Waystar Reviews & Product Details

Easy to use to send claims and correct claims and find claims. Customer service is always very helpful and gets back to me quickly. I like to be able to create the view when I open up Waystar and get to where I go most. Review collected by and hosted on G2.com.

The only thing & Im not sure if its a waystar thing but some of my remits come in more than one together but I really think that is from the payer. Other than that I do not find anything that I really do not like about it. Review collected by and hosted on G2.com.

I like the fact that it is organized and easily accessible. Additionally, I am able to easily navigate and see everything about a claim that I need to. Also, I like the fact that there is a proof of timely filing feature , where it is very useful in going back to denied claims from a while ago which insurance may not always wish to address due to the time. Review collected by and hosted on G2.com.

I like all the features so far. Sometimes, I would like if the site was less cluttered. Otherwise, I don't really have any complaints and I love to use Waystar. Review collected by and hosted on G2.com.

Waystar is the third clearinghouse I have used, and they are by far the best. The customer service is outstanding, and so easy to use. No waiting on hold, or being transferred. I just open a case, and then get email notifications when correspondence is made. I don't have time to wait on hold so that is my number one favorite thing, but a close second is how easy the whole website is to use. Super easy to navigate, many useful reports, and lots of ways to search for what I need. Review collected by and hosted on G2.com.

My least favorite thing is that every new functionality (and there are a lot of new functions) comes with a different add on option, which costs more money, and so far none of them come with a trial period to see if the new function works with my workflow. Honestly, that is my only complaint with Waystar, that each new product costs as an add on, with no trial period. Review collected by and hosted on G2.com.

It's very easy to use, easy to get support. Claims are easily found, sending replacement and voided claims is done smoothly. If we have an issue, we can get support quickly. Layout of website is nicely put together, searching for something specific is easily done. When you pull up a claim it has every single thing you could need to reference regarding that claim right there and just a click away. I like the pdfs for timely filing we are provided as well, everything just looks very nice and neat. We can get so much done in Waystar and we have loved the transition from our prior clearinghouse. It is so much more better. Review collected by and hosted on G2.com.

There are some things relating to downloads, editing claims, support that can be improved. it would be nice to be able to edit multiple claims in bulk when they have the same reason for rejecting (i.e. taxonomy missing). We have experienced issues getting electronica claims with one payer and we have not been able to get it figured out with support but we suspect it is on the payers end. I would like downloads to be able to accumulate instead of having to download one at a time. Review collected by and hosted on G2.com.

Once payers are in the system, Waystar allows you to immediately know if a correction is needed or claim submitted properly. It keeps the guessing game out of wondering if claims have been sent out. The reporting functions are easy for staff to use and even allows for appeal letters! Review collected by and hosted on G2.com.

There is not much we dislike about Waystar. I recommended Waystar to another clinic in our building and they too now use Waystar with the same great results. Waystar runs rings around our previous claims processor. I only wish I was aware of the company sooner. My only negative comment about Waystar would be to bring back the webinars on billing functions and happenings. Review collected by and hosted on G2.com.

I liked the ease of correcting claims and ability to print CMS forms. It has a lot of report options. I was able to review ERAs for each claim. Review collected by and hosted on G2.com.

Make sure to read contract!!!! I signed up with Waystar using Valant and the subscription dates do not match up when it's time to cancel. I cancelled my Valant and Waystar account at the same time but because the contract with Waystar said I had to cancel 3 months prior to my term ending I am stuck with paying for Waystar for another year even though I do not use the software. So now my business is out over $1000 due to fine print. You would think that you would be able to cancel Waystar when you cancel the EHR you are using it for. Nope! I originally had written a positive review but after they would not let me out of my contract I am highly dissatisfied. I contacted customer support and was told it's a contract so I have to pay. If you plan on switching you need to know 3 months in advance. Review collected by and hosted on G2.com.

Our practice has come to relay on Waystar in so many ways. I do believe that one of the most effective ways, is in boosting our revenue. Waystar shows us in advance where our claim have issues that need attention before going out to the insurance companies, eliminating the denied or timely filing problems that we would otherwise would might not be aware of until it's too late to fix.

We eligibility function is most useful, instead of searching multiple websites for up to date insurance information, it's all in one spot, and easy to use.

Researching claim and seeing EOB's is another function that we use often when we have a dispute with insurance companies.

These are just a few of the many many functions you can find within Waystar that make it a ONE STOP SHOP for any practice who does their own in house billing and wants to keep on top of their revenue and all things related to it. Review collected by and hosted on G2.com.

I personally find it have to find something I dislike about Waystar. We have been a client for several years and have never had any problems. Review collected by and hosted on G2.com.

The ability to review all claims for my providers. When editing a claim it is very easy to see what is needed for review because they highlight the errors. If you have any issues Waystar is prompt in walking you through the solution. I also enjoy watching as our Waystar Pass success reaches 100 percent, this means our office staff is doing everything correctly for a smooth billing process. I appreciate that I can look up Payer information such as electronic submission ID, as this sometimes differs from what is on the patients card. Having access to these ID's ensures claims are being sent smoothly through the system and going to the correct payers. Review collected by and hosted on G2.com.

There is a lot of information that one can access within the program. Only for personal clarity, I would like it to be a little cleaner in the sense that I only want shown what I have access to. So if we do not pay for a certain ability, it does not show up on our account. However, this is a very minimal issue. Review collected by and hosted on G2.com.

customizing the dashboards, i like being able to pin exactly only what i need for my daily work. the ability to take payments and review current payment plans. I also like the ability add, edit, or remove patients from the system. The claims sections works great for me considering my main role is the billing of claims it makes it easier to follow my claims with the insurance company Review collected by and hosted on G2.com.

looking up remits, it takes too much time manipulating the dates to find one remit or patient. when the date span covers the dates of services needed it still requires you to change the top date to match the exact date of service you are looking for. this takes more time than expected. Review collected by and hosted on G2.com.

I like that the dashboard gives me a quick glance at what my day, week or month has been. All data is extremely searchable. Errors are clear and claims are well organized and formatted for manual entry (if needed) or auto posting. Review collected by and hosted on G2.com.

I do wish we had one contact for all of our customer service needs. The customer service is great, and whomever you get is right on top of your needs with proper recall if needed, but you do never know who you might get. Review collected by and hosted on G2.com.

I love the way the program is set up, the options available to pull back information are more than enough to find anything you could possibly need. Easy to pull back remittance advices along with specific claims data. Review collected by and hosted on G2.com.

The clicks before you get to the program when you sign in Review collected by and hosted on G2.com.

customer service, accuracy of clean claims, ability to pull reports, user friendly Review collected by and hosted on G2.com.

Having to go through pages of alerts (that may not even pertain to ClearWater) before getting to the screen I need. Our biller uses Waystar more regularly, as an administrator my access is occasional. Review collected by and hosted on G2.com.

Easy to use-customer servicehelpful. I like that I can navigate site on my own. Review collected by and hosted on G2.com.

I can't think of anything that I dislike if I'm being honest. Ever since they took over navicure it has improved and site much better. Review collected by and hosted on G2.com.

Customer service either by phone or e-mail , fast, and the website easy and user friendly Review collected by and hosted on G2.com.

I wish they will get involved more in ERA and help in setting different insurances with provider Review collected by and hosted on G2.com.

The portal is helpful in that fact that you can see your claims coming in and going out. Claim errors are easily fixed within the portal Review collected by and hosted on G2.com.

Some of the messages could go in a more accessible space. Review collected by and hosted on G2.com.

It is easy to navigate the website and find the information quickly. Review collected by and hosted on G2.com.

I haven't found anything so far that I dislike. Review collected by and hosted on G2.com.

First of all the transition from our old clearinghouse to Waystar was very smooth.

The customer service support team is very responsive to our needs. Review collected by and hosted on G2.com.

I actually can't think of anything I dislike about Waystar. Review collected by and hosted on G2.com.

I love that secondary claim submissions are as easy as a click of the button. No more dropping paper claims and mailing iwith primary EOB. This has reduced our DSO on secondary claims by 25%. Review collected by and hosted on G2.com.

There are so many California Medical Group/IPA payers that are not billable through Waystar. Most of your major payers are listed, but the smaller IPA's are not available for eligibility and claims. Review collected by and hosted on G2.com.

The ease of looking up individual patient explanation of benefits and printing them. Review collected by and hosted on G2.com.

Some of the errors for the electronic claims make no sense. Review collected by and hosted on G2.com.

The ease of searching claims and uploading batches. Review collected by and hosted on G2.com.

The customer service is not always helpful and their archive button and download buttons are the same color, green. It would be helpful if the archive button was red or something different. I have accidently archived ERAs instead of downloaded because of this. Review collected by and hosted on G2.com.

Waystar is easy to use and easy to learn. Review collected by and hosted on G2.com.

We rarely have any issues using Waystart. In the rare instances we've had needing help it's not always easy to communicate with the customer service staff because they don't always understand our industry. Review collected by and hosted on G2.com.

The electronic enrollment of payors is a lifesaver! Claims editor and tips are very helpful! Review collected by and hosted on G2.com.

There isn't much I dislike about Waystar it serves its purpose and definitely meets our billing needs. Review collected by and hosted on G2.com.

What i like best is that Waystar is very fast and efficient and can be navigated through with simple guides. Review collected by and hosted on G2.com.

There is nothing I don't liked about this website. Review collected by and hosted on G2.com.

Ease of getting Remits and finding old remits...no more printing EOB's Ability to pull reports of all categories. Review collected by and hosted on G2.com.

Claim submissions....................... Review collected by and hosted on G2.com.