WebEngage Reviews & Product Details


What is WebEngage?

WebEngage is a marketing automation software that helps B2C & B2B companies drive more revenue from their existing customers and anonymous users. WebEngage enables product managers, marketers and developers to find value in customer data by easily optimizing mobile content and messaging via flexible A/B testing, marketing automation and powerful user analytics. WebEngage helps companies segment their customers and engage with them in a contextual and personalized manner through various channels such as, Email SMS Push In-app Facebook Web Push On-site Notifications On-site Surveys On-site Feedback Through WebEngage, companies can create complex lifecycle campaigns in seconds using the "Journey Designer".

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Languages Supported
Afrikaans, Albanian, Arabic, Armenian, Basque, Bengali, Bulgarian, Catalan, Central Khmer, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Fijian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Modern Greek (1453-), Mongolian, Nepali, Norwegian, Panjabi, Persian, Polish, Portuguese, Quechua, Romanian, Russian, Samoan, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Tibetan, Tonga (Tonga Islands), Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa
Vendor
WebEngage
Company Website
Year Founded
2011
HQ Location
Mumbai, India
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
94
Twitter
@webengage
Twitter Followers
2,794
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Companies Using WebEngage

Intuit
eBay
Whirlpool
Segment
Thomson Reuters
Telefonica
Telogis
RingCentral
Avaya
Justworks
Lydia
NoRedInk

WebEngage Reviews

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WebEngage Reviews

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Mid-Market
(201-500 employees)
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"Software is buggy & support team doesn't handle to our requests timely"

What do you like best?

There is nothing good to like. I hate the guts of support team. The way they deal with customers.

What do you dislike?

Worst platform ever used. Their software is full of bugs. Even the basic feature of email- marketing has not been mastered properly. More worse is their support team, who doesn't take accountability of their buggy software. They keep on transferring call to some other person to procrastinate the issue. My humble request to their team, please accept that your software is full of bugs so that one can figure out a way to use this buggy software. I hope somebody from your team will contact me after reading this review. Thanks

Recommendations to others considering the product:

Worst platform ever used. Their software is full of bugs. Even the basic feature of email- marketing has not been mastered properly. More worse is their support team, who doesn't take accountability of their buggy software. They keep on transferring call to some other person to procrastinate the issue. My humble request to their team, please accept that your software is full of bugs so that one can figure out a way to use this buggy software. I hope somebody from your team will contact me after reading this review. Thanks

What problems are you solving with the product? What benefits have you realized?

No problem has been solved. More problems are getting created.

WebEngage Pricing

WebEngage Features

  • Building and Personalizing Emails
  • Sending Outbound Emails
  • Manage Email Deliverability
  • Automated Email Responses
  • Dynamic Content
  • A/B Testing

WebEngage User Ratings

8.7
Ease of Use
Average: 8.5*
8.9
Quality of Support
Average: 8.9*
7.9
Ease of Setup
Average: 8.2*
* Marketing Automation Category
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