--- title: Wavity Help and Service Desk Reviews meta\_title: 'Wavity Help and Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Wavity Help and Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Wavity Help and Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Wavity Help and Service Desk but has limited features. Are you part of the Wavity Help and Service Desk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend. * * * Seller [Wavity](https://www.g2.com/sellers/wavity-945dce21-f871-40dc-a74f-77400146c1aa) Discussions [Wavity Help and Service Desk Community](https://www.g2.com/products/wavity-help-and-service-desk/discuss) Solution Type All-in-One Overview by Alekhya k Show More ## Pricing Pricing provided by Wavity Help and Service Desk. ### Standard $12.00 1 Agent Per Month ### Professional $25.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/wavity-help-and-service-desk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/wavity-help-and-service-desk/competitors/alternatives) ## User Insights Average based on 34 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Wavity Help and Service Desk Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews) Show More NK Naveen K. Mid-Market (51-1000 emp.) 4/1/2024 "IT Ticketing Software review" 5/5 What do you like best about Wavity Help and Service Desk? Streamlined ticket creation, Effective SLA management, Automated email notifications. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Initial issues were promptly addressed by the Wavity team. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Adaptable and Intuitive User Interface and SLA custmization email notification. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HK Himanshu K. Mid-Market (51-1000 emp.) 4/1/2024 "Helpdesk Ticketing Review" 5/5 What do you like best about Wavity Help and Service Desk? Prompt and customizable automated email notifications, User-friendly and customizable interface. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Minor problems were quickly resolved prior to full implementation. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Workflow automation is customizable to suit our requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KJ Kartheek J. Mid-Market (51-1000 emp.) 5/29/2023 "Easily the best complete helpdesk software out there" 5/5 What do you like best about Wavity Help and Service Desk? We have been using Wavity for 1-2 years, and I love it. It allows our team to stay on task, easily communicate through notes on tickets, and, most importantly, get work completed efficiently. We chose this software because it was cost-effective, but we kept using it because it was easy to use, configure and had a large community of support. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? None. I have no complaints about any of it. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? We use Wavity as our primary customer support platform, handling all incoming inquiries from our customers through email, phone, etc. Wavity is used daily by our customer support team to manage and respond to customer requests. We also use the Wavity knowledge base and a self-service portal to provide our customers with the resources and information they need to resolve issues independently. The ability to create custom macros and automation helps us respond to common inquiries quickly and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RA Rajesh A. Mid-Market (51-1000 emp.) 12/21/2023 "Highly Recommendable IT Help & Service desk solution." 5/5 What do you like best about Wavity Help and Service Desk? Automated notification, SLA Management, Editable interface and layout. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Our need for a contemporary help and service desk tool aligning precisely with our requirements led us to Wavity, which perfectly fulfills our expectations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Max C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max C.") MC Max C. Small-Business (50 or fewer emp.) 12/29/2023 "Very flexible Ticketing System" 4.5/5 What do you like best about Wavity Help and Service Desk? It is very easy-to-customize and easy-to-use software. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Nothing that we found not to like so far. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Interacting with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Mid-Market (51-1000 emp.) 1/5/2024 "Customization, Cost effectiveness" 5/5 What do you like best about Wavity Help and Service Desk? Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? No significant problems encountered; minor issues were promptly addressed Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Before, it was hard to handle many assets using Excel. But now, Wavity has made managing our assets much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RD R Karthik D. Mid-Market (51-1000 emp.) 5/30/2023 "Easy to use IT Ticketing tool" 5/5 What do you like best about Wavity Help and Service Desk? User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? None. As it is zero code solution, any changes we need is instantly done. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Tracking tickets in email threads was a huge challenge, we wanted a solution which is complete and that can be customizable as per our requirements. We are happy using Wavity as it streamlines our entire support process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Abhishek B. DGM Mid-Market (51-1000 emp.) 12/7/2022 "A tool providing options to scale up the service desk functionality with efficient workflow" 5/5 What do you like best about Wavity Help and Service Desk? Wavity Help and Service Desk tool is cost-effective in comparison of other tools, and implementation is also very easy. Users are able to track their tickets and raise incidents very easily. Wavity Helpdesk tool has good analytics functions, which is very useful for managers to know the status easily and can make plans for further improvements related to their operational support. IT Team can customize the tools based on the organization's needs. The Tool is awesome, and employees can appreciate the support team once their Ticket is resolved by the support team. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? None.. I think there are no such things available in the tool which can be disliked. Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SS Srinivas S. Mid-Market (51-1000 emp.) 5/26/2023 "Cost effective flexible ticketing tool" 5/5 What do you like best about Wavity Help and Service Desk? A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? We do not see any issues with the product so far.It is working as expected Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Earlier, we had a lot of communication issues, and hence there were problems. Now, everything is organized with the tool, and we can fetch as many reports as possible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RM Roujin M. Small-Business (50 or fewer emp.) 6/30/2023 "Helps improve customers' satisfaction significantly" 5/5 What do you like best about Wavity Help and Service Desk? This product has made our communications with our clients seamsless. Review collected by and hosted on G2.com. What do you dislike about Wavity Help and Service Desk? Not that I can think of right now, so far so good Review collected by and hosted on G2.com. What problems is Wavity Help and Service Desk solving and how is that benefiting you? Communication, customer satisfaction & real-time notifications to take care of our requirements on a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Wavity Help and Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Wavity Help and Service Desk ](https://www.g2.com/products/wavity-help-and-service-desk/discussions/new) GU Guest User What is Wavity Help and Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-wavity-help-and-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/wavity-help-and-service-desk/discuss) ## Pricing Options Pricing provided by Wavity Help and Service Desk. ### Standard $12.00 1 Agent Per Month ### Professional $25.00 1 Agent Per Month ### Premium $40.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/wavity-help-and-service-desk/pricing) ##### ##### Wavity Help and Service Desk Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/wavity-help-and-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) ##### Explore More [Which healthcare integration engines avoid steep learning curves for teams without InterSystems ecosystem experience?](https://www.g2.com/discussions/which-healthcare-integration-engines-avoid-steep-learning-curves-for-teams-without-intersystems-ecosystem-experience)[Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Best digital platform to improve customer journey](https://www.g2.com/discussions/best-digital-platform-to-improve-customer-journey) [What is the best earned wage access software for a mid-size company that wants fast employee payouts without waiting for a full payroll cycle to close?](https://www.g2.com/discussions/what-is-the-best-earned-wage-access-software-for-a-mid-size-company-that-wants-fast-employee-payouts-without-waiting-for-a-full-payroll-cycle-to-close)[Which museum management platforms remain reliable during peak usage and high demand periods?](https://www.g2.com/discussions/which-museum-management-platforms-remain-reliable-during-peak-usage-and-high-demand-periods)[Pros and Cons Details](https://www.g2.com/products/wavity-help-and-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)