terrible software. Review collected by and hosted on G2.com.

SA

Shilan A.

Small-Business (50 or fewer emp.)

11/30/2020

"Horrible experience"

0/5

What do you like best about WebinarNinja?

The software is easy and simple to learn and work with.

Also, the email system it has makes the process of the webinar easier. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

There are some crucial bugs in the software.

- As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished.

- Issues and bugs with uploading cover image.

- Issues with statistical analysis. Not all my webinars show the numbers.

- changing plan of the subscription might get blocked somehow, and you need help to resolve it. Review collected by and hosted on G2.com.

Recommendations to others considering WebinarNinja:

I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar.

I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity".

After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted. Review collected by and hosted on G2.com.

What problems is WebinarNinja solving and how is that benefiting you?

reaching to people easier. Review collected by and hosted on G2.com.

AP

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

6/12/2020

"Very good client service, very good with features."

5/5

What do you like best about WebinarNinja?

Costumer Service is very good. They are very careful in geting in contact with you quickly. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

Everything has been very good with WN and their upgrade to WN6 will be better. Review collected by and hosted on G2.com.

UP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

1/22/2021

"How to build a software platform and deliver 15% of what you advertise."

0/5

What do you like best about WebinarNinja?

The webinar setup and customization is easy. That's all. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

1. If a lead puts a space at the end of their email when registering, they get an error message/don't get registered. That's fairly fickle. Who knows how many leads are lost because of this little problem.

2. After they did an "update" the week of 01/18/2021....

- They gave NO WARNING that their platform would be unusable during this time.

- I spent hundreds on ads, when I went live no one could access the webinar.

- The email notifications could not be accessed or turned off

- No access to registration embed forms

- Customer service wouldn't respond for HOURS

- I asked for a refund of the last month ($99), and to cancel my subscription.

- The Customer Service Manager CJ left my requests on read, and refused to answer me.

DO NOT USE THIS PLATFORM! Review collected by and hosted on G2.com.

Recommendations to others considering WebinarNinja:

Please do not use this platform. There are so many bugs. Any complaints you have get dismissed or explained away. Nothing changes or is improved. Review collected by and hosted on G2.com.

What problems is WebinarNinja solving and how is that benefiting you?

I'm currently doing live webinars, and WebinarNinja is one of the few that seemed available, user friendly, and a decent monthly subscription fee Review collected by and hosted on G2.com.

ME

Mercedes E.

Entrepreneur

Small-Business (50 or fewer emp.)

11/5/2020

"WebinarNinja Review"

4/5

JH

Jyll H.

Intuition and Energy Expert

Small-Business (50 or fewer emp.)

5/23/2021

"Exceptional Product and Service"

5/5

What do you like best about WebinarNinja?

Training and Customer Service/Support on WebinarNinja are THE BEST. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

I haven't discovered any downsides or dislikes. Oh wait, niche selection could be improved to include intuition, energy healing, and other spiritual tools/modalities. Review collected by and hosted on G2.com.

BC

Benedict C.

Director

Small-Business (50 or fewer emp.)

7/28/2021

"Professional & Helpful"

4.5/5

What do you like best about WebinarNinja?

* Proactive

* Dedicated to support

* Easy interface Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

So far, so good. A very innovative and creative product from professionals. Review collected by and hosted on G2.com.

DR

David R.

Mid-Market (51-1000 emp.)

11/15/2020

"Worst Live Webinar Experience. Use this platform if you want to disappoint your customer"

0/5

What do you like best about WebinarNinja?

Price Lower Then Zoom webinar, ease to use for recorded or pre recorded webinar setting, possible complete customization on registration and thanks note. Very GOOD ADVERTISING from the founder to convince user to sign in and use the platform - or false advertising???

Quick respond from customer service and very good at saying apology but they can not give real solution to you. They will offer waiver as compensation since its at no extra cost to them but the damages were done for. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

Lack of stability at the host and viewer for LIVE webinar. Server problem causing host and viewers detected as multiple connections and causing unintended auto rejection. Possible complain and lost of viewer and disastrous LIVE webinar because as a Host you could not enter the studio nor broadcast the LIVE webinar.

Statistics were not helpful, you can not see how many of the attendees were actually attended the full webinar or when they leave.

I ask for refund but all they can say is ..."our refund policy does not allow me to refund you following our terms. Your subscription is paid in advance and you do have access to your plan until the end of the billing period." Review collected by and hosted on G2.com.

Recommendations to others considering WebinarNinja:

Please check if you do LIVE webinar might consider other option. The platform is ok if you do not intend to do live webinar. Review collected by and hosted on G2.com.

What problems is WebinarNinja solving and how is that benefiting you?

The platform actually did not solve any problem but bring problem to us in term of lost of reputation and lost of confidence from our customers. We tried multiple broadcast to make sure our live event did not have any problem but at the end on the last minute the problem is on their side with no solution what so ever. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/11/2021

"Avoid it!"

0/5

What do you like best about WebinarNinja?

Nothing, slow beta service, with lots of bugs. Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

We had to switch back to Zoom because the service simple does not work!

It is still a beta service, customers simply can not connect to the webinar because of server errors.

Many functions does not work on the web interface.

The service is very very slow.

We tried to reach customer service before the webinar start, but no answer.

Of course they did not pay back the monthly fee. Review collected by and hosted on G2.com.

UP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

5/21/2021

"Fantastic software and so easy to use"

4.5/5

What do you like best about WebinarNinja?

Simple to use

Loads of additional features Review collected by and hosted on G2.com.

What do you dislike about WebinarNinja?

Some of the in webinar controls are confusing Review collected by and hosted on G2.com.