UX/UI is very friendly.

Can see all the details of campaigns in one place.

Campaign excuation is very easy

customer support is good Review collected by and hosted on G2.com.

Webengage has so many Features, Which many users are aware off.

They need to educate users about it.

They need to speak more about there product Review collected by and hosted on G2.com.

One stop Solution for ANALYTICS and Automation Review collected by and hosted on G2.com.

The support provided by the retention consultant was disappointing, and I also found the platform lacking in user friendliness. Review collected by and hosted on G2.com.

WebEngage has proven to be a valuable CRM tool for our food and beverage brand, especially since we need to engage customers across our website and mobile app. What stands out is its capability to track the customer journey effectively, providing us with clear insights into how our customers interact with our brand at different touchpoints.

Furthermore, the platform offers robust features for analyzing our CRM campaigns. The analytics dashboards are intuitive and provide the necessary data to measure campaign performance, understand what resonates with our audience, and refine our marketing efforts for better results. For a growing food and beverage business like ours, the fact that WebEngage is also budget-friendly compared to many other CRM tools in the market is a significant advantage. Review collected by and hosted on G2.com.

More gamification tools can be incorporated into the low subscription plan so that we can increase the website's conversion. Review collected by and hosted on G2.com.

One of the stand-out features for me is the ease of use and navigation within the platform. Finding my way around the different sections, from analytics to campaign creation, feels logical and straightforward. This ease extends directly to the creation of customer journeys. The visual journey builder is excellent, making it simple to map out complex user flows and automate communication across various channels. The overall collection of tools provided, such as the segmentation engine and A/B testing capabilities, are powerful and readily accessible, allowing us to execute sophisticated marketing strategies without getting bogged down in overly technical hurdles. Review collected by and hosted on G2.com.

While many aspects are easy to use, I've found the integration process can be a bit complex. Connecting WebEngage with other third-party systems sometimes requires a deeper technical understanding than I would prefer. Additionally, when it comes to personalization for one's own design, achieving highly customized layouts often requires delving into HTML. While this offers flexibility, it would be a significant improvement to have a more robust drag-and-drop form builder or template editor that allows for greater design control without needing coding knowledge. This would streamline the creation of branded and highly personalized communication assets Review collected by and hosted on G2.com.

The detailed analysis of the user event where I can see every activity of the user and according to that I can create my journey to retain the customer. Also the AI powered suggestions also help a lot. Features enabled in journeys are very useful for example segregating users through UTM Source and UTM Content. Review collected by and hosted on G2.com.

Data discrepancy. We are still not ready to fully shift to webengage due to this. Also there are extra clicks to run campaigns which i feel is not a good customer experience. Review collected by and hosted on G2.com.

I love its automated journey and funnel features that provide real-time feeds on user actions on our properties. Review collected by and hosted on G2.com.

The user interface can get a little complex for some users Review collected by and hosted on G2.com.

We are able to track the actual journey of our users, including what they do and where they spend most of their time, such as on the Product page, Collection page, or Offer page. It is also really helpful for us to create user journeys and segments, allowing us to easily extract the required cohorts from Webengage. Additionally, we can easily retarget our users, setting up journey channels like SMS, WhatsApp, Email, and APN. We can access data for the last 12 months, and I can't imagine tracking my daily metrics without Webengage. Review collected by and hosted on G2.com.

Need extend data range and more user friendly UI Review collected by and hosted on G2.com.

The best part that I like about WebEngage is their support. They are so good at support that they have a huge separate team when it comes to support, recently we had a few problems where their support team helped us so well. This tool is the best for marketing automation as it's easy to use and has lots of options to get insights, For us, it provides every basic detail we want to know about our users. when it comes to integration it is so easy to integrate with the other tools which helps our business very well. So recently we had to insert some things where we wanted webengage help, so they helped us very quickly and implemented the sections we wanted for our business. we use webengage daily as it provides the complete movement of our users where our work becomes easy. Review collected by and hosted on G2.com.

When the tool itself offers this much pretty good options, there are so dislike such, but one thing about dislike is their analytics part, so it's like a old fashioned dashboard for analytics, so recently they have understood and worked on it and from Feb 12th onwards they have implemented also, so its much better now Review collected by and hosted on G2.com.

New AI enhancement and AI based on product specially CDPx, Analytics, and WebEngage Black . Review collected by and hosted on G2.com.

Beta feature are not unlocked for us in dashboard Review collected by and hosted on G2.com.

They have implemented a new UI for a better user experiance. Review collected by and hosted on G2.com.

yes, Now they have updated the journeys section earlier we were not able to edit the existing running journey, now we can edit it

they have impleted the onsite campaign creation without dependency Review collected by and hosted on G2.com.