# Best Remote Support Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support. Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more. Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded. Remote support software should not be confused with [remote desktop](https://www.g2.com/categories/remote-desktop) software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions. Remote support software can be used as a standalone application, but most solutions typically offer integration with an [IT management](https://www.g2.com/categories/it-management) or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients. To qualify as a Remote Support solution, a product must: - Generate detailed session reports - Complete administrative tasks remotely - Allow full remote unattended and attended access to and control of desktops, servers, and laptops - Allow connection over the internet or an internal network ## Top Remote Support Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,893 reviews) | Unattended IT support across global endpoints | "[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)" | | 2 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,347 reviews) | Background remote access with unified endpoint automation | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 3 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (684 reviews) | Unattended access with Zoho suite integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 4 | [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) | 4.5/5.0 (3,881 reviews) | Cloud directory with cross-platform remote assist | "[All-in-One Access and Device Management That Saves Time](https://www.g2.com/survey_responses/jumpcloud-review-12977315)" | | 5 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,180 reviews) | Per-technician RMM with unlimited endpoint patching | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 6 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,078 reviews) | Patch-driven remote access without VPN | "[The perfect solution for managing endpoints remotely](https://www.g2.com/survey_responses/action1-review-7122102)" | | 7 | [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) | 4.9/5.0 (423 reviews) | Unattended Android fleet troubleshooting and kiosk lockdown | "[Clear Insights and a Straightforward Interface That Speeds Up Work](https://www.g2.com/survey_responses/airdroid-business-review-13041539)" | | 8 | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5.0 (774 reviews) | MSP endpoint support with background automation | "[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)" | | 9 | [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) | 4.6/5.0 (409 reviews) | Agent-based Windows patching without VPN dependency | "[PDQ's All-in-One Suite: Fast Deployments, Superior Remote Desktop, Great Reporting & Great Value](https://www.g2.com/survey_responses/pdq-connect-review-13050680)" | | 10 | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5.0 (386 reviews) | Privileged remote support with compliance auditing | "[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)" | --- ## What Are the Most Common Questions About Remote Support Software? *AI-generated · Last updated: May 26, 2026* ### Which remote support platform offers the most advanced troubleshooting tools? Based on G2 reviews, [TeamViewer](https://www.g2.com/products/teamviewer/reviews) stands out for advanced troubleshooting workflows in this remote support software category. According to verified users, it is frequently used for unattended access, file transfers, remote printing, screen sharing, session recording, and cross-platform support across Windows, macOS, Linux, and mobile devices. G2 reviewers mention that teams rely on it for remote debugging, server access, software installs, and resolving issues without being physically present. Reviewers also highlight centralized management and enterprise deployment options, though some note that newer admin workflows can feel more complex and pricing can be a concern for some teams. ### What platform provides analytics on support resolution times? Based on G2 reviews, several products in remote support software include reporting or analytics that help teams understand support activity, but the feedback is mixed on depth. G2 reviewers mention that TeamViewer includes analytics, session summaries, and insights that can reduce manual documentation work for IT teams. According to verified users, NinjaOne and Atera are also used to monitor tickets, alerts, and operational workflows from centralized dashboards, which helps support teams track issues and improve response processes. However, reviewers also note that reporting depth and customization can vary by product, so buyers often focus on whether basic visibility or more tailored reporting matters most for their support environment. ### What is the most affordable remote support software for SMBs? Based on G2 reviews, affordability for SMBs usually comes down to balancing simple setup, dependable remote access, and manageable pricing rather than broad enterprise complexity. According to verified users, products like Zoho Assist, Action1, and NinjaOne are often described as budget-friendly or strong value options for smaller teams. G2 reviewers mention Zoho Assist for lower-cost unattended access and easy client support, Action1 for its free endpoint tier and strong patching plus remote access value, and NinjaOne for competitive pricing paired with endpoint management and automation. Buyers should note that reviewers also mention tradeoffs, such as lighter reporting, remote performance differences, or feature gaps depending on the product. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – often used for affordable unattended access, browser-based support, and quick troubleshooting for clients and remote teams - [Action1](https://www.g2.com/products/action1/reviews) – frequently used by smaller IT teams for patching, vulnerability management, and remote support from a single console - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – commonly chosen by SMB and MSP reviewers for centralized device management, patching, and responsive remote support workflows ### What is the top-rated remote support platform for enterprises? Based on G2 reviews, enterprise buyers often prioritize unattended access, centralized administration, broad device support, and the ability to support distributed teams at scale. G2 reviewers mention TeamViewer for global enterprise support, large-scale deployment, secure unattended access, and centralized management across many endpoints. According to verified users, NinjaOne is also used to manage remote endpoints, automate patching, and support large fleets from a single dashboard. Some reviewers additionally point to JumpCloud for organizations that need device management and remote support alongside identity and access controls. Overall, reviews suggest the best enterprise fit depends on whether the priority is deep remote support, endpoint operations, or broader device and identity management. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used by enterprise IT teams for unattended access, centralized management, and large-scale endpoint support - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – favored for centralized endpoint monitoring, patching, scripting, and remote support across distributed environments - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) – used for cross-platform device management, remote assistance, and policy enforcement for distributed workforces ### What platform integrates remote support with ticketing systems? Based on G2 reviews, several platforms combine remote support with ticketing or support workflows inside one system. According to verified users, Atera is frequently praised for bringing RMM, PSA, ticketing, patching, and remote access into a single platform, helping teams avoid switching between multiple tools. G2 reviewers also mention NinjaOne for organized ticketing and remote scripting, and Syncro for combining ticketing, asset management, remote access, and billing in one interface. Zoho Assist is highlighted by some reviewers for direct integration with Zoho Desk, making helpdesk support more efficient. Overall, reviews show that the best fit depends on whether teams want a full MSP-style workflow or tighter support desk integration. ### Which vendor offers AI-powered issue resolution recommendations? Based on G2 reviews, AI capabilities are mentioned across a handful of vendors, but the depth and use cases vary. G2 reviewers mention TeamViewer for AI-generated session summaries and analytics that help with documentation and handoffs. According to verified users, NinjaOne includes AI-assisted patching and issue identification before applying updates, while Atera reviewers reference AI agents and copilots that help reduce repetitive help desk work. Some reviewers also mention integrated AI in products like Zoho Assist and TeamViewer for issue identification or workflow support. At the same time, users note that AI features are still evolving, so buyers often evaluate whether they need practical admin assistance or broader automation features. ### Which solution supports remote support for mobile devices? Based on G2 reviews, mobile device support is an important differentiator for buyers that need to assist users beyond desktops and laptops. According to verified users, TeamViewer is used across desktop and mobile environments, and Zoho Assist reviewers mention support for mobile and desktop devices with clear customer-facing access flows. G2 reviewers also highlight BeyondTrust Remote Support for supporting laptops, desktops, and mobile devices, and Splashtop Remote Support for working across computers, phones, and tablets. Help Lightning is mentioned for guiding users visually on device and cabling issues. Reviews suggest the right choice depends on whether teams need full control, guided visual support, or broad cross-platform access. ### What is the best remote support software for customer service teams? Based on G2 reviews, the best remote support software for customer service teams usually combines simple connection flows, dependable remote control, and a low-friction experience for non-technical users. According to verified users, TeamViewer is widely used to help customers quickly, reduce travel, and handle troubleshooting in real time. G2 reviewers also describe Zoho Assist as especially easy for customers to download and join, while Splashtop Remote Support is praised for quick links and efficient support sessions. SetMe reviewers repeatedly highlight easy client connection steps and unattended access for support providers. Overall, reviews point to products that minimize user confusion and let support staff resolve issues fast. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for customer troubleshooting, screen sharing, file transfer, and quick remote fixes without onsite visits - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for simple customer join flows, unattended access, and efficient support across desktop and mobile devices - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) – used by support teams for fast remote sessions, support links, and helping users without heavy setup ### Which vendor provides real-time co-browsing and screen sharing? Based on G2 reviews, several vendors support real-time visual collaboration, but the type of experience differs. G2 reviewers mention Cobrowse.io for interactive customer assistance that helps teams guide users directly through workflows in real time. According to verified users, Help Lightning is used for live visual support with annotations, making it easier to identify cables, device issues, or physical setup problems remotely. TeamViewer is also frequently mentioned for real-time screen sharing and remote control in support scenarios. Buyers should note that some products focus on browser guidance and customer experience, while others emphasize full remote desktop access and technician-led troubleshooting. ### Which tool supports remote support for regulated industries? Based on G2 reviews, tools used in regulated industries are usually chosen for secure access, auditability, compliance support, and strong administrative controls. According to verified users, BeyondTrust Remote Support is often highlighted for encrypted sessions, audit logs, session recording, and secure unattended access that support compliance-sensitive environments. G2 reviewers also mention JumpCloud for centralized identity, access, and device controls that help with compliance and policy enforcement. Action1 is cited by reviewers for patching, vulnerability management, and reporting that support security and audit readiness. Overall, reviews show that regulated buyers often prioritize control, visibility, and reliable remote support over lighter-weight convenience features. ## How Many Remote Support Software Products Does G2 Track? **Total Products under this Category:** 98 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SetMe (+0.23%) - Among all products in this category, SetMe recorded the largest rating increase compared to last month *Last updated: July 01, 2026* ## How Does G2 Rank Remote Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 26,100+ Authentic Reviews - 98+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Support Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [ISL Online](https://www.g2.com/products/isl-online/reviews) - **Easiest to Use:** [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Cobrowse.io Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-07-01T18%3A11%3A12Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support&secure%5Btoken%5D=6fbe1a680faa2934eddce48d819ef287444bdc399d47818e9aa2cfdfb5c1605b&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Remote Support Software Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,893 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Compliance:** 9.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,347 **How Do G2 Users Rate NinjaOne?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in managing assets and running tools seamlessly with NinjaOne. - Users find the **remote access features** of NinjaOne extremely useful for managing and monitoring devices effectively. - Users appreciate the **automated updates and alerts** from NinjaOne, significantly simplifying device management for IT teams. - Users appreciate the **automation features** of NinjaOne, making remote management and device settings incredibly efficient. - Users appreciate the **excellent customer support** from NinjaOne, finding knowledgeable staff and guidance readily available. **Cons:** - Users find NinjaOne's **missing features** limit its functionality, particularly in the mobile app and policy application. - Users note the **limited features** of NinjaOne, expressing a desire for more basic options and improved functionalities. - Users feel that NinjaOne needs **improvement in search functionality** and faster delivery of requested features. - Users feel the **search function needs improvement** and request a better ticketing dashboard for efficiency metrics. - Users report **feature issues** with function settings and role management, impacting overall usability and control. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 3. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 684 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 8.8/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Reliability (70 reviews) - Easy Setup (69 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Not User-Friendly (17 reviews) - Connection Issues (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be **extremely user-friendly** , with simple setup and easy session management. - Users find Zoho Assist's **remote access capabilities** easy to implement and efficient, enhancing their daily operations. - Users appreciate the **speed and ease of use** of Zoho Assist for effective remote support sessions. - Users commend the **reliability** of Zoho Assist, praising its speed and stable connection for support sessions. - Users find the **easy setup** of Zoho Assist exceptionally convenient, facilitating a seamless integration into their operations. **Cons:** - Users often face **remote access issues** , struggling with connections and screen display when using Zoho Assist. - Users find the **feature limitations** of Zoho Assist restricting, lacking some advanced tools in basic plans. - Users find the interface **not user-friendly** , feeling overwhelmed by its clutter and complicated setup processes. - Users often face **connection issues** with Zoho Assist, making remote access frustrating and inconsistent. - Users criticize the **expensive pricing** of Zoho Assist, feeling it hinders professional presentation and accessibility. #### What Are Recent G2 Reviews of Zoho Assist? **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- **"[Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting](https://www.g2.com/survey_responses/zoho-assist-review-13054711)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 4. [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,881 **How Do G2 Users Rate JumpCloud?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 8.8/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind JumpCloud?** - **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc) - **Company Website:** https://jumpcloud.com/ - **Year Founded:** 2012 - **HQ Location:** Louisville, CO - **Twitter:** @JumpCloud (36,368 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jumpcloud/ (974 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Mid-Market, 35% Small-Business #### What Are JumpCloud's Pros and Cons? **Pros:** - Ease of Use (766 reviews) - Device Management (588 reviews) - Security (471 reviews) - Integrations (430 reviews) - Features (400 reviews) **Cons:** - Missing Features (326 reviews) - Improvement Needed (263 reviews) - Limited Features (199 reviews) - Limitations (162 reviews) - UX Improvement (134 reviews) ### What Do G2 Reviewers Say About JumpCloud? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JumpCloud, praising its simple setup and effective management across devices. - Users appreciate the **unified device management** capabilities of JumpCloud, streamlining operations across all platforms with ease. - Users value the **strong security measures** of JumpCloud, including MFA and a zero trust model for robust protection. - Users value the **easy integrations** of JumpCloud, simplifying user and device management across various platforms. - Users appreciate the **comprehensive multi-platform support** of JumpCloud, enhancing identity and device management seamlessly. **Cons:** - Users note several **missing features** , like advanced controls for macOS and pre-built integrations, which hinder functionality. - Users feel that **improvement is needed** in macOS app deployments, configuration options, and reporting capabilities in JumpCloud. - Users find the **limited features** of JumpCloud frustrating, especially its smaller SSO app catalog compared to competitors. - Users experience **limitations in macOS deployments** and desire improved endpoint controls and reporting capabilities in JumpCloud. - Users find the **UI outdated** and experience a learning curve with complex permissions, causing confusion during setup. #### What Are Recent G2 Reviews of JumpCloud? **"[Easy Setup and Strong Security for Password Management](https://www.g2.com/survey_responses/jumpcloud-review-12976011)"** **Rating:** 4.5/5.0 stars *— Siddharth V.* [Read full review](https://www.g2.com/survey_responses/jumpcloud-review-12976011) --- **"[All-in-One Access and Device Management That Saves Time](https://www.g2.com/survey_responses/jumpcloud-review-12977315)"** **Rating:** 4.0/5.0 stars *— AK J.* [Read full review](https://www.g2.com/survey_responses/jumpcloud-review-12977315) --- #### What Are G2 Users Discussing About JumpCloud? - [How is JumpCloud redefining identity and access management in hybrid IT environments for tech companies?](https://www.g2.com/discussions/how-is-jumpcloud-redefining-identity-and-access-management-in-hybrid-it-environments-for-tech-companies) - 1 comment, 4 upvotes - [What is JumpCloud used for?](https://www.g2.com/discussions/jumpcloud-what-is-jumpcloud-used-for) - 3 comments, 4 upvotes - [Can JumpCloud replace Active Directory?](https://www.g2.com/discussions/jumpcloud-can-jumpcloud-replace-active-directory) - 3 comments, 1 upvote - [Is JumpCloud secure?](https://www.g2.com/discussions/is-jumpcloud-secure) - 2 comments, 3 upvotes - [What is JumpCloud?](https://www.g2.com/discussions/what-is-jumpcloud) - 1 comment ### 5. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,180 **How Do G2 Users Rate Atera?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 8.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. **Cons:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. - Users find that **report loading times and limited customization** hinder the overall experience with Atera. - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 6. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,078 **How Do G2 Users Rate Action1?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Compliance:** 8.7/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 37% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (84 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users find Action1's **ease of use** exceptional, appreciating the simple setup and quick management of devices. - Users commend Action1 for its **effective and reliable patch management** system, significantly enhancing their endpoint management experience. - Users find Action1's setup to be **incredibly easy** , enabling quick deployment and configuration across their systems. - Users value the **automation of server updates** with Action1, ensuring efficient management even in their absence. - Users highlight the **automation** capabilities of Action1, streamlining server updates and enhancing efficiency effortlessly. **Cons:** - Users note the **absence of a Linux agent** , which limits support for server and client operations. - Users find the **remote access experience lacking** , citing issues like speed and usability that hinder functionality. - Users note **feature limitations** , including tedious customizations and missing Linux client support, impacting overall usability. - Users find the **reporting and logging features lacking** , impacting usability and clarity in automation history. - Users find the **reporting features lacking** and seek improvements for better user-friendliness in Action1. #### What Are Recent G2 Reviews of Action1? **"[The perfect solution for managing endpoints remotely](https://www.g2.com/survey_responses/action1-review-7122102)"** **Rating:** 5.0/5.0 stars *— Dan J.* [Read full review](https://www.g2.com/survey_responses/action1-review-7122102) --- **"[Action1: Effortless, VPN-Free Patch Management for Remote Fleets](https://www.g2.com/survey_responses/action1-review-13048811)"** **Rating:** 5.0/5.0 stars *— Bartek F.* [Read full review](https://www.g2.com/survey_responses/action1-review-13048811) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 7. [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: \*Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. \*Unattended remote access \*Batch operations \*Tasks & Action logs \*Patch management \*Limit incoming & outgoing calls \*Kiosk mode & Policy \*Remote control with Black Screen security mode \*Location tracking \*Application management service(AMS):custom apps, Google Play Store apps and web apps \*Content management service \*Whitelisting and blocklisting browsers & apps \*Remote monitor devices’ status \*Real-time alerts & notifications \*Supports all Android-based endpoints \*Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today! **Average Rating:** 4.9/5.0 **Total Reviews:** 423 **How Do G2 Users Rate AirDroid Business?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Compliance:** 9.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 6.4/10 (Category avg: 8.7/10) **Who Is the Company Behind AirDroid Business?** - **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio) - **Company Website:** https://www.airdroid.com/ - **Year Founded:** 2011 - **HQ Location:** Singapore, SG - **Twitter:** @AirDroidB (184 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airdroidbusiness/about (90 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Consultant - **Top Industries:** Information Technology and Services, Renewables & Environment - **Company Size:** 68% Mid-Market, 41% Small-Business #### What Are AirDroid Business's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Device Management (89 reviews) - Remote Access (88 reviews) - Features (65 reviews) - Customer Support (49 reviews) **Cons:** - Expensive (17 reviews) - Improvement Needed (11 reviews) - Missing Features (8 reviews) - Pricing Issues (8 reviews) - Difficult Learning (6 reviews) ### What Do G2 Reviewers Say About AirDroid Business? *AI-generated summary from verified user reviews* **Pros:** - Users find AirDroid Business offers a **user-friendly interface** that simplifies device management and enhances overall functionality. - Users value the **efficient device management** of AirDroid Business, appreciating its geofencing and real-time tracking capabilities. - Users appreciate the **comprehensive remote access tools** of AirDroid Business, enabling effortless management from anywhere globally. - Users value the **easy-to-learn interface and comprehensive features** of AirDroid Business, enhancing device management efficiency. - Users praise the **responsive customer support** of AirDroid Business, enhancing their overall user experience and satisfaction. **Cons:** - Users find AirDroid Business **a bit expensive** , especially when adding multiple devices, which can strain startup budgets. - Users feel that **pricing and language options** need improvement for a better overall experience with AirDroid Business. - Users note **missing features** such as limited automation and scheduling options, impacting overall usability and control. - Users find the **pricing issues** challenging, especially when adding infrequently used devices and managing costs effectively. - Users note a **difficult learning** curve when trying to navigate the many features of AirDroid Business. #### What Are Recent G2 Reviews of AirDroid Business? **"[Clear Insights and a Straightforward Interface That Speeds Up Work](https://www.g2.com/survey_responses/airdroid-business-review-13041539)"** **Rating:** 4.5/5.0 stars *— Franco D.* [Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13041539) --- **"[AirDroid Business Way to Go](https://www.g2.com/survey_responses/airdroid-business-review-13039532)"** **Rating:** 5.0/5.0 stars *— Laiba F.* [Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13039532) --- #### What Are G2 Users Discussing About AirDroid Business? - [Is AirDroid a good app?](https://www.g2.com/discussions/is-airdroid-a-good-app) - [What is the use of AirDroid?](https://www.g2.com/discussions/what-is-the-use-of-airdroid) - [Is AirDroid completely free?](https://www.g2.com/discussions/is-airdroid-completely-free) - [Can AirDroid be trusted?](https://www.g2.com/discussions/can-airdroid-be-trusted) - 5 comments ### 8. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 774 **How Do G2 Users Rate Datto RMM?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 8.4/10 (Category avg: 8.9/10) - **Compliance:** 8.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Datto RMM?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 63% Small-Business, 33% Mid-Market #### What Are Datto RMM's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Automation (60 reviews) - Features (51 reviews) - Integrations (50 reviews) - Remote Access (49 reviews) **Cons:** - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) - Feature Issues (24 reviews) - Missing Features (24 reviews) - Needs Improvement (19 reviews) ### What Do G2 Reviewers Say About Datto RMM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Datto RMM, appreciating seamless device management and efficient remote support. - Users appreciate the **automation features** of Datto RMM, enhancing efficiency and simplifying workload management significantly. - Users value the **comprehensive information and support** offered by Datto RMM, enhancing customer service and efficiency. - Users value the **seamless integrations** of Datto RMM, enhancing management efficiency and improving overall productivity. - Users value the **easy remote access** of Datto RMM, enhancing support and monitoring capabilities effectively. **Cons:** - Users face **remote access issues** with Datto RMM, struggling with connectivity and limitations when offline. - Users report **slow performance** with Datto RMM, especially when managing endpoints and recovery processes. - Users find **feature issues** with Datto RMM, including difficulty creating custom monitors and installation challenges on client devices. - Users express frustration over **missing features** in Datto RMM, citing frequent updates and stability issues with web remote. - Users feel that **Webremote needs modernization** to enhance usability and improve integration of features for better efficiency. #### What Are Recent G2 Reviews of Datto RMM? **"[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)"** **Rating:** 5.0/5.0 stars *— Justin C.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12725098) --- **"[Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs](https://www.g2.com/survey_responses/datto-rmm-review-12813084)"** **Rating:** 4.0/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084) --- #### What Are G2 Users Discussing About Datto RMM? - [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure) - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto) - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments ### 9. [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) PDQ Connect is an agent-based endpoint management solution for Windows and macOS, designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments without requiring a VPN. Core capabilities include patch management, software deployment, remote desktop access, and vulnerability management. Patch management supports both Windows updates and third-party applications. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on active risk. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. The curated package library includes 500+ applications and scripts, sourced directly from publishers, virus-scanned, and typically updated within hours of a new release. Custom multistep packages are supported for proprietary or specialized software. Device groups and inventory provide dynamic and static targeting based on device state, installed software, and custom scan data. Native deployment logging captures failure detail without requiring custom scripts. Remote desktop access supports sessions whether or not an end user is logged in. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. PDQ Connect is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required. Founded in 2001, PDQ was built by sysadmins, for sysadmins. Backed by a support team with a 95% customer satisfaction score over the past year. Trusted by 30,000+ IT professionals worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 409 **How Do G2 Users Rate PDQ Connect?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 9.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind PDQ Connect?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 56% Mid-Market, 14% Enterprise #### What Are PDQ Connect's Pros and Cons? **Pros:** - Ease of Use (233 reviews) - Software Deployment (180 reviews) - Easy Deployment (132 reviews) - Easy Setup (129 reviews) - Remote Access (118 reviews) **Cons:** - Missing Features (110 reviews) - Improvement Needed (70 reviews) - Limited Features (56 reviews) - Remote Access Issues (35 reviews) - Deployment Issues (33 reviews) ### What Do G2 Reviewers Say About PDQ Connect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of PDQ Connect, enjoying simple setup and efficient remote management for their needs. - Users appreciate the **easy remote software deployment** with PDQ Connect, which simplifies device management and enhances efficiency. - Users value the **easy deployment** of PDQ Connect, enabling efficient management and updates from any location. - Users value the **easy setup** of PDQ Connect, making initial configurations quick and hassle-free for remote assistance. - Users highly value the **remote access capabilities** of PDQ Connect, simplifying software management for off-site users. **Cons:** - Users note the **missing features** in PDQ Connect, such as limited command execution and lack of direct actions from reports. - Users suggest **improvements needed** in patch management, notifications, UI, mobile support, and handling agent rotations. - Users feel that PDQ Connect has **limited features** , particularly in vulnerability scanning and deployment options compared to alternatives. - Users face **remote access issues** , particularly with slow connections and unnoticeable prompts for user permissions. - Users face **deployment issues** with PDQ Connect, finding it challenging to manage long device names and create packages. #### What Are Recent G2 Reviews of PDQ Connect? **"[PDQ's All-in-One Suite: Fast Deployments, Superior Remote Desktop, Great Reporting & Great Value](https://www.g2.com/survey_responses/pdq-connect-review-13050680)"** **Rating:** 5.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/pdq-connect-review-13050680) --- **"[Quick Setup, Intuitive Interface, and Fast Deployments with PDQ Connect](https://www.g2.com/survey_responses/pdq-connect-review-12890173)"** **Rating:** 4.5/5.0 stars *— Jeff M.* [Read full review](https://www.g2.com/survey_responses/pdq-connect-review-12890173) --- ### 10. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 9.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Access (13 reviews) - Remote Support (13 reviews) - Reliability (10 reviews) - Security (10 reviews) **Cons:** - Expensive (7 reviews) - Complexity (5 reviews) - Connectivity Issues (5 reviews) - Learning Curve (5 reviews) - Pricing Issues (5 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of BeyondTrust Remote Support, facilitating quick setup and collaboration among technicians. - Users love the **ease of access to remote desktops** , facilitating effective collaboration and secure support during remote sessions. - Users appreciate the **effortless collaboration** with BeyondTrust Remote Support, enhancing productivity and simplifying access to unattended devices. - Users value the **reliability** of BeyondTrust Remote Support, ensuring efficient and stable remote assistance with robust security features. - Users value the **high security** of BeyondTrust Remote Support, noting encrypted sessions and comprehensive auditing features. **Cons:** - Users find the **pricing too high** compared to competitors, which affects their overall satisfaction with BeyondTrust Remote Support. - Users struggle with the **complexity** of BeyondTrust Remote Support, finding the interface confusing and difficult to navigate. - Users often face **connectivity issues** that disrupt sessions and can affect the overall user experience. - Users find the **learning curve challenging** , feeling that BeyondTrust Remote Support can be complex and time-consuming to master. - Users find the **high cost of licensing** for BeyondTrust Remote Support to be a significant drawback compared to alternatives. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 11. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 478 **How Do G2 Users Rate ScreenConnect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind ScreenConnect?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small-Business, 31% Mid-Market #### What Are ScreenConnect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Remote Access (6 reviews) - Remote Work (6 reviews) - Easy Communication (5 reviews) - Reliability (5 reviews) **Cons:** - Expensive (4 reviews) - Remote Access Issues (4 reviews) - Internet Dependency (2 reviews) - Not User-Friendly (2 reviews) - Security Concerns (2 reviews) ### What Do G2 Reviewers Say About ScreenConnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ScreenConnect, enabling efficient remote support and seamless operations from any location. - Users praise the **amazing remote access** capabilities of ScreenConnect, enabling effective support from any location with enhanced security. - Users value the **reliable remote access** of ScreenConnect, enabling efficient IT support from anywhere seamlessly. - Users value the **easy communication** of ScreenConnect, enabling quick and efficient remote support and collaboration. - Users find ScreenConnect to be **100% reliable** , allowing seamless and secure remote support from any location. **Cons:** - Users feel the **high cost** of ScreenConnect, especially for small teams, is a significant drawback to its value. - Users report facing **remote access issues** and challenges with support, affecting their overall experience with ScreenConnect. - Users face challenges with **internet dependency** in ScreenConnect, which may not be accessible in all locations. - Users find ScreenConnect to be **not user-friendly** , especially due to excessive steps for remote connections and poor mobile support. - Users express concerns about **security issues** after experiencing a significant incident, highlighting the need for better protections. #### What Are Recent G2 Reviews of ScreenConnect? **"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"** **Rating:** 5.0/5.0 stars *— Steve S.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) --- **"[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)"** **Rating:** 5.0/5.0 stars *— Jason L.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-4969447) --- #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### 12. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector **Average Rating:** 4.8/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Splashtop Remote Access?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Compliance:** 8.2/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Access?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Splashtop Remote Access's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Setup (35 reviews) - Remote Access (25 reviews) - Easy to Access (19 reviews) - Remote Support (19 reviews) **Cons:** - Remote Access Issues (22 reviews) - Connection Issues (13 reviews) - Feature Limitations (8 reviews) - Not User-Friendly (7 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Access? *AI-generated summary from verified user reviews* **Pros:** - Users find **Splashtop Remote Access easy to use** , making it ideal for novice business owners and client support. - Users value the **easy setup** of Splashtop Remote Access, making it seamless to transition and use effectively. - Users value the **remote access capability** of Splashtop, enabling effortless connections to their office from anywhere. - Users love the **easy access** to their PCs anywhere, enhancing productivity and simplifying remote work. - Users value the **seamless remote support** provided by Splashtop, appreciating its stability and ease of use across locations. **Cons:** - Users experience **remote access issues** due to tedious control processes and dependency on stable internet connections. - Users experience **connection issues** with Splashtop, such as lag and dropped sessions due to unstable internet conditions. - Users face **unattended access limitations** with Splashtop, complicating usage due to third-party software interference. - Users find the **interface confusing** and support links difficult to navigate, hindering overall user experience. - Users experience **slow performance** with Splashtop, often facing disconnections and lag during remote access sessions. #### What Are Recent G2 Reviews of Splashtop Remote Access? **"[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)"** **Rating:** 5.0/5.0 stars *— Josh G.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892) --- **"[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)"** **Rating:** 4.5/5.0 stars *— Luca I.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589) --- #### What Are G2 Users Discussing About Splashtop Remote Access? - [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for) - [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure) - [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use) - [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment - [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment ### 13. [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 252 **How Do G2 Users Rate Splashtop Remote Support?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Compliance:** 8.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Support?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 58% Small-Business, 35% Mid-Market #### What Are Splashtop Remote Support's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Remote Access (47 reviews) - Remote Support (29 reviews) - Simple (25 reviews) - Reliability (24 reviews) **Cons:** - Remote Access Issues (15 reviews) - Missing Features (9 reviews) - Access Issues (8 reviews) - Connectivity Issues (8 reviews) - Login Issues (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Splashtop Remote Support, praising its quick setup and fast session start. - Users commend the **fast and reliable remote access** of Splashtop Remote Support, enhancing their ability to troubleshoot effectively. - Users value the **fast and reliable remote access** of Splashtop Remote Support, enhancing real-time troubleshooting and support efficiency. - Users love the **simple setup** of Splashtop Remote Support, making daily remote assistance quick and effortless. - Users commend the **reliability** of Splashtop Remote Support, enabling swift client sessions and efficient issue resolution. **Cons:** - Users experience occasional **remote access issues** due to program conflicts and screen display problems, which can be frustrating. - Users desire **missing features** like monitoring tools and advanced capabilities in Splashtop Remote Support's basic package. - Users face **access issues** with Splashtop, including conflicts with programs and occasional connection failures. - Users experience **connectivity issues** with Splashtop Remote Support, particularly with version compatibility and waking client computers. - Users often face **login issues** related to connectivity and authorization, disrupting their use of Splashtop Remote Support. #### What Are Recent G2 Reviews of Splashtop Remote Support? **"[Reliable, Secure Remote Access That Feels Like You’re There](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)"** **Rating:** 5.0/5.0 stars *— Tyler V.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341) --- **"[Affordable, Feature-Rich Splashtop with Support That Listens](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)"** **Rating:** 5.0/5.0 stars *— Randall C.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758) --- #### What Are G2 Users Discussing About Splashtop Remote Support? - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) ### 14. [AnyDesk](https://www.g2.com/products/anydesk/reviews) AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,076 **How Do G2 Users Rate AnyDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind AnyDesk?** - **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh) - **Year Founded:** 2014 - **HQ Location:** Stuttgart - **Twitter:** @anydesk (7,883 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 43% Mid-Market #### What Are AnyDesk's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Setup (17 reviews) - Remote Support (17 reviews) - File Transfer (16 reviews) - Remote Control (16 reviews) **Cons:** - Connection Issues (10 reviews) - Remote Access Issues (9 reviews) - Slow Performance (9 reviews) - Slow Connectivity (7 reviews) - Limited Free (6 reviews) ### What Do G2 Reviewers Say About AnyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find AnyDesk to be **very easy to use** , facilitating quick and efficient remote access and support. - Users value the **easy setup** of AnyDesk, facilitating seamless remote connections and efficient technical support. - Users highlight the **smooth connectivity** of AnyDesk, ensuring reliable remote access even on slower internet connections. - Users value the **effortless file transfer** capabilities of AnyDesk, enhancing their remote work productivity significantly. - Users value the **remote access flexibility** of AnyDesk, enabling seamless collaboration and efficient file management from anywhere. **Cons:** - Users face **connection issues** with lagging, slow speeds, and unexpected drops, leading to frustration during use. - Users face **remote access issues** like connection timeouts and unreliable file transfers when using AnyDesk. - Users report **slow performance** with connectivity issues and frustrating delays, especially on slower internet connections. - Users experience **slow connectivity** issues at times, requiring disconnection and reconnection to maintain a stable session. - Users criticize the **limited free version** of AnyDesk, which hampers support for friends and family effectively. #### What Are Recent G2 Reviews of AnyDesk? **"[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)"** **Rating:** 4.5/5.0 stars *— Sunil B.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340) --- **"[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)"** **Rating:** 5.0/5.0 stars *— Prasanna Kumar D.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183) --- #### What Are G2 Users Discussing About AnyDesk? - [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 6 comments - [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment - [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment ### 15. [ISL Online](https://www.g2.com/products/isl-online/reviews) ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. **Average Rating:** 4.6/5.0 **Total Reviews:** 582 **How Do G2 Users Rate ISL Online?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind ISL Online?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Small-Business, 24% Mid-Market #### What Are ISL Online's Pros and Cons? **Pros:** - Ease of Use (43 reviews) - Customer Support (24 reviews) - Easy Setup (21 reviews) - Remote Support (21 reviews) - Remote Access (20 reviews) **Cons:** - Remote Access Issues (12 reviews) - Improvement Needed (6 reviews) - Session Issues (5 reviews) - Connection Issues (4 reviews) - Delay Issues (4 reviews) ### What Do G2 Reviewers Say About ISL Online? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **remarkable ease of use** of ISL Online, which simplifies remote access and management tasks. - Users highlight the **exceptional customer support** of ISL Online, noting prompt and friendly assistance when needed. - Users commend ISL Online for its **easy setup** , allowing quick access for efficient IT problem-solving. - Users praise ISL Online for its **easy-to-use remote support** features, enhancing efficiency in resolving IT issues. - Users appreciate the **ease of use** of ISL Online, enabling efficient remote access to resolve IT issues quickly. **Cons:** - Users face **remote access issues** with ISL Online, experiencing occasional glitches when connecting to Mac systems. - Users note that **connection speed and deployment complexity** need improvement, impacting efficiency and user experience. - Users face **session issues** with ISL Online, such as compatibility concerns and difficulties managing active connections. - Users report **connection issues** with ISL Online, including slow speeds and unclear notifications on mobile when connections are busy. - Users experience **delay issues** with ISL Online, as connections can be slow and cause frustration during use. #### What Are Recent G2 Reviews of ISL Online? **"[Integral for Remote Management and Easy Deployment](https://www.g2.com/survey_responses/isl-online-review-10918967)"** **Rating:** 4.5/5.0 stars *— Danny C.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-10918967) --- **"[First-Class Security and Versatility in Remote Support](https://www.g2.com/survey_responses/isl-online-review-12236199)"** **Rating:** 5.0/5.0 stars *— Diego M.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199) --- ### 16. [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews) SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and identity security via SureIdP solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 96 **How Do G2 Users Rate SureMDM by 42Gears?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 9.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind SureMDM by 42Gears?** - **Seller:** [42Gears Mobility Systems](https://www.g2.com/sellers/42gears-mobility-systems) - **Year Founded:** 2009 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @42gears (4,934 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42gears (558 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Mid-Market, 33% Enterprise #### What Are SureMDM by 42Gears's Pros and Cons? **Pros:** - Ease of Use (39 reviews) - Customer Support (35 reviews) - Device Management (25 reviews) - Features (23 reviews) - Remote Access (18 reviews) **Cons:** - Device Management (7 reviews) - Improvement Needed (7 reviews) - Poor UI (6 reviews) - Slow Performance (6 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About SureMDM by 42Gears? *AI-generated summary from verified user reviews* **Pros:** - Users find SureMDM to be **extremely easy to use** , simplifying remote device management and saving valuable time. - Users value the **responsive customer support** at 42Gears SureMDM, enhancing their overall experience and satisfaction. - Users appreciate the **easy remote device management** of SureMDM, making monitoring simple and efficient. - Users appreciate the **flexibility and comprehensive features** of SureMDM, along with responsive and supportive customer service. - Users love the **ease of remote device management** , finding the interface intuitive and time-saving for monitoring tasks. **Cons:** - Users report a **cluttered dashboard** and challenges with device enrollment that hinder the overall user experience. - Users feel that **profile and policy management needs improvement** , as current methods complicate scalability and coherence. - Users find the **poor UI** of SureMDM challenging, especially for new users and on Mac devices. - Users experience **slow performance** with SureMDM, causing lag during usage and delays in remote screen access. - Users find the **learning curve steep** , as the interface and features can be complex for newcomers. #### What Are Recent G2 Reviews of SureMDM by 42Gears? **"[Managing 206 locations was chaos before this - SureMDM changed how our whole IT operation woks](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616)"** **Rating:** 5.0/5.0 stars *— Shibu K.* [Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616) --- **"[SureMDM: The MDM Solution That Keeps Your Endpoints in Check](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592)"** **Rating:** 5.0/5.0 stars *— Ansh B.* [Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592) --- #### What Are G2 Users Discussing About SureMDM by 42Gears? - [What is Android for enterprise?](https://www.g2.com/discussions/suremdm-what-is-android-for-enterprise) - 1 comment - [What is Android for enterprise?](https://www.g2.com/discussions/what-is-android-for-enterprise) - [What are device management apps?](https://www.g2.com/discussions/what-are-device-management-apps) - 1 comment - [What is SureMDM Nix used for?](https://www.g2.com/discussions/what-is-suremdm-nix-used-for) - 2 comments, 1 upvote - [What is a common feature of MDM software?](https://www.g2.com/discussions/what-is-a-common-feature-of-mdm-software) - 1 comment ### 17. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Syncro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 8.5/10 (Category avg: 8.9/10) - **Compliance:** 8.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (237 reviews) - Features (159 reviews) - Easy Setup (111 reviews) - Automation (106 reviews) - Integrations (105 reviews) **Cons:** - Missing Features (105 reviews) - Improvement Needed (78 reviews) - Feature Limitations (70 reviews) - Feature Issues (61 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. **Cons:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. #### What Are Recent G2 Reviews of Syncro? **"[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)"** **Rating:** 5.0/5.0 stars *— steve t.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10823178) --- **"[User-Friendly App that is great for a team in a business](https://www.g2.com/survey_responses/syncro-review-12059675)"** **Rating:** 4.0/5.0 stars *— Michael C.* [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 18. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Compliance:** 8.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users find EV Reach to offer **exceptional ease of use** , enhancing both productivity and overall efficiency in IT management. - Users appreciate the **remote control capabilities** of EV Reach, enabling effective troubleshooting and enhanced device management. - Users highlight the **efficient remote support** provided by EV Reach, allowing timely issue resolution and enhanced user satisfaction. - Users appreciate the **seamless remote access** of EV Reach, leading to faster troubleshooting and improved user satisfaction. - Users highlight the **comprehensive features** of EV Reach, praising its ability to centralize remote support and management tasks. **Cons:** - Users face **remote access issues** with EV Reach, highlighting difficulties in setup, connection reliability, and IP management. - Users find the **missing features** in EV Reach, particularly for patch management, limiting their overall experience. - Users experience **connection issues** with EV Reach, complicating setup and efficiency in managing devices effectively. - Users experience **slow performance** with EV Reach, especially during peak usage, hindering productivity and efficiency. - Users find EV Reach has **feature limitations** , including advanced setup complexity and inadequate mobile support. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 19. [Pulseway](https://www.g2.com/products/pulseway/reviews) Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself. **Average Rating:** 4.6/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Pulseway?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 7.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Pulseway?** - **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design) - **Year Founded:** 2011 - **HQ Location:** Dublin, Ireland - **Twitter:** @pulsewayapp (6,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1987200/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Small-Business, 43% Mid-Market #### What Are Pulseway's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Ease of Use (14 reviews) - Features (13 reviews) - Intuitive (9 reviews) - Monitoring (9 reviews) **Cons:** - Feature Issues (6 reviews) - Improvement Needed (6 reviews) - Missing Features (6 reviews) - Needs Improvement (6 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Pulseway? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of Pulseway, highlighting their responsiveness and understanding of unique business needs. - Users find Pulseway to be **easy to use** , enabling seamless access and integration for efficient infrastructure management. - Users love the **exceptional customer support** of Pulseway, enhancing their experience and making service management seamless. - Users appreciate the **intuitive design** of Pulseway, facilitating easy setup and enhancing customer experience in their services. - Users value the **effective monitoring** capabilities of Pulseway, enabling efficient IT management with minimal oversight. **Cons:** - Users are frustrated with **feature issues** like unfinished modules, frequent logout, and inadequate reporting tools. - Users note that **improvement is needed** in reporting, feature implementation speed, and mobile app consistency. - Users express frustration over the **missing features** , including inadequate network monitoring and outdated mobile app functionality. - Users find that Pulseway's **reporting and mobile app functionality needs improvement** for a more cohesive experience. - Users are disappointed by the **limited features** of Pulseway, particularly in network monitoring and mobile app updates. #### What Are Recent G2 Reviews of Pulseway? **"[Brilliant Mobile Control and Versatile Remote Management](https://www.g2.com/survey_responses/pulseway-review-12750546)"** **Rating:** 4.5/5.0 stars *— Rinalon E.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12750546) --- **"[Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation](https://www.g2.com/survey_responses/pulseway-review-12795320)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320) --- #### What Are G2 Users Discussing About Pulseway? - [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based) - [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version) - [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment - [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for) ### 20. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 8.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of Devolutions Remote Desktop Manager, ensuring access on-the-go and convenience where needed. - Users greatly value the **seamless password management** integration in RDM, enhancing security and accessibility for remote access. - Users value the **seamless remote access** capabilities of Devolutions RDM, enhancing efficiency and connectivity across platforms. - Users appreciate the **cross-platform support** of RDM, allowing seamless access across multiple devices and operating systems. - Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users notice **delay issues** with RDM's initial loading time, which can hinder the user experience significantly. - Users find the **integration difficulty** quite high due to the steep learning curve and lack of guidance. - Users find the **learning curve steep** , requiring significant time to navigate the numerous functions and lack of guidance. - Users express concerns about the **pricing issues** , suggesting a need for more flexible licensing solutions. - Users find the **slow performance** during the initial loading time of Devolutions Remote Desktop Manager frustrating. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 21. [RemotePC](https://www.g2.com/products/remotepc/reviews) RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises **Average Rating:** 4.7/5.0 **Total Reviews:** 650 **How Do G2 Users Rate RemotePC?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind RemotePC?** - **Seller:** [IDrive](https://www.g2.com/sellers/idrive) - **Year Founded:** 2007 - **HQ Location:** Calabasas, CA - **Twitter:** @IDriveBackup (17,846 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 8% Mid-Market #### What Are RemotePC's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Easy Setup (74 reviews) - Easy Access (55 reviews) - Affordable (47 reviews) - Remote Access (38 reviews) **Cons:** - Slow Performance (18 reviews) - Remote Access Issues (13 reviews) - Screen Resolution (11 reviews) - Connection Issues (10 reviews) - Delay Issues (9 reviews) ### What Do G2 Reviewers Say About RemotePC? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of RemotePC, appreciating its quick setup and seamless remote access capabilities. - Users commend the **easy setup** of RemotePC, making remote access and support quick and convenient. - Users value the **easy access** RemotePC provides, enabling seamless connections from anywhere without technical hassles. - Users appreciate the **affordable pricing** of RemotePC, making it accessible for non-technical and budget-conscious users. - Users praise RemotePC for its **seamless remote access** , allowing effortless work-from-home experiences with minimal setup issues. **Cons:** - Users experience **slow performance** with RemotePC, including lagging screen updates and disrupted interactions during tasks. - Users experience **remote access issues** including occasional disconnects and difficulties in certain regions like China. - Users face **fuzzy screen resolution** and lag issues that can disrupt their workflow during real-time tasks. - Users report occasional **connection issues** with RemotePC, causing disconnections and lag during sessions. - Users experience **delay issues** with RemotePC, as lag can disrupt tasks requiring real-time interaction. #### What Are Recent G2 Reviews of RemotePC? **"[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)"** **Rating:** 4.0/5.0 stars *— Lofty Community Media I.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492) --- **"[RemotePC Delivers Near-Instant, Lag-Free Remote Work](https://www.g2.com/survey_responses/remotepc-review-12706593)"** **Rating:** 4.5/5.0 stars *— Zachary G.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12706593) --- #### What Are G2 Users Discussing About RemotePC? - [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for) - [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments - [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments - [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments - [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments ### 22. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 **How Do G2 Users Rate ConnectWise RMM?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Quality of Support:** 7.5/10 (Category avg: 8.9/10) - **Compliance:** 7.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ConnectWise RMM?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are ConnectWise RMM's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (12 reviews) - Automation (9 reviews) - All-in-One Solution (8 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Poor Customer Support (7 reviews) - Feature Issues (5 reviews) - Integration Issues (5 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About ConnectWise RMM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful and accessible for their administrative needs. - Users value the **easy and reliable remote access** of ConnectWise RMM, facilitating efficient support management from anywhere. - Users value the **automation** capabilities of ConnectWise RMM, enhancing convenience and efficiency in managing operations. - Users value the **all-in-one solution** of ConnectWise RMM, enhancing efficiency and visibility for their teams. - Users find the **user-friendly interface** of ConnectWise RMM enhances visibility and simplifies management tasks effectively. **Cons:** - Users are frustrated by **missing features** in ConnectWise RMM, including poor automation and lack of basic reporting. - Users face **poor customer support** , experiencing delays and communication issues that hamper timely problem resolution. - Users find **feature issues** with ConnectWise RMM, experiencing complexity and poor documentation that hinder usability. - Users experience **integration issues** with ConnectWise RMM, affecting functionality and limiting third-party application support. - Users find the **pricing structure expensive** , as charges apply per device and technician, lacking affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **"[Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)"** **Rating:** 5.0/5.0 stars *— Parag R.* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) --- **"[Access and maintain your endpoints from a web browser](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) --- #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### 23. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 195 **How Do G2 Users Rate SuperOps?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.3/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps to be **incredibly easy to use** , promoting a smooth and accessible onboarding experience. - Users rave about the **exceptional customer support** from SuperOps, praising their quick responses and helpful guidance. - Users appreciate the **intuitive remote monitoring** and continuous feature improvements of SuperOps, enhancing overall usability and efficiency. - Users appreciate the **friendly and intuitive interface** of SuperOps, making it easy for new technicians to navigate. - Users find SuperOps' **intuitive interface** enhances productivity, making IT management seamless and efficient. **Cons:** - Users note the **missing features** in SuperOps, particularly the lack of user signatures for ticketing documentation. - Users face various **feature issues** with SuperOps, from accidental deletions to limited mobile app functionality. - Users note **integration issues** with SuperOps, expressing a need for more compatible tools and workflows. - Users experience **access limitations** with SuperOps, facing issues like file preview and RMM functionality. - Users express concern over the **lack of integrations** , limiting functionality with popular documentation tools and platforms. #### What Are Recent G2 Reviews of SuperOps? **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- ### 24. [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews) Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate ManageEngine Remote Access Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 9.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind ManageEngine Remote Access Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are ManageEngine Remote Access Plus's Pros and Cons? **Pros:** - Automation (3 reviews) - Affordable (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - Automation Issues (1 reviews) - Complexity (1 reviews) - Feature Limitations (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Remote Access Plus? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **seamless automation** of ManageEngine Remote Access Plus, enhancing productivity without interruptions. - Users value the **affordability** of ManageEngine Remote Access Plus, appreciating its cost-effective and easy setup. - Users find **deployment ease** exceptional, appreciating seamless setup and on-premise installation options for effective management. - Users praise the **ease of use** of ManageEngine Remote Access Plus, finding it straightforward and efficient for daily tasks. - Users appreciate the **easy integrations** of ManageEngine Remote Access Plus, simplifying deployment and enhancing overall performance. **Cons:** - Users face **slow performance** , with lengthy connection times and high resource usage complicating basic tasks. - Users find the **automation issues** frustrating, as slow performance and installation delays hinder their experience. - Users find the **complexity of basic tasks** in ManageEngine Remote Access Plus frustrating and bandwidth-intensive. - Users find the **feature limitations** of ManageEngine Remote Access Plus hinder usability, causing issues with mobile functionality and performance. - Users find the **mobile app lacking functionality** , encountering issues that complicate simple tasks and consume excessive resources. #### What Are Recent G2 Reviews of ManageEngine Remote Access Plus? **"[Implementation and Use Case](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)"** **Rating:** 5.0/5.0 stars *— Brian M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159) --- **"[Reliable, Always-On Remote Access for Fast Troubleshooting](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)"** **Rating:** 4.0/5.0 stars *— Manivasagam M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060) --- #### What Are G2 Users Discussing About ManageEngine Remote Access Plus? - [What is ManageEngine Remote Access Plus used for?](https://www.g2.com/discussions/what-is-manageengine-remote-access-plus-used-for) ### 25. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication **Average Rating:** 4.3/5.0 **Total Reviews:** 68 **How Do G2 Users Rate SolarWinds DameWare Remote Support?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Quality of Support:** 8.2/10 (Category avg: 8.9/10) - **Compliance:** 9.2/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds DameWare Remote Support?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 50% Mid-Market, 35% Enterprise #### What Are SolarWinds DameWare Remote Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) ### What Do G2 Reviewers Say About SolarWinds DameWare Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of SolarWinds DameWare Remote Support, making remote assistance effortless and efficient. - Users find the **affordable pricing** of SolarWinds DameWare Remote Support highly attractive for enterprise use. - Users love the **automation features** of SolarWinds DameWare Remote Support, making remote connections quick and efficient. - Users value the **fast issue resolution** with DameWare, enabling quick fixes and efficient support from anywhere. - Users value the **fast issue resolution** offered by DameWare Remote Support, enabling quick fixes without delay. #### What Are Recent G2 Reviews of SolarWinds DameWare Remote Support? **"[Must Have for your business](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551)"** **Rating:** 5.0/5.0 stars *— Jeremy M.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551) --- **"[Excellent software to connect remotely to computers](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700)"** **Rating:** 5.0/5.0 stars *— Eric B.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700) --- #### What Are G2 Users Discussing About SolarWinds DameWare Remote Support? - [What is SolarWinds DameWare Mini Remote Control used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-mini-remote-control-used-for) - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) ## What Is Remote Support Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Support Software? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## How Do You Choose the Right Remote Support Software? ### What You Should Know About Remote Support Software ### What is Remote Support Software? Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks.  These platforms leverage remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks. With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices. #### What Types of Remote Support Software Exist? The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician. **Unattended remote support** Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app. **Attended remote support** This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device. ### What are the Common Features of Remote Support Software? Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution: **Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes. **Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of the functions like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time. **File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself. **Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly. **Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes.  **Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems. **Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible. **Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively. **Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced. **Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices. **Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily. Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features) ### What are the Benefits of Remote Support Software? With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways: **Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance. **Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location. **Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow. **Streamlines remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings. ** ** **Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction. ### Who Uses Remote Support Software? With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software: **IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally.  **Customers:** For the companies that supply the remote support software, customers are the external users of the software. #### Software Related to Remote Support Software Related solutions that can be used together with remote support solutions include: [Remote desktop software](https://www.g2.com/categories/remote-desktop) **:** It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops. [Help desk](https://www.g2.com/categories/help-desk) **and** [service desk software](https://www.g2.com/categories/service-desk) **:** Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require. [IT management software](https://www.g2.com/categories/it-management) **:** Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service. ### Challenges with Remote Support Software This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems: **Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard. **Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support. **Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices. ### Which Companies Should Buy Remote Support Software? **Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices. **Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software.  ### How to Buy Remote Support Software #### Requirements Gathering (RFI/RFP) for Remote Support Software Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization. #### Compare Remote Support Software Products **Create a long list** This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software closely matching the requirements.  **Create a short list** After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter). **Conduct demos** Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works. #### Selection of Remote Support Software **Choose a selection team** A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization.  **Negotiation** Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user.  **Final decision** This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors. ### What Does Remote Support Software Cost? There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations. #### Return on Investment (ROI) A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services.  ### Remote Support Software Trends **Clientless remote support** With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.