Webex Contact Center Pricing Overview

I value how well they accommodate even the smallest businesses with limited requirements, making sure we always get the services we need. The user interface is quick and extremely intuitive, which makes navigation easy. Additionally, the call quality is excellent, and features such as call recording and forwarding make our daily tasks much more manageable. Review collected by and hosted on G2.com.

I have nothing negative to say, their platform is easier to use than many we've tried, and their support team has ben exceptionally friendly and well-trained in helping us set up our systems, even when our needs didn't fit their usual scenarios. Review collected by and hosted on G2.com.

I like Webex Contact Center for its ease of administration, flexibility, and strong visibility into contact center operations. I value being able to quickly configure routing, queues, skills, and flows without heavy development. I also like the robust analytics and reporting. It integrates with the broader Webex and Cisco ecosystem, making it easier to manage users, security, and ongoing platform operations at scale. One of my favorite features within a flow is the ability to inject a piece of code with a Function to handle intricate tasks within the flow. Review collected by and hosted on G2.com.

I've found quite a few of my customers have struggled using the agent desktop with WebRTC. There seem to be a lot of factors that could potentially cause issues with connectivity. I think there are also a lot of features that lack flexibility from a configuration standpoint, specifically with the ability to configure settings for a specific team or skill vs. the entire tenant. Review collected by and hosted on G2.com.