WebinarJam Reviews (59)

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Reviews

WebinarJam Reviews (59)

View 1 Video Reviews
3.6
59 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and robust features that enhance webinar experiences, making it suitable for both beginners and experienced marketers. Many appreciate the seamless integration with other tools and the ability to engage audiences effectively. However, some users report issues with customer support and occasional technical glitches.

Pros & Cons

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CL
chantelle L.
P
Mid-Market (51-1000 emp.)
"Webinar Jam, simple to use with advanced features and settings"
4.5/5
What do you like best about WebinarJam?

Webinar Jam is easy to use but gives you all the options that you need to make the most of your webinar session. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

Nothing, the platform is very good and we have had no issues with it Review collected by and hosted on G2.com.

Jonathan T.
JT
Jonathan T.
Co-Founder
Small-Business (50 or fewer emp.)
"Good Tool for Webinars"
4/5
What do you like best about WebinarJam?

What I like best is that I can screenshare, do video, have uploaded slides, play a video, run a poll - there are a lot of options for what to do during a webinar. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

I dislike some of the design choices and limitations. I would like to choose some UI colors to match my brand, and I'd like more customization of the reminder emails. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"It is a great tool for webinars and it has everything under the sun"
4.5/5
What do you like best about WebinarJam?

WebinarJam is a complete tool that has everything you need for a webinar tool. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

I didn't like their pricing plans and the limitations on registrants under the tiers that they offered Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Poor Webinar System!"
1/5
What do you like best about WebinarJam?

I like the Evergreen platform, if it works properly. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

We used WebinarJam because they market that it's easy to use and effective. It all sounds good until you spend so much money on marketing to send clients to the WebinarJam system and prospects complained every week that they could not view my video, they got booted off the webinar, prospects were not able to log into the webinar and so much more. I put out a support ticket on this issue and no one responds back. They have poor customer service. Don't waste your time on these small webinar companies. We went back to Zoom and so glad we did as Zoom has the infrastructure to run effective zoom and webinars and have the team and experience to help when something goes wrong. We spent so much money monthly on marketing dollars to get people to our webinar and WebinarJam made us lose so many prospects and money. Review collected by and hosted on G2.com.

Oana M. B.
OB
Oana M. B.
Head of Digital Marketing
Small-Business (50 or fewer emp.)
"WebinarJam is a NIGHTMARE"
0/5
What do you like best about WebinarJam?

Software isn't bad but there are so many so much better... Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

The experience was a nightmare from the beginning, not because of the software, let's say we understood the errors, the fact that we had one webinar where hosts couldn't hear each other at all, that all our data just disappeared over night but what is terrible is the Customer Service.

After all the troubles we tried to stay positive and understood that those were just some errors and we have even upgraded with them. To do that they asked us to cancel our first plan (basic) and they said that they will send us a refund.

We did that and asked them to just change the account because we've changed banks.

They refused to send us the refund on the grounds that they only can send it to the card that made the payment. They accepted the new order on the new account but they didn't want to send us our refund back on the same account. Outrageous and horrible...PLEASE DON'T BUY! Review collected by and hosted on G2.com.

Theo P.
TP
Theo P.
Co-Founder
Small-Business (50 or fewer emp.)
"Brilliantly user-friendly and overall excellent product"
3.5/5
What do you like best about WebinarJam?

Professional invites & presenter UX design, a professional and clean meeting-room design, excellent video-and-presentation playback, and superbly helpful support staff. The quality of the sound is also great (most of the time).

The fact that it runs in your browser, is relatively lightweight and not very data-heavy. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

No breakout rooms, no agency model available, and the awkward wait while the presentation goes live (and technically being live before you are "shown" live). Attendees not being able to see other attendees' names. A few mobile issues. 10-second delay from talking to being heard by the audience. No saving of the poll results, support not great. Review collected by and hosted on G2.com.

HM
Hindreck M.
Mid-Market (51-1000 emp.)
"It is an excellent platform to hold webinars in a very professional way"
4/5
What do you like best about WebinarJam?

It is an excellent platform to carry out webinars in a very professional way, especially because it allows integration with Facebook and YouTube, so we can record lives through this same platform, and its ease of use is something that is worth it. Mention, because being honest not all applications can be used as easily as WebinarJam allows, which with a few settings is ready to use. Another thing that I really like about this application is its originality in terms of the development of functions, at least I LOVED the panic button, since when I see that something is not working as it should, I just press it and automatically the screen freezes and the audio remains muted, giving me time to solve the problems that arose so that I can resume my webinar without any major inconvenience. Their customer service team is quite quick when it comes to solving any problem that may arise while using the application, so you don't have to wait days for the support team's response. A fairly simple application, but at the same time powerful enough to carry out any activity Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

Really the only thing I could complain about is the lack of documentation in Spanish for this application, since I get information but in English and this leads me to waste time doing the translations to be able to interpret what it says and know what is what I should do in case of a problem. Review collected by and hosted on G2.com.

Luis Enrique R.
LR
Luis Enrique R.
Coordinador de Contenidos
Small-Business (50 or fewer emp.)
"WebinarJam Review"
4.5/5
GM
Gianluca M.
Small-Business (50 or fewer emp.)
"Good for the invitation stand point, but bunch of limitation on the "live""
1/5
What do you like best about WebinarJam?

The registration process for the attendees, decent flexibility in the creation of personalized registration and thank you pages. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

First, in the a modern webinar it is common to have a Presentation with videos included. With this system, you cannot broadcast a presentation with animations and videos. They suggest to load your presentation (if made with the common presentation software) and they convert for the streaming but with tons of limitation (you will lose all the animations, bullet points appearance, video are converted in a single picture etc...) if you share your desktop or the Presentation app, you can transmit the videos but without the audio ?! (this function is included in a lot of competitor software).

To solve this problem the only way was to mount the videos with a 3rd party app, load the videos on Youtube and link the videos to the presentation, but here again a big limitation. Every time you play a video when the video ends the system return to the camera instead of the desktop sharing, in a presentation with 40 slides and 9 videos, a lot of distractions for me to present (with a lot of clicks and commands to do, and a lot of distraction for the audience the see the presentation, then the video (after some second to command the play, then my camera full screen at the end of the video, and then after some commands (click on share, chose the tab applications, chose the application to share, click on share) again the presentation.

A big limitation after all.

Microphones, enormous limitations, you can choose the audio source only before starting the presentation, if you have some issue and want to switch to a different audio source? No settings, not possible. Can you imagine what happens in my first presentation when my Airpods die for the battery? I have said goodbye to the audience by chat..... even with the wired earplug if you unplug and plug again the earplug, the microphone doesn't work anymore.

The pools during the presentation, you cannot save the result of multiple pools, every time you want to open a pool you need to reset the result of the previous.... why?

A big missing, a questionnaire at the end of the presentation (for example voting the best product presented, or express the needs to be recontacted on a product presented).

And the mother of all the issues assistance, no chat, only a form to send an email, they have replied to me after 9 days and from a notreply address, so no way to further discuss the issue.

At the end of the day, I`m not happy at all with this software, unfortunately I have already paid for the Professional (799$) but I don't see the value in the product. Review collected by and hosted on G2.com.

Dave B.
DB
Dave B.
Small-Business (50 or fewer emp.)
"Satisfied WebinarJam User"
4/5
What do you like best about WebinarJam?

WebinarJam has a simple, clean interface users appreciate. The registration/email support is great and the presenter options easy to use. I especially like the RePlay option. I have found nothing like it with other programs. Review collected by and hosted on G2.com.

What do you dislike about WebinarJam?

WebinarJam seems to have unusually long latency between presenter and participant. Since the Chat and Offers options apparently run on different (more direct/faster) channels this puts the host/presenter out of sync with participants using these functions. I find this frustrating. Review collected by and hosted on G2.com.