--- title: Wavity Help and Service Desk Reviews meta\_title: 'Wavity Help and Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Wavity Help and Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Wavity Help and Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Wavity Help and Service Desk but has limited features. Are you part of the Wavity Help and Service Desk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend. * * * Seller [Wavity](https://www.g2.com/sellers/wavity-945dce21-f871-40dc-a74f-77400146c1aa) Discussions [Wavity Help and Service Desk Community](https://www.g2.com/products/wavity-help-and-service-desk/discuss) Solution Type All-in-One Overview by Alekhya k Show More ## Pricing Pricing provided by Wavity Help and Service Desk. ### Standard $12.00 1 Agent Per Month ### Professional $25.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/wavity-help-and-service-desk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/wavity-help-and-service-desk/competitors/alternatives) ## User Insights Average based on 34 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Wavity Help and Service Desk Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews) Show More BC Boobalan C. Mid-Market (51-1000 emp.) 5/30/2023 "Simple tool and recommendable" 5/5 What do you like best about Wavity Help and Service Desk? Automated notification, SLA Management, Customizable reports, Good interface Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Can't think of any currently, will recommend this tool as it is easy to use and loaded with features. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? We were looking for a modern help and service desk tool which can streamline and make our ticketing process efficient. Wavity does it perfectly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RB Raj B. Small-Business (50 or fewer emp.) 6/9/2023 "Easy ticket management system for Mortgage workflow" 5/5 What do you like best about Wavity Help and Service Desk? Wavity is a highly usable ticketing system using a mobile and web interface. It is very flexible in accommodating numerous and frequent changes that are needed in the mortgage industry. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? No out-of-box integration with other financial applications. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? It helps me manage all my client requests. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PA prabhakar a. Founder Small-Business (50 or fewer emp.) 12/15/2022 "An excellent tool for all ticketing requirements in a single app" 5/5 What do you like best about Wavity Help and Service Desk? We at Saadhikar consulting using Wavity to raise tickets when customer calls up board number for their queries. The app is very easy to use and track the progress. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Nothing as such. Till date we are happy with the app in fulfilling the required requirements Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? As an Insurance consulting firm, we receive customers services requests. Earlier managing these at one single point has become unmanageable. Now we are able to track and monitor the entire process right from receiving the call to closing the ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sunny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny S.") SS Sunny S. Broker Small-Business (50 or fewer emp.) 9/30/2022 "Great tool for Ticketing and Support HelpDesk!" 5/5 What do you like best about Wavity Help and Service Desk? The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? So far we did not get any major issues with the implementation and usage. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 7/14/2023 "NextGen Ticketing System" 5/5 What do you like best about Wavity Help and Service Desk? Wavity's native Mobile application & Dashboard are most user friendly & easy to use. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? None, as we are using this for our external customer needs. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Ticket Management helps us resolve our customers accounting related issues Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PK Pridhi K. Design Engineer II Mid-Market (51-1000 emp.) 12/29/2022 "IT Ticket Service" 4.5/5 What do you like best about Wavity Help and Service Desk? IT ticketing service is Fast. Ease to use the tool with out any delay in timing. Faster response after raising the ticket and can get the updates immediately. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Nothing much to address as per my usage. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? IT ticket resolving and checking daily activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Kishore M. Manager-IT Mid-Market (51-1000 emp.) 11/24/2022 "Best Tool for Ticketing & Support Helpdesk" 5/5 What do you like best about Wavity Help and Service Desk? Wavity's flexibility and customizable, Easy to use with the user interface. Simple in understanding Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? There is no problem, and we did not find any error yet with the wavity Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Getting reports about which issue more problems are coming, and which system has got problems in high, systems error tracking, consolidated error reports user based and asset based. Review collected by and hosted on G2.com. Show More 12/6/2022 Current UserValidated ReviewerSource: Organic MT mohith t. Mechanical Technical Lead Mid-Market (51-1000 emp.) 12/27/2022 "IT ticketing" 4.5/5 What do you like best about Wavity Help and Service Desk? IT Ticketing & Notification management. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Approval process can be made better with mail approval Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? It solving the quick ticketing process and easy connect Review collected by and hosted on G2.com. Show More 1/5/2023 Current UserValidated ReviewerSource: Organic RA Rahul A. Associate Technical Lead Mid-Market (51-1000 emp.) 12/21/2022 "It Ticketing support" 5/5 What do you like best about Wavity Help and Service Desk? Very user friendly! Kudos to the team! Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Nothing! Everything looks Perfect. Does the Job well.. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Very quick with assigning the tickets to the concerned department and shows the updates! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Mid-Market (51-1000 emp.) 8/29/2022 "Take your IT Helpdesk and Asset Management to the next level." 4.5/5 What do you like best about Wavity Help and Service Desk? Wavity's flexibility and customization allow our orginization to streamline the application to our needs. The base software includes many modules that can be used by the organization. This allows multiple software to be replaced by one solution. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? The initial setup and configuration of the software can be overwhelming, thankfully the Wavity team has staff that can support you with the transition and can make changes to the software in lightning-speed turnaround. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Wavity is replacing our old Manage Engine software which has major issues with asset management records being sent to disposed and removing data. Having a solution that allows Service Tickets and Asset Management is going to allow us to improve on the entire ITIL process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Wavity Help and Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Wavity Help and Service Desk ](https://www.g2.com/products/wavity-help-and-service-desk/discussions/new) GU Guest User What is Wavity Help and Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-wavity-help-and-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/wavity-help-and-service-desk/discuss) ## Pricing Options Pricing provided by Wavity Help and Service Desk. ### Standard $12.00 1 Agent Per Month ### Professional $25.00 1 Agent Per Month ### Premium $40.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/wavity-help-and-service-desk/pricing) ##### ##### Wavity Help and Service Desk Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/wavity-help-and-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) ##### Explore More [Which healthcare integration engines avoid steep learning curves for teams without InterSystems ecosystem experience?](https://www.g2.com/discussions/which-healthcare-integration-engines-avoid-steep-learning-curves-for-teams-without-intersystems-ecosystem-experience)[Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Best digital platform to improve customer journey](https://www.g2.com/discussions/best-digital-platform-to-improve-customer-journey) [What is the best earned wage access software for a mid-size company that wants fast employee payouts without waiting for a full payroll cycle to close?](https://www.g2.com/discussions/what-is-the-best-earned-wage-access-software-for-a-mid-size-company-that-wants-fast-employee-payouts-without-waiting-for-a-full-payroll-cycle-to-close)[Which museum management platforms remain reliable during peak usage and high demand periods?](https://www.g2.com/discussions/which-museum-management-platforms-remain-reliable-during-peak-usage-and-high-demand-periods)[Pros and Cons Details](https://www.g2.com/products/wavity-help-and-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)