BC

Boobalan C.

Mid-Market (51-1000 emp.)

5/30/2023

"Simple tool and recommendable"

5/5

What do you like best about Wavity Help and Service Desk?

Automated notification, SLA Management, Customizable reports, Good interface Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Can't think of any currently, will recommend this tool as it is easy to use and loaded with features. Review collected by and hosted on G2.com.

RB

Raj B.

Small-Business (50 or fewer emp.)

6/9/2023

"Easy ticket management system for Mortgage workflow"

5/5

What do you like best about Wavity Help and Service Desk?

Wavity is a highly usable ticketing system using a mobile and web interface. It is very flexible in accommodating numerous and frequent changes that are needed in the mortgage industry. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No out-of-box integration with other financial applications. Review collected by and hosted on G2.com.

PA

prabhakar a.

Founder

Small-Business (50 or fewer emp.)

12/15/2022

"An excellent tool for all ticketing requirements in a single app"

5/5

What do you like best about Wavity Help and Service Desk?

We at Saadhikar consulting using Wavity to raise tickets when customer calls up board number for their queries. The app is very easy to use and track the progress. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing as such. Till date we are happy with the app in fulfilling the required requirements Review collected by and hosted on G2.com.

SS

Sunny S.

Broker

Small-Business (50 or fewer emp.)

9/30/2022

"Great tool for Ticketing and Support HelpDesk!"

5/5

What do you like best about Wavity Help and Service Desk?

The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

So far we did not get any major issues with the implementation and usage. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/14/2023

"NextGen Ticketing System"

5/5

What do you like best about Wavity Help and Service Desk?

Wavity's native Mobile application & Dashboard are most user friendly & easy to use. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None, as we are using this for our external customer needs. Review collected by and hosted on G2.com.

PK

Pridhi K.

Design Engineer II

Mid-Market (51-1000 emp.)

12/29/2022

"IT Ticket Service"

4.5/5

What do you like best about Wavity Help and Service Desk?

IT ticketing service is Fast. Ease to use the tool with out any delay in timing. Faster response after raising the ticket and can get the updates immediately. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing much to address as per my usage. Review collected by and hosted on G2.com.

KM

Kishore M.

Manager-IT

Mid-Market (51-1000 emp.)

11/24/2022

"Best Tool for Ticketing & Support Helpdesk"

5/5

What do you like best about Wavity Help and Service Desk?

Wavity's flexibility and customizable, Easy to use with the user interface. Simple in understanding Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

There is no problem, and we did not find any error yet with the wavity Review collected by and hosted on G2.com.

MT

mohith t.

Mechanical Technical Lead

Mid-Market (51-1000 emp.)

12/27/2022

"IT ticketing"

4.5/5

What do you like best about Wavity Help and Service Desk?

IT Ticketing & Notification management. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Approval process can be made better with mail approval Review collected by and hosted on G2.com.

RA

Rahul A.

Associate Technical Lead

Mid-Market (51-1000 emp.)

12/21/2022

"It Ticketing support"

5/5

What do you like best about Wavity Help and Service Desk?

Very user friendly! Kudos to the team! Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing! Everything looks Perfect. Does the Job well.. Review collected by and hosted on G2.com.

AR

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

8/29/2022

"Take your IT Helpdesk and Asset Management to the next level."

4.5/5

What do you like best about Wavity Help and Service Desk?

Wavity's flexibility and customization allow our orginization to streamline the application to our needs. The base software includes many modules that can be used by the organization. This allows multiple software to be replaced by one solution. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

The initial setup and configuration of the software can be overwhelming, thankfully the Wavity team has staff that can support you with the transition and can make changes to the software in lightning-speed turnaround. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity is replacing our old Manage Engine software which has major issues with asset management records being sent to disposed and removing data. Having a solution that allows Service Tickets and Asset Management is going to allow us to improve on the entire ITIL process. Review collected by and hosted on G2.com.