I like the way incoming calls are transferred to another server, it is integrated with our database. It has many high-level predefined features, the call quality is good and stable. It gives us excellent customer service. Review collected by and hosted on G2.com.

I wish there was a way to create a quick support ticket, I've had a couple of downtimes. I haven't found any significant shortcomings in the platform. Review collected by and hosted on G2.com.

I love being able to browse through the available numbers to choose the ones I want, the customer support is fantastic, it allows for quick adoption of modern communication mechanisms, it's been a great addition to the developer tools. Review collected by and hosted on G2.com.

I am quite satisfied with the uptime, their customer service is fantastic. I have not experienced any issues with the platform to date. Review collected by and hosted on G2.com.

Webex connect addresses the difficulty of achieving seamless communication across several platforms by providing integrated chat, video and collaboration options. It helps me by streamlining communication, improving team collaboration. Review collected by and hosted on G2.com.

Feels overwhelming sometimes. It's harder to navigate for new users. Integrating with third-party apps can be slow or laggy. Review collected by and hosted on G2.com.

Easy of use. With social media and other apps as they are, instantly Webex connect feels very familiar and easy to navigate and use. Install and installation was straightforward. Everything is exactly where you would expect and clearly labelled. It has some very nice features and allows you to configure as you wish, the flow builder especially. Review collected by and hosted on G2.com.

There is nothing I dislike or would change yet. I recommend this to my customers and users so happy to put my name and stamp of approval on this. Review collected by and hosted on G2.com.

Webex Connect is user-friendly, especially when managing customer conversation across multiple channels like SMS, WhatsApp, and other social media platforms. The flow builder is an outstanding feature and allows for customization without needing much technical expertise. Review collected by and hosted on G2.com.

It is a great tool but integrating with certain backend systems can be a bit complex. Review collected by and hosted on G2.com.

It is simple to use and provides all the standard options like chat, file sharing, video calls, conference. Review collected by and hosted on G2.com.

User interface is not good and smooth. It is not user friendly as teams. We have less control during conference. Review collected by and hosted on G2.com.

Webex Connect is exactly what customers expect for their contact centre communication in this day and age. It allows for very powerfull and interesting integrations. All of the modern methods are communication are covered in the product and allow for integration with everything you can think of. Review collected by and hosted on G2.com.

Webex Connect does require a technical background. Although there is a very nice graphical user interface connecting to other platforms requires a understanding in coding and authentication. Review collected by and hosted on G2.com.

Allowed us to deploy chatbots in record time. Easy to use and easy to administrate. Review collected by and hosted on G2.com.

Documentation can be difficult to navigate. Review collected by and hosted on G2.com.

Extensive range of communication channels like traditional SMS, MMS, WhatsApp, RCS, google and apple messages and major social media platforms with choices for most effective and quick way to reach the customer makes my job easier all together.

Robust encryption of Webex Connect is essential for critical and business side for major industries like banking, healthcare, logistics, government sector, HR recruitment drive systems with automatically scale based upon the traffic without much manual intervention is cherry on the top.

We have been testing new features in their quality developer sandbox with REST and SOAP APIs without effecting production databases which has made our bugs quantity go down significantly and the visual builder of drag-and-drop is so good for any novice to create and build. Review collected by and hosted on G2.com.

Business with legacy infrastructure and support system may have some challenges starting the integration with Webex Connect, but effective and strategic planning from top-to-bottom may ease out the whole process. Review collected by and hosted on G2.com.

Simple to connect all departments,central management and outsiders on one page.

No single drawback on geographical accessibility.

All devices are safe to access information.

Quick customer support. Review collected by and hosted on G2.com.

No single fawn I can stage on my five years experience. Review collected by and hosted on G2.com.