--- title: Webfleet Reviews meta_title: 'Webfleet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Webfleet works for a business like yours. aggregate_rating: rating_value: 1.3 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Webfleet Reviews **Vendor:** Bridgestone **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 1.3/5.0 **Total Reviews:** 4 ## About Webfleet Webfleet is one of the world’s leading fleet management solution providers. With smart but simple-to-use tools, Webfleet makes it easy for anyone to turn fleet data into better decisions for people, businesses and the planet. Webfleet’s suite of highly advanced fleet technology includes vehicle and asset telematics, fleet management software, connected accessories such as dash cams and partner technologies made accessible through Webfleet’s flexible integrations. Webfleet’s solutions are trusted by businesses of all sizes to empower drivers, increase safety, boost efficiency, reduce costs, simplify compliance and support sustainable mobility. ## Webfleet Pros & Cons **What users dislike:** - Users report **poor customer support** , highlighting challenges in receiving assistance and resolving technical issues effectively. (1 reviews) - Users express frustration with **lack of customer service** , leading to unresolved technical issues and diminished experience. (1 reviews) ## Webfleet Reviews ### 1. Worst Customer Service I have ever dealt with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Webfleet?** If you don't need technical support, or customer service, they are great. **What do you dislike about Webfleet?** If you need customer service, you won't get it. If you have a technical issue, it won't get fixed. **What problems is Webfleet solving and how is that benefiting you?** We use it for vehicle tracking, Route Planning and order scheduling ### 2. Really poor experience. No goodwill shown during COVID, unlike our other telematics supplier **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Webfleet?** Nothing of note, it just works simply but you do not get an app service unlike much cheaper providers **What do you dislike about Webfleet?** There are much simpler and cheaper solutions out there from Plant-I and TruTrak. I had been cold called by this company as we have a fleet of hire vehicles. I believed I was signing up for two devices for two years but apparently they signed me up for four which was never discussed in our phone calls. We have other telematics providers who during COVID happily offered us a pause in service as we had no work for months, many of our fellow hire companies in London went out of business. Plant-I gave us 4-5 months pause in payments but still kept the tracking live! They then reduced their costs from £8 to £4 per month per unit. TomTom Webfleet best price they could do was £11 per unit...for FOUR YEARS, its laughable. All other services have an app, TomTom do not...it costs extra. **Recommendations to others considering Webfleet:** Be careful to note the length of contract they enforce **What problems is Webfleet solving and how is that benefiting you?** Once you sign your contract, you'd be better off selling your soul to the devil. ### 3. horrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Dylan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Webfleet?** After being a customer since 2013 to cancel the account was nothing but a nightmare, the first 5 year the tracking service was good after that units were going bad one by one not working we reached out to tom tom webfleet trying to resolve problem getting transferred to so many tech support. Bottom line webfleet wanted us to spent another 6000 on up dated equipment. We called to cancel in December here I"M in May and they are still charging my credit card. Stay away from this Company. I'm so very disappointed that being a good customer all this years this is the treatment we are getting. **What do you dislike about Webfleet?** Customer service, on hold for Terry Alexandrovich for over 1 hour and was disconnected 3 times when she picked up. **Recommendations to others considering Webfleet:** VERY disappointed after being a long term customer for this kind of treatment. Equipment not working not able to fix it and making us to stay in a self renewing contract!!!! **What problems is Webfleet solving and how is that benefiting you?** Horrible customer service when you need help. Because equipment not working - [View Webfleet pricing details and edition comparison](https://www.g2.com/products/webfleet/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A10%3A28+-0500&secure%5Bsession_id%5D=6b824b23-0feb-4e35-a851-8fa050a4ca51&secure%5Btoken%5D=2a3d13fdd624963a87b432b10cb40885c010c5ad000f04133f26edc7ca112095&format=llm_user) ## Webfleet Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking - Tire Management - Inspection Management - Dispatch Management - Work Order Management - Employee Management - Order Management - Inventory Management - Driver Management - Document Management - Compliance Management - Transportation Management - Maintenance Management - Mileage Tracking - Records Management - Violation Tracking **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access - Mobile Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior - Cost Tracking - Delivery Tracking - Status Tracking - Asset Tracking - Expense Tracking **Deliveries** - ETAs - Proof of delivery - Route Optimization **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization **Additional Functionality** - Geographic Maps - GPS - Generative AI - Routing - Data Import/Export - Third-Party Integrations - AI Copilot - Access Controls/Permissions - Predictive Analytics - Incident Reporting - Automated Scheduling - Route History - Billing & Invoicing - Alerts/Notifications - Customer Database - API - Reporting & Statistics - Activity Dashboard - Real-Time Monitoring - Motor Pool - VIN Lookup - Mobile Alerts - Search/Filter - Monitoring - Scheduling - Email Alerts - Maintenance Scheduling - Performance Metrics - Real-Time Data - For Pilots - Audit Trail - Trip Logs - Real-Time Notifications ## Top Webfleet Alternatives - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (950 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,227 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,926 reviews)