--- title: Wavity Help and Service Desk Reviews meta_title: 'Wavity Help and Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Wavity Help and Service Desk works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 34 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Wavity Help and Service Desk Reviews **Vendor:** Wavity **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.9/5.0 **Total Reviews:** 34 ## About Wavity Help and Service Desk Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend. ## Wavity Help and Service Desk Pros & Cons **What users like:** - Users appreciate the **customizability** of Wavity Help and Service Desk, effectively tailoring it to their unique needs. (10 reviews) - Users appreciate the **ease of use** of Wavity Help and Service Desk, enhancing team efficiency and communication. (8 reviews) - Users value the **efficiency of automation** in Wavity Help and Service Desk for seamless workflow and response management. (5 reviews) - Users appreciate the **flexibility in customization** of Wavity Help and Service Desk, tailoring the system to their needs. (5 reviews) - Users praise Wavity's **intuitive design** , allowing quick adaptation and customization to meet specific needs effectively. (5 reviews) - Users appreciate the **automated responses** feature for its promptness and ease in managing workflows efficiently. (3 reviews) - Customer Support (3 reviews) - User Interface (3 reviews) - Easy Communication (2 reviews) - Features (2 reviews) **What users dislike:** - Users express disappointment over the **inability to change the color palette** to align with their company's branding. (1 reviews) - Users face **integration issues** , especially with the lack of support for financial application connectivity. (1 reviews) - Users are frustrated by the **limited customization** options, particularly the inability to adjust the color palette for branding. (1 reviews) - Users experience **poor visibility** into errors, lacking clear explanations or reasons for encountered issues. (1 reviews) - Users face **technical issues** with Wavity Help and Service Desk due to unclear error messages and lack of explanations. (1 reviews) - Users report **update issues** , noting some UI elements fail to refresh as expected but anticipate improvements in future updates. (1 reviews) ## Wavity Help and Service Desk Reviews ### 1. Wonderful product and software engineering service/support **Rating:** 5.0/5.0 stars **Reviewed by:** qian l. | Sr. Oracle DBA, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Wavity Help and Service Desk?** What I like best about Wavity Help and Service Desk is how intuitive and user‑friendly it is. Everything is in one place, so it’s easy to track requests, collaborate with the team, and resolve issues quickly. The automation features save a ton of time, and the real‑time updates mean nothing slips through the cracks. It’s streamlined, efficient, and makes supporting our users a much smoother experience **What do you dislike about Wavity Help and Service Desk?** i have so far not found anything that I dislike about the product **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** "Wavity Help and Service Desk has eliminated the chaos of scattered requests and slow response times. By centralizing all support tickets in one easy‑to‑use platform, it’s solved the problem of missed or duplicated work. The automation and workflow features ensure issues are routed to the right person immediately, which speeds up resolution and improves accountability. For me, that means less time chasing updates, more time focusing on meaningful work, and a smoother experience for everyone involved. ### 2. Very responsive to Changes and Feature Requests **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Wavity Help and Service Desk?** What's great about Wavity is that the Developers are very open to your feedback and will develop the environment to suit your needs. If a feature is missing, you can bring it up to them and they will generally get it implemented within a few days. **What do you dislike about Wavity Help and Service Desk?** If an error does get encountered, it tends to not have a full explanation for the error or why it was thrown. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** It's our main Ticketing System and knowledge base for internal and external customers alike. ### 3. Customizable and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Scott T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Wavity Help and Service Desk?** Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports **What do you dislike about Wavity Help and Service Desk?** Inability to change color pallet to match your companies pallet. (I understand it is in a future release) **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** It is our primary ticketing system for customer interaction as well as a knowledgebase for internal and external customers ### 4. Great product! Flexible and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Sr Manager of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Wavity Help and Service Desk?** The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to submit tickets but submit them with the information our team needs to resolve on first touch. **What do you dislike about Wavity Help and Service Desk?** I haven't found anything yet. My team and end users rave about it. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Helping organize the ticket submissions that gives my team the information needed on creation to properly support. For the IT team it allows them to build their own dashboard to view their queues and assigned tickets. ### 5. Wavity Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Wavity Help and Service Desk?** The support and knowledge that we receive from the Wavity techs as we are setting up our Wavity instance. **What do you dislike about Wavity Help and Service Desk?** There are some UI elements that do not refresh as we would expect, but they should be fixed in the next UI update. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** The ability to add more automations and streamline our ticketing system, compared to the previous system we used. ### 6. Wavity provides excellent value for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Wavity Help and Service Desk?** I appreciate the ease of creating custom workflows and automating responses **What do you dislike about Wavity Help and Service Desk?** Have not come across any issue in the tool till date. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** We were in search for a streamline overall solution for the group company wherein we came across wavity from our allied partners. It has served the purpose of the one tool stop for our master requirement. ### 7. Love Wavity **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Wavity Help and Service Desk?** Clean interface, and very customizable. **What do you dislike about Wavity Help and Service Desk?** I can't find anything I don't like about Wavity. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Allows us to keep track of trouble tickets. ### 8. A Straightforward and Reliable Helpdesk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nirav P. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Wavity Help and Service Desk?** Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. **What do you dislike about Wavity Help and Service Desk?** only minor issues were there initially but it was quickly addressed and resolved. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** We need as a streamline Ticketing solution with customization & wavity was able to provide us solution which we needed ### 9. Perfect tool for IT Help & Service desk solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Wavity Help and Service Desk?** Easy to use, automation bots works perfectly without lags. **What do you dislike about Wavity Help and Service Desk?** Initial issues were there but was fixed quickly by Wavity team **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Wavity provided a easy to use and customizable solution which streamlined our ticketing process for better ### 10. Customizable & efficient solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Wavity Help and Service Desk?** Intuitive Interface and Robust Automation **What do you dislike about Wavity Help and Service Desk?** Occasional minor glitches requires attention. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** We was looking for best solution for IT operations with unique work flow and wavity is very helpful in providing us customisable solution based on our work flow. ### 11. IT Ticketing Software review **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Wavity Help and Service Desk?** Streamlined ticket creation, Effective SLA management, Automated email notifications. **What do you dislike about Wavity Help and Service Desk?** Initial issues were promptly addressed by the Wavity team. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Adaptable and Intuitive User Interface and SLA custmization email notification. ### 12. Helpdesk Ticketing Review **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Wavity Help and Service Desk?** Prompt and customizable automated email notifications, User-friendly and customizable interface. **What do you dislike about Wavity Help and Service Desk?** Minor problems were quickly resolved prior to full implementation. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Workflow automation is customizable to suit our requirements. ### 13. Easily the best complete helpdesk software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Kartheek J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Wavity Help and Service Desk?** We have been using Wavity for 1-2 years, and I love it. It allows our team to stay on task, easily communicate through notes on tickets, and, most importantly, get work completed efficiently. We chose this software because it was cost-effective, but we kept using it because it was easy to use, configure and had a large community of support. **What do you dislike about Wavity Help and Service Desk?** None. I have no complaints about any of it. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** We use Wavity as our primary customer support platform, handling all incoming inquiries from our customers through email, phone, etc. Wavity is used daily by our customer support team to manage and respond to customer requests. We also use the Wavity knowledge base and a self-service portal to provide our customers with the resources and information they need to resolve issues independently. The ability to create custom macros and automation helps us respond to common inquiries quickly and efficiently. ### 14. Highly Recommendable IT Help & Service desk solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Wavity Help and Service Desk?** Automated notification, SLA Management, Editable interface and layout. **What do you dislike about Wavity Help and Service Desk?** No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Our need for a contemporary help and service desk tool aligning precisely with our requirements led us to Wavity, which perfectly fulfills our expectations. ### 15. Very flexible Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Max C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Wavity Help and Service Desk?** It is very easy-to-customize and easy-to-use software. **What do you dislike about Wavity Help and Service Desk?** Nothing that we found not to like so far. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Interacting with our customers. ### 16. Customization, Cost effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Wavity Help and Service Desk?** Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation **What do you dislike about Wavity Help and Service Desk?** No significant problems encountered; minor issues were promptly addressed **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Before, it was hard to handle many assets using Excel. But now, Wavity has made managing our assets much easier. ### 17. Easy to use IT Ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** R Karthik D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Wavity Help and Service Desk?** User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool **What do you dislike about Wavity Help and Service Desk?** None. As it is zero code solution, any changes we need is instantly done. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Tracking tickets in email threads was a huge challenge, we wanted a solution which is complete and that can be customizable as per our requirements. We are happy using Wavity as it streamlines our entire support process. ### 18. A tool providing options to scale up the service desk functionality with efficient workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | DGM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Wavity Help and Service Desk?** Wavity Help and Service Desk tool is cost-effective in comparison of other tools, and implementation is also very easy. Users are able to track their tickets and raise incidents very easily. Wavity Helpdesk tool has good analytics functions, which is very useful for managers to know the status easily and can make plans for further improvements related to their operational support. IT Team can customize the tools based on the organization's needs. The Tool is awesome, and employees can appreciate the support team once their Ticket is resolved by the support team. **What do you dislike about Wavity Help and Service Desk?** None.. I think there are no such things available in the tool which can be disliked. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner. ### 19. Cost effective flexible ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Srinivas S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Wavity Help and Service Desk?** A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. **What do you dislike about Wavity Help and Service Desk?** We do not see any issues with the product so far.It is working as expected **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Earlier, we had a lot of communication issues, and hence there were problems. Now, everything is organized with the tool, and we can fetch as many reports as possible. ### 20. Helps improve customers' satisfaction significantly **Rating:** 5.0/5.0 stars **Reviewed by:** Roujin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Wavity Help and Service Desk?** This product has made our communications with our clients seamsless. **What do you dislike about Wavity Help and Service Desk?** Not that I can think of right now, so far so good **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Communication, customer satisfaction & real-time notifications to take care of our requirements on a timely manner. ### 21. Simple tool and recommendable **Rating:** 5.0/5.0 stars **Reviewed by:** Boobalan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Wavity Help and Service Desk?** Automated notification, SLA Management, Customizable reports, Good interface **What do you dislike about Wavity Help and Service Desk?** Can't think of any currently, will recommend this tool as it is easy to use and loaded with features. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** We were looking for a modern help and service desk tool which can streamline and make our ticketing process efficient. Wavity does it perfectly. ### 22. Easy ticket management system for Mortgage workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Raj B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Wavity Help and Service Desk?** Wavity is a highly usable ticketing system using a mobile and web interface. It is very flexible in accommodating numerous and frequent changes that are needed in the mortgage industry. **What do you dislike about Wavity Help and Service Desk?** No out-of-box integration with other financial applications. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** It helps me manage all my client requests. ### 23. An excellent tool for all ticketing requirements in a single app **Rating:** 5.0/5.0 stars **Reviewed by:** prabhakar a. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Wavity Help and Service Desk?** We at Saadhikar consulting using Wavity to raise tickets when customer calls up board number for their queries. The app is very easy to use and track the progress. **What do you dislike about Wavity Help and Service Desk?** Nothing as such. Till date we are happy with the app in fulfilling the required requirements **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** As an Insurance consulting firm, we receive customers services requests. Earlier managing these at one single point has become unmanageable. Now we are able to track and monitor the entire process right from receiving the call to closing the ticket. ### 24. Great tool for Ticketing and Support HelpDesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny S. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Wavity Help and Service Desk?** The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. **What do you dislike about Wavity Help and Service Desk?** So far we did not get any major issues with the implementation and usage. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. ### 25. NextGen Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Wavity Help and Service Desk?** Wavity's native Mobile application & Dashboard are most user friendly & easy to use. **What do you dislike about Wavity Help and Service Desk?** None, as we are using this for our external customer needs. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Ticket Management helps us resolve our customers accounting related issues ### 26. IT Ticket Service **Rating:** 4.5/5.0 stars **Reviewed by:** Pridhi K. | Design Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Wavity Help and Service Desk?** IT ticketing service is Fast. Ease to use the tool with out any delay in timing. Faster response after raising the ticket and can get the updates immediately. **What do you dislike about Wavity Help and Service Desk?** Nothing much to address as per my usage. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** IT ticket resolving and checking daily activities. ### 27. Best Tool for Ticketing & Support Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore M. | Manager-IT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Wavity Help and Service Desk?** Wavity's flexibility and customizable, Easy to use with the user interface. Simple in understanding **What do you dislike about Wavity Help and Service Desk?** There is no problem, and we did not find any error yet with the wavity **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Getting reports about which issue more problems are coming, and which system has got problems in high, systems error tracking, consolidated error reports user based and asset based. ### 28. IT ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** mohith t. | Mechanical Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Wavity Help and Service Desk?** IT Ticketing & Notification management. **What do you dislike about Wavity Help and Service Desk?** Approval process can be made better with mail approval **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** It solving the quick ticketing process and easy connect ### 29. It Ticketing support **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul A. | Associate Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Wavity Help and Service Desk?** Very user friendly! Kudos to the team! **What do you dislike about Wavity Help and Service Desk?** Nothing! Everything looks Perfect. Does the Job well.. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Very quick with assigning the tickets to the concerned department and shows the updates! ### 30. Take your IT Helpdesk and Asset Management to the next level. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Wavity Help and Service Desk?** Wavity's flexibility and customization allow our orginization to streamline the application to our needs. The base software includes many modules that can be used by the organization. This allows multiple software to be replaced by one solution. **What do you dislike about Wavity Help and Service Desk?** The initial setup and configuration of the software can be overwhelming, thankfully the Wavity team has staff that can support you with the transition and can make changes to the software in lightning-speed turnaround. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Wavity is replacing our old Manage Engine software which has major issues with asset management records being sent to disposed and removing data. Having a solution that allows Service Tickets and Asset Management is going to allow us to improve on the entire ITIL process. ### 31. IT Ticketing is very helpful for segregating the issues **Rating:** 5.0/5.0 stars **Reviewed by:** Ilensysit . | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Wavity Help and Service Desk?** IT Ticketing tool and asset management and change management **What do you dislike about Wavity Help and Service Desk?** HR Tool and accounts needs to have more options **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Mainly about the issue handly in IT Ticketing tool. ### 32. It Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Wavity Help and Service Desk?** It ticketing and notification management is good **What do you dislike about Wavity Help and Service Desk?** None as of now, it ticketing, tracking and approval is very good **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** It ticketing ### 33. Wavity is preferred when customized **Rating:** 4.0/5.0 stars **Reviewed by:** Anubhav G. | Technical Lead - Mechanical Design **Reviewed Date:** December 22, 2022 **What do you like best about Wavity Help and Service Desk?** Ticket management and Leave management are the best **What do you dislike about Wavity Help and Service Desk?** Cost and long routing of processes & approvals **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Provides quick responses on the tickets and escalations ### 34. Great tool for IT help desk & ticketing needs **Rating:** 4.5/5.0 stars **Reviewed by:** Bindu G. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Wavity Help and Service Desk?** Wavity was onboarded to replace our expensive IT help desk. We had a very smooth transition from our old application. We were able to quickly customize the application the way we needed it without requiring any assistance. I can work from my phone just as easily as my desktop. Wavity has amazing customer support. **What do you dislike about Wavity Help and Service Desk?** So far everything seems to be working fine. Looking forward to Wavity's Outlook integration. **What problems is Wavity Help and Service Desk solving and how is that benefiting you?** Switching to this great ticketing tool, saved us more money, and allowed us to be more productive against our SLAs. ## Wavity Help and Service Desk Discussions - [What is Wavity Help and Service Desk used for?](https://www.g2.com/discussions/what-is-wavity-help-and-service-desk-used-for) - [View Wavity Help and Service Desk pricing details and edition comparison](https://www.g2.com/products/wavity-help-and-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A28%3A23+-0500&secure%5Bsession_id%5D=7f5a174e-87d9-4862-82e9-a91158cc17cf&secure%5Btoken%5D=9873f352db70590463c0f6e4dbfb72b24e391da7df0fb80ca39cdad772c75f57&format=llm_user) ## Wavity Help and Service Desk Integrations - [Workato](https://www.g2.com/products/workato/reviews) ## Wavity Help and Service Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Wavity Help and Service Desk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,205 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,534 reviews)