--- title: Webex Calling Reviews meta_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 636 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 636 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Webex Calling Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 636 ## About Webex Calling Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. ## Webex Calling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface. (69 reviews) - Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use. (50 reviews) - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite. (41 reviews) - Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations. (31 reviews) - Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms. (30 reviews) - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. (29 reviews) - Users commend the **easy-to-use communication platform** of Webex Calling, enhancing team collaboration from any location. (28 reviews) - Features (28 reviews) - Easy Integration (26 reviews) - Intuitive (26 reviews) **What users dislike:** - Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually. (18 reviews) - Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations. (18 reviews) - Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections. (17 reviews) - Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience. (16 reviews) - Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively. (13 reviews) - Poor Call Quality (12 reviews) - Poor Interface Design (12 reviews) - Complex Features (11 reviews) - Users find the **difficult configuration** of Webex Calling challenging, particularly for newcomers and smaller IT teams. (11 reviews) - Complex Process (10 reviews) ## Webex Calling Reviews ### 1. Ideal for Large Online Classes, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie N. | IT professional , Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Webex Calling?** I like that Webex Calling allows a lot of people to join, which is perfect for my large online classes of about 150 people. I also appreciate getting summaries from our discussions, especially if I join late or miss parts of a session. The call recording feature is super useful as it lets me revisit the class if I miss the live call. I also find the live chat beneficial for real-time communication. Additionally, the initial setup was very easy, just by following the on-screen instructions. **What do you dislike about Webex Calling?** Sometimes people complain of sound issues, saying it's low. But I don't know if it's the software or hardware problem. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling to overcome distance barriers in online classes, accommodating many participants, providing summaries, and recording calls for revisiting missed sessions. ### 2. Reliable Cloud Telephony Platform for Enterprise Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nijat I. | Full-stack Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Webex Calling?** As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use. **What do you dislike about Webex Calling?** Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling is tackling three big business issues: first, the high maintenance costs of old on-premise phone systems that are no longer supported; second, the challenges of running operations smoothly when teams are split between home and office; and third, the problem of having mixed-up caller ID and a patchy user experience across different countries.Our organization stands to gain a lot in measurable ways.We cut costs by getting rid of four physical CUCM servers, three old gateways, and two PRI circuits in our London, New York, and Singapore offices.Switching to a purely OPEX model cut our yearly telephony costs by about 42%, even when you include the Webex Calling licensing fees.We also cut more than $25,000 a year by getting rid of maintenance contracts with our old hardware vendor.Our employee onboarding and offboarding processes now move as quickly as software changes.By connecting Control Hub API with our Workday HRIS, we automated the user lifecycle management process.When HR ends an employee’s role in Workday, Webex Calling quickly takes care of things by removing their extension, putting their DID number back into a pool, and cutting off their softphone access all within 15 minutes. Before, this used to need a manual IT ticket and could take a couple of days.This has really cut down our security risks.We set up dial plans based on location and made sure the outbound caller ID stays consistent everywhere.When a consultant calls from our Berlin office, the German office number shows up, and if they’re calling from the Dubai office, the UAE number appears—no matter if they’re on a desk phone, laptop, or mobile app.Keeping things consistent has helped us boost our first-contact rate with prospects by about 18%, and it has also cleared up any confusion clients had about which office was managing their account.When a bad storm shut down our New York office for three days, all 45 team members there kept working without missing a beat. They were able to make and take calls using their Webex softphones and mobile devices just like they were sitting at their desks.We didn’t have to run any disaster recovery plan because the system just worked without a hitch.This resilience is built right into our infrastructure, not added on later as a costly extra. ### 3. Reliable and feature-rich calling solution, even on the free plan **Rating:** 2.5/5.0 stars **Reviewed by:** Tarun K. | IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Webex Calling?** I’ve been using the Webex Calling free version for a while now and it has quickly become an essential tool in my workflow. The calling feature itself is the main highlight - most of my clients already use Webex, which makes connecting with them seamless. Instead of making expensive international phone calls, I can talk to clients in different countries directly through Webex and the call quality is consistently clear. It’s very easy to use and the initial setup was quick and straightforward, so I didn’t have to deal with any complicated steps. What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps. Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs. Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user. Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost. **What do you dislike about Webex Calling?** I don’t have any major dislikes about Webex Calling. For a free plan, it covers all my basic calling needs really well - the call quality is clear, it’s easy to use and connecting with clients is seamless. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves the problem of expensive international calls by letting me connect with clients across countries directly through the platform. It also helps me manage calls efficiently and stay organized, thanks to features like calendar integration and messaging. Even on the free plan, it provides a reliable, high-quality calling experience that supports my daily workflow. ### 4. Highly Reliable, Needs UI Refinement **Rating:** 4.5/5.0 stars **Reviewed by:** Sumanth K. | Operations @ GAIL (India) Limited., Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Webex Calling?** I like Webex Calling because we face fewer issues like call drops or latency compared to other platforms like Google Meet or Microsoft Teams. It works great within the same network, and it's handy since after COVID, we've shifted to virtual meetings where reliability is key. Scheduling, recording, and maintaining meeting records are easy on Webex Calling, and the setup is as simple as any other software, not complicated, which means anyone can do it. **What do you dislike about Webex Calling?** They can definitely work on UI. Like, Zoom or Microsoft Teams have the best UI, I think. They should concentrate more on UI, UX. And, lately, they have improved a lot much, but there is still a lot of work to be done. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling makes scheduling, recording, and maintaining meeting records easy and improves call quality with fewer call drops and latency issues. We switched from Microsoft Teams for a better calling experience on the same network. ### 5. Dependable Tool for Managing Multiple Meetings. **Rating:** 4.0/5.0 stars **Reviewed by:** Arijit N. | Senior Moderation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is its reliability and clear call quality. I attend 3–5 meetings daily, and it consistently provides a smooth experience with stable connections and easy-to-use features for joining and managing calls. **What do you dislike about Webex Calling?** Sometimes Webex Calling feels heavy on system resources, and the performance depends a lot on internet speed. The interface could also be more streamlined to make navigation quicker during busy workdays. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. ### 6. Reliable and Easy-to-Use Cloud Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sidath P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Webex Calling?** What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups. **What do you dislike about Webex Calling?** One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped solve the challenge of maintaining reliable communication across a hybrid workforce. Instead of relying on traditional PBX systems or multiple fragmented tools, everything is centralized in one secure cloud-based platform. It eliminates downtime and simplifies device management, making it easier for our team to stay connected whether they’re in the office, working remotely, or on the move. The solution has reduced costs associated with maintaining on-premise telephony and increased flexibility for scaling users up or down as needed. ### 7. Reliable Calling with Room for App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Steven M. | Account Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Webex Calling?** I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios. **What do you dislike about Webex Calling?** I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling for a reliable and secure communication with clients, utilize call transfer, 3-way calling, and meeting escalation for seamless collaboration, and enjoy device versatility. ### 8. Unified Communication and Collaboration Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Sr ICT Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Webex Calling?** I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions. **What do you dislike about Webex Calling?** Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling to replace our legacy phone system, enabling remote and hybrid work. It unifies voice, messaging, and collaboration in one platform, reducing infrastructure overhead. I like the reliability and seamless integration for managing calls, messages, and meetings all in one place. ### 9. Unified Communications Excellence with Webex Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica P. | Help Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system. **What do you dislike about Webex Calling?** The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools. **What problems is Webex Calling solving and how is that benefiting you?** Since its implementation, the Webex Calling platform has served as a catalyst for increased business agility and enhanced hybrid productivity. By delivering a consistent voice solution that can be accessed from any location and device, it has noticeably fostered a more connected workforce. This improvement leads directly to better collaboration and greater operational efficiency, all without the geographical constraints imposed by traditional PBX systems. ### 10. Empowers Remote Work, But Requires Strong Internet and Some Learning **Rating:** 4.0/5.0 stars **Reviewed by:** Stefanie M. | Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Webex Calling?** What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance. **What do you dislike about Webex Calling?** It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers. **What problems is Webex Calling solving and how is that benefiting you?** This platform has enabled me to maintain secure and consistently reliable communication with my clients, which has enhanced the quality of our interactions. Thanks to its unified cloud architecture, I am no longer tied to the office; I can now handle important calls and meetings from anywhere, enjoying full functionality. ### 11. Webex makes virtual meetings easy and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur R. | NOC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Webex Calling?** One of the things I truly value about Webex Calling is the convenience it brings to everyday communication. The platform is designed in a way that makes it very easy to place, receive, and manage calls without any complications. The audio quality is always sharp and clear, which makes conversations smooth and professional, even when connecting with colleagues or clients in different locations. I also like how flexible it is across devices. Whether I’m working from my desk, using my laptop on the go, or switching to my mobile phone, I can stay connected without interruptions. The transition between devices feels seamless, which is very useful when working remotely or traveling. Another highlight for me is the integration with other Webex features like Meetings and Messaging. Being able to move from a call to a chat or a video meeting instantly saves time and keeps everything in one place. Features like voicemail, call forwarding, and team directory make it even more practical. **What do you dislike about Webex Calling?** At times, Webex Calling can feel slightly complicated for beginners, especially when navigating advanced features or settings. The mobile app could be smoother, and occasional call quality issues appear during weak internet connections, which can interrupt conversations and reduce overall reliability. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling really helps solve the problem of staying connected no matter where I’m working from. In the past, it was difficult to manage calls when away from the office, but now I can easily make and receive business calls from my laptop or mobile without worrying about missing anything. It also solves the issue of using too many different apps. Instead of jumping between separate tools for calling, messaging, or meetings, everything is built into one platform. This makes my workday smoother because I can start with a quick call and, if needed, move straight into a video meeting without switching applications. Another big problem it solves is flexibility. Whether I’m at my desk, traveling, or working from home, I can answer calls on any device. Features like call forwarding, voicemail, and contact search make it easier to stay organized and never lose touch with important conversations. ### 12. Easy Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use. **What do you dislike about Webex Calling?** One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features. **What problems is Webex Calling solving and how is that benefiting you?** The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life. ### 13. Dependable cloud phone system that keeps my team connected! **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia R. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Webex Calling?** I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems. **What do you dislike about Webex Calling?** Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics. **What problems is Webex Calling solving and how is that benefiting you?** We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead. ### 14. Seamless Cloud Calling with Great Features, Minor Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Dikshanta C. | IT/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Webex Calling?** Webex Calling is user-friendly, reliable, and cloud-based, which makes it ideal for remote and hybrid teams. I appreciate how seamlessly it integrates with Webex Meetings and Messaging, allowing calls, chats, and meetings to flow together effortlessly. The voice quality is excellent, and features such as call routing, voicemail-to-email, and mobile support add a great deal of convenience.Its scalability , security , and minimal IT administration requirements make webex callinf a strong and viable solution for wokrplaces today. **What do you dislike about Webex Calling?** While Webex Calling offers robust capabilities, there are a few drawbacks to consider. The service depends greatly on a reliable internet connection, which means that call quality may suffer if connectivity is poor. Its advanced features and initial setup can be somewhat confusing, especially for newcomers or smaller IT teams. Compared to traditional PBX systems, the customization options are also more limited. Furthermore, resolving certain issues may require assistance from Cisco support, which can sometimes delay the resolution process. Despite these points, I find these to be relatively minor trade-offs for the benefits of a cloud-based calling solution. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling addresses the limitations of traditional phone systems by offering a cloud-based platform that brings together calling, messaging, and meetings. This solution enables businesses to lower expenses, boost productivity, and accommodate remote or hybrid work by allowing employees to make and receive calls from any location. Its straightforward scalability, dependable call quality, and support for mobile devices help ensure smooth communication and collaboration among teams and offices. ### 15. WebX Calling- Clear Calls Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod L. | Techinal engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Webex Calling?** The interface is clean and intuitive, so even team members who aren’t very tech-savvy were able to start making and receiving calls right away without a steep learning curve. The implementation process was surprisingly smooth — everything was well-documented, and the setup didn’t disrupt our existing workflows. Customer support has also been a big plus. Whenever we had a question, the Webex team responded quickly with clear solutions, which gave us confidence in relying on the platform for our daily operations. Speaking of daily operations, we use Webex Calling multiple times a day, every day — and it has been consistently stable, with no major glitches or dropped calls. I also appreciate the rich set of features. From call forwarding and voicemail transcription to seamless device switching, it covers everything we need for both internal and client communications. Integration with our other tools (like calendars, messaging apps, and CRM systems) was straightforward, which means we can handle most of our communication without jumping between too many apps. **What do you dislike about Webex Calling?** While Webex Calling works very well overall, there are a few areas that could be improved. The desktop app can sometimes feel a bit heavy on system resources, especially when running alongside other collaboration tools, which can cause slight slowdowns on older machines. The mobile app is good, but occasionally the call quality on weaker internet connections isn’t as stable as I’d like — even though this is partly due to network conditions, other lightweight calling apps sometimes handle it better. **What problems is Webex Calling solving and how is that benefiting you?** Before we switched to Webex Calling, our team was juggling multiple tools for voice calls, meetings, and messaging, which often led to missed calls, poor audio quality, and confusion about which platform to use. Remote and hybrid work made things even more challenging — we needed a single, reliable system that worked seamlessly across devices and locations without a complicated setup. ### 16. Reliable, Seamless Calling with Minor Hiccups for New Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is its reliability and seamless integration with other collaboration tools in the Webex ecosystem. The call quality is consistently clear, even when working remotely, and the transition between desktop and mobile devices is smooth and intuitive. I also appreciate the ease of managing calls, voicemails, and settings from one unified interface. The platform feels secure, user-friendly, and well-suited for both internal and external communication. It really simplifies day-to-day collaboration without the technical hiccups that often come with other calling solutions. **What do you dislike about Webex Calling?** While Webex Calling is a solid and reliable platform, there are occasional delays when switching between networks or devices, which can momentarily affect call continuity. The interface, though comprehensive, can feel a bit overwhelming for new users due to the number of settings and options available. Additionally, the mobile app could be more responsive at times—especially when joining calls from low-bandwidth environments. These are minor issues, though, and don’t take away from the overall positive experience. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped streamline communication across distributed teams by bringing all calling, messaging, and meetings into a single, unified platform. It eliminates the dependency on desk phones and traditional PBX systems, making it easier to stay connected from anywhere. The ability to transfer calls seamlessly between desktop and mobile ensures flexibility during remote or hybrid work. It has also reduced missed calls and improved responsiveness with features like call forwarding, voicemail-to-email, and presence visibility. Overall, it’s made communication more reliable, efficient, and aligned with how modern teams work. ### 17. Reliable, Scalable Cloud Calling—Great for Modern Enterprises but Requires Careful Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Image B. | Network and Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons: Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions. All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently. Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams. **What do you dislike about Webex Calling?** Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance. ​ Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings. ​ Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by: Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility. ​ Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows. ​ Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location. ### 18. Effortless Setup and Outstanding Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Ausilio P. | Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Webex Calling?** Setting up the system was both simple and straightforward, fulfilling all of my needs. The intuitive interface ensures that navigation and access are effortless, and I really value the flexibility of being able to work from any location. It also enables connections with multiple people at once, and I have consistently found the service to be outstanding. **What do you dislike about Webex Calling?** Occasionally, there are minor glitches and errors, and some users have mentioned experiencing problems with audio quality. Additionally, the file solution is not very convenient when it comes to searching. **What problems is Webex Calling solving and how is that benefiting you?** My job is easier because the app works wonderfully, users appreciate its ease of use. We can have users log in just like in a call center-it's a complete communications solution. It has helped me tremendously with productivity. ### 19. Outstanding Call Quality and Real-Time Monitoring Boost Team Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Taifour Y. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Webex Calling?** I'm truly impressed with its performance and features. Real-time call monitoring and analysis simplifies agent training, improve team performance, call quality, and connectivity, ensuring proper management. **What do you dislike about Webex Calling?** I have no complaints; this has clearly enhanced the quality of our calls and connectivity. Issues like voice delays and dropped calls, which we faced with earlier solutions, have been resolved. **What problems is Webex Calling solving and how is that benefiting you?** In the past, our old phone systems often suffered from voice interruptions and did not provide a comprehensive control panel. Since switching, we've noticed a significant improvement in call quality, and the new panel enables us to monitor our executives' live calls. This has made tracking and monitoring much easier for us. ### 20. Seamless Setup, Handy for Laptop Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Jake M. | Workspace Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Webex Calling?** I find Webex Calling incredibly handy as it offers ease of use and accessibility. Setting it up was surprisingly simple, which was a pleasant surprise given my initial perception of its complexity. The call quality is notably better than standard network providers, and the feature allowing quick setup of contact groups is very useful, enabling me to efficiently dial key contacts directly from my laptop or phone. **What do you dislike about Webex Calling?** I would like to see a more directed initial setup experience that highlights the existing functionalities in Webex. I wasn't fully aware of all its capabilities initially, and it was only through a colleague's input that I began utilizing it. Without that guidance, I might not have discovered how useful Webex Calling can be. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling streamlines my calls directly from the laptop with ease of use and better quality than typical networks, saving me from using my phone. ### 21. Reliable and Feature-Rich Calling Solution—Slightly Heavy on Low Bandwidth **Rating:** 4.5/5.0 stars **Reviewed by:** K.C. S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its dependable call quality and the seamless way it integrates with other collaboration tools, making communication feel effortless. Additionally, I find it to be highly secure and straightforward to manage, providing a consistent experience for users whether they are working remotely or in the office, and across all devices. **What do you dislike about Webex Calling?** One aspect I find less appealing about Webex Calling is that it sometimes feels a bit sluggish or demanding on system resources, particularly when using a lower bandwidth connection. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has eliminated the inconvenience of switching between various communication apps by bringing calls, messages, and meetings together in a single platform. This integration has made my daily workflow noticeably smoother and more dependable, particularly when I’m working remotely or collaborating with several teams. ### 22. Seamless integration that boosted our sales calls **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo M. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is how effortlessly it hooked up with our Salesforce CRM last year and suddenly all those customer details popped up right during calls. No more fumbling around for notes mid conversation. It made closing deals feel way smoother especially when our team was spread out across Europe and the call quality held up even on spotty hotel WiFi during trade shows. We've got this one rep who was always complaining about dropped calls before but now he'd raving about the stability. The app's interface is pretty intuitive too. **What do you dislike about Webex Calling?** The one downside though is that the mobile app sometimes lags when switching between data and WiFi. This happened to me a couple times during important client pitches and it threw off the flow a bit. **What problems is Webex Calling solving and how is that benefiting you?** One huge problem that Webex Calling solved for us was fragmented communication in sales. Before we'd juggle separate phone systems and CRM tabs. Now with everything integrated our response times to leads dropped by like half. That's meant more closed deals without the usual problems. Another unexpected perk was how it cut down on email follow ups. It'd saved us headaches in a fast paced environment. ### 23. My experience with Webex **Rating:** 5.0/5.0 stars **Reviewed by:** Jaikarthik S. | Techincal Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Webex Calling?** I've been using Webex for our team's virtual meetings and couldn't be happier with the experience. The platform is incredibly user-friendly, making it easy for everyone to join meetings without any technical hiccups. The video and audio quality are consistently excellent, which is crucial for our discussions and presentations. I use it daily. One of the features I appreciate the most is the seamless integration with our existing tools like Microsoft Office 365. It has streamlined our workflow and made collaboration much more efficient. The screen sharing and virtual whiteboard features are particularly useful for brainstorming sessions and project planning. Overall, Webex has significantly improved our team's communication and productivity. I highly recommend it to any business looking for a reliable and feature-rich video conferencing solution. **What do you dislike about Webex Calling?** Some audio lag and Webex AI assistant should be enhanced more. **What problems is Webex Calling solving and how is that benefiting you?** Daily interaction with my team since we all work remotely ### 24. Versatile System That Seamlessly Supports Remote and Office Work **Rating:** 4.5/5.0 stars **Reviewed by:** Viljo S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Webex Calling?** What I appreciate most about the system is its versatility. I can remain connected seamlessly, whether I'm working in the office or using my phone. The system offers a wide range of features, including fax, a phone app, meeting capabilities, and more, making it highly adaptable to my needs. **What do you dislike about Webex Calling?** I have no complaints; their services have truly transformed the way I work. They fit seamlessly with the needs of our team and made the shift from in-person to remote work smooth and enjoyable for everyone involved. **What problems is Webex Calling solving and how is that benefiting you?** I primarily use it for making international calls with superior voice quality. Starting to use this platform has been one of the best decisions we've made to improve our team's productivity and flexibility. ### 25. Unified Collaboration Made Easy, But Dependent on Strong Internet **Rating:** 4.5/5.0 stars **Reviewed by:** Ainas M. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Webex Calling?** I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication. **What do you dislike about Webex Calling?** The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers. ### 26. Feature-Rich, Efficient, and Seamless Calling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Joonas P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Webex Calling?** I appreciate that it offers a wide range of built-in features, including automatic dialing for priority calls, instant chat, and messaging, all of which contribute to a faster and more seamless experience. Additionally, I find the control panel very useful, as it gives a clear overview for managing all calling services. **What do you dislike about Webex Calling?** I have nothing negative to say, it manages all our calls very efficiently. Our experience has been wonderful. Everything is well-designed and adaptable to all types of organizations, improving performance and productivity. **What problems is Webex Calling solving and how is that benefiting you?** This platform has delivered services like instant messaging, a call center, and autodialing, all integrated into one system. Additionally, it features comprehensive reporting and analytics, which have helped us refine our support strategies and drive business growth. ### 27. Complete business phone system with a modern call center, all in one system **Rating:** 4.0/5.0 stars **Reviewed by:** Aarne K. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Webex Calling?** I appreciate that it functions seamlessly across all my devices, ensuring uninterrupted communication. Its cloud-based design and easy accessibility make it especially useful for collaborating with remote teams, and I’ve found the voice quality to be excellent. **What do you dislike about Webex Calling?** It has been an exceptional platform that improves out teams' connectivity and productivity, it's always available and easy to scale. I have nothing negative to say, it has ensured seamless communication across all device (both mobile and web) **What problems is Webex Calling solving and how is that benefiting you?** This solution enables us to move away from traditional telephone systems by providing efficient and dependable call management services. It is adaptable to individual requirements, operates smoothly, and supports global connectivity. Additionally, it includes a wide range of features that make it a comprehensive package, such as an autodialer for handling priority calls. ### 28. Reliable voice for day to day, admin portal takes a minute to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Poppy B. | IT Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Webex Calling?** I'll start with the situation. About a year and a half ago our support queues got messy when folks rotated between home and office and calls didn't always reach the right on call engineer. We moved to Webex Calling to centralized numbers, set proper hunt groups and make sure voicemail didn't sit in a random inbox. What stood out first was the stability. Audio stayed clean even on hotel WiFi and I rarely saw jitter above what users would notice. Call transfer and park were easy to teach and the call pickup groups meant our tier 2s could grab overflow without pinging Slack every five minutes. The admin side let us build auto attendants with timeofday rules and quick updates for holiday hours, which saved me from last minute fire drills.Training was light. Most folks figured out the softphone in the first afternoon and the UI felt familiar enough that we didnt run a long enablement program.I wont pretend every click is perfect but for daily calling, it's straightforward. **What do you dislike about Webex Calling?** A couple of bumps. Initial provisioning took longer than expected because syncing groups from Azure AD to match license assignments wasn't one and done. The admin portal is powerful but things like dial plan edits and site settings live in different spots, so the first week felt like a scavenger hunt. On integrations we wanted tighter presence with Microsoft Teams so a user's status matched their active call in Webex Calling. I't works sometimes but its not always instantaneous. **What problems is Webex Calling solving and how is that benefiting you?** Fewer reconnection issues, cleaner handoffs, and standard caller ID for outbound followups means less context switching. Our SLA for call backs dropped by a few minutes on average and the volume of "try again later" messages shrank. It's not magic, its just consistent. I'd like to see presence syncing and CRM logging tightened, dependable voice in a hybrid setup, it's been the right fit for us over the last 18 months. ### 29. Effortless, Secure Calling Anywhere with Webex **Rating:** 4.5/5.0 stars **Reviewed by:** Manish T. | Network & Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Webex Calling?** Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable. **What do you dislike about Webex Calling?** Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature. ### 30. Simple and Handy for Daily Work Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Rajib M. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Webex Calling?** I like how simple it is to make and receive calls from anywhere, whether I’m on my laptop or phone. The call quality is usually great, and it’s nice having everything (chat, meetings, calls) in one place. **What do you dislike about Webex Calling?** It’s reliable overall, but the user experience could be smoother. Sometimes there’s a small lag or glitch that interrupts calls. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps our team stay connected even when we’re not in the office. We don’t have to rely on personal numbers anymore, and it keeps all our work calls organized in one place. ### 31. I can do business calls effortlessly from my laptop **Rating:** 4.0/5.0 stars **Reviewed by:** Bruno K. | Sales Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Webex Calling?** I like the way that Webex Calling slots in to fit with our current Webex suite very well. I am able to make and receive calls through my computer or mobile app so that it is very convenient to work remotely. I also continuously experience a high-quality phone connection despite the fact my internet connection is not at 100 percent. Visual voicemail is a real time-saving feature that enables me to peruse messages in no time rather than listen to all of them. It actually makes the business communication highly effective. **What do you dislike about Webex Calling?** In certain cases, the process of setting up new users is slightly hard to help out. When getting started there are many settings to configure. Sometimes, I get delay when picking a call. It is normally only a second yet it may be discernable. Even mobile app consumes more battery of my phone than other apps I have installed. **What problems is Webex Calling solving and how is that benefiting you?** Previously we used to use an ancient desktop phone system, which made us desk bound. When one was working away or travelling, making or receiving business calls was hard. Today Webex Calling allows me to carry my business line along with me everywhere I go. I am able to make and receive calls uninterrupted in my laptop or mobile phone. This implies that, I no longer miss an important call of a client when I am out of the office. It has increased flexibility and responsiveness of our team by a huge degree. ### 32. Webex Calling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Webex Calling?** Webex calling makes provisioning new devices easy. The built in troubleshooting also makes it easier to find and analyze call logs. **What do you dislike about Webex Calling?** Relying on Cisco infrastructure can sometimes be challenging to manage. **What problems is Webex Calling solving and how is that benefiting you?** The transition from an on-premises Call Manager to a cloud solution is made seamless. ### 33. Using Webex Calling Via Internet **Rating:** 4.5/5.0 stars **Reviewed by:** yew peng t. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Webex Calling?** Just search email address and call via internet. Easy to implement and install on mobile and laptop. integrate with OS of diffewrent version. Customer support for assistance. call day and night with webex connectivity Can call daily **What do you dislike about Webex Calling?** other parties must signin webex account internet connectivity for cummuncation. **What problems is Webex Calling solving and how is that benefiting you?** communicate with construction site progress and manpower updates. ### 34. LIBERTY AND CONTROL **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Alberto S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Webex Calling?** It is easy and practical. I love the voice filters. After 2020 pandemia we work mainly at home where are normal home noises and with that filters we can have high quality calls. Many times the home internet is not the best, but with the codec and the AI the communications is greate. The chats it very practical and it greate that we can chat with other users ( free account ). We use chat, reunion, calls, spaces day by day. Very hepful can handle the wsebex app on cel phone, computer and othere devices. **What do you dislike about Webex Calling?** The reports are very complex to understand for a common people. That reports are very dense, with many information that do not male sense for the normal people. **What problems is Webex Calling solving and how is that benefiting you?** work like a team in a desentraliced mode. We work home office but we keep everyntg on control with liberty. Before webex we had many problems with the communication. We had noise, drop calls, we can not hear our customer and they also can hear us. Now that problem is only a bad memory. The facilities about IVR and ACD are very good. Enogh for a small bussines ### 35. "webex calling - Best tool for virtual meetings" **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie s. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Webex Calling?** Webex calling became my go to software for all my meetings with my clients overseas and with my employees as well. I love it so much that now i encourage people to use it for every virtual conference call. You can easily share screen with your clients while explaining or demonstrating anything easily. Also it comes with automated attendance feature so i don't have to manually check who attended the meeting. I can even easily share files on chat to a single person or a group while on a call with instant messaging feature so i don't have to mail everyone separately. It's very easy and convenient for me to use webex calling and if i ever face any issues with the software i can contact webex support, they're fast and quick in resolving any problem I'm facing and respond very quickly to my questions. **What do you dislike about Webex Calling?** Personally i haven't found anything that i don't like about webex calling. It's best video conferencing software for me out there. It proved very beneficial and hassle-free for me and my clients. **What problems is Webex Calling solving and how is that benefiting you?** Webex calling provide best call quality which makes communication for me and any of my clients overseas very easy. I can totally become reliable on the security of this software that my data and my client's data is totally secure with it. So far webex calling is benefiting me very much, CISCO has done great job in creating this platform for us ### 36. Best way to hold professional meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Webex Calling?** It's simple and elegant to use... Effective, clear voice and picture quantity even in low network areas.i have not seen it hang any time. **What do you dislike about Webex Calling?** It's all good as per my point of view. I use it on regular basis for meetings. **What problems is Webex Calling solving and how is that benefiting you?** I had used few of other softwares for the meetings but none of them was as clear and efficient like webex ### 37. Webex:ultra fast and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Webex Calling?** Webex is very easy to connect with any person and it protect privacy while sharing the screen **What do you dislike about Webex Calling?** It gives notification to presenter when any person joins which is very annoying **What problems is Webex Calling solving and how is that benefiting you?** Connecting people and it helps in colloboration with different people ### 38. Our go to tool for remote working ! **Rating:** 4.5/5.0 stars **Reviewed by:** Margaret B. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Webex Calling?** Webex calling is supreme for remote working in work from home setup. I like its call and video quality across different areas and it also has instant messaging service right on the dashboard. It is very reliable for team working cause it supports file sharing option and good quality video conferencing as well . **What do you dislike about Webex Calling?** No call or video drops while communication and in meeting so i dont have any complaints regarding the main working point of Webex calling. **What problems is Webex Calling solving and how is that benefiting you?** It act as an online communication channel when our team works remotely and it improved our productivity and drop free conference calls. If i sum it all up its a good productive platform. ### 39. Excellent platform for voice and video communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Webex Calling?** It provide a very realiable voice and video service. **What do you dislike about Webex Calling?** It is a closed platform so the addition of IP Phones from another vendors it is more complex compared with Cisco devices **What problems is Webex Calling solving and how is that benefiting you?** Webex calling allows us to integrate and communicate all our branch offices , and its auto provisioning methods has helped us saving time in the deployment process ### 40. Webex Calling the best Platform! AMAZED **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid K. | Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Webex Calling?** The best thing about Webex Calling is that it is one of the most unique software solutions, and it helps us deploy cloud services. It is a complete enterprise-grade cloud system. **What do you dislike about Webex Calling?** Nothing works well, effective and efficient. Satisfied :) **What problems is Webex Calling solving and how is that benefiting you?** It is helping us in the calling system through VoIP, which helps us receive calls throughout the work period from our customers. ### 41. Feature-Rich Platform for Daily Business Callls **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria T. | Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Webex Calling?** One standout feature of Webex calling is its integration with mobile devices, which allows our team to make and receive calls from anywhere, ensuring flexibility for hybrid work and efficient customer support. Also, the call analytics dashboard is also highly useful. **What do you dislike about Webex Calling?** The admin portal could use more customization options to set user permissions or configure call flow rules. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has significantly enhanced our ability to manage calls for multiple departments. It has replaced the need for separate phone system across teams. ## Webex Calling Discussions - [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) - 2 comments, 1 upvote - [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) - 1 comment, 1 upvote - [Is Webex Teams included with Webex Calling?](https://www.g2.com/discussions/webex-calling-and-webex-teams) - 1 comment, 1 upvote - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [View Webex Calling pricing details and edition comparison](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1403403&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A39%3A36+-0500&secure%5Bsession_id%5D=f529a7eb-0e3f-496a-80af-7764bd4363d3&secure%5Btoken%5D=8843499b2877bff59ac142ab6c2abd8a222f6378d0bbfc6818b2ff2d9c4c5d84&format=llm_user) ## Webex Calling Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) ## Webex Calling Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Webex Calling Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)