The ability to arrange my calls appropriately. I also like the fact that Webex Contact Center is easy to use and to the point. And it allows me to speak and help my clients efficiently. What I like most is how easy it is to use, plus it's great to follow up and call back a customer in an easy way. Review collected by and hosted on G2.com.

It may take 2 attempts to log in and the double hang up button is a bit annoying. It also has some problems logging out when my computer is locked when I'm away from my desk. Review collected by and hosted on G2.com.

I love that it has provided a great return on investment for our clients. It it also a robust system that allows you to delve into many of its functions to obtain details that were not available before. I also consider that the cloud architecture is a differential, and also its friendly interface for agents. Review collected by and hosted on G2.com.

Webex Contact Center has integration Complexity. However, it's confusing how you have to indicate the time of day you worked. And I think the product is still maturing in terms of stability. Review collected by and hosted on G2.com.

I love how convenient it is to use and it doesn't take long to get used to. You also only have to be connected to the Internet to use it, no other systems are needed. And we can track the number of calls and provide provisions to know what they are for. Review collected by and hosted on G2.com.

It is always necessary to clear the browser cahce if it is not working properly. And I find the icons at the bottom to be a little small. In general it is good. But they need to improve overall performance. Review collected by and hosted on G2.com.

I like that it is a tool with a very simple and easy-to-understand interface, so it does not require too much training. I love that the desktop version has a ton of super useful and easy-to-use built-in features. I like that it integrates very easily with other applications and with email. Review collected by and hosted on G2.com.

It has a somewhat high price to consider, since it is not as accessible for small businesses. Sometimes the application crashes and needs to be restarted. It would be great to have more integrated reports. Review collected by and hosted on G2.com.

Reliable system that provides all the necessary data. It is easy to interect with different skill levels, both for incoming and outgoing dialing. The advantage is that it is easy to move from one contact to another. I like everything to be in one place. Review collected by and hosted on G2.com.

Webex Contact Center doesn't have many problems, it really depends on the stability of the Internet connection. But I don't like that sometimes you can experience one or two errors when logging in, but other than that it works very well. Review collected by and hosted on G2.com.

I likes its user interface and smoother deployment in any scale of organisation. Features such as automated call distribution and scheduling are incredible to grow your CRM and customer satisfaction. Webex contact center maintains the contact information of historic customers, current customers to help the client to prioritise and customise the services. Dashboard is very interactive and it gives then details of agents. Security features are also good. Review collected by and hosted on G2.com.

More advanced API integration needed to serve the CRM system well. Overall good platform till date, No such major issue encountered. Review collected by and hosted on G2.com.

This platform is well integrated and collectively sync user data, customer interactions. I liked its flexibility and wide range of customisation to the customers. From small scale to large scale organisation, webex contact center provides a enhanced contact center. It's integration with the CRM system is remarkable as it enables us to better serve to the customers. User interface is so interactive. Call flow customisation is good. Review collected by and hosted on G2.com.

API and Agent statstics need to be improved. CRM integration is good but more enhanced data mapping, call records would be benificial. Review collected by and hosted on G2.com.

I like its ability to have everything to use in one system. I also like that it is portable wherever there is a stable/protected Internet connection. It also makes it easier to reduce unnecessary business trips by providing reliable, high-quality calls. Review collected by and hosted on G2.com.

We purchase an annual subscription and must take care of it very year. And sometimes it crashes Windows devices which is very disappointing. Plus there are so many feature that it takes time to understand everything it can do. Review collected by and hosted on G2.com.

I found the layout of the dashboard to be easy to read and easy to access for our remote agent, and one of the most useful features I found in Webex Contact Center is being able to report call disconnection issues in real time. Review collected by and hosted on G2.com.

Sometimes the service is delayed or frozen and does not update in real time, it updates avery 5 seconds. And when the tools get stuck, I have to log out and log in several times a day, but it's not that annoying, I would like this to be resolved. Review collected by and hosted on G2.com.

I love that it provides customization feature to tailor the platform to your specific business needs. It is also very easy and simple, you can read graphs about your statistics. And transferring to a specific person is a nice feature. Review collected by and hosted on G2.com.

I believe that there are some areas where functionality is limited. Other than this, there's nothing in particular I don't like, but I wish there was more information about the call itself and other options. Review collected by and hosted on G2.com.