I appreciate how simple it is to set up workflows, manage them, and implement changes without disrupting the production system. The user interface is intuitive, which has made onboarding new users straightforward for our team. Additionally, it enables us to centralize and handle customer calls more effectively, minimizing our reliance on multiple tools. Review collected by and hosted on G2.com.

Webex Contact Center provides all the features and services necessary to support our diverse range of clients. I have no complaints about this platform; it has made it much easier for us to stay organized, particularly when handling several clients simultaneously. Review collected by and hosted on G2.com.

One aspect I appreciate most is the reporting feature. The reports offer a clear overview and assist us in identifying and resolving issues. They also supply managers with the information necessary to make informed business decisions. Additionally, I find it convenient that setting up and managing a workflow is straightforward. Review collected by and hosted on G2.com.

Thanks to its comprehensive reporting capabilities, I am able to locate nearly any data I need, which has been a perfect fit for our requirements. I have no criticisms of this platform; the user experience has been exceptionally valuable for our organization. Review collected by and hosted on G2.com.

I really appreciate how user-friendly their help center is, and I found the admin panel straightforward to navigate. The platform provides excellent customization options, and the bookmark feature truly stands out. Additionally, it makes integrating multiple fonts simple and convenient. Review collected by and hosted on G2.com.

Overall, my experience was positive, and I truly have no complaints. I can't think of anything I dislike about this platform, as the service provided is excellent. Review collected by and hosted on G2.com.

About Webex contact center I like its analytics and reporting parts, not only that but its ability to monitor the team performance is the overall best feature. Review collected by and hosted on G2.com.

Sometimes there are some difficulties dealing with customer support for quick issue support but overall it stands out as compared to other vendors. Review collected by and hosted on G2.com.

I love the features of Webex, specifically the AI features. It can summarize your notes and recordings. There are also fun emoji reactions. The use of Webex is much easier than competitors like Zoom—and the interface is more fun. Easier to navigate when presenting and ease of co-presenting Review collected by and hosted on G2.com.

There’s nothing I dislike about this product. Review collected by and hosted on G2.com.

Ease of use and ease of implementation. The solution has a great number of features built in, though they tend to be disjointed. I have been working with and selling Webex Contact Center for 3+ years. The solution is easy to administer and manage. The modern interface is intuitive and, as it continues to be collapsed into Control Hub, more seamless than other solutions. Review collected by and hosted on G2.com.

The disjointed nature of feature sets when involving non-voice channels is frustrating. Everything should be collapsed into a single solution and not separate (e.g. Webex Connect). Outbound campaigns can use some improvement and the AI capabilities are lacking at the moment. Some of the more advanced feature sets, included in Webex Connect, need to be made more seamless and fully integrated into the full Webex CC interface. The biggest complaints I've heard from my clients is the disjointed nature of some features. Review collected by and hosted on G2.com.

I've been following, implementing and using WebEx Contact Center over the last few years. I am impressed with the ease of use and how easy it is to implement this. It's a breath of fresh air having had experience with on prem solutions. The features that have been added in the last year is impressive, it's very clear Cisco are putting a lot of effort in this and their AI capabilities are working really well. I'm also impressed with how easy it is to integrate with 3rd party applications. Review collected by and hosted on G2.com.

Cisco could do a better job on the customer support side of things. Sometimes it feels like the TAC teams and the partner help desks don't appreciate the speed with which things need to be done. Processes can feel a bit cumbersome. Review collected by and hosted on G2.com.

The Webex Contact Center solution is developing very quickly to become the best solution of this type on the market. Review collected by and hosted on G2.com.

Poor availability of system logs. The need to use integration with external systems. Review collected by and hosted on G2.com.

The AI capabilities of Webex Contact Centre enable chatbots to handle basic enquiries, such as reporting maintenance problems, freeing up employees to work on more difficult assignments. Additionally, its cloud-based solution guarantees that remote employees, wherever they may be, may offer round-the-clock assistance. Review collected by and hosted on G2.com.

The per-agent pricing approach can result in large cost increases as our e-learning programs grow, making it more difficult to scale support effectively during busy periods, such as enrolment seasons or the introduction of new courses. Review collected by and hosted on G2.com.

Webex's cloud-based system ensures it can handle high traffic during busy times like registration or exams. Its customizable Interactive Voice Response (IVR) system also helps direct calls quickly to the right department, cutting down wait times and improving service. Review collected by and hosted on G2.com.

It might not have certain features specifically designed for educational support, like integration with learning management systems (LMS). Review collected by and hosted on G2.com.