Analytics, professional claims, Revenue cycle Review collected by and hosted on G2.com.
Training is not the best. Support for issues is good, though. The clicking on lines for drop down is a little crazy sometimes. Review collected by and hosted on G2.com.
I can always count on getting fast results and doing my job quicker and efficiently. Review collected by and hosted on G2.com.
No dislikes. Everything is usually very smooth running. Review collected by and hosted on G2.com.
Easy to use with helpful links when you have questions - Great Customer Service - Fantastic & user friendly Review collected by and hosted on G2.com.
Sometimes there is a Slow response on tickets if they are overwhelmed on something Review collected by and hosted on G2.com.
The best feature that Waystar offers is that they have a fast response time. Review collected by and hosted on G2.com.
The downfall sometimes to Waystar is that some of the ACH checks don't appear promptly & we must call to get it resolved. Review collected by and hosted on G2.com.
I like that Waystar is user friendly and informative. Review collected by and hosted on G2.com.
I wish they could get denial reasons to match what payers say exactly. Review collected by and hosted on G2.com.
customizing the dashboards, i like being able to pin exactly only what i need for my daily work. the ability to take payments and review current payment plans. I also like the ability add, edit, or remove patients from the system. The claims sections works great for me considering my main role is the billing of claims it makes it easier to follow my claims with the insurance company Review collected by and hosted on G2.com.
looking up remits, it takes too much time manipulating the dates to find one remit or patient. when the date span covers the dates of services needed it still requires you to change the top date to match the exact date of service you are looking for. this takes more time than expected. Review collected by and hosted on G2.com.
Thank you Lakisha for the review, we’re always looking for ways to improve and appreciate you calling out an area you’d like to see us address.
We’ve taken note of your issue with searching by dates to find information and will keep it in mind as we move forward with future updates. In the meantime, please feel free to call us at 844-592-9782 if you’d like help from our in-house support team.
And thanks for partnering with Waystar!
being able to correct claims & resubmit. Review collected by and hosted on G2.com.
I like everything that I have used in waystar Review collected by and hosted on G2.com.
I like that the dashboard gives me a quick glance at what my day, week or month has been. All data is extremely searchable. Errors are clear and claims are well organized and formatted for manual entry (if needed) or auto posting. Review collected by and hosted on G2.com.
I do wish we had one contact for all of our customer service needs. The customer service is great, and whomever you get is right on top of your needs with proper recall if needed, but you do never know who you might get. Review collected by and hosted on G2.com.
Waystar's health information is always relevant and updated, and I appreciate all the free webinars they offer! Review collected by and hosted on G2.com.
There's not much I don't like, I hope we transition to using them in the future! Review collected by and hosted on G2.com.
I love the way the program is set up, the options available to pull back information are more than enough to find anything you could possibly need. Easy to pull back remittance advices along with specific claims data. Review collected by and hosted on G2.com.
The clicks before you get to the program when you sign in Review collected by and hosted on G2.com.