We like Waystar as it is easy to use for verifications and reports. Example - when using for checking for active insurance coverage - will have results almost instantaneous. We also use Waystar for checking payments and printing electronic EOBs. Review collected by and hosted on G2.com.

Limitations on insurance payor information. Waystar shows that a patient is covered but does not give always give accurate account info for the payor - for example, a patient having Forward health / BadgerCare shows having active coverage in Waystar. However, the payor we need to bill / load insurance under in our EMR system, such as Security Health Medicaid, is not indicated. Review collected by and hosted on G2.com.

Our practice has come to relay on Waystar in so many ways. I do believe that one of the most effective ways, is in boosting our revenue. Waystar shows us in advance where our claim have issues that need attention before going out to the insurance companies, eliminating the denied or timely filing problems that we would otherwise would might not be aware of until it's too late to fix.

We eligibility function is most useful, instead of searching multiple websites for up to date insurance information, it's all in one spot, and easy to use.

Researching claim and seeing EOB's is another function that we use often when we have a dispute with insurance companies.

These are just a few of the many many functions you can find within Waystar that make it a ONE STOP SHOP for any practice who does their own in house billing and wants to keep on top of their revenue and all things related to it. Review collected by and hosted on G2.com.

I personally find it have to find something I dislike about Waystar. We have been a client for several years and have never had any problems. Review collected by and hosted on G2.com.

There is absolutely nothing I like about Review collected by and hosted on G2.com.

Their inability to submit proper claims and patient statement. Also, their communication is poor. Review collected by and hosted on G2.com.

The ability to review all claims for my providers. When editing a claim it is very easy to see what is needed for review because they highlight the errors. If you have any issues Waystar is prompt in walking you through the solution. I also enjoy watching as our Waystar Pass success reaches 100 percent, this means our office staff is doing everything correctly for a smooth billing process. I appreciate that I can look up Payer information such as electronic submission ID, as this sometimes differs from what is on the patients card. Having access to these ID's ensures claims are being sent smoothly through the system and going to the correct payers. Review collected by and hosted on G2.com.

There is a lot of information that one can access within the program. Only for personal clarity, I would like it to be a little cleaner in the sense that I only want shown what I have access to. So if we do not pay for a certain ability, it does not show up on our account. However, this is a very minimal issue. Review collected by and hosted on G2.com.

You can see the complete cycle of a claim from being loaded to the payment to grafts on progress to denials or rejections, no need to search the payor websites. Review collected by and hosted on G2.com.

I absolutely cannot think of anything that I dislike about Waystar. I have been able to seek info that I need without any issues. Review collected by and hosted on G2.com.

Honestly nothing. Ever since Waystartook bought the company that we were using for this type of service, the quality, speed, and customer service went WAY downhill. Review collected by and hosted on G2.com.

The company is costly. There support.. terrible. They are truly after the all-mighty dollar. They AUTO ENROLL providers.. meaning, if you send one single claim by error, they got ya! They active the provider, and you are billed. They never call back when asked. Customer service is DEAD. Stay far away from this company if you can.... Review collected by and hosted on G2.com.

The layout and easy to understand language they use, not IT jargon. Review collected by and hosted on G2.com.

Longer than usual eft/era enrollment forms that have to be filled in completely by practice manager. Would like a little more help on those or automatic enrollments. Review collected by and hosted on G2.com.

The ease of searching claims and uploading batches. Review collected by and hosted on G2.com.

The customer service is not always helpful and their archive button and download buttons are the same color, green. It would be helpful if the archive button was red or something different. I have accidently archived ERAs instead of downloaded because of this. Review collected by and hosted on G2.com.

Nothing. They are not an honest company. Make sure to have your legal team comb through the contract! Review collected by and hosted on G2.com.

The website is misleading on to what systems integrate with waystar. Further, was just on a call with the head of sales and they said they have "different levels of integration" but this is not noted anywhere on their website. The sales team told us lies about how we would pay for the system. When approached with this information they noted that the person we talked to is no longer with the company.

Steer clear!! Review collected by and hosted on G2.com.