--- title: Webex Contact Center Reviews meta_title: 'Webex Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Webex Contact Center works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 165 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Webex Contact Center Reviews **Vendor:** Cisco **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 165 ## About Webex Contact Center Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey. ## Webex Contact Center Pros & Cons **What users like:** - Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms. (19 reviews) - Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management. (18 reviews) - Users praise the **excellent call quality** and features, making daily tasks efficient and manageable. (11 reviews) - Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features. (9 reviews) - Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency. (9 reviews) - Users appreciate the **call recording and transcription features** , enhancing efficiency and supporting excellent agent performance. (8 reviews) - Users value the **comprehensive analytics** of Webex Contact Center, facilitating effective performance tracking and informed decision-making. (7 reviews) - Calling Features (7 reviews) - Users value the **seamless multi-channel support** of Webex Contact Center for enhancing customer interactions and experience. (7 reviews) - Interactions Management (7 reviews) **What users dislike:** - Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity. (5 reviews) - Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows. (4 reviews) - Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly. (4 reviews) - Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency. (4 reviews) - Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult. (3 reviews) - Users find the **lack of integrations** frustrating, as essential features feel disjointed and limit overall functionality. (3 reviews) - Users find that the **limited functionality** of Webex Contact Center hinders full adaptation to their specific needs. (3 reviews) - Users note the **missing features** in Webex Contact Center, particularly the lack of mobile support and complex reports. (3 reviews) - Process Complexity (3 reviews) - Slow Performance (3 reviews) ## Webex Contact Center Reviews ### 1. I can help my clients solve all their problems and address all their needs **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Webex Contact Center?** It's very easy to use and support responds quickly. And I like how easy the system is for those just starting a new career after Covid-19. It also provides me with many pre-designed reports. And what I like the most is how quickly it works and responds. **What do you dislike about Webex Contact Center?** I believe all tools and features are effective in transforming our support platform into self-service support. Since it has proven that all the tools and features provided by Webex Contact Center are useful and manufactured with the highest quality. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center provides me with quick and easy operational navigation with the modern design dashboard, The intelligent self-service platform allows the customer to self-diagnose the problem and resolve it quickly. ### 2. Transforming my digital marketing administration with Webex Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia B. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Webex Contact Center?** What I love most about Webex Contact Center is its extensive range of features. From the moment I started using it, I realized its ability to centralize each communication and provide a collaborative and efficient environment. The ease of managing calls, emails and chats in a single platform allowed me to save time and avoid the dispersion of information. Additionally, integration with other Cisco tools, such as Webex Teams, has further enhanced real-time engagement. Another notable feature is the Webex Contact Center customization functionality. The platform adapts perfectly to the specific needs of my team and allows me to establish personalized workflows. I can conceptualize rules and automations to manage contacts more efficiently, which has significantly improved our productivity and allowed us to focus on strategic points. **What do you dislike about Webex Contact Center?** Regarding what makes me angry, I must mention that at times it experienced some complexity when struggling with the initial learning curve of the platform. Although it provides extensive documentation and technical support, consider that greater attention to usability and a more intuitive interface could make the adoption process a more dynamic experience. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center was essential to solve various problems in my role as Digital Marketing Manager. Due to its real-time study and reporting capabilities, it has been able to make more informed and strategic choices. In addition, the tool has improved our ability to provide more efficient and personalized buyer service. The denominated queuing capacity allowed us to distribute the work equitably and reduce the waiting time for consumers. ### 3. Webex improves our customer response and support **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Product Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Webex Contact Center?** Webex strengthens our response time. To strengthen our customer service infrastructure, we prioritized security and adopted Webex Contact Center. The platform meets our diverse security and compliance needs and is deployed across all key customer service departments. **What do you dislike about Webex Contact Center?** I think a weak point is the expenses associated with initial training. There was a short adjustment time as officers need extensive training to understand and follow security protocols. **What problems is Webex Contact Center solving and how is that benefiting you?** Our customer service security posture has been greatly improved through the implementation of Webex Contact Center. Customer trust in us grows as a result of our commitment to data security and compliance, which in turn demonstrates our return on investment. Industries with strict compliance standards will find this a reliable solution due to its powerful security features. ### 4. Transforming our customer service with Webex Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana P. | Marketing Departament Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Webex Contact Center?** What I liked most about Webex Contact Center was its ease of use and intuitive interface. I had no problems adapting quickly to the program, and my coworkers also found it accessible and understandable. In addition, the platform offers a wide range of features and tools that allow us to manage various communication channels, such as telephone calls, live chat, emails and social networks, all from a single platform. This made it easier to expand our ability to provide efficient and effective buyer service. The intelligent call routing tool has been a huge plus for me, as it allowed us to allow calls equally among our team and minimize the wait time for our own consumers. In addition, the function of filming and saving relationships with consumers has helped us significantly in resolving issues and optimizing our service. **What do you dislike about Webex Contact Center?** However, the aspect I liked least has been the initial learning curve to use each of the advanced properties of Webex Contact Center. Although the platform itself is simple to use, it will take a while for users to familiarize themselves and take full advantage of each of the features. However, with the support of the program's amazing buyer support team, we were able to immediately overcome this gap in understanding. **What problems is Webex Contact Center solving and how is that benefiting you?** Overall, the Webex Contact Center program was a real eye-opener for our company. It allowed us to provide quality buyer service more efficiently and improve our own performance metrics. We have experienced a significant decrease in wait times for our own consumers, as well as growth in buyer satisfaction. The program has solved several of our own problems in terms of communication management and given us a clearer perspective on areas of optimization in our service. ### 5. The Committed Platform for Contact Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Kyller M. | Communications Director , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Webex Contact Center?** Reliability is a resourceful factor that this software has made, and it brings the right procedure for calls through the establishement of different features. Besides, there are guides in the form of templates the developer creates, and they all result to a smart and easy way of use. Further, the openness of this software makes every process effective, where sharing and integration is made rationally. **What do you dislike about Webex Contact Center?** There are multiple guidelines from the software, which brings it to the class of simplicity and efficiency, without no complaint. **What problems is Webex Contact Center solving and how is that benefiting you?** The establishment of the right call structures from the software is something that exceeds all the companies demands. More so, the presence of an instant call response, which brings creativity and consistency is another objective feature for this software. There is timeliness in case a single challenge is raised, brining satisfaction for all players. ### 6. Multi-Channel Support for Seamless Interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly B. | Design Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Webex Contact Center?** Webex Contact Center's multi-channel support is a game-changer for our customer interactions. The platform seamlessly integrates various communication channels, allowing our customers to reach out through their preferred medium, whether it's voice, chat, email, or social media. This flexibility not only enhances the customer experience but also ensures that our support team can efficiently manage interactions across diverse channels. **What do you dislike about Webex Contact Center?** The multi-channel support is effective, having more advanced automation options for channel-specific workflows would be beneficial. This would allow us to tailor the automation processes to the unique characteristics of each communication channel. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center addresses the challenge of managing customer interactions across various channels in a cohesive manner. The multi-channel support ensures that our support team can provide consistent and high-quality service regardless of the communication medium. This has improved our overall customer satisfaction and loyalty. ### 7. Easy to generate reports **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Webex Contact Center?** With this tool sales were very accommodating. Real-time information on call data and analysis. I also like how you can manage and review calls using the dashboard. In addition to the ease of listening to call recordings. **What do you dislike about Webex Contact Center?** I don't like that certain services require tangible upfront costs. Sometimes calls are dropped and other times they are not recorded. And lastly, some of the configuration/backend settings can be complicated. **What problems is Webex Contact Center solving and how is that benefiting you?** It has created a better culture in our call center and our call center agents have easy access to their KPIs. Additionally, it has been incredibly stable for us and we have had minimal downtime. ### 8. Contact solution center is very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Webex Contact Center?** The support is very accessible, it is also very professional and straight to the point. It is very informative and useful. It is is easy to use and very user friendly. the resolution rate, especially the first call resolution, is impeccably high and very consistent. **What do you dislike about Webex Contact Center?** I find them to be very slow to start up, contain multiple errors/gliches that cause long freezing periods. They are also quite rigid when it comes to following the rules. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center is undoubtedly the best operator, it has fantastic customer support team, it also helps to manage costs and improve profitability. I also like to be able to call and speak directly with someone about my account and my services. ### 9. The definitive communication solution for your contact center. **Rating:** 5.0/5.0 stars **Reviewed by:** Marta L. | Data analyst, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Webex Contact Center?** One of the properties that I love most about this program is its intuitive and easy-to-use interface. From the first day, I was able to work with him without problems, saving time learning his performance. In other words, essential for any busy professional looking for immediate results. Additionally, Webex Contact Center has provided me with a vast array of tools and customization possibilities. I can adapt reports and data dashboards according to the specific needs of our organization and the goals we want to achieve. This was necessary to provide accurate and actionable studies to our own executives and decision-making groups. **What do you dislike about Webex Contact Center?** However, although the program has many advantages, I must also name several things that I dislike. Sometimes the platform might be slow or experience certain glitches, which can hurt my workflow. Fortunately, [Webex contact center]'s technical support team is reliable and always responds quickly to resolve any issues that arise. **What problems is Webex Contact Center solving and how is that benefiting you?** My experience as a professional data analyst using the Webex contact center was quite positive. It has improved the efficiency of my work, allowing me to save time and provide high-quality study. Additionally, it allowed our organization to positively resolve issues and make informed and strategic choices. ### 10. Seamless Integration with CRM Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica D. | Game Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Webex Contact Center?** The seamless integration of Webex Contact Center with CRM systems is a standout feature. The platform's ability to sync customer data, interactions, and support history directly with our CRM system streamlines our workflow. This integration ensures that agents have access to comprehensive customer information, allowing for more personalized and efficient interactions. **What do you dislike about Webex Contact Center?** The CRM integration is effective, having more flexibility in data mapping and synchronization would be beneficial. This would allow us to tailor the integration to our specific CRM configuration and optimize the flow of information between systems. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center addresses the challenge of disconnected customer data in the support process. The seamless CRM integration ensures that our agents have a complete view of each customer's history, leading to more informed and personalized interactions. This has improved our customer relationship management and overall service quality. ### 11. I love the training and interaction options **Rating:** 5.0/5.0 stars **Reviewed by:** Avril F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Webex Contact Center?** Webex Contact Center offers the advantage of easy scalability, reduced IT infrastructure costs. It is also extremely scalable and customizable. Webex Contact Center has made it possible to move our advisors to a remote environment. **What do you dislike about Webex Contact Center?** I find that getting help for small problems can be difficult. And my headphones don't work properly with this software. Also I wish their support would provide more details on how to troubleshoot and fix something. **What problems is Webex Contact Center solving and how is that benefiting you?** I find accessing the system from the mobile phone to be an added benefit, AND I see new support products being released frequently to enhance the base system. And it provides a lot of functionality to help solve day-to-day needs. ### 12. This Platform is the Game Changer in Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Webex Contact Center?** The establishment of a smooth calling option, that warrants better division and timing from the customer help is one of the basic factors. More so, the distinction of new integrating features, where they all create a consistent form of customer support is also a fundamental part of the software. **What do you dislike about Webex Contact Center?** There are multiple preferences from this software, and they all focus on making rational communications and increasing the level of satisfaction for companies. Besides, the development of new ticketing options makes the aspect of using the software simple. **What problems is Webex Contact Center solving and how is that benefiting you?** The direction that all calls make from this software are constant, very screened, and no possibilities of making losses. Besides, the development of new session boarders, which allows the screening process to be effective is something that authenticate the conversations that users make with all players. ### 13. Makes case workflow much more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Renata M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Webex Contact Center?** I love this tool as it reduces the response time of our incoming calls and decreases the call abandonment rate. It also allows seamless integration of communications through various channels, providing a coherent and fluid experience for customers. **What do you dislike about Webex Contact Center?** I believe that customization, although possible, has proven to be limited in some aspects, which has made it difficult to fully adapt to our specific needs. **What problems is Webex Contact Center solving and how is that benefiting you?** If you're new, Webex Contact Center makes it easy to navigate and understand the system. Call recording and quality control have helped us train our employees better and in the areas that needed improvement. ### 14. The ultimate solution for managing customer communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Kulvinder K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Webex Contact Center?** Contact Center is the ultimate solution to provide the best contact to customers. It offers an elegant control panel whereas agents we can manage all the software, also in its interface offers predictive dialing, we can track all calls coming into the contact center, it is seamlessly integrated with CRM software, has integrated an interactive voice response with excellent artificial intelligence, and in the package I also want to highlight the multichannel integration. This software also allows us to manage live reports, and perform analysis on all incoming and outgoing calls, it is also possible to conduct customer surveys to find out if they are satisfied with the services offered in the company. Options such as screen sharing, live chat and text messaging is another option that I want to highlight of the product as it greatly facilitates the connection with the customer. **What do you dislike about Webex Contact Center?** There is currently no mobile version I think this is a defect of the service, the reports although useful are complex to use. It is an expensive solution especially for small businesses, the application was designed for medium and large companies, communications with users in other countries often have errors sometimes hang up having to redo the call, the chatbot is not very intuitive can be improved. **What problems is Webex Contact Center solving and how is that benefiting you?** We saw the need to improve our commercial results, so we implemented this software to achieve better sales conversations and better contact with the customer to offer and provide our services, we can manage and control the performance of agents, and it has also been possible to make hires using the tool. From the cloud we have taken control of operations management freeing up a lot of workloads in the process, as artificial intelligence acts efficiently and improves performance. We also use the web-based portal for reporting and analysis. ### 15. WxCC - way to go **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Webex Contact Center?** Agility and the introduction of new features as they comes. **What do you dislike about Webex Contact Center?** Flexibility of the tool itself sometimes. this can be more integrated. **What problems is Webex Contact Center solving and how is that benefiting you?** Agility and lead time issues are sorted with WxCC ### 16. We have all the required features in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Casey E. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Webex Contact Center?** Allows individual configurations that any large company will appreciate. Webex Contact offer a complete solution with telephony, email, chat, all under one foof. They also help us with SMS and some type of email. **What do you dislike about Webex Contact Center?** I didn't find any problems that I wanted to complain about or that I don't like. I really can't think of anything negative at the moment, as we have been able to resolve all of our requests so far. **What problems is Webex Contact Center solving and how is that benefiting you?** With Webex Contact Center we have been able to solve everything we want to achieve so far and we have been able to integrate each channel for our customers as requested. ### 17. Great flexibility, easy to configure and use **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Webex Contact Center?** I like the ability to unify data and get analytics. It is a powerful contact center solution. I like its simplicity and flexibility. This app offers a central platform for all media. It is one of the best applications that we can use. **What do you dislike about Webex Contact Center?** The reports generated can be a bit confusing. It tends to fail quite easily on many occasions. Sometimes the call quality decreases. **What problems is Webex Contact Center solving and how is that benefiting you?** It has helped us establish a new way of creating the customer journey. It is one of the simplified implementation tools. It has a quick group creation feature. The tool has helped us improve our customers' experience. ### 18. Webex Contact Center is the next best thing **Rating:** 5.0/5.0 stars **Reviewed by:** Josef G. | Senior Collaboration Engineer, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Webex Contact Center?** Webex Contact Center is much easier to user for the smaller call centers that do not need a full solution. It is very easy to integrate and manage. **What do you dislike about Webex Contact Center?** The feature set of Webex Contact Center is not fully matured, but features are being added actively. **What problems is Webex Contact Center solving and how is that benefiting you?** It allowed us to deply a contact center for our helpdesk very quickly and did not have to have all the additional infrastructure needed for UCCX. ### 19. Has a lot of potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Webex Contact Center?** Ease of use for agents Number of features, with custom work almost anything can be done Extensive documentation available **What do you dislike about Webex Contact Center?** Interface performance difficulties at times depending on device running the system **What problems is Webex Contact Center solving and how is that benefiting you?** It is being used as our primary system for all external customer communication via telephony. ### 20. An Assessment of Webex Contact Center **Rating:** 4.0/5.0 stars **Reviewed by:** Alison M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2023 **What do you like best about Webex Contact Center?** Webex Contact Center is incredibly easy to use as the agent is accessible through the web and can be opened on a laptop, phone, or tablet without installing software. I enjoy the fact that i can monitor phone call statistics, for example talk time and dials. **What do you dislike about Webex Contact Center?** As a regular user, i am happy with what the application offers although i have experienced connectivity issues. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center has enabled us to easily communicate with our own customers much more successfully and offer better services. ### 21. Delightful experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Webex Contact Center?** Easy to deploy, easy to operate and amazing customer journey **What do you dislike about Webex Contact Center?** Pricing structure for the digital channel is confusing to understand. **What problems is Webex Contact Center solving and how is that benefiting you?** Integration with WhatsApp channel on the same user view. True Ominichannel journey. ### 22. collaboration and engagement made swift **Rating:** 3.5/5.0 stars **Reviewed by:** jake m. | Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Webex Contact Center?** webex contact centre improves collaboration, it's user friendly interface allows agents to work together as the platform allows multiple agent users, incase of a tough situation they all can engage each other and solve a problem. thesupport team engages well withusers and are ready to help anytime a client has a query. **What do you dislike about Webex Contact Center?** sometime the system is overwhelmed by to much traffic in inquiry, also there sholuld be a way to filter some of customers feedback from the urgent matters from basic ones as soo much time is spent on going through all issues. **What problems is Webex Contact Center solving and how is that benefiting you?** solves lack of collaboration issue, on webex contact centre agents work in collaboration to solve customers probems ### 23. Practical and very simple **Rating:** 5.0/5.0 stars **Reviewed by:** jorghino a. | Account Executive, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Webex Contact Center?** The greatest function is the ability to answer direct calls while on a call. Keeps good connection with other systems that we use to help our customers. **What do you dislike about Webex Contact Center?** For me, what I dislike is on some dropdowns, it cuts off at the bottom and I can't see it. **What problems is Webex Contact Center solving and how is that benefiting you?** Addresses issues such as call tracking, management, and queue volume. Solved the problems of time management and efficient customer contact accessibility. ### 24. Power tool to Boost Customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Anushka R. | Software Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Webex Contact Center?** It is very easy to use as the platform is user frienldy. Improves productivity It provides multiple ways to communicate with the customers and handle inbound processes like calls,emails,appointments and etc. **What do you dislike about Webex Contact Center?** Internet explorer is the only app that webex support. Proper training is necessary for the employees to use the webex contact center for smooth execution. Setting up this tool can be a tedious process. **What problems is Webex Contact Center solving and how is that benefiting you?** It has helped us to easily integrate with other Cisco tools. Due to the 24*7 availabilty it has helped our customer to resolve their issues at any pint of time. It helps in making sheduling,forecasting much more easier. ### 25. Stellar phone system **Rating:** 5.0/5.0 stars **Reviewed by:** lawrence m. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Webex Contact Center?** The option to call in, call via phone are really good. The product is backed by unparalled support. Easy to see how many calls in queue. **What do you dislike about Webex Contact Center?** So far so good nothing has turned me off to using the contact center yet. **What problems is Webex Contact Center solving and how is that benefiting you?** Dispatching and problem solving. Working from any location. Contact center routing and employee tracking. ### 26. My review for Webex contact centre **Rating:** 4.5/5.0 stars **Reviewed by:** Gathemba M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Webex Contact Center?** Language flexibility. Ease of implementation. Automated call distribution. Quick and easy performance evaluation. Proactive customer support services. Text to speech conversation. The product is easy to deploy. Session recording and call routing feature. **What do you dislike about Webex Contact Center?** No frustrations I have had a good experience with the product. **What problems is Webex Contact Center solving and how is that benefiting you?** The software has eased performance evaluation and reporting. ### 27. Works perfectly for our 24/7 customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Kathambi F. | Junior Ops Manager, Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Webex Contact Center?** I most appreciate the ability to sequentially forward incoming calls, with calls immediately documented and cases automatically fill with the right information. **What do you dislike about Webex Contact Center?** Creating custom reports beyond the stock templates is not that intuitive. **What problems is Webex Contact Center solving and how is that benefiting you?** With increase in volumes with our clients we needed to be remote and active on the phones for support and Webex Contact Center helped with that. ### 28. Effective and easy to use contact centre solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Webex Contact Center?** - UI is user friendly and easy to use - Good security with conversations gettitng encrypted - SSO can be used - Good features to connect to custotmers with chat and email **What do you dislike about Webex Contact Center?** - Learning curve as it takes time to get used to and customise - Reporting feature can improve - Some issues with international calls **What problems is Webex Contact Center solving and how is that benefiting you?** - Connect with customers with variaty of tools such as chat, messaging and call ### 29. Really good tool and less expensive for automated routing of calls **Rating:** 4.5/5.0 stars **Reviewed by:** Calvin G. | Forwarding Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Webex Contact Center?** It captures the call center details in simplistic way. The dashboard gives the live status of agents. Easy to develop routing solution. **What do you dislike about Webex Contact Center?** Should accurately show how many calls are made for the day. **What problems is Webex Contact Center solving and how is that benefiting you?** Perfect call management with almost zero errors. It shows our team leads if we are on a lunch break or unavailable. ### 30. Game Changer in Corporate Telephony **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Webex Contact Center?** Seamless navigation through easy to use interface. Ability to ensure all clients calls are attended. Advanced security to all features. Simplified implementation processes mostly enhanced by ever available customers support team. Effectiveness of integrations with productivity tools. **What do you dislike about Webex Contact Center?** Am frequent user of this application who can assure all this is zero downside tool. **What problems is Webex Contact Center solving and how is that benefiting you?** This is a brilliant idea keeping our clients and team members ever connected with updates and feedbacks around the clock . ### 31. We just implemented last year and we have a lot of issues still **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Webex Contact Center?** I am too new to administration to comment **What do you dislike about Webex Contact Center?** We just implemented last year and we have a lot of issues still. We still have to have weekly meeting with our implementation team to track issues. **What problems is Webex Contact Center solving and how is that benefiting you?** I was not involved in the implementation just recently became an Admin. ### 32. All-in-one Communication Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Webex Contact Center?** Intuitive easy to use interface. Easy to optimise our communication. Quick of adaptation. Right call procedure. Perfect integrations. **What do you dislike about Webex Contact Center?** With most guidance from reliable customers support team all of this tool are positive remarks. **What problems is Webex Contact Center solving and how is that benefiting you?** This tool has transformed our conversation with rea-time calls chats and emails giving instant feedbacks and directly without mid person. ### 33. Great hosted solution for a call center **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremiah C. | Lead Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Webex Contact Center?** drag and drop availability for creating call centers **What do you dislike about Webex Contact Center?** administration needs some improvement and integration **What problems is Webex Contact Center solving and how is that benefiting you?** hosted solution. lots of call center features with reporting ### 34. Will be powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Webex Contact Center?** The Cisco contact center is incredibly user-friendly for agents. The web-based agent application can be accessed on any PC without the need for software installation. Furthermore, the historical and real-time reports are truly impressive as they assist in making immediate decisions based on the queue occupancy for customer support. Additionally, it allows for multiple contact channels for clients, including chat, email, Facebook, in addition to the traditional inbound and outbound voice channels. **What do you dislike about Webex Contact Center?** I have absolutely no grievances or complaints about this phone system. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex Contact Center has enabled me to do away with my old physical equipment. the solution is much easier to manage. ### 35. A contact center solution that provides great experience and good benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Webex Contact Center?** I like this platform, it's excellent, and I love that everything is in one place and its features are easy for our team and me. I like our support center because it provides a good experience. I like that it allows for automatic creation and that it is a flexible platform, and the updates are significant. **What do you dislike about Webex Contact Center?** If I had a problem, I would mention it. But for now, everything is going very well. **What problems is Webex Contact Center solving and how is that benefiting you?** I liked it because it eliminated a lot of administrative work, solved our reliability problems, and reduced our talk time. It is an excellent contact center solution that is improving every day and giving good results. ### 36. Webex Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Ċ½eljka P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Webex Contact Center?** The view is like you are in conference room alive. **What do you dislike about Webex Contact Center?** For now nothing. It is really a good product. You as a partner and customers can save a lot of money and time. **What problems is Webex Contact Center solving and how is that benefiting you?** It is really a good product. You as a partner and customers can save a lot of money and time. Cost efficiency. You can manage calling, messaging, and meeting needs. ### 37. Amazing product and an industry leader in contact center. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Webex Contact Center?** I really like its integration with MS Teams and its ability to easily exports scripts **What do you dislike about Webex Contact Center?** I think they have great ideas but sometimes its not implemented completely. For example we cannot control the caller id of outbound calls when it is not planned. They have the "Set Caller Id" node but cannot be used all the time. **What problems is Webex Contact Center solving and how is that benefiting you?** It is helping customers deploy a contact center solution with little overhead and then grow if required. Its digital contact center channels are also helping customers to use other means to contact for service. ### 38. Unique user experience with this excellent Webex tool for our call queue **Rating:** 5.0/5.0 stars **Reviewed by:** Surachai S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Webex Contact Center?** I like this solution which provides good, very flexible services, and I like that it is customisable and easy to use. In addition to being easy to use and working in a perfect telephone environment, the documentation is easy to understand. **What do you dislike about Webex Contact Center?** I can't find anything negative, so I can't say anything here. **What problems is Webex Contact Center solving and how is that benefiting you?** It is software that helps us a lot to distribute our calls with partners and improves communication. Now everything is more comfortable and beneficial using the Webex call center. ### 39. A reliable and easy to use system for queuing calls with clarity and quality **Rating:** 5.0/5.0 stars **Reviewed by:** Eliot E. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Webex Contact Center?** I like that the calls work very well, it is easy to communicate in the contact centre, and the support always gives us good answers to solve problems. In addition, this telephone system is very flexible and unique compared to the competition, which usually brings issues. **What do you dislike about Webex Contact Center?** We have not noticed any bugs affecting the platform's operation. Only small details and doubts at the beginning and the support helped us. **What problems is Webex Contact Center solving and how is that benefiting you?** It is being used to communicate efficiently for call centres. Eliminating phones in our offices and seeing the benefits. ### 40. An easy to use tool with a good user interface for conferencing and screen sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Webex Contact Center?** I like it because it is very simple to use and I can trace calls and connect with VoIP. I love the user interface and its great availability at any time. Call quality and screen sharing are also excellent. **What do you dislike about Webex Contact Center?** Sometimes there are interruptions in conferences or screen sharing. But I think due to bad Internet connection. **What problems is Webex Contact Center solving and how is that benefiting you?** It works great for communication and calling and distribuition in the call center and to improve communication in our customer service department and provide information easily. ### 41. Webex Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Stella M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Webex Contact Center?** It can use chatbots to answer common questions. **What do you dislike about Webex Contact Center?** It does not integrate with all CRM and ERP systems. **What problems is Webex Contact Center solving and how is that benefiting you?** It improves customer satisfaction. ### 42. Easy to use reliable tool and good user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nurunnabi P. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Webex Contact Center?** I like this tool. It is easy to use and works very well. Because it is designed for a call center in a very good telephony environment, I like that it works for accessible hands-free communication, and the performance and quality are excellent. **What do you dislike about Webex Contact Center?** Sometimes it can be a bit annoying in the transfer function. It can be somewhat slow. **What problems is Webex Contact Center solving and how is that benefiting you?** It made our work easier because it gave good communication benefits between the members, distributed our calls in the call center, and solved our problems. ### 43. A communication application with a well-designed interface for good performance **Rating:** 5.0/5.0 stars **Reviewed by:** Albert T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Webex Contact Center?** I like the user interface and the ease of use because of its user interface which is flexible and intuitive. I like that it is very easy for incoming and outgoing calls. You can easily see the reporting history and have multiple channels in real-time. **What do you dislike about Webex Contact Center?** There's no reason to say I don't like it. This software has been excellent. **What problems is Webex Contact Center solving and how is that benefiting you?** For our company to solve many problems because we can easily communicate and maintain close relationships with our clients and also hold meetings for new projects. ### 44. Implementation engineer for webex calling **Rating:** 4.0/5.0 stars **Reviewed by:** Jake P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Webex Contact Center?** I like all of the new API's, integrations that are either out or roadmapped for contact center **What do you dislike about Webex Contact Center?** it is still relatively young, on prem UCCX is still a better solution **What problems is Webex Contact Center solving and how is that benefiting you?** Not having to deal with maintenance of UCCX ### 45. Easy and intuitive communication tool of high quality and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Rossana N. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Webex Contact Center?** I like it because it is very good for high-performance communication and good efficiency. I like that it allows me to share screens and conferences easily, and the support is friendly and solves problems. **What do you dislike about Webex Contact Center?** It works great, and there are no issues affecting us so far. **What problems is Webex Contact Center solving and how is that benefiting you?** Since it has been implemented, it can improve communication during calls for our clients and meetings between our company, which is very convenient. ### 46. User for customer delige **Rating:** 5.0/5.0 stars **Reviewed by:** Nuttaphong S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Webex Contact Center?** webex contact center is all in one solution **What do you dislike about Webex Contact Center?** sometime it hard to use and more expensive **What problems is Webex Contact Center solving and how is that benefiting you?** contact center help for Call center infrastructure ### 47. Great platform to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Colin H. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Webex Contact Center?** Spinning up a contact centre with WXCC is very fast. I perform a lot of customer demonstrations on our tenant, and it is incredibly fast and easy to customise the demo to meet specific customer requirements. Also, like the speed at which new features are being released all the time. **What do you dislike about Webex Contact Center?** Not a great fan of Webex Experience Manager. The admin interface is not the most intuitive although I believe that this is being addressed in the next release which is expected quite soon. **What problems is Webex Contact Center solving and how is that benefiting you?** For our clients, WXCC provides a highly scalable, feature-rich, omnichannel contact centre that is intuitive and easy to use and maintain without the need for coding or scripting skills. ### 48. All in one for contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Webex Contact Center?** Cross-functional capability to use with Microsoft teams **What do you dislike about Webex Contact Center?** It'll be good to have faster in-app messaging through Microsft teams **What problems is Webex Contact Center solving and how is that benefiting you?** Our organization uses Microsft Teams as the central calling/messaging platform. To be able to use Microsft teams with a contact center was challenging and the WebEx contact center managed to resolve the problem ### 49. I personally like to use and want to recomend you my frien. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Webex Contact Center?** Its a really valuable software. I really enjoy that and it has a lot of functions and features. It provide me easiness in my professional work and I really enjoy to work with. **What do you dislike about Webex Contact Center?** nothing to dislike . As I already said it very amazing software to use and it has a lot of features and functions that are are unbelievable and very helpful for every bussiness. **What problems is Webex Contact Center solving and how is that benefiting you?** Webex contact center solves a lot of my problems by it's AI power assistance, end-to-end experience and management, initiative agent experience, and customizable platform. ### 50. Easy to manage and make changes to the flow and control CC aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline A. | CSS, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Webex Contact Center?** Love working with the flow that is easy to make changes, copy, save and export!! It just makes my job as an admin or designer amazing. setting up the routing strategies is very flexibale and easy to manage. no overhead as much **What do you dislike about Webex Contact Center?** Reporting can be made easier. The lines connecting the nodes in the flow can be made more flexible **What problems is Webex Contact Center solving and how is that benefiting you?** They are planning on producing a better reporting platform (Can't wait to see it and use it) ## Webex Contact Center Discussions - [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment - [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment - [View Webex Contact Center pricing details and edition comparison](https://www.g2.com/products/webex-contact-center/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A40%3A26+-0500&secure%5Bsession_id%5D=9f85315b-6611-49be-88b0-0e1280610586&secure%5Btoken%5D=f511f441eedf7a8e3315f80dbc71dfa4a81572c56dff429d891b9064933c05a4&format=llm_user) ## Webex Contact Center Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Webex Connect](https://www.g2.com/products/webex-connect/reviews) ## Webex Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Webex Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)