It can use chatbots to answer common questions. Review collected by and hosted on G2.com.

It does not integrate with all CRM and ERP systems. Review collected by and hosted on G2.com.

I like this tool. It is easy to use and works very well. Because it is designed for a call center in a very good telephony environment, I like that it works for accessible hands-free communication, and the performance and quality are excellent. Review collected by and hosted on G2.com.

Sometimes it can be a bit annoying in the transfer function. It can be somewhat slow. Review collected by and hosted on G2.com.

I like the user interface and the ease of use because of its user interface which is flexible and intuitive. I like that it is very easy for incoming and outgoing calls. You can easily see the reporting history and have multiple channels in real-time. Review collected by and hosted on G2.com.

There's no reason to say I don't like it. This software has been excellent. Review collected by and hosted on G2.com.

I like all of the new API's, integrations that are either out or roadmapped for contact center Review collected by and hosted on G2.com.

it is still relatively young, on prem UCCX is still a better solution Review collected by and hosted on G2.com.

I like it because it is very good for high-performance communication and good efficiency. I like that it allows me to share screens and conferences easily, and the support is friendly and solves problems. Review collected by and hosted on G2.com.

It works great, and there are no issues affecting us so far. Review collected by and hosted on G2.com.

webex contact center is all in one solution Review collected by and hosted on G2.com.

sometime it hard to use and more expensive Review collected by and hosted on G2.com.

Spinning up a contact centre with WXCC is very fast. I perform a lot of customer demonstrations on our tenant, and it is incredibly fast and easy to customise the demo to meet specific customer requirements. Also, like the speed at which new features are being released all the time. Review collected by and hosted on G2.com.

Not a great fan of Webex Experience Manager. The admin interface is not the most intuitive although I believe that this is being addressed in the next release which is expected quite soon. Review collected by and hosted on G2.com.

Cross-functional capability to use with Microsoft teams Review collected by and hosted on G2.com.

It'll be good to have faster in-app messaging through Microsft teams Review collected by and hosted on G2.com.

Its a really valuable software. I really enjoy that and it has a lot of functions and features. It provide me easiness in my professional work and I really enjoy to work with. Review collected by and hosted on G2.com.

nothing to dislike . As I already said it very amazing software to use and it has a lot of features and functions that are are unbelievable and very helpful for every bussiness. Review collected by and hosted on G2.com.

Love working with the flow that is easy to make changes, copy, save and export!! It just makes my job as an admin or designer amazing. setting up the routing strategies is very flexibale and easy to manage. no overhead as much Review collected by and hosted on G2.com.

Reporting can be made easier. The lines connecting the nodes in the flow can be made more flexible Review collected by and hosted on G2.com.