The integration with our PIMS system (Cornerstone) has been so helpful. The texting option has been a lifesaver for our hospital. Everyone loves to text, and this makes communication easier and also allows for more accurate record keeping of client communication. The onboarding process was easy and quick. It si also very user friendly. Review collected by and hosted on G2.com.

The one criticism is that since it is an internet-based system, if there is an outage of any kind, the entire phone system is down. Other than that, we have not had any issues. Review collected by and hosted on G2.com.

Weave is affordable, easy to use and very customizable. The caller ID syncing with practice software is convenient so you can immediately identify the client and their pets before even picking up the phone. The text messaging feature is great and convenient that it can be the same number as the main phone line. Review collected by and hosted on G2.com.

It only updates every 24 hours which can be confusing for clients who get reminders for cancelled appointments. It would also be better if the phones themselves showed who was calling rather than just the app. Review collected by and hosted on G2.com.

I love the simplicity of Weave. Even when you are unsure of how to work a new task, the help option or even customer service has been so simple to navigate and receive quick answers. Review collected by and hosted on G2.com.

Ideally would like to click a button to turn on the phones during non business hours instead of having to keep changing. Review collected by and hosted on G2.com.

Weave gives us better access to our clients with 2 way texting, customizable forms that are easy to build and send to clients, and an internal team chat for us to keep our staff up to date on the day to day business. Weave has streamlined many of our processes making them more efficient and informative. Review collected by and hosted on G2.com.

So far we haven't come across any issues that we don't like. If Payments could be integrated with Ezyvet that would be awesome. (We would have used Weave for payments, but it didn't integrate and the charges were more than what we were paying with our current provider.) Because I love the functionality of Weave, I would love if they developed an HR tool with AI dictation for corrective action and performance review meetings that could be uploaded into their personnel file. Review collected by and hosted on G2.com.

Weave is a very easy application to use. It's not complicated as the interface is very simple and has all the features that an office might need to operate on a daily basis. It's also easy to start and implement the app and is customizable to our needs. Our office uses it all the time to communicate with both patients and with coworkers, ensuring effective communication and integration to our everyday office life. Review collected by and hosted on G2.com.

I do notice that Weave still has some technical issues--sometimes I would have to reload my Weave app as the messages do not come through my computer when communicating with colleagues. It's not that big of a deal, but it does become kind of a nuisance, especially when things are getting busy in the office. Review collected by and hosted on G2.com.

What I liked about Weave is that it is accessible and user friendly. Patients and orders are what is keeping our practice going and with Weave, it has helped us a lot in scheduling appointments and reminding patients on their upcoming appointments and even letting our patients know about their orders. Review collected by and hosted on G2.com.

What I disliked about Weave at first was that they changed their features, but after getting used to the new look and interface, I was able to use it with ease. Review collected by and hosted on G2.com.

It is all in one simplicity as far as patient communication, payments etc Review collected by and hosted on G2.com.

That it takes a bit to sync with real time and that it is not smart enough to determine that a split appt is the same and shouldn't text patients 2 different appt times. Review collected by and hosted on G2.com.

Weave has been a pleasure to use. It integrates seamlessly with our PMS, and our staff found it easy to learn. The platform has improved the flow of client communication and has also made it easier for us to capture reviews. Review collected by and hosted on G2.com.

The only downside is that PMS writeback is not available at the lower level package. Review collected by and hosted on G2.com.

The pricing is significantly lower than our previous phone service provider. Customer support is pretty good too - they're responsive and do their best to assist. Review collected by and hosted on G2.com.

The app can be quite slow sometimes, especially when nice features like Call Intelligence are turned on, because the call recording it requires to work really slows it down Review collected by and hosted on G2.com.

It allows us to communicate with patient quicker and to send alerts about appointments Review collected by and hosted on G2.com.

The desktop mode would be good for the app as well Review collected by and hosted on G2.com.