NK

Naveen K.

Mid-Market (51-1000 emp.)

4/1/2024

"IT Ticketing Software review"

5/5

What do you like best about Wavity Help and Service Desk?

Streamlined ticket creation, Effective SLA management, Automated email notifications. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Initial issues were promptly addressed by the Wavity team. Review collected by and hosted on G2.com.

HK

Himanshu K.

Mid-Market (51-1000 emp.)

4/1/2024

"Helpdesk Ticketing Review"

5/5

What do you like best about Wavity Help and Service Desk?

Prompt and customizable automated email notifications, User-friendly and customizable interface. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Minor problems were quickly resolved prior to full implementation. Review collected by and hosted on G2.com.

KJ

Kartheek J.

Mid-Market (51-1000 emp.)

5/29/2023

"Easily the best complete helpdesk software out there"

5/5

What do you like best about Wavity Help and Service Desk?

We have been using Wavity for 1-2 years, and I love it. It allows our team to stay on task, easily communicate through notes on tickets, and, most importantly, get work completed efficiently. We chose this software because it was cost-effective, but we kept using it because it was easy to use, configure and had a large community of support. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None. I have no complaints about any of it. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We use Wavity as our primary customer support platform, handling all incoming inquiries from our customers through email, phone, etc. Wavity is used daily by our customer support team to manage and respond to customer requests.

We also use the Wavity knowledge base and a self-service portal to provide our customers with the resources and information they need to resolve issues independently. The ability to create custom macros and automation helps us respond to common inquiries quickly and efficiently. Review collected by and hosted on G2.com.

RA

Rajesh A.

Mid-Market (51-1000 emp.)

12/21/2023

"Highly Recommendable IT Help & Service desk solution."

5/5

What do you like best about Wavity Help and Service Desk?

Automated notification, SLA Management, Editable interface and layout. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool. Review collected by and hosted on G2.com.

MC

Max C.

Small-Business (50 or fewer emp.)

12/29/2023

"Very flexible Ticketing System"

4.5/5

What do you like best about Wavity Help and Service Desk?

It is very easy-to-customize and easy-to-use software. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing that we found not to like so far. Review collected by and hosted on G2.com.

AC

Verified User in Consulting

Mid-Market (51-1000 emp.)

1/5/2024

"Customization, Cost effectiveness"

5/5

What do you like best about Wavity Help and Service Desk?

Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No significant problems encountered; minor issues were promptly addressed Review collected by and hosted on G2.com.

RD

R Karthik D.

Mid-Market (51-1000 emp.)

5/30/2023

"Easy to use IT Ticketing tool"

5/5

What do you like best about Wavity Help and Service Desk?

User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None. As it is zero code solution, any changes we need is instantly done. Review collected by and hosted on G2.com.

AB

Abhishek B.

DGM

Mid-Market (51-1000 emp.)

12/7/2022

"A tool providing options to scale up the service desk functionality with efficient workflow"

5/5

What do you like best about Wavity Help and Service Desk?

Wavity Help and Service Desk tool is cost-effective in comparison of other tools, and implementation is also very easy.

Users are able to track their tickets and raise incidents very easily. Wavity Helpdesk tool has good analytics functions, which is very useful for managers to know the status easily and can make plans for further improvements related to their operational support.

IT Team can customize the tools based on the organization's needs.

The Tool is awesome, and employees can appreciate the support team once their Ticket is resolved by the support team. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None.. I think there are no such things available in the tool which can be disliked. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner. Review collected by and hosted on G2.com.

SS

Srinivas S.

Mid-Market (51-1000 emp.)

5/26/2023

"Cost effective flexible ticketing tool"

5/5

What do you like best about Wavity Help and Service Desk?

A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

We do not see any issues with the product so far.It is working as expected Review collected by and hosted on G2.com.

RM

Roujin M.

Small-Business (50 or fewer emp.)

6/30/2023

"Helps improve customers' satisfaction significantly"

5/5

What do you like best about Wavity Help and Service Desk?

This product has made our communications with our clients seamsless. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Not that I can think of right now, so far so good Review collected by and hosted on G2.com.