Weave Reviews & Product Details

Nothing. It has caused more stress for our office than help. Review collected by and hosted on G2.com.

- Constantly loses connection with our server, creating errors with auto messaging to patients.

- Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren't getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists).

- There is a new "glitch" literally every week that requires a new phone call and days to fix (with no actual fix). Review collected by and hosted on G2.com.

it is so easy to use I introduced it to our office about 2 yearsago and they all love it. easy to transfer our calls if we have a remote day. easy to text everyone and recieve pics if we need our patient insurance card. our faxes we wanted to stop using our printer, so much ink was waisted, electronic faxes was the way to go and I can save phone/fax numbers so we always know where it came from.it is so easy to download on your cell phone or computer. we use it everyday . its been rare but when I contact customer service they are on it and answer quick , you can even just chat online if needed Review collected by and hosted on G2.com.

the only issue is it does not intergrate with our emr and scheuling does not transfer over Review collected by and hosted on G2.com.

While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues. Review collected by and hosted on G2.com.

No downsides noted. Although it's rare, all technical issues are solved with a live representative in a timely manner. I always feel comfortable to call with any help knowing it will be resolved. Review collected by and hosted on G2.com.

For our office, it is a great help that we can text to communicate with patients as it is sometimes faster for patients who prefer to message than have a phone call.

It has helped with our forms as well.

We love the reminders for those who are scheduled and the recall system to catch patients who haven't yet been scheduled.

We also use it as a communication among staff while at the office which helps keep everyone on the same page.

When needing customer support they are easy to get ahold of. Review collected by and hosted on G2.com.

There are still some glitches here and there with the system. But overall we don't have any downsides. Review collected by and hosted on G2.com.

Wonderful phones, easy system for patient identification, transfering calls, putting people on hold, etc. The app on the desktop is great that we can see who is calling, and lookup patient details as far as account and appointments.

Weave customer service is also wonderful and helpful. Review collected by and hosted on G2.com.

Having to navigate throught a lot of places to get info on one patient. Review collected by and hosted on G2.com.

It offers an "all in one" patient engagment service... if it worked Review collected by and hosted on G2.com.

The desktop and web apps are atrocious. We won't be able to text patients randomly because their profile says "patient opted out" even though the patient's communication preferences allow for it and we can't fix it.

The phone part of the app regularly crashes. I have to struggle between the mobile app, the web app and the desktop app to even reach a patient.

The forms are needlessly complex and buggy.

Support is nonexistent and the sales team is increibly pushy.

You will call or email support and never get a reply unless you hound them. Review collected by and hosted on G2.com.

We rely heavily on the texting option that Weave offers. The staff and clients love this option and it has really helped with the amount of calls that would be coming in. Clients also love that they can text us pictures of their pets to give us a better understanding of issues like skin and if they need to be seen ASAP. We would be lost without Weave. Review collected by and hosted on G2.com.

The only thing I do not like is that Weave is not integrated with our pims. So, we have to copy and paste text messages into our pims. Review collected by and hosted on G2.com.

I love the ease of access it gives us to our patients and patient information. The customer support has always been quick and easy. Review collected by and hosted on G2.com.

Has some glitches every now and then. Sending texts without times or on days were not here. Review collected by and hosted on G2.com.

I think Weave is a fantastic platform for office use and patient communication. Our office uses the interoffice text/instant message communication feature to communicate with each other during the work day. We also use the text feature to quickly and efficiently communicate with our patients multiple times a day. Review collected by and hosted on G2.com.

The biggest fault I find with Weave is being unable to send out a mass email or mass text messages to patients regarding last-minute appointment availability. I've worked with Revenue Well, and their feature for that service is fantastic. Review collected by and hosted on G2.com.

Texting reminders of appointment go out automatically, Texting when their order arrives, Texting foreign languages giving me time to use google translate, Texting me a picture of their insurance card. Review collected by and hosted on G2.com.

I don't like it when weave is down, which isn't very often, but you feel handicapped without it. Review collected by and hosted on G2.com.