# Best IT Alerting Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. [Network monitoring](https://www.g2.com/categories/network-monitoring) and [incident management](https://www.g2.com/categories/incident-management) software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows. To qualify for inclusion in the IT Alerting category, a product must: - Monitor IT systems for abnormalities - Automate alerts for incidents - Deliver notifications to system administrators ## Top IT Alerting Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5.0 (771 reviews) | ServiceNow-integrated on-call escalation and incident paging | "[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)" | | 2 | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5.0 (468 reviews) | Real-time root cause tracing in microservices | "[Instant Service Discovery and Game-Changing Alerting for Faster Incident Response](https://www.g2.com/survey_responses/ibm-instana-review-12370400)" | | 3 | [Site24x7](https://www.g2.com/products/site24x7/reviews) | 4.6/5.0 (429 reviews) | Proactive uptime monitoring with multi-channel alerting | "[Single Dashboard Monitoring That Makes Infrastructure Management Effortless](https://www.g2.com/survey_responses/site24x7-review-11331109)" | | 4 | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5.0 (709 reviews) | Unified observability across cloud infrastructure and microservices | "[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)" | | 5 | [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) | 4.7/5.0 (292 reviews) | External uptime monitoring with instant downtime alerts | "[Simple, Reliable Monitoring with Instant Alerts—A Daily Essential](https://www.g2.com/survey_responses/uptimerobot-review-12541129)" | | 6 | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5.0 (941 reviews) | — | "[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)" | | 7 | [Uptime.com](https://www.g2.com/products/uptime-com/reviews) | 4.6/5.0 (367 reviews) | External synthetic monitoring with global probe coverage | "[Reliable Real-Time Monitoring with Room for Growth](https://www.g2.com/survey_responses/uptime-com-review-12510484)" | | 8 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (570 reviews) | Full-stack observability with distributed tracing | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 9 | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5.0 (961 reviews) | ITSM ticketing with Atlassian ecosystem integration | "[Jira Service Management for Efficient Ticket Tracking and Support Workflow](https://www.g2.com/survey_responses/jira-service-management-review-12817846)" | | 10 | [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) | 4.5/5.0 (180 reviews) | Multi-channel incident alerting with on-call automation | "[Streamlined Incident Management with Great GCP Integration and Support](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)" | --- ## What Are the Most Common Questions About IT Alerting Software? *AI-generated · Last updated: May 26, 2026* ### Which solution supports alert escalation workflows? Based on G2 reviews, several IT alerting software products support alert escalation workflows, but xMatters appears repeatedly in recent feedback for automated escalation chains, fallback contacts, and routing alerts to backup responders when the primary contact does not respond. According to verified users, PagerDuty and SIGNL4 also help teams manage escalation paths and on-call response, especially for after-hours incidents and distributed teams. G2 reviewers mention that these tools reduce manual follow-up, clarify ownership, and help teams respond faster when incidents occur. Reviewers also note that setup quality and alert tuning matter, because poorly configured workflows can still create noise even when escalation features are strong. ### What platform provides analytics on alert resolution times? Based on G2 reviews, xMatters is frequently mentioned for visibility into incident timelines, response data, and post-incident reporting that helps teams review how long it takes to acknowledge and work through alerts. According to verified users, PagerDuty and ITOC360 also provide incident timelines and reporting that support retrospective analysis and operational review. G2 reviewers mention that these capabilities are useful for tracking ownership, understanding who responded, and improving follow-up processes after incidents. Buyers should note that reviewers sometimes call out limits in deeper custom reporting, but the overall feedback shows these platforms help teams analyze alert handling and resolution workflows more clearly than relying on email or chat alone. ### Which tool supports IT alerting for cloud and on-premise systems? Based on G2 reviews, Datadog supports IT alerting across both cloud and infrastructure environments by bringing logs, metrics, traces, and alerting into one platform. According to verified users, teams use it across AWS, GCP, servers, and distributed applications to centralize monitoring and incident response. G2 reviewers mention that Datadog helps unify visibility across modern environments, making it easier to spot problems and act before they escalate. Reviews also note broad integrations and support for multiple platforms, which is valuable for teams managing mixed deployments. Some users mention setup complexity and cost as tradeoffs, but the recurring feedback points to strong coverage for cloud and on-premise alerting needs. ### Which vendor offers AI-powered alert prioritization? Based on G2 reviews, IBM Instana is frequently described as using smart or AI-based alerting to help teams reduce noise and focus on meaningful incidents. According to verified users, its alerting can learn normal behavior, correlate related events, and support faster root cause analysis when applications or infrastructure degrade. G2 reviewers mention that Dynatrace and PagerDuty also bring AI-driven features into alerting, including grouping related alerts, surfacing likely root causes, and helping teams prioritize what needs action first. Reviewers still note that tuning is important, since some AI-driven alerts can create false positives if configurations are not refined. Overall, the strongest AI-prioritization language in recent reviews appears around Instana and Dynatrace. ### Which IT alerting platform offers the fastest incident notifications? Based on G2 reviews, PagerDuty is repeatedly described as fast and reliable for getting critical alerts to the right person through phone, SMS, app, and email notifications. According to verified users, teams value how quickly mobile alerts arrive and how escalation policies help prevent incidents from being missed. G2 reviewers mention similar strengths for xMatters and SIGNL4, especially for after-hours support and urgent notification delivery. The strongest pattern across reviews is that speed depends not only on the platform, but also on alert routing and tuning. Buyers looking for fast incident notifications should prioritize products that combine multi-channel delivery, dependable escalation, and simple on-call management rather than relying on email alone. ### What is the top-rated IT alerting software for enterprises? Based on G2 reviews, enterprise buyers often highlight IBM Instana, xMatters, and PagerDuty for IT alerting software, with recurring praise for automation, integrations, on-call workflows, and incident response coordination. According to verified users, IBM Instana stands out for smart alerts, real-time visibility, and root cause analysis, while xMatters is often praised for escalation workflows and coordination, and PagerDuty for reliable alert delivery and on-call management. G2 reviewers mention that enterprise teams value centralized visibility, reduced alert fatigue, and integrations with broader monitoring and collaboration stacks. The best fit depends on whether the priority is observability-led alerting, incident orchestration, or responder management across large teams. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) – strong for smart alerts, root cause analysis, and real-time visibility across dynamic environments - [xMatters](https://www.g2.com/products/xmatters/reviews) – well suited for escalation workflows, on-call coordination, and incident communication - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) – commonly used for reliable alert routing, scheduling, and fast incident response ### What is the best IT alerting tool for large-scale IT environments? Based on G2 reviews, Datadog is a strong fit for large-scale IT environments because reviewers consistently describe it as a unified platform for monitoring infrastructure, applications, logs, and alerts across complex systems. According to verified users, it helps teams manage distributed environments, centralize visibility, and investigate incidents faster without jumping across multiple tools. G2 reviewers mention that it works well for large cloud footprints and multi-service architectures where observability and alerting need to stay connected. Other products like IBM Instana and New Relic are also mentioned for broad visibility, but Datadog appears especially well aligned with teams handling scale, diverse integrations, and high operational complexity. **Here are some of the top-rated products on G2:** - [Datadog](https://www.g2.com/products/datadog/reviews) – unified monitoring and alerting across cloud infrastructure, applications, and logs - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) – useful for dynamic microservices environments with smart alerts and root cause analysis - [New Relic](https://www.g2.com/products/new-relic/reviews) – helps large teams monitor applications, infrastructure, and user experience in one place ### What platform integrates IT alerting with monitoring systems? Based on G2 reviews, xMatters is consistently described as a platform that integrates IT alerting with monitoring systems and communication workflows. According to verified users, it connects with tools such as ServiceNow, Splunk, Jira, Slack, and other monitoring platforms to automate routing, escalation, and incident collaboration. G2 reviewers mention that it helps centralize incident response by tying alerts from monitoring systems to the right people and actions. PagerDuty, Opsgenie, and SIGNL4 are also mentioned for connecting alerts from multiple sources, but xMatters stands out in recent reviews for workflow-driven integrations and alert orchestration. Buyers should still expect some setup effort for more advanced or custom workflows. ### Which vendor provides multi-channel alert delivery? Based on G2 reviews, PagerDuty is one of the clearest examples of a vendor providing multi-channel alert delivery. According to verified users, it reliably sends alerts through phone calls, SMS, email, mobile push, and integrations with collaboration tools, helping teams avoid missed incidents. G2 reviewers mention that xMatters, SIGNL4, and OnPage also support multi-channel delivery, especially for urgent after-hours communication and on-call response. The main buyer takeaway from reviews is that multi-channel coverage matters most when teams need dependable escalation and rapid acknowledgment across shifts. Reviewers also note that alert tuning is still important, because broad delivery options can create noise if routing rules are not configured carefully. ### What is the most affordable IT alerting system for SMBs? Based on G2 reviews, SMB buyers looking for affordable IT alerting software often mention UptimeRobot, Site24x7, and Better Stack because reviewers repeatedly describe them as cost-effective, easy to set up, and practical for smaller teams. According to verified users, these tools help monitor uptime, websites, APIs, and services without the heavier cost or complexity often associated with enterprise-focused platforms. G2 reviewers mention generous free plans, straightforward setup, and useful alerts as major strengths for growing businesses. While they may not cover every advanced incident orchestration need, they are consistently described as strong options for teams that want reliable alerting with simpler administration and lower budget pressure. **Here are some of the top-rated products on G2:** - [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) – popular for easy website and service uptime alerts with a generous free option - [Site24x7](https://www.g2.com/products/site24x7/reviews) – useful for affordable all-in-one monitoring across sites, servers, and services - [Better Stack](https://www.g2.com/products/better-stack/reviews) – praised for simple setup, clean monitoring workflows, and real-time alerting ## How Many IT Alerting Software Products Does G2 Track? **Total Products under this Category:** 120 ### Category Stats (Jul 2026) - **Average Rating**: 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Checkly (+0.39%) - Among all products in this category, Checkly recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank IT Alerting Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,500+ Authentic Reviews - 120+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which IT Alerting Software Is Best for Your Use Case? - **Leader:** [xMatters](https://www.g2.com/products/xmatters/reviews) - **Highest Performer:** [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - **Easiest to Use:** [xMatters](https://www.g2.com/products/xmatters/reviews) - **Top Trending:** [Dash0](https://www.g2.com/products/dash0/reviews) - **Best Free Software:** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) --- **Sponsored** ### OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1236&secure%5Bchosen_at%5D=2026-07-04T10%3A19%3A44Z&secure%5Bdisplayable_resource_id%5D=1236&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27128&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting&secure%5Btoken%5D=f95046faecc1a1c412d304423b68244dc80e5a9337f035a9b084bec4a6b94079&secure%5Burl%5D=https%3A%2F%2Fwww.onpage.com%2Fproducts%2Fon-call-alerting%2F%3Futm_source%3DG2%2Bclicks%26utm_medium%3DTopic_IT%2BAlerting%26utm_id%3DG2%2BPaid&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated IT Alerting Software Products in 2026? ### 1. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 771 **How Do G2 Users Rate xMatters?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind xMatters?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 27% Mid-Market #### What Are xMatters's Pros and Cons? **Pros:** - Alerting System (62 reviews) - Ease of Use (54 reviews) - Alert Management (50 reviews) - Automation (43 reviews) - Notifications (40 reviews) **Cons:** - Complexity (26 reviews) - Learning Curve (22 reviews) - Alert Issues (17 reviews) - Complex Setup (16 reviews) - Difficult Setup (16 reviews) ### What Do G2 Reviewers Say About xMatters? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. **Cons:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. #### What Are Recent G2 Reviews of xMatters? **"[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)"** **Rating:** 5.0/5.0 stars *— Alexander P.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) --- **"[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)"** **Rating:** 5.0/5.0 stars *— Zuhaib I.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) --- #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### 2. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **How Do G2 Users Rate IBM Instana?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind IBM Instana?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are IBM Instana's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Monitoring (116 reviews) - Real-time Monitoring (106 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (65 reviews) **Cons:** - Expensive (43 reviews) - User Interface Issues (41 reviews) - Learning Curve (40 reviews) - Difficult Learning (36 reviews) - Pricing Issues (36 reviews) ### What Do G2 Reviewers Say About IBM Instana? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Instana, enjoying effortless monitoring and quick integration. - Users praise the **effortless monitoring** capabilities of IBM Instana, highlighting its automatic service discovery and real-time visibility. - Users value the **real-time monitoring** of IBM Instana, enabling quick diagnosis and effortless management of complex applications. - Users value the **effortless and fast monitoring** capabilities of IBM Instana, enhancing their application management experience. - Users appreciate the **effortless setup** of IBM Instana, significantly reducing the time needed for monitoring complex applications. **Cons:** - Users find the **pricing of IBM Instana to be quite high** , especially as infrastructure requirements grow. - Users find the **user interface busy and confusing** , making it challenging to analyze data effectively. - Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools. - Users find the **difficult learning experience** with IBM Instana challenging, especially for new users navigating its features. - Users express concerns about **high pricing** as IBM Instana's costs increase with scaling infrastructure. #### What Are Recent G2 Reviews of IBM Instana? **"[Instant Service Discovery and Game-Changing Alerting for Faster Incident Response](https://www.g2.com/survey_responses/ibm-instana-review-12370400)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12370400) --- **"[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) --- #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### 3. [Site24x7](https://www.g2.com/products/site24x7/reviews) ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers. **Average Rating:** 4.6/5.0 **Total Reviews:** 429 **How Do G2 Users Rate Site24x7?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Site24x7?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 42% Small-Business #### What Are Site24x7's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Monitoring (73 reviews) - Real-time Monitoring (61 reviews) - Monitoring Features (52 reviews) - Monitoring Services (49 reviews) **Cons:** - Complexity (25 reviews) - Alert Issues (23 reviews) - Learning Curve (21 reviews) - Expensive (20 reviews) - Not User-Friendly (18 reviews) ### What Do G2 Reviewers Say About Site24x7? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Site24x7, benefiting from its straightforward setup and seamless integration. - Users highly value the **single pane of glass visibility** , facilitating efficient navigation between different monitoring metrics seamlessly. - Users value the **real-time monitoring** feature of Site24x7 for its efficient oversight of diverse services and applications. - Users appreciate the **monitoring features** of Site24x7, enabling comprehensive insights across multiple locations and infrastructure. - Users value the **timely alerts and customizable monitoring** features of Site24x7, enhancing their infrastructure oversight. **Cons:** - Users find the **complexity of the platform** increases with growth, requiring time to learn all features and settings. - Users find the **excessive and repetitive alerts** from Site24x7 overwhelming, complicating their monitoring experience. - Users often find the **learning curve steep** , struggling with complexity and feature overload at times. - Users find the pricing of Site24x7 to be **confusing and expensive** , especially with multiple monitors and add-ons. - Users find the **interface not user-friendly** , feeling overwhelmed by the multitude of available options. #### What Are Recent G2 Reviews of Site24x7? **"[Single Dashboard Monitoring That Makes Infrastructure Management Effortless](https://www.g2.com/survey_responses/site24x7-review-11331109)"** **Rating:** 4.5/5.0 stars *— Kavikumar N.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-11331109) --- **"[Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights](https://www.g2.com/survey_responses/site24x7-review-13054966)"** **Rating:** 5.0/5.0 stars *— Ravi R.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-13054966) --- #### What Are G2 Users Discussing About Site24x7? - [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool) - [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment - [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool) - [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment ### 4. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 709 **How Do G2 Users Rate Datadog?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Datadog?** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Enterprise #### What Are Datadog's Pros and Cons? **Pros:** - Monitoring (150 reviews) - Ease of Use (145 reviews) - Real-time Monitoring (122 reviews) - Features (98 reviews) - Analytics (94 reviews) **Cons:** - Expensive (102 reviews) - Pricing Issues (81 reviews) - Learning Curve (75 reviews) - Cost (65 reviews) - Learning Difficulty (56 reviews) ### What Do G2 Reviewers Say About Datadog? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive monitoring tools** of Datadog, finding it easy to gain insights and support. - Users appreciate the **ease of use** of Datadog, enjoying seamless integrations and intuitive dashboard creation. - Users appreciate the **real-time monitoring** capabilities of Datadog, enhancing their operational efficiency and responsiveness. - Users appreciate the **robust and user-friendly features** of Datadog, enhancing their monitoring and integration capabilities. - Users commend the **intuitive analytics and dashboard creation** in Datadog, facilitating seamless user session tracking. **Cons:** - Users find the **subscription cost too high** , feeling Datadog could offer better value for money. - Users express concerns about **pricing issues** , as costs can escalate rapidly and appear excessively high. - Users find the **steep learning curve** challenging, especially with frequent updates and advanced features to master. - Users feel that the **cost is too high** , especially as expenses can scale quickly with added features. - Users experience a **learning difficulty** due to a steep curve and complicated setup, especially for newcomers. #### What Are Recent G2 Reviews of Datadog? **"[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12783228) --- **"[Faster incident detection and root-cause analysis, leading to better customer experience.](https://www.g2.com/survey_responses/datadog-review-12850013)"** **Rating:** 4.5/5.0 stars *— Bertrand P.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12850013) --- #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### 5. [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime. **Average Rating:** 4.7/5.0 **Total Reviews:** 292 **How Do G2 Users Rate UptimeRobot?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind UptimeRobot?** - **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot) - **Year Founded:** 2010 - **HQ Location:** Sliema, Malta - **Twitter:** @uptimerobot (17,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9396064/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 19% Mid-Market #### What Are UptimeRobot's Pros and Cons? **Pros:** - Notifications (71 reviews) - Easy Setup (68 reviews) - Monitoring (61 reviews) - Ease of Use (53 reviews) - Reliability (51 reviews) **Cons:** - Inadequate Notifications (20 reviews) - Plan Limitations (13 reviews) - Expensive (9 reviews) - Poor UI (9 reviews) - Limited Monitoring (8 reviews) ### What Do G2 Reviewers Say About UptimeRobot? *AI-generated summary from verified user reviews* **Pros:** - Users love the **immediate notifications** from UptimeRobot, enabling proactive responses and enhancing customer service for website issues. - Users love the **easy setup** of UptimeRobot, allowing for quick and effective monitoring right away. - Users value the **reliable monitoring** of UptimeRobot, enjoying the peace of mind it brings for website uptime. - Users find UptimeRobot's interface **easy to use** , making website monitoring intuitive and convenient for small businesses. - Users emphasize the **reliability** of UptimeRobot, consistently ensuring their websites remain online without issues. **Cons:** - Users express frustration with the **inadequate notifications** from UptimeRobot, often facing delays or missed alerts. - Users express frustration over **plan limitations** in UptimeRobot, feeling constrained by inflexible features and lack of support. - Users find the **pricing expensive** for the features offered, suggesting a need for more competitive rates. - Users mention a **poor UI** , suggesting it feels outdated and could benefit from better organization and features. - Users are frustrated by **limited monitoring options** , including lack of customization and delayed alerts impacting performance. #### What Are Recent G2 Reviews of UptimeRobot? **"[Simple, Reliable Uptime Monitoring That Just Works](https://www.g2.com/survey_responses/uptimerobot-review-12671436)"** **Rating:** 4.0/5.0 stars *— Javier C.* [Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12671436) --- **"[Simple, Reliable Monitoring with Instant Alerts—A Daily Essential](https://www.g2.com/survey_responses/uptimerobot-review-12541129)"** **Rating:** 5.0/5.0 stars *— maha n.* [Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12541129) --- #### What Are G2 Users Discussing About UptimeRobot? - [What are the benefits and drawbacks of using UptimeRobot for website uptime monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-uptimerobot-for-website-uptime-monitoring) - 1 comment - [Where is UptimeRobot located?](https://www.g2.com/discussions/where-is-uptimerobot-located) - 1 comment - [Is UptimeRobot down?](https://www.g2.com/discussions/is-uptimerobot-down) - [How do I cancel UptimeRobot?](https://www.g2.com/discussions/how-do-i-cancel-uptimerobot) - 1 upvote - [How do I use UptimeRobot?](https://www.g2.com/discussions/how-do-i-use-uptimerobot) ### 6. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 941 **How Do G2 Users Rate PagerDuty?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing response times and collaboration across teams. - Users value the **automated and priority-based notifications** of PagerDuty, enhancing incident response and reducing downtime effectively. - Users appreciate the **easy integration and reliability** of PagerDuty's alert management, enhancing their incident response efficiency. - Users highlight the **ease of use** of PagerDuty, appreciating intuitive interfaces and seamless on-call scheduling. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management efficiency. **Cons:** - Users find the **alert issues** in PagerDuty can lead to confusion and complicate incident management processes. - Users find PagerDuty's pricing **expensive** , especially for small teams and essential features locked behind high costs. - Users find the **complexity** of PagerDuty's interface and configuration challenging, especially for newcomers to the platform. - Users find the **inefficient alert system** overwhelming, as excessive notifications can complicate their experience with PagerDuty. - Users find the **complex UI** of PagerDuty challenging, often struggling with navigation and cluttered interfaces. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 7. [Uptime.com](https://www.g2.com/products/uptime-com/reviews) Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards. **Average Rating:** 4.6/5.0 **Total Reviews:** 367 **How Do G2 Users Rate Uptime.com?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Uptime.com?** - **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com) - **Company Website:** https://www.Uptime.com - **Year Founded:** 2013 - **HQ Location:** Longboat Key, Florida - **Twitter:** @UptimeDotCom (1,244 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27454224/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Mid-Market, 37% Small-Business #### What Are Uptime.com's Pros and Cons? **Pros:** - Ease of Use (85 reviews) - Easy Setup (53 reviews) - Notifications (45 reviews) - Monitoring Services (44 reviews) - Monitoring (43 reviews) **Cons:** - Complex Configuration (19 reviews) - Expensive (18 reviews) - Notification Issues (17 reviews) - Inadequate Notifications (15 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Uptime.com? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of Uptime.com, facilitating easy navigation and quick configuration for effective monitoring. - Users appreciate the **easy setup** of Uptime.com, allowing quick onboarding and effective monitoring without hassle. - Users appreciate the **reliable and timely notifications** from Uptime.com, effectively keeping their teams informed and responsive. - Users value the **real-time monitoring** capabilities of Uptime.com, which enhance system health management and reporting. - Users value the **real-time monitoring capabilities** of Uptime.com, ensuring seamless connectivity and system health awareness. **Cons:** - Users find the **complex configuration** process cumbersome, impacting the ease of setting up and managing Uptime.com. - Users find Uptime.com to be **expensive** , which can hinder budget-conscious small businesses and startups from fully utilizing it. - Users often face **notification issues** with Uptime.com, experiencing false alerts and limited customization for alert settings. - Users struggle with **inadequate notifications** from Uptime.com, facing false alerts and limited customization for a smooth experience. - Users experience a **steep learning curve** with Uptime.com’s advanced features, though helpful tutorials aid in overcoming challenges. #### What Are Recent G2 Reviews of Uptime.com? **"[All-in-One Monitoring Platform: Uptime, Synthetic & API Checks, Alerts, Reports, and RUM](https://www.g2.com/survey_responses/uptime-com-review-12966607)"** **Rating:** 5.0/5.0 stars *— Carlo Joseph P.* [Read full review](https://www.g2.com/survey_responses/uptime-com-review-12966607) --- **"[Reliable Real-Time Monitoring with Room for Growth](https://www.g2.com/survey_responses/uptime-com-review-12510484)"** **Rating:** 4.5/5.0 stars *— Munikiran R.* [Read full review](https://www.g2.com/survey_responses/uptime-com-review-12510484) --- #### What Are G2 Users Discussing About Uptime.com? - [What is Uptime.com used for?](https://www.g2.com/discussions/what-is-uptime-com-used-for) ### 8. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 570 **How Do G2 Users Rate New Relic?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind New Relic?** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### What Are New Relic's Pros and Cons? **Pros:** - Ease of Use (150 reviews) - Real-time Monitoring (137 reviews) - Monitoring (117 reviews) - Insights (104 reviews) - Analytics (90 reviews) **Cons:** - Expensive (83 reviews) - Pricing Issues (68 reviews) - Learning Curve (66 reviews) - Complexity (59 reviews) - Difficult Learning (52 reviews) ### What Do G2 Reviewers Say About New Relic? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive and easy-to-use UI** of New Relic, facilitating quick access to vital metrics and data. - Users value the **real-time monitoring** of New Relic, enhancing their ability to manage performance efficiently. - Users appreciate the **real-time monitoring** capabilities of New Relic, enabling proactive issue detection and resolution. - Users value the **comprehensive observability capabilities** and intuitive interface that enhance application monitoring and performance insights. - Users appreciate the **detailed analytics** and intuitive interface of New Relic, enhancing their performance monitoring experience. **Cons:** - Users find New Relic's pricing model to be **expensive** , especially for small teams and high data volumes. - Users find New Relic’s **pricing model expensive** for high data volumes and multiple users, impacting affordability. - Users find the **steep learning curve** of New Relic challenging, complicating initial setup and usage for beginners. - Users find the **complexity** of New Relic's interface and setup process to be overwhelming and challenging. - Users find **difficult learning** curves for NRQL and features, emphasizing the need for better onboarding and guidance. #### What Are Recent G2 Reviews of New Relic? **"[End-to-End Observability That Makes Troubleshooting Faster](https://www.g2.com/survey_responses/new-relic-review-13057378)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) --- **"[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)"** **Rating:** 5.0/5.0 stars *— bhavik m.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) --- #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### 9. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 961 **How Do G2 Users Rate Jira Service Management?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Jira Service Management?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 38% Enterprise #### What Are Jira Service Management's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Integrations (33 reviews) - Automation (32 reviews) - Ticket Management (31 reviews) - Features (29 reviews) **Cons:** - Learning Curve (35 reviews) - Complexity (29 reviews) - Steep Learning Curve (29 reviews) - Complex Setup (22 reviews) - Complex UI (16 reviews) ### What Do G2 Reviewers Say About Jira Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users find Jira Service Management to be **extremely user-friendly** , enhancing daily processes and overall service efficiency. - Users value the **seamless integration** with Jira and development tools, enhancing efficiency in their IT support processes. - Users value the **customizable workflows and automation** in Jira Service Management, enhancing efficiency in IT support processes. - Users value the **efficient ticket management** in Jira Service Management, enhancing accountability and streamlining workflows for teams. - Users love the **customizable workflows and automation** , enhancing efficiency and adaptability in managing service requests. **Cons:** - Users find the **learning curve steep** , requiring significant time and training to navigate Jira Service Management effectively. - Users find the **complexity of setup and configuration** can overwhelm new users and smaller teams without support. - Users note the **steep learning curve** of Jira Service Management, making onboarding difficult for new or non-technical users. - Users find the **complex setup** of Jira Service Management challenging, especially for new or non-technical teams. - Users often find the **complex UI** of Jira Service Management overwhelming, complicating onboarding and overall usability. #### What Are Recent G2 Reviews of Jira Service Management? **"[JIRA review on panel](https://www.g2.com/survey_responses/jira-service-management-review-11356967)"** **Rating:** 4.5/5.0 stars *— Gaurav S.* [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-11356967) --- **"[Jira Service Management for Efficient Ticket Tracking and Support Workflow](https://www.g2.com/survey_responses/jira-service-management-review-12817846)"** **Rating:** 5.0/5.0 stars *— Priyanka B.* [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-12817846) --- #### What Are G2 Users Discussing About Jira Service Management? - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment - [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software) - [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment - [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments ### 10. [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. **Average Rating:** 4.5/5.0 **Total Reviews:** 180 **How Do G2 Users Rate Xurrent IMR?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Xurrent IMR?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 27% Small-Business #### What Are Xurrent IMR's Pros and Cons? **Pros:** - Ease of Use (50 reviews) - Alert Management (46 reviews) - Integrations (37 reviews) - Customer Support (33 reviews) - User Interface (32 reviews) **Cons:** - Missing Features (12 reviews) - Notification Issues (12 reviews) - Scheduling Issues (11 reviews) - Learning Curve (10 reviews) - Feature Issues (9 reviews) ### What Do G2 Reviewers Say About Xurrent IMR? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Xurrent IMR, finding implementation and integrations simple and user-friendly. - Users find the **easy alert handling** of Xurrent IMR invaluable for streamlining their incident management processes. - Users value the **seamless integrations** with various tools, enhancing usability and response during failures. - Users value the **responsive and helpful customer support** from Xurrent IMR, ensuring quick resolutions to their issues. - Users value the **smooth and easy-to-use UI** of Xurrent IMR, appreciating its beginner-friendly design and responsiveness. **Cons:** - Users find the **limited features** of Xurrent IMR restricting, affecting incident management and overall usability. - Users experience **notification issues** with Xurrent IMR, including spam alerts and unclear on-call swap updates. - Users face **scheduling issues** with Xurrent IMR, finding it unintuitive and cumbersome for cross-team alerting. - Users find the **steep learning curve** challenging, particularly due to a confusing interface and need for understanding incident management. - Users report **feature issues** such as navigation difficulties and a lack of automation affecting overall usability. #### What Are Recent G2 Reviews of Xurrent IMR? **"[Intuitive UI with strong features, but some features needs improvement](https://www.g2.com/survey_responses/xurrent-imr-review-12696020)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12696020) --- **"[Streamlined Incident Management with Great GCP Integration and Support](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)"** **Rating:** 4.0/5.0 stars *— Hatim B.* [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520) --- #### What Are G2 Users Discussing About Xurrent IMR? - [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for) - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment ### 11. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,231 **How Do G2 Users Rate Dynatrace?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, making application instrumentation effortless and efficient. - Users value the **ease of installation and flexibility** of Dynatrace, enhancing executive-level data visualization effortlessly. - Users value the **comprehensive monitoring capabilities** of Dynatrace, enhancing their ability to quickly identify and resolve issues. - Users value the **effective debugging capabilities** of Dynatrace, facilitating root cause analysis and problem prevention. - Users love the **deep insights and analytics** Dynatrace offers, enhancing monitoring and root cause analysis significantly. **Cons:** - Users find the **steep learning curve** of Dynatrace overwhelming, as mastering its features takes considerable effort and time. - Users find that **missing features** in Dynatrace, like OTel support and insufficient event details, hinder effective analysis. - Users find the **complexity** of Dynatrace overwhelming, with a steep learning curve and high costs for smaller teams. - Users find the **learning difficulty** challenging due to overwhelming information and inconsistencies in functionality. - Users find Dynatrace to be **expensive** , making experimentation and learning cost-prohibitive, limiting its accessibility for smaller companies. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 12. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Rakuten SixthSense Observability?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Rakuten SixthSense Observability?** - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (5 employees on LinkedIn®) - **Ownership:** TYO: 4755 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Enterprise, 38% Mid-Market #### What Are Rakuten SixthSense Observability's Pros and Cons? **Pros:** - Monitoring (11 reviews) - Alerting System (9 reviews) - Customer Support (9 reviews) - Ease of Use (9 reviews) - Implementation Ease (9 reviews) **Cons:** - Complex Setup (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Inefficient Alert System (2 reviews) - Insufficient Information (2 reviews) ### What Do G2 Reviewers Say About Rakuten SixthSense Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **deep visibility** Rakuten SixthSense provides into application and infrastructure performance, enhancing monitoring and decision-making. - Users value the **efficient alerting system** that simplifies monitoring and provides quick access to crucial performance metrics. - Users appreciate the **excellent customer support** offered by Rakuten SixthSense, enhancing their overall experience and satisfaction. - Users appreciate the **ease of use** of Rakuten SixthSense, making monitoring and issue resolution straightforward and efficient. - Users find the **implementation process easy and smooth** , enabling quick onboarding and effortless management of the tool. **Cons:** - Users find the **complex setup** of Rakuten SixthSense Observability challenging, requiring significant onboarding efforts initially. - Users find the **documentation lacking** , which complicates setup and customization for those with complex infrastructure. - Users experience **false positive alerts** and seek improved monitoring functionalities for error records in Dashboard emails. - Users face issues with the **inefficient alert system** , including false positives and lacking timely dashboard updates. - Users find the **insufficient documentation** of Rakuten SixthSense Observability a significant drawback in their experience. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **"[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) --- **"[Great monitoring tool!](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) --- ### 13. [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews) Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs. **Average Rating:** 4.3/5.0 **Total Reviews:** 85 **How Do G2 Users Rate Amazon Simple Notification Service (SNS)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Amazon Simple Notification Service (SNS)?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 30% Mid-Market #### What Are Amazon Simple Notification Service (SNS)'s Pros and Cons? **Pros:** - Cloud Storage (7 reviews) - Cost Saving (6 reviews) - Scalability (5 reviews) - Security Protection (4 reviews) - Ease of Use (3 reviews) **Cons:** - Complexity Issues (6 reviews) - Learning Curve (5 reviews) - Complexity (4 reviews) - Expensive (3 reviews) - Slow Performance (2 reviews) ### What Do G2 Reviewers Say About Amazon Simple Notification Service (SNS)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high availability and scalability** of AWS Cloud Storage, enabling efficient data management and low-cost access. - Users value the **cost-saving features** of Amazon SNS, enabling efficient data management and affordable storage solutions. - Users appreciate the **scalability** of Amazon SNS, enabling efficient data handling and seamless growth as needs expand. - Users value the **advanced security features** of Amazon SNS, ensuring data protection and control over access policies. - Users find Amazon SNS to be **easy to use** , simplifying notifications and enhancing team collaboration effortlessly. **Cons:** - Users find the **complexity of AWS Cloud Storage** challenging due to its many services and steep learning curve. - Users often face a **steep learning curve** with AWS Cloud Storage, making initial navigation and setup challenging. - Users find the **complexity** of AWS Cloud Storage overwhelming, especially for those unfamiliar with its features and terminology. - Users find the **pricing system complicated** , leading to concerns about unexpected costs for AWS Cloud Storage. - Users experience **slow performance** with Amazon SNS, facing delays and automatic logouts during lengthy operations. #### What Are Recent G2 Reviews of Amazon Simple Notification Service (SNS)? **"[Real-Time Alerts and Event-Driven Notifications Made Easy with Amazon Simple Notification Services](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)"** **Rating:** 5.0/5.0 stars *— mani s.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930) --- **"[Efficient Event Distribution with Minor Setup Challenges](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)"** **Rating:** 4.5/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337) --- #### What Are G2 Users Discussing About Amazon Simple Notification Service (SNS)? - [What are the benefits and drawbacks of using Amazon SNS for message broadcasting?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-amazon-sns-for-message-broadcasting) - [How does SNS notification work?](https://www.g2.com/discussions/how-does-sns-notification-work) - [Which operations are supported by simple notification service SNS select 3?](https://www.g2.com/discussions/which-operations-are-supported-by-simple-notification-service-sns-select-3) - [What is the functionality of Amazon SNS service?](https://www.g2.com/discussions/what-is-the-functionality-of-amazon-sns-service) - [Which are features of the Amazon Simple Notification Service?](https://www.g2.com/discussions/which-are-features-of-the-amazon-simple-notification-service) ### 14. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,290 **How Do G2 Users Rate Freshservice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshservice, finding it intuitive and user-friendly for managing tickets. - Users love the **user-friendly interface** and extensive features of Freshservice that simplify task management and automation. - Users love the **automation capabilities** of Freshservice, enhancing efficiency in managing tasks and workflows seamlessly. - Users value the **ease of use** in Freshservice's ticketing system, streamlining requests and improving team efficiency significantly. - Users appreciate the **ease of use** in Freshservice, streamlining ticket submissions and improving team efficiency significantly. **Cons:** - Users are frustrated by **missing features** and the high costs of additional licenses for limited usage. - Users face **limited features** in Freshservice, lacking essential functionality that impacts usability compared to competitors like Zendesk. - Users express frustration with **limited customization** options, making it difficult to achieve desired branding and functionality. - Users find the **steep learning curve** challenging due to a lack of tutorials and complex customization options. - Users report **ticketing issues** with Freshservice, including limitations and missing features compared to competitors like Zendesk. #### What Are Recent G2 Reviews of Freshservice? **"[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)"** **Rating:** 4.5/5.0 stars *— Brooks A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12723378) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 15. [Better Stack](https://www.g2.com/products/better-stack/reviews) Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 323 **How Do G2 Users Rate Better Stack?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Quality of Support:** 9.5/10 (Category avg: 9.0/10) - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Better Stack?** - **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) - **Year Founded:** 2021 - **HQ Location:** San Francisco, CA - **Twitter:** @BetterStackHQ (10,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/betterstack/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 88% Small-Business, 8% Mid-Market #### What Are Better Stack's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Easy Setup (97 reviews) - User Interface (73 reviews) - Setup Ease (55 reviews) - Alerting System (51 reviews) **Cons:** - Expensive (23 reviews) - Missing Features (22 reviews) - Pricing Issues (14 reviews) - Limited Features (13 reviews) - Log Management (12 reviews) ### What Do G2 Reviewers Say About Better Stack? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Better Stack, highlighting its simple integration and excellent UI. - Users love the **easy setup** of Better Stack, finding it straightforward to implement and use effectively. - Users commend the **intuitive and user-friendly interface** of Better Stack, enhancing monitoring and workflow efficiency. - Users praise the **setup ease** of Better Stack, enabling quick configuration and immediate usage of features. - Users value the **reliable alerting system** of Better Stack, ensuring timely notifications for swift responses to issues. **Cons:** - Users express concerns about the **expensive pricing** after exceeding the free tier limits and needing paid features. - Users are disappointed by the **missing features** like outgoing webhooks and Discord integration, limiting functionality. - Users find the **pricing issues** to be limiting after surpassing the generous free tier limits. - Users find the **limited features** frustrating, especially regarding SDKs and advanced options in free plans. - Users find the **log management challenging** , with UI issues and inconsistencies affecting the overall experience. #### What Are Recent G2 Reviews of Better Stack? **"[Polished UI and a Free Tier That Covers All My Domain Monitoring Needs](https://www.g2.com/survey_responses/better-stack-review-12970056)"** **Rating:** 5.0/5.0 stars *— Alejandro G.* [Read full review](https://www.g2.com/survey_responses/better-stack-review-12970056) --- **"[Better Stack Simplifies Monitoring, Alerting, and Logs with Fast, Reliable Outage Detection](https://www.g2.com/survey_responses/better-stack-review-12954208)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/better-stack-review-12954208) --- #### What Are G2 Users Discussing About Better Stack? - [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime) - [What is Hexometer browser?](https://www.g2.com/discussions/better-uptime-what-is-hexometer-browser) - [What is betteruptime?](https://www.g2.com/discussions/what-is-betteruptime) - [Is better Uptime free?](https://www.g2.com/discussions/is-better-uptime-free) - 7 comments, 1 upvote ### 16. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 816 **How Do G2 Users Rate SolarWinds Observability?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - User Interface (41 reviews) - Alerting System (22 reviews) - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) **Cons:** - Learning Curve (13 reviews) - Poor Customer Support (12 reviews) - Usability Issues (11 reviews) - Expensive (10 reviews) - Licensing Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive dashboards** of SolarWinds Observability, which enhance management and monitoring capabilities significantly. - Users value the **automation and flexibility** of the Alerting System, enhancing efficiency and proactive monitoring capabilities. - Users find SolarWinds Observability's **intuitive interface** and dashboards make monitoring and troubleshooting effortless and efficient. - Users value the **comprehensive visibility** provided by SolarWinds Observability, enhancing their monitoring and management of systems. - Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, streamlining system management and enhancing monitoring efficiency. **Cons:** - Users face a significant **learning curve** in fully utilizing SolarWinds Observability's features, necessitating additional training and resources. - Users express frustration over **poor customer support** , finding it unhelpful and often forcing them to monitor issues manually. - Users experience **usability issues** , particularly with a cluttered interface and a steep learning curve for new features. - Users find the **pricing can escalate quickly** , making SolarWinds Observability expensive for larger setups and features. - Users find the **complex licensing** of SolarWinds Observability challenging and feel costs should be minimized for accessibility. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 17. [Dash0](https://www.g2.com/products/dash0/reviews) Dash0 is the only OpenTelemetry Native observability platform built with developers in mind. With granular, resource-centric monitoring, Dash0 provides real-time visibility across your applications and infrastructure. Its simple, transparent pricing and seamless integration with open standards like Perses, PromQL, and Kubernetes make it a breeze to use. Dash0 helps you quickly spot issues and optimize performance with actionable insights from logs, traces, and metrics, all in one place. **Average Rating:** 4.8/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Dash0?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Quality of Support:** 9.9/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Dash0?** - **Seller:** [Dash0](https://www.g2.com/sellers/dash0-d8c455c3-cd78-4a96-904e-add5fd91946b) - **Company Website:** https://www.dash0.com - **Year Founded:** 2023 - **HQ Location:** New York - **Twitter:** @dash0hq (2,320 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dash0hq (167 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 31% Mid-Market #### What Are Dash0's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Customer Support (30 reviews) - User Interface (24 reviews) - Easy Setup (20 reviews) - Easy Integrations (18 reviews) **Cons:** - Limited Features (10 reviews) - Feature Deficiency (9 reviews) - Missing Features (9 reviews) - Limited Customization (6 reviews) - Feature Limitations (5 reviews) ### What Do G2 Reviewers Say About Dash0? *AI-generated summary from verified user reviews* **Pros:** - Users find Dash0's **ease of use** exceptional, enabling quick setup and intuitive navigation within the platform. - Users praise Dash0 for their **helpful customer support** , appreciating the team's responsiveness and dedication to user needs. - Users praise Dash0 for its **intuitive UI and powerful filtering features** , greatly enhancing their software development efficiency. - Users find the **easy setup** of Dash0 impressive, facilitating rapid integration and efficient data handling. - Users highlight the **easy integrations** of Dash0, enabling quick setup and seamless transitions between products. **Cons:** - Users notice **limited features** in Dash0, impacting their overall experience and the service's value proposition. - Users have noted **feature deficiencies** in Dash0, although updates are actively addressing these concerns. - Users note some **missing features** in Dash0, suggesting enhancements like business request handling and service catalog integration. - Users note the **limited customization** of Dash0, restricting usability and flexibility for their needs. - Users note significant **feature limitations** in Dash0, hindering its usefulness for complex business needs and integrations. #### What Are Recent G2 Reviews of Dash0? **"[Dash0 impresses with a focus on OpenTelemetry, fast UI, strong support, and full cost control.](https://www.g2.com/survey_responses/dash0-review-12458066)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/dash0-review-12458066) --- **"[Sleek, OTel-Native Observability with Fast UI and Excellent Support](https://www.g2.com/survey_responses/dash0-review-12212252)"** **Rating:** 4.5/5.0 stars *— Michael E.* [Read full review](https://www.g2.com/survey_responses/dash0-review-12212252) --- ### 18. [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews) SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running. **Average Rating:** 4.6/5.0 **Total Reviews:** 84 **How Do G2 Users Rate SIGNL4?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind SIGNL4?** - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Company Website:** https://www.derdack.com - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack (10,176 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/136208/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Government Administration - **Company Size:** 37% Small-Business, 35% Mid-Market #### What Are SIGNL4's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (11 reviews) - Alerting System (9 reviews) - Alert Management (8 reviews) - Customer Support (8 reviews) **Cons:** - Integration Issues (3 reviews) - Expensive (2 reviews) - Missing Features (2 reviews) - Notification Issues (2 reviews) - Complex UI (1 reviews) ### What Do G2 Reviewers Say About SIGNL4? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SIGNL4, highlighting its seamless integration and straightforward implementation. - Users value SIGNL4's **seamless integration and abundant features** , promoting efficiency and streamlined operations across teams. - Users value the **fast and reliable alerts** from SIGNL4, ensuring critical incidents are handled in real-time. - Users value the **robust alert management** features of SIGNL4, appreciating its reliable notifications and seamless integrations. - Users commend the **responsive customer support** of SIGNL4, ensuring prompt assistance and efficient problem resolution. **Cons:** - Users face **integration issues** with SIGNL4 due to its exclusive SaaS model complicating connections to on-premises systems. - Users find SIGNL4 to be **expensive** due to the need for multiple subscriptions for different teams. - Users desire **missing features** such as more built-in connections and remote actions to enhance the product's capabilities. - Users experience **notification issues** with SIGNL4, finding alerts overwhelming and management cumbersome, affecting overall usability. - Users find the **complex UI** of SIGNL4 makes it hard to navigate and filter essential information easily. #### What Are Recent G2 Reviews of SIGNL4? **"[Real added value for reliable IT monitoring](https://www.g2.com/survey_responses/signl4-review-10878599)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/signl4-review-10878599) --- **"[SIGNL4: Reliable alerting with a strong app and easy integration](https://www.g2.com/survey_responses/signl4-review-12668379)"** **Rating:** 4.5/5.0 stars *— Stefan F.* [Read full review](https://www.g2.com/survey_responses/signl4-review-12668379) --- #### What Are G2 Users Discussing About SIGNL4? - [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment ### 19. [Pulsetic](https://www.g2.com/products/pulsetic/reviews) Pulsetic is a comprehensive website uptime monitoring solution that enables businesses to safeguard their online operations and maintain customer trust. The service delivers real-time browser monitoring and alerts via multiple channels, including phone call, SMS, email, and Slack, ensuring that website downtime is immediately identified and addressed. Additionally, Pulsetic features customizable status pages that provide transparent and up-to-date information to customers regarding website incidents, as well as status badges that allow for easy, on-demand status checks without the need to navigate away from the current page. **Average Rating:** 4.8/5.0 **Total Reviews:** 208 **How Do G2 Users Rate Pulsetic?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Quality of Support:** 9.5/10 (Category avg: 9.0/10) - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Pulsetic?** - **Seller:** [Pulsetic](https://www.g2.com/sellers/pulsetic) - **HQ Location:** N/A - **Twitter:** @getpulsetic (143 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 84% Small-Business, 10% Mid-Market #### What Are Pulsetic's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Monitoring Services (25 reviews) - Easy Setup (23 reviews) - Notifications (19 reviews) - Reliability (16 reviews) **Cons:** - Limitations (5 reviews) - Monitoring Issues (5 reviews) - Limited Free Services (4 reviews) - Expensive (3 reviews) - Poor Mobile Compatibility (3 reviews) ### What Do G2 Reviewers Say About Pulsetic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Pulsetic, finding it accessible and straightforward for monitoring uptime. - Users value the **ease of use and reliable monitoring** of Pulsetic, ensuring website performance and uptime confidently. - Users find the **initial setup easy** , ensuring a smooth and hassle-free transition to effective website monitoring. - Users value the **automated downtime notifications** from Pulsetic, enabling quick responses to website issues and enhancing uptime management. - Users highlight the **reliability** of Pulsetic, enjoying timely notifications and a smooth user experience for uptime management. **Cons:** - Users find the **pricing model inflexible** and experience challenges with the user interface and domain organization. - Users face **monitoring issues** with limited GRPC support and challenges in API usability that hinder effective performance tracking. - Users find the **limited free services** restrictive, desiring more monitors and flexibility to fully evaluate the platform. - Users find the **pricing model expensive** and inflexible, making it challenging for budget-conscious teams to upgrade. - Users feel that the lack of **mobile compatibility** hinders the overall experience of the Pulsetic product. #### What Are Recent G2 Reviews of Pulsetic? **"[Pulsetic Is Easy to Set Up and Reliably Alerts Us During Outages](https://www.g2.com/survey_responses/pulsetic-review-12626221)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/pulsetic-review-12626221) --- **"[Effortless Setup and Easy Monitoring with Pulsetic](https://www.g2.com/survey_responses/pulsetic-review-12128414)"** **Rating:** 5.0/5.0 stars *— Aryo S.* [Read full review](https://www.g2.com/survey_responses/pulsetic-review-12128414) --- ### 20. [Checkmk](https://www.g2.com/products/checkmk/reviews) Checkmk is a full-stack monitoring and observability platform designed to provide unified visibility into hybrid IT infrastructures. With more than 2,000 built-in integrations, it offers broad coverage across networks, servers, cloud workloads, Kubernetes and applications. The platform is highly automated, featuring auto-discovery of hosts and services and rule-based configuration to reduce manual setup. It is highly scalable, capable of efficiently monitoring thousands of hosts and millions of services. A central web-based interface allows users to manage configuration, visualize data with customizable dashboards, and track system performance over time. Checkmk is available as packages for all common Linux distributions, as a virtual or physical appliance, through AWS and Azure Marketplace images, or as SaaS. Checkmk is available in four editions: Checkmk Community offers free and open source monitoring for small infrastructures. Checkmk Pro allows for monitoring at speed and scale for data center infrastructures. Checkmk Ultimate offers full-stack observability for hybrid and cloud-native infrastructures which is also available with multi-tenancy and data segregation to support security and compliance. And Checkmk Cloud for full-stack observability for hybrid and cloud-native infrastructures in a SaaS platform. Available extensions include synthetic monitoring and OpenTelemetry for application monitoring. The Checkmk Relay enables secure data collection for segmented networks using outbound-only communication, supporting fully air-gapped and zero-inbound monitoring deployments. Checkmk supports integration with ITSM tools and third-party platforms, enabling automatic ticket creation and consistent alerting. Features such as forecasting, capacity planning, and asset inventory as well as lifecycle management and auto-registration help teams manage dynamic IT environments. Monitoring capabilities: - Monitoring of hybrid infrastructures: cloud, on-premises, virtual, and container environments. - 2000+ built-in integrations networks, servers, cloud workloads, Kubernetes and applications out-of-the-box dashboards provide key metrics for AWS and Azure environments, Linux and Windows servers, and Kubernetes clusters. - Automated discovery and configuration. - Alerting with native ITSM integrations. Operational benefits: - Provides insights into system health, capacity trends, and future resource needs through built-in assessments and forecasting tools. - Reduces manual effort with auto-discovery, rule-based configuration, and centralized agent management as well as auto-registration and host lifecycle management. - Accelerates incident response time by using custom self-healing workflows via the ‘Alert Handler’. - Allows creation of tailored dashboards and views to focus on the most relevant metrics for each team. - Maintains an up-to-date inventory of hardware and software assets, enriched with live monitoring data. - Supports distributed monitoring and can handle massive amounts of data. Why choose Checkmk? - Cost Efficiency: Transparent pricing model with a strong price-performance ratio - Security: Meets stringent security requirements, including fully air-gapped deployments and zero-inbound monitoring. - Visibility: Delivers broad and deep visibility with flexible deployment options. - Scalability: Scales efficiently to support large, distributed environments with high host and service counts. - Extensibility: Supports custom plug-ins, integrations, synthetic monitoring to monitor you applications from the user’s perspective and OpenTelemetry for application monitoring. Customers include: Adobe, Cloudera, Fujitsu, Siemens, Orange, VW, HP, Zalando, Fitbit, NEC, Continental, NHL, Capgemini, Sixt, Intesa SanPaolo **Average Rating:** 4.7/5.0 **Total Reviews:** 291 **How Do G2 Users Rate Checkmk?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 8.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Checkmk?** - **Seller:** [Checkmk](https://www.g2.com/sellers/checkmk) - **Company Website:** https://checkmk.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **Twitter:** @checkmk (1,755 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11824415/ (223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Engineer, Systemadministrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Mid-Market, 40% Enterprise #### What Are Checkmk's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Monitoring (23 reviews) - Monitoring Services (22 reviews) - Flexibility (19 reviews) - Real-time Monitoring (18 reviews) **Cons:** - Learning Curve (17 reviews) - Difficult Learning (14 reviews) - Complex Configuration (11 reviews) - Learning Difficulty (11 reviews) - Complex Setup (10 reviews) ### What Do G2 Reviewers Say About Checkmk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Checkmk, noting its straightforward deployment and clear documentation. - Users value the **flexibility and performance** of Checkmk, making it a powerful tool for comprehensive monitoring. - Users appreciate the **comprehensive monitoring capabilities** of Checkmk, providing excellent visibility and scalability for their infrastructure. - Users value the **flexibility and customization** of Checkmk, enhancing their monitoring capabilities to fit unique organizational needs. - Users value the **real-time monitoring** capabilities of Checkmk, enabling efficient tracking across various infrastructures and applications. **Cons:** - Users find that the **learning curve is steep** , making onboarding and navigating settings challenging for newcomers. - Users find **difficult learning** curves in Checkmk due to complex customization and limited data analytics capabilities. - Users find the **onboarding process complex** , making it difficult for new or non-regular users to get started. - Users find the **learning difficulty** challenging, especially with advanced configurations and customizations that lack clarity. - Users find the **complex setup** of Checkmk challenging, especially for non-regular users requiring extensive onboarding. #### What Are Recent G2 Reviews of Checkmk? **"[Enterprise grade monitoring as it should be](https://www.g2.com/survey_responses/checkmk-review-1510115)"** **Rating:** 5.0/5.0 stars *— Rolf A.* [Read full review](https://www.g2.com/survey_responses/checkmk-review-1510115) --- **"[Efficient monitoring, but reports need improvement](https://www.g2.com/survey_responses/checkmk-review-9773274)"** **Rating:** 5.0/5.0 stars *— Martin K.* [Read full review](https://www.g2.com/survey_responses/checkmk-review-9773274) --- #### What Are G2 Users Discussing About Checkmk? - [Why Checkmk?](https://www.g2.com/discussions/why-checkmk) - 1 comment - [Is Check MK free?](https://www.g2.com/discussions/is-check-mk-free) - 1 comment, 1 upvote - [Is Checkmk open source?](https://www.g2.com/discussions/is-checkmk-open-source) - 8 comments - [What does Checkmk do?](https://www.g2.com/discussions/what-does-checkmk-do) - 2 comments ### 21. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and high-performance remote monitoring** of Pandora FMS, enhancing security and accessibility for systems. - Users find Pandora FMS extremely **easy to use** , appreciating its intuitive interface and seamless integration with various systems. - Users value the **real-time monitoring** of Pandora FMS, enhancing visibility and responsiveness across their IT infrastructure. - Users commend the **flexibility** of Pandora FMS, enabling customized monitoring across diverse and complex environments effortlessly. - Users value the **real-time network monitoring** of Pandora FMS, providing immediate alerts for issues and ensuring control. **Cons:** - Users find the **learning curve steep** , as beginners may struggle with setup and specific MIB usage. - Users find the **complex setup** of Pandora FMS challenging, particularly with initial configuration and module integration. - Users find the **learning difficulty** with Pandora FMS challenging, especially when customizing and obtaining necessary licenses. - Users often struggle with the **complex configuration** of Pandora FMS, needing time and expertise to set it up properly. - Users find that the **difficult learning curve** of Pandora FMS can hinder smooth implementation and usability. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 22. [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Splunk On-Call?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Splunk On-Call?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 35% Enterprise #### What Are Splunk On-Call's Pros and Cons? **Pros:** - Configuration Ease (2 reviews) - On-Call Services (2 reviews) - Alerting System (1 reviews) - Alert Management (1 reviews) - Analytics (1 reviews) **Cons:** - Complexity (1 reviews) - Complex UI (1 reviews) - Difficult Customization (1 reviews) - Feature Limitations (1 reviews) - Licensing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk On-Call? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **configuration ease** of Splunk On-Call, facilitating seamless integrations and enhancing incident management efficiency. - Users appreciate the **robust notification system** , enhancing incident management and ensuring timely responses to critical alerts. - Users value the **flexible alerting system** of Splunk On-Call, enhancing incident management and contextual information integration. - Users value the **flexibility and context-rich alerts** of Splunk On-Call, enhancing incident management and postmortem processes. - Users value the **flexibility of alerts and incident management** in Splunk On-Call for efficient operations. **Cons:** - Users express concern over the **complexity and lack of updates** in Splunk On-Call, impacting usability and satisfaction. - Users find the **complex UI** of Splunk On-Call frustrating, making even simple tasks unnecessarily difficult and cumbersome. - Users find **difficult customization** frustrating, as they rely on support for setting up essential configurations. - Users highlight **feature limitations** in Splunk On-Call, citing a lack of improvements and functionality compared to competitors. - Users face challenges with **licensing issues** that limit user management and reporting capabilities in Splunk On-Call. #### What Are Recent G2 Reviews of Splunk On-Call? **"[Overall great experience with Incident Management](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)"** **Rating:** 5.0/5.0 stars *— Ramiro C.* [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692) --- **"[Splunk On call Makes Escalations and Incident Tracking Easy](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)"** **Rating:** 4.5/5.0 stars *— Madhusri A.* [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793) --- #### What Are G2 Users Discussing About Splunk On-Call? - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) ### 23. [Coralogix](https://www.g2.com/products/coralogix/reviews) Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701. **Average Rating:** 4.6/5.0 **Total Reviews:** 339 **How Do G2 Users Rate Coralogix?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Coralogix?** - **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix) - **Company Website:** https://www.coralogix.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @Coralogix (4,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (591 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 34% Enterprise #### What Are Coralogix's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Log Management (70 reviews) - Customer Support (65 reviews) - Real-time Monitoring (57 reviews) - User Interface (57 reviews) **Cons:** - Learning Curve (25 reviews) - Missing Features (25 reviews) - Difficult Learning (24 reviews) - Slow Performance (24 reviews) - Learning Difficulty (22 reviews) ### What Do G2 Reviewers Say About Coralogix? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Coralogix, praising its simple setup and seamless integrations for data monitoring. - Users value the **seamless integration of logs, metrics, and alerts** , enhancing speed and accuracy in root-cause analysis. - Users praise the **excellent customer support** from Coralogix, ensuring quick resolutions and enhanced user experience. - Users love the **real-time monitoring** of Coralogix, enhancing understanding of user behavior and improving incident response. - Users value the **user-friendly interface** of Coralogix, making log searching and data exporting effortless. **Cons:** - Users find the **learning curve steep** , making navigation and understanding features challenging for beginners. - Users find the **missing feature for downloadable log results** a drawback, complicating searches for specific strings. - Users find **difficult learning** as a challenge, especially beginners struggling to navigate and master Coralogix's features. - Users experience **slow performance** with Coralogix, facing long load times and issues with log retrieval. - Users find the **learning difficulty** of Coralogix challenging, noting its overwhelming options and complex features for beginners. #### What Are Recent G2 Reviews of Coralogix? **"[Coralogix Game Changer Logging Tool](https://www.g2.com/survey_responses/coralogix-review-11633887)"** **Rating:** 4.5/5.0 stars *— Shakti V.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-11633887) --- **"[Reliable Log Monitoring with Room for Improvement](https://www.g2.com/survey_responses/coralogix-review-12091026)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-12091026) --- ### 24. [incident.io](https://www.g2.com/products/incident-io/reviews) Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust. **Average Rating:** 4.8/5.0 **Total Reviews:** 181 **How Do G2 Users Rate incident.io?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Quality of Support:** 9.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind incident.io?** - **Seller:** [incident.io](https://www.g2.com/sellers/incident-io) - **Company Website:** https://incident.io - **Year Founded:** 2021 - **HQ Location:** New York, US - **Twitter:** @incident_io (3,684 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/incident-io/ (199 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Site Reliability Engineer - **Top Industries:** Financial Services, Computer Software - **Company Size:** 67% Mid-Market, 20% Enterprise #### What Are incident.io's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Slack Integration (45 reviews) - Customer Support (41 reviews) - Integrations (29 reviews) - Customer Satisfaction (25 reviews) **Cons:** - Missing Features (11 reviews) - Integration Issues (9 reviews) - Limited Customization (8 reviews) - Limited Features (8 reviews) - Feature Issues (7 reviews) ### What Do G2 Reviewers Say About incident.io? *AI-generated summary from verified user reviews* **Pros:** - Users find **incident.io incredibly easy to use** , streamlining incident management and enhancing their overall experience. - Users highlight the **powerful Slack integration** that simplifies incident management and enhances team collaboration. - Users praise the **helpful and responsive customer support** of incident.io, ensuring a seamless onboarding experience. - Users value the **exceptional integration capabilities** of incident.io, streamlining incident management directly through Slack. - Users value the **excellent customer satisfaction** of incident.io, praising its ease of use and integration features. **Cons:** - Users find **missing features** like internal reporting and SLA tracking an issue for enterprise-level needs and customization. - Users experience **integration issues** with incident.io, finding some systems lack mature connections and require manual steps. - Users find the **limited customization** options for notifications and reports somewhat restrictive but manageable overall. - Users feel the **limited features** of incident.io hinder customization and broader operational uses but appreciate ongoing improvements. - Users experience **feature issues** with incident.io, particularly with public API limitations and catalog creation difficulties. #### What Are Recent G2 Reviews of incident.io? **"[Seamless Incident Management with Responsive Support](https://www.g2.com/survey_responses/incident-io-review-12836485)"** **Rating:** 4.5/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/incident-io-review-12836485) --- **"[AI-First Incident Management with AI that Actually Saves Time](https://www.g2.com/survey_responses/incident-io-review-12135100)"** **Rating:** 5.0/5.0 stars *— Alex N.* [Read full review](https://www.g2.com/survey_responses/incident-io-review-12135100) --- #### What Are G2 Users Discussing About incident.io? - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment ### 25. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 115 **How Do G2 Users Rate BigPanda?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users value the **noise reduction and streamlined incident management** from BigPanda's alerting system, enhancing workflow efficiency. - Users value the **effective alert management** of BigPanda, which reduces noise and streamlines incident handling. - Users value the **automation of workflows** in BigPanda, enhancing efficiency and reducing noise in incident management. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. - Users value the **noise reduction** and streamlined workflows of BigPanda, enhancing efficiency in incident management. #### What Are Recent G2 Reviews of BigPanda? **"[The core problems BigPanda solves](https://www.g2.com/survey_responses/bigpanda-review-13050234)"** **Rating:** 4.5/5.0 stars *— Jean-Christophe L.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13050234) --- **"[BigPanda Turns Alert Noise into Actionable, AI-Driven Incidents and remediation](https://www.g2.com/survey_responses/bigpanda-review-13061236)"** **Rating:** 5.0/5.0 stars *— Sayed M.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13061236) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ## What Is IT Alerting Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Alerting Software? - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)