--- title: WebinarNinja Reviews meta_title: 'WebinarNinja Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how WebinarNinja works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 49 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # WebinarNinja Reviews **Vendor:** WebinarNinja **Category:** [Webinar Platforms](https://www.g2.com/categories/webinar) **Average Rating:** 3.3/5.0 **Total Reviews:** 49 ## About WebinarNinja WebinarNinja is a delightfully easy webinar platform that helps teach online, improve marketing, and grow sales without breaking the bank. The tool helps generate leads, train and communicate effectively, boost audience engagement, and help presenters get paid for their expertise while they build credibility among their audience. It also helps create, manage, and deliver live and on-demand courses with CourseNinja, a built-in platform that has a smart performance-tracking feature. WebinarNinja is used by over 30,000 businesses, including leading brands like AppSumo, Podia, Barametrics, etc., and has helped deliver 3 million+ webinars that captured 10 million+ leads. Established in 2014 by Omar Zenhom (a former educator and university manager) and Nicole Baldinu, the platform was born out of a desire to provide a more streamlined and user-friendly webinar solution. WebinarNinja was acquired by ProProfs in 2023. This acquisition marked a significant milestone for the platform, allowing it to leverage ProProfs' extensive resources and broader market presence. As part of ProProfs, a leading provider of SaaS products, WebinarNinja delivers high-quality webinar experiences to its users. ## WebinarNinja Pros & Cons **What users like:** - Users value the **built-in email automation** of WebinarNinja for simplifying engagement and reducing manual tasks. (2 reviews) - Users rave about the **excellent customer support** provided by WebinarNinja, enhancing their overall webinar experience. (1 reviews) - Users love the **customizable registration pages** of WebinarNinja, enhancing their webinar's branding and user experience. (1 reviews) - Users love the **easy to use interface** of WebinarNinja, simplifying the hosting of engaging webinars. (1 reviews) - Users appreciate the **easy setup** of WebinarNinja, allowing quick and efficient webinar organization with built-in engagement tools. (1 reviews) - Interactivity (1 reviews) - Users appreciate the **easy audience engagement** through polls and other interactive features in WebinarNinja. (1 reviews) - Reliability (1 reviews) - Screen Sharing (1 reviews) - Tracking Features (1 reviews) **What users dislike:** - Users report **application instability** which impacts overall performance and undermines the value of WebinarNinja. (1 reviews) - Users experience a **lack of guidance** with WebinarNinja, leading to confusion and dissatisfaction in using the platform. (1 reviews) - Users criticize the **poor interface design** , citing issues with functionality and overall product stability. (1 reviews) ## WebinarNinja Reviews ### 1. An absolute steaming pile of doggy doo doo if webinar software **Rating:** 1.0/5.0 stars **Reviewed by:** Stewart B. | Business Coach & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about WebinarNinja?** The promise of WN was significant but the execution so consistently poor that ended with the product being so non financially viable as to have to be sold and restructured beyond recognition. **What do you dislike about WebinarNinja?** Lack of base functionality. Poor execution. Product instability. Poor value. **What problems is WebinarNinja solving and how is that benefiting you?** None that other tools didn’t do in a far superior manner. ### 2. Worst service, customer service and platform I've ever used. STAY AWAY!! **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew G. | Sony Artisan of Imagery, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2021 **What do you like best about WebinarNinja?** The interface would be nice... if it worked. **What do you dislike about WebinarNinja?** Everything. They decided to perform server maintenance 2 days before a webinar I had been planning for 2 months with 600+ registrants. Their servers failed, sent out 4000+ emails to my registrants and caused my email to be blocked and labeled as spam thanks to their incompentency. During the webinar I wasn't able to go live with video either, I had and only could rely on using YouTube videos. At the end of my presentation, I sent everyone a link to YouTube Live so we could continue the webinar there because nearly 400+ people couldn't log in to WebinarNinja's servers. Their analytics are also off in many cases. I have data showing that over 3000+ people tried to register for my webinar but due to their registration software only 20% were actually able to register. Many got errors saying their @gmail, @Me, @hotmail accounts wouldn't register. Their customer service is an absolute joke. Don't buy into their "In under 5 minutes you get a response" BS they put out on their site. It would take them 15-24 hours to even 'SEE' the message. All of their customer service reps have and use canned responses too. "Oh, we're sorry for the trouble. We're working hard to fix it. Have a good day." Meanwhile, none of their services are working, the whole site is crashing, you're getting hundreds of emails from angry customers whose inboxes are being filled with dozens of random emails from you... Their whole service is an absolute joke. STAY AWAY!!! **What problems is WebinarNinja solving and how is that benefiting you?** The only problem I'm solving is understanding what a horrible company they are and to stay away from them. ### 3. Seriously, do not touch this company with a 10 foot pole **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about WebinarNinja?** The software is simple and does a few basic webinar functions. That's it. Read on to hear why this company is a scam. **What do you dislike about WebinarNinja?** This company steals money from people. Stay away. Their business model is to prey on people with free trials and charge you thousands of dollars with a 'no refunds for any reason policy' due to a scammy auto-renewal. Their customer service is a joke and will patronize you, saying they can't because the policy says no, and try to sell you on using their software again despite saying it did not have basic features you need and that you were never going to use it, and not providing any confidence that they are good people worth working with. Their rep, Anna, would be fired at any normal company for suggesting that someone should pay thousands of dollars among their personal budget for the year for a service they have never used. Maybe this company will give her a raise for stealing money from someone, just as they've directed her to? **What problems is WebinarNinja solving and how is that benefiting you?** Should be more like what problems have I realized, like being virtually mugged by a corporation. Benefits: Realizing that you should read reviews before even considering a free trial, regardless of if you are interested in using the product. I would've seen the countless other reviews confirming that this company steals money from people. ### 4. If you're thinking about using WebinarNinja - DON'T! **Rating:** 0.0/5.0 stars **Reviewed by:** Duncan J. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about WebinarNinja?** One of the only webinar providers to offer Webinar Series - we were excited to use this for our webinar series. Unfortunately due to major technical issues we had to cancel the webinar series after just one successful webinar. **What do you dislike about WebinarNinja?** Huge technical problems, poor customer support & they scheduled planned maintenance when our webinar was meant to go live and never told us, couldn't help us move the date/time (without just under 1,000 people needing to re-opt in) and even emailed all out attendees during maintenance saying the webinar was an hour away, on soon etc which sent all our customers to error links, a platform full of errors and us unable to launch the webinar. Terrible software. **What problems is WebinarNinja solving and how is that benefiting you?** Was looking for Webinar Series software - WebinarNinja did not solve this and do not offer a good product. ### 5. Horrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Shilan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about WebinarNinja?** The software is easy and simple to learn and work with. Also, the email system it has makes the process of the webinar easier. **What do you dislike about WebinarNinja?** There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it. **Recommendations to others considering WebinarNinja:** I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar. I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity". After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted. **What problems is WebinarNinja solving and how is that benefiting you?** reaching to people easier. ### 6. How to build a software platform and deliver 15% of what you advertise. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about WebinarNinja?** The webinar setup and customization is easy. That's all. **What do you dislike about WebinarNinja?** 1. If a lead puts a space at the end of their email when registering, they get an error message/don't get registered. That's fairly fickle. Who knows how many leads are lost because of this little problem. 2. After they did an "update" the week of 01/18/2021.... - They gave NO WARNING that their platform would be unusable during this time. - I spent hundreds on ads, when I went live no one could access the webinar. - The email notifications could not be accessed or turned off - No access to registration embed forms - Customer service wouldn't respond for HOURS - I asked for a refund of the last month ($99), and to cancel my subscription. - The Customer Service Manager CJ left my requests on read, and refused to answer me. DO NOT USE THIS PLATFORM! **Recommendations to others considering WebinarNinja:** Please do not use this platform. There are so many bugs. Any complaints you have get dismissed or explained away. Nothing changes or is improved. **What problems is WebinarNinja solving and how is that benefiting you?** I'm currently doing live webinars, and WebinarNinja is one of the few that seemed available, user friendly, and a decent monthly subscription fee ### 7. Worst Live Webinar Experience. Use this platform if you want to disappoint your customer **Rating:** 0.0/5.0 stars **Reviewed by:** David R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about WebinarNinja?** Price Lower Then Zoom webinar, ease to use for recorded or pre recorded webinar setting, possible complete customization on registration and thanks note. Very GOOD ADVERTISING from the founder to convince user to sign in and use the platform - or false advertising??? Quick respond from customer service and very good at saying apology but they can not give real solution to you. They will offer waiver as compensation since its at no extra cost to them but the damages were done for. **What do you dislike about WebinarNinja?** Lack of stability at the host and viewer for LIVE webinar. Server problem causing host and viewers detected as multiple connections and causing unintended auto rejection. Possible complain and lost of viewer and disastrous LIVE webinar because as a Host you could not enter the studio nor broadcast the LIVE webinar. Statistics were not helpful, you can not see how many of the attendees were actually attended the full webinar or when they leave. I ask for refund but all they can say is ..."our refund policy does not allow me to refund you following our terms. Your subscription is paid in advance and you do have access to your plan until the end of the billing period." **Recommendations to others considering WebinarNinja:** Please check if you do LIVE webinar might consider other option. The platform is ok if you do not intend to do live webinar. **What problems is WebinarNinja solving and how is that benefiting you?** The platform actually did not solve any problem but bring problem to us in term of lost of reputation and lost of confidence from our customers. We tried multiple broadcast to make sure our live event did not have any problem but at the end on the last minute the problem is on their side with no solution what so ever. ### 8. Avoid it! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about WebinarNinja?** Nothing, slow beta service, with lots of bugs. **What do you dislike about WebinarNinja?** We had to switch back to Zoom because the service simple does not work! It is still a beta service, customers simply can not connect to the webinar because of server errors. Many functions does not work on the web interface. The service is very very slow. We tried to reach customer service before the webinar start, but no answer. Of course they did not pay back the monthly fee. **Recommendations to others considering WebinarNinja:** Avoid this beta software and user Zoom or Google Meet **What problems is WebinarNinja solving and how is that benefiting you?** Webinar for 100 customer, it could not solve our problem because of system bugs. ### 9. Great idea for a platform but so many tech issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about WebinarNinja?** The different types of webinars that you can do - prerecorded with live intro, hybrids. Plus brand of registration page and integrations. **What do you dislike about WebinarNinja?** So many tech issues - video stopped playing during the webinar. Replay still not available after 48 hrs post-webinar. Settings saved as default don't copy across future webinars. **Recommendations to others considering WebinarNinja:** Not suitable for businesses. **What problems is WebinarNinja solving and how is that benefiting you?** being able to pre-record and do a live intro which not all platforms offer. And automated emails are helpful too. ### 10. Does Not Stand Behind Their Product. No Refund Givens. Analytical Data is Inaccurate. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about WebinarNinja?** 1 customer support agent tried his best to answer all questions. **What do you dislike about WebinarNinja?** Their product simply doesn't work. The analytics do not work. The video upload doesn't work. The registration pages break. It doesn't integrate with Active Campaign easily at all. People who registered and people who attended your webinar are considered the same. On top of that, they automatically charge your card for an ANNUAL plan after your trial period ends and aren't able to issue refunds within the first 30 days. I tried everything I could to work with webinar ninja, but they simply suck...and they know they suck, and this is why they don't issue refunds. **Recommendations to others considering WebinarNinja:** Don't. It's an overpriced video platform. You may as well use Youtube Live or Vimeo an integrate with Active Campaign. There is absolutely no value Webinar Ninja is providing. **What problems is WebinarNinja solving and how is that benefiting you?** They are "looking into" fixing their analytics functions and "looking into" fixing their integration with active campaign. ### 11. Non-existing support. **Rating:** 0.0/5.0 stars **Reviewed by:** Dimitrios S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2020 **What do you like best about WebinarNinja?** The platform is relatively easy to use and noob-friendly. Connection is also good (when it works and when people actually manage to join). But please, read the next part of the review. **What do you dislike about WebinarNinja?** Working for a company with a pretty big client base myself, I understand that issues come up and mistakes happen. This is where the support of a company comes in play. In case of Webinar ninja however, it didn't. They pushed a backend update without notifying the users in any way, which caused registration links to be non-functional and 75% of the participants being unable to join. Sh!t happens I guess? Of course it does. My issue however is that their support is absolutely non-existant. They answer once a day, and for the last 48 hours their replies were like "all looks fine to us", or "could you please refresh and look again"? Stay away unless you carry a lucky charm. Because if something goes wrong, you are on your own. A disappointed client, which paid their most expensive package available. **What problems is WebinarNinja solving and how is that benefiting you?** I needed a platform for webinars. It did the job when it worked. ### 12. Potential great tool, Terrible service **Rating:** 0.5/5.0 stars **Reviewed by:** Sibusiso M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2020 **What do you like best about WebinarNinja?** I like the tool and how user friendly it is. **What do you dislike about WebinarNinja?** I have had a terrible experience with their support team. First, they downgraded my account o basic account by mistake, as a result, I could not host a webinar that was arranged 3 weeks prior. When I reached out on their chat box my message was read but no one did anything. I ended up having to cancel the webinar. 4 days later I am still waiting. **What problems is WebinarNinja solving and how is that benefiting you?** Using it to host webinars for my clients. ### 13. Cost of THOUSANDS in sales **Rating:** 0.5/5.0 stars **Reviewed by:** Amanda T. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about WebinarNinja?** NOTHING. Seriously. Maybe the price but then again, it turned out to not be worth it since it junked out on us at the start of a webinar when we needed them to be reliable. **What do you dislike about WebinarNinja?** They failed during our webinar - our biggest webinar we've ever had and cost us THOUSANDS in sales when the video nor audio would work and it took us 25 minutes to find a workaround to get things going - by that time everyone was gone. **Recommendations to others considering WebinarNinja:** NOPE **What problems is WebinarNinja solving and how is that benefiting you?** We started using them for webianars, as they seemed to have good options for both live and evergreen webinars. But now? None . they just created more problems for us. Switching ASAP **Official Response from Nicole Baldinu:** > Hello Amanda, I've only recently learned of this piece of feedback and I want to say how sorry I am that you had a less than exceptional experience. It has been some time since you conducted your webinar and I can assure you that we have come a long way since then. Such an experience is highly unlikely to occur again given the improvements we have made. We'd be happy to serve you again and correct this experience in any way we can. You can always reach out to our support ninjas around the clock at support@webinarninja.com. Once again, we apologize and hope we get a chance to make it up to you! Thank you, Nicole Baldinu Co-founder & COO ### 14. Bad company **Rating:** 0.0/5.0 stars **Reviewed by:** Étienne G. | Instructeur principal et auteur, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2019 **What do you like best about WebinarNinja?** The design is nice. They're good at selling the product on their website. Some of the features are good. **What do you dislike about WebinarNinja?** They oversell the product. There are a lot of bugs and issues with their software (can’t watch webinars on mobile, can’t upload videos, stats are barely there, syncing with MailChimp barely works, etc). Their support staff is good at apologies, but the product is really incomplete and they charged me without giving any warning and then pointed to a no-refund policy mentioned in their terms & conditions. The support team got aggressive when I asked for a refund, and they never helped me there. In the end, I got no value out of their product and they scammed me out of $49. **Recommendations to others considering WebinarNinja:** The product is not ready for automated webinars. **What problems is WebinarNinja solving and how is that benefiting you?** I was trying to run automated webinars. **Official Response from Nicole Baldinu:** > Hi Etienne! Thank you for the feedback. I'm glad I was able to refund your $49 as soon as I learned of this. Really appreciate your feedback on the design and we are working hard to continuously improve and get better. I'm happy to say we do work on mobile. Regarding running automated webinars. Right now you can easily schedule one per day. In addition to this you can schedule more than one in a day with a simple work-around. However, the good news is this feature is being improved very soon so the work around won't be necessary after the feature release. We would love to learn more about what stats you’re looking for as well as what improvements you’d like to see with our full MailChimp integration. My team and I are ready to answer any other questions you may have and help you out with your webinars. Reach out any time at support@webinarninja.com. Thanks again, Nicole Baldinu Co-Founder & COO ## WebinarNinja Discussions - [What is WebinarNinja used for?](https://www.g2.com/discussions/what-is-webinarninja-used-for) - [How do you make an evergreen webinar?](https://www.g2.com/discussions/how-do-you-make-an-evergreen-webinar) - [Is Demio free?](https://www.g2.com/discussions/webinarninja-is-demio-free) - [What should I look for in a webinar platform?](https://www.g2.com/discussions/what-should-i-look-for-in-a-webinar-platform) - [What is WebinarNinja?](https://www.g2.com/discussions/what-is-webinarninja) - [View WebinarNinja pricing details and edition comparison](https://www.g2.com/products/webinarninja/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A22%3A29+-0500&secure%5Bsession_id%5D=076a3f54-2a59-4f27-9019-6b9c194aece6&secure%5Btoken%5D=a1e76474f6d77270d8de69d49a70f1c085bb89e0bd5ae22e0721a7efbf63d86c&format=llm_user) ## WebinarNinja Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## WebinarNinja Features **Host Tools** - Customizable Branding - Recording - Mobile Access **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Integrations** - Social Media Integration - Third-Party Integrations **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming ## Top WebinarNinja Alternatives - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - 4.5/5.0 (381 reviews) - [WebinarJam](https://www.g2.com/products/webinarjam/reviews) - 3.6/5.0 (58 reviews) - [GoTo Webinar](https://www.g2.com/products/goto-webinar/reviews) - 4.2/5.0 (794 reviews)