I love the ease of set up, the whiteboard in the room. The ability to engage and interact with people chat, bring them on screen, and multiple ways to get feed back. Review collected by and hosted on G2.com.

I didn't know there was Mailchimp integration. Till today. I hesitate to bring multiple people on screen at once it seems to slow down a lot. So not my favorite for some aspects of my teaching style. Great for webinar style. I wish I could save my slides inside a window instead of setting that up each time I log into the webinar room.

I also don't like that it doesn't automatically record my webinar. I did one and didn't realize I had to record. So I lost the whole of it. Review collected by and hosted on G2.com.

The marketing tools, relatively easy to set up, audience interaction tools. Review collected by and hosted on G2.com.

The ongoing lag between broadcast and the audience hearing you (This can be very frustrating but you can adapt to it when you have to), Lack of foreign language support, occasional weird behaviour in the UX. Review collected by and hosted on G2.com.

There are a lot of options for adding content, pop ups, polls, etc. Review collected by and hosted on G2.com.

The registration page - it's often not read to the bottom of the screen where you actually have to click in order to get to register. The set up pages should have the continue at the bottom of each page instead of having to scroll to the top of the page. Also, just logging into Webinarjam should just be a click on the Webinarjam box. Review collected by and hosted on G2.com.

The ability to schedule and customize multiple webinars. Review collected by and hosted on G2.com.

The tech support leaves a lot to be desired. Often it takes more than 24 hours to get a response, and multiple 24 hour volleys to resolve an issue. Review collected by and hosted on G2.com.

WebinarJam was designed by high end marketers for marketers, and so it streamlines the process of delivering a webinar aimed to support selling things. Review collected by and hosted on G2.com.

The software never delivered on its promises to make streaming to facebook live work. It has not been properly updated, and never did solve the lag problem completely. There are newer, cheaper products on the market which allow more than only four presenters at a time. Review collected by and hosted on G2.com.

WebinarJam offers a big variety of opportunities for me as webinar host. Registration page, one-click registation link, tracking goals, option to change design, great chat room, good statistics. Review collected by and hosted on G2.com.

Connection quite often fails. You need to have a good internet and up-to-day laptop. Review collected by and hosted on G2.com.

I can have many participants, there are many features, you can replay the webinar Review collected by and hosted on G2.com.

The delay when I do a webinar. I have to be logged in as a regular participant to see the chat log in real time.

The participants can fast forward on the replay link. They have to see the whole webinar, although they may want to skip some parts Review collected by and hosted on G2.com.

The software works better than the competitors to my knowledge, which is unfortunate because the company is absolutely awful (and the software doesn't even work that well either, just better than the other options). Review collected by and hosted on G2.com.

I dislike that because the other softwares in this space just aren't that good, I don't have much option but to work with EW. Their customer service is the worst example of how customers ought to be treated. The company doesn't care in the slightest about their clients, nor are they able to effectively fix major issues with their software within any reasonable amount of time.

A few examples:

- EW recently launched a new version of their platform which required all users to manually migrate every single piece of their data from old to new. EW gave a total of 1 month heads up about this before they deleted everything and locked users out of the old version. For reference, the process took my team about 30 hours.

- That same "new version" of the software had some massive holes in it, which rendered the whole software virtually useless to a particular group of customers. It took my team over 10 days to show their support personnel that this issue existed. They insisted time and time again that it was user-error, until finally after over 10 days of back and forth they realized that it was a system-error and actually began to fix it.

- Their support team responds to tickets within about 24-48 hours in my experience, which in my opinion is abysmal. Resolving even critical issues takes days.

- Coming back to the launch of their "new version", EW later decided to extend the timeline on deleting all content from the old version by another month. Rather than informing their users of this though, they did it quietly without any heads up. The goal seems to have been to "trick" users into dropping everything and not delay the migration process. The result was just that, and my team dropped everything for several days to complete the process (while also trying to get EW to fix the aforementioned holes in their new software). Being treated like children who can't manage timelines without being lied to is... Wow. Review collected by and hosted on G2.com.

The marketing elements allow you to customise emails. We do not have a marketing department per se but the software is easy to navigate and the tutorials helpful. Once you have set up one webinar all others are very easy to follow. Review collected by and hosted on G2.com.

I haven't seen many downsides. If I had a wish list I would like to add a better follow up feedback questionnaire to be sent to the attendees after the webinar. It would also be helpful if the presenters could select a better quality background to provide a more polished appearance. Review collected by and hosted on G2.com.

I am fond of Live Chat,Automated Recordings and Flexible Scheduling. Ran webinars every week and need for this only one room! Review collected by and hosted on G2.com.

Connection, connection, connection... Sometime it craches everything. But happens rarely Review collected by and hosted on G2.com.