I am too new to administration to comment Review collected by and hosted on G2.com.

We just implemented last year and we have a lot of issues still. We still have to have weekly meeting with our implementation team to track issues. Review collected by and hosted on G2.com.

Intuitive easy to use interface.

Easy to optimise our communication.

Quick of adaptation.

Right call procedure.

Perfect integrations. Review collected by and hosted on G2.com.

With most guidance from reliable customers support team all of this tool are positive remarks. Review collected by and hosted on G2.com.

drag and drop availability for creating call centers Review collected by and hosted on G2.com.

administration needs some improvement and integration Review collected by and hosted on G2.com.

The Cisco contact center is incredibly user-friendly for agents. The web-based agent application can be accessed on any PC without the need for software installation.

Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support.

Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels. Review collected by and hosted on G2.com.

I have absolutely no grievances or complaints about this phone system. Review collected by and hosted on G2.com.

I like this platform, it's excellent, and I love that everything is in one place and its features are easy for our team and me. I like our support center because it provides a good experience. I like that it allows for automatic creation and that it is a flexible platform, and the updates are significant. Review collected by and hosted on G2.com.

If I had a problem, I would mention it. But for now, everything is going very well. Review collected by and hosted on G2.com.

The view is like you are in conference room alive. Review collected by and hosted on G2.com.

For now nothing. It is really a good product. You as a partner and customers can save a lot of money and time. Review collected by and hosted on G2.com.

I really like its integration with MS Teams and its ability to easily exports scripts Review collected by and hosted on G2.com.

I think they have great ideas but sometimes its not implemented completely. For example we cannot control the caller id of outbound calls when it is not planned. They have the "Set Caller Id" node but cannot be used all the time. Review collected by and hosted on G2.com.

I like this solution which provides good, very flexible services, and I like that it is customisable and easy to use. In addition to being easy to use and working in a perfect telephone environment, the documentation is easy to understand. Review collected by and hosted on G2.com.

I can't find anything negative, so I can't say anything here. Review collected by and hosted on G2.com.

I like that the calls work very well, it is easy to communicate in the contact centre, and the support always gives us good answers to solve problems. In addition, this telephone system is very flexible and unique compared to the competition, which usually brings issues. Review collected by and hosted on G2.com.

We have not noticed any bugs affecting the platform's operation. Only small details and doubts at the beginning and the support helped us. Review collected by and hosted on G2.com.

I like it because it is very simple to use and I can trace calls and connect with VoIP. I love the user interface and its great availability at any time. Call quality and screen sharing are also excellent. Review collected by and hosted on G2.com.

Sometimes there are interruptions in conferences or screen sharing. But I think due to bad Internet connection. Review collected by and hosted on G2.com.