# Wavetec Reviews **Vendor:** Wavetec **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 32 ## About Wavetec Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru. ## Wavetec Pros & Cons **What users like:** - Users commend Wavetec's **exceptional customer service** , highlighting prompt responses and effective support for all inquiries. (3 reviews) - Users value the **excellent customer support** from Wavetec, appreciating quick responses and effective solutions for their needs. (3 reviews) - Users appreciate the **fast response time** of Wavetec, ensuring timely support for their inquiries and needs. (2 reviews) - Users appreciate the **efficient appointment management** of Wavetec, enhancing convenience for both customers and staff. (1 reviews) - Users praise Wavetec for its **effective automation** in managing line queues, enhancing operational efficiency. (1 reviews) - Broadcast Communication (1 reviews) - Case Management (1 reviews) - Customer Satisfaction (1 reviews) - Users value the **efficient data management** of Wavetec, enhancing patient tracking and wait time monitoring. (1 reviews) - Users rave about the **ease of use** of Wavetec, enhancing efficiency and customer satisfaction in managing queues. (1 reviews) **What users dislike:** - Users experience **limited functionality** with Wavetec, often needing support to resolve issues that arise sporadically. (2 reviews) - Users find the **additional costs** associated with installation burdensome due to limited IT resources, complicating the process. (1 reviews) - Users report experiencing **occasional loss of functionality** , requiring quick support contact for resolution. (1 reviews) - Users find the **difficult setup** of Wavetec challenging due to limited IT resources and coordination issues. (1 reviews) - Users report that the **learning curve** is steep due to limited IT resources, complicating the installation process. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Poor Customer Support (1 reviews) - Setup Difficulties (1 reviews) - Users experience **slow performance** due to frequent reboots and limited login capabilities, hindering operational efficiency. (1 reviews) ## Wavetec Reviews ### 1. Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordanna S. | Airport Operations Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Wavetec?** Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of the system, including the dashboard and reporting mechanisms, has been awesome! The SMS notification system has also been a great help since the office has a smaller waiting area, and the customers and staff love it. Wavetec also provides great customer support and responds to inquiries within minutes! Special requests and other inquiries are always addressed, and we truly appreciate the support. **What do you dislike about Wavetec?** I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources to deploy the systems as desired. As a result, our limited IT resources required additional coordination which extended the installation process and timeline. **What problems is Wavetec solving and how is that benefiting you?** The Security and Access Control Office at SMF needed an upgraded queuing system that would offer same-day appointments (with the ability to expand) a virtual ticketing system, and text notification abilities. The system needed to also needed to keep track of the data but we need to keep it simple. Wavetec is doing all of that and more. ### 2. Excellent customer service and quick response times **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Director of Financial Aid & Veterans Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Wavetec?** The support team is excellent. Very fast responses and quick turnarounds with product requests and inquiries. For the most part they have been able to deliver a product that meets the needs for our business. **What do you dislike about Wavetec?** Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day. **What problems is Wavetec solving and how is that benefiting you?** Wavetec helps us manage our line and provides texts to our customers regarding the status of their position. We also are able to send a follow up survey after service has been delivered. The reporting analytics are very hepful and fit our needs. ### 3. Simple and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Wavetec?** The Wavetec team provides great support and a simple solution to our line queue needs! **What do you dislike about Wavetec?** While support has been great sometimes time differences can be a bit of a challenge. That is not a hindrance to the product. **What problems is Wavetec solving and how is that benefiting you?** Allowing our cashiers to queue the next customer both visually and with audio to enhance our customer experience. ### 4. Great communication. good product **Rating:** 4.5/5.0 stars **Reviewed by:** Ty W. | Patient Access Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Wavetec?** Wavetec helps us keep track of how many patients we see and also our patient wait time. **What do you dislike about Wavetec?** Having to reboot the system multiple times when there is a connectivity issue. Only 1 person is able to login in to a counter and if that person is still logged in, no one else can login in on that particular counter. **What problems is Wavetec solving and how is that benefiting you?** Wavetec how us keep track of how many patients we see a day. It also helps us ensue each patient is seen in a timely manner. ### 5. Great Line Queue System **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Wavetec?** The Wavetec system greatly reduced wait time for our customers. It is easy to use, and has made the line queue process in our store much more efficient. The entire team is extremely helpful getting our system up and running smoothly! **What do you dislike about Wavetec?** We had a tech issue getting our personalized content up and running in the beginning, but the support team was amazing and helpful in getting the content working! **What problems is Wavetec solving and how is that benefiting you?** Wavetec is helping our store lines run efficiently ### 6. EASY TO IMPLEMENT. QUICK TO RESPOND TO ISSUES, VERY EASY TO WORK WITH THE IMPLEMENTATION TEAM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Wavetec?** Ease of use. Team loves it. Very customizable **What do you dislike about Wavetec?** So far the tool meets the needs of our organization. I do not have any dislikes at the moment **What problems is Wavetec solving and how is that benefiting you?** Tracking our volume and types of patients as well as time studies and able to identfy who is in the lobby so we can manage the patient flow better ### 7. Simplifying Business with Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad O. | Residential Engineer, International Trade and Development, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Wavetec?** Well established and reputable technology company that has made significant contributions to our company in Saudi Stock Exchange (Tadawul) . Its continuous innovation, global presence, and diverse product portfolio demonstrate its commitment to meeting the evolving needs of its customers. Phenomenal company to provide the best QMS / KIOSK Services / LED Display Solutions so far. Highly recommended and quite happy to work with them. **What do you dislike about Wavetec?** Honestly, Until now we haven't faced any problems or dislike about Wavetec, Their technical team/solutions are quite authentic and they do their best to fullfil the requirement/services to be fixed in their notice period of time. **What problems is Wavetec solving and how is that benefiting you?** Wavetec offers a diverse range of products catering to various sectors, including banking, retail, healthcare, and entertainment. From digital signage and queue management systems to self-service kiosks, Wavetec provides comprehensive solutions to address clients' needs efficiently. ### 8. Excellent customer experience solution **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Wavetec?** It is a global technology company specializing in customer experience solutions, including queue management systems, digital signage, and self-service kiosks. Their solutions are easy to use, easy to implement, and integrate with third parties. **What do you dislike about Wavetec?** We really like Wavetec's solution, we have no observations regarding it. **What problems is Wavetec solving and how is that benefiting you?** 1. Reduction of waiting times. 2. Improvement of efficiency in service offices. 3. Enhanced customer experience. 4. Data collection. 5. Customer personalization and segmentation. 6. Management of demand peaks. ### 9. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Héctor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Wavetec?** Ease of use, speed of implementation, speed of coming out with new versions and very simple and fast geographic replication. Short time to market to improve the customer experience. Good remote and on-site support. The Wavetec team is highly competitive. **What do you dislike about Wavetec?** I think it is still possible to improve the integration with call center platforms and the functionality they have, such as including CRM functions or call routing, chat or video **What problems is Wavetec solving and how is that benefiting you?** The Wavetec platform solves the management of shifts and appointments simply and quickly. Its ease of integration into applications is very valuable since it allows the integration of different media; there are practically no limits. It helps us solve customer, staff or even supplier counts. In addition to integrating platforms commonly used by almost any user. ### 10. By allowing customers to use their time in a more efficient manner, **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Ahsan K. | Resident Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Wavetec?** Customized solution as per customer needs. **What do you dislike about Wavetec?** There is nothing to dislike Wavetec offers state of the art - simple to use queue management **What problems is Wavetec solving and how is that benefiting you?** Queue managements helps us to Managing customers. Feedback helps us to improve our services ### 11. Fantastic Products and Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Wavetec?** I like the fact that their products are customer-centric in nature The ease of use and how quickly they can deploy the systems once you are ready to use it **What do you dislike about Wavetec?** Nothing comes to mind. So far so good. Service delivery is A1 **What problems is Wavetec solving and how is that benefiting you?** The issue of queueing in banks and other institutions. The benifits are better service delivery to customers and clients with real time customer experience feedback ### 12. Excellent Support and Highly Customization QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Y. | Senior Manager - IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Wavetec?** Great product with excellent customer service and a range of customization options. **What do you dislike about Wavetec?** There should be builtin schdule for corss day work timings. **What problems is Wavetec solving and how is that benefiting you?** Providing customized Que Management solution to manage customer flow seamlessly. ### 13. Wavetec offers amazing customer experience solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Wavetec?** Customer support is a top priority at Wavetec. They offer reliable solutions **What do you dislike about Wavetec?** I can't think of any issues I faced with the company. **Recommendations to others considering Wavetec:** Wavetec is in business together with the partners. Their support and marketing strategies bring an excellent partnership and road to success. **What problems is Wavetec solving and how is that benefiting you?** We work with Wavetec as a Partner to deliver customer experience solutions. ### 14. Wavetec Queue Management solution - Value For Money **Rating:** 5.0/5.0 stars **Reviewed by:** Stan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Wavetec?** Technical support and ease of doing business with them. **What do you dislike about Wavetec?** There is no down side in my view. They can improve on the responses and ensuring the key contact people have backup. **What problems is Wavetec solving and how is that benefiting you?** Improving the Customer Experience for various services ### 15. The system is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Wavetec?** The queue management system has made queing much bearable for customers **What do you dislike about Wavetec?** Honestly no issues so far,the system works pretty well **What problems is Wavetec solving and how is that benefiting you?** Long wait times have been reduced,the customer experience has tremendously improved with all our clients ### 16. EXCELLENT QUEUE MANAGEMENT SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** k4ede R. | Planeamiento Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Wavetec?** Your queue management system is practical, innovative, and very efficient. We have worked together on the implementation of the system for our clients, who have been very satisfied. **What do you dislike about Wavetec?** We are very satisfied with the services you offer. **What problems is Wavetec solving and how is that benefiting you?** The waiting time, the flow of attention for our customers is faster and more organized. ### 17. Wavetec truly delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | System Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Wavetec?** Wavetec has gone above and beyond to ensure the functionality of our product. The people providing support have worked tirelessly to solve our custom issues. **What do you dislike about Wavetec?** To be honest, nothing. The product was a new integration in a new sector, and the team worked tirelessly to solve the hiccups. **What problems is Wavetec solving and how is that benefiting you?** We are not allowed to announce customer information due to HIPAA, and wavetec has provided a fully integrated solution. ### 18. Simple and Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Wavetec?** It helped our client bring organization to their operation by using their queue system. It was a simple process of setting up and implementing. **What do you dislike about Wavetec?** There was nothing to dislike about my process with Wavetec. **What problems is Wavetec solving and how is that benefiting you?** It brought organization using a queue system. ### 19. I have a good experience of wavetec solutions both in customer satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Wavetec?** The quality and performance of customer experience solutions **What do you dislike about Wavetec?** the low storage capacity of banknotes in recycling compared to competitors such as GRG Banking **What problems is Wavetec solving and how is that benefiting you?** The long queue sensations and using customer data to reinvent the customer journey ### 20. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Maderas S. | Jefe de Compras, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Wavetec?** The queue management system has been an effective tool for organizing the flow of customers at Maderas San Pascual, improving the shopping experience. Additionally, we highlight the support service from our provider that responds quickly to our problems. **What do you dislike about Wavetec?** The system has its flaws because the internet connection is not the best in our facilities and when required it sometimes causes us some problems, but generally the service is great. **What problems is Wavetec solving and how is that benefiting you?** At Maderas San Pascual, we used to have a manual shift system that caused problems with slowness and accumulation of customers, and doing it manually also involved human error. Thanks to Wavetec, we now have a constant flow of customers without major bottlenecks or large crowds. ### 21. Best customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurent L. | Sales and marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Wavetec?** Wavetec offers state of the art - simple to use queue management systems that enhance customers' experience when entering the shop and when cashing out. **What do you dislike about Wavetec?** Lead time can sometime be a bit too long **What problems is Wavetec solving and how is that benefiting you?** Stores can quickly drive - and manage - their consumers' flow when entering the store, shortening the waiting time "feeling," increasing the basket value, and helping the store employees. The back-office platform also allows management to monitor the customer flow and adequately staff the boots/cashouts depending on the date and time. ### 22. Working with WAVETEC architecture team on County of San Diego Spectra design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Wavetec?** WAVETEC was very responsive and knowledgable **What do you dislike about Wavetec?** None identified at this time.................. **What problems is Wavetec solving and how is that benefiting you?** Adding new Spectra solution to County department ### 23. Great Collaborators! **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry H. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Wavetec?** We have appreciated the pro active collaborative way that Wavetec has worked with our team. **What do you dislike about Wavetec?** We have had no issues so far, and have seen no gaps in the product. **What problems is Wavetec solving and how is that benefiting you?** We are working to implement a replacement queue management system. ### 24. Recent Partnership between IRMCS and Wavetec for Singapore market **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald C. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Wavetec?** Wavetec products are not only innovative, but they also serve customers well with awesome features and integration capabilities. **What do you dislike about Wavetec?** So far, there is none that we have encountered. **What problems is Wavetec solving and how is that benefiting you?** Wavetec provides answers to many spaces that needed a digital solution and this broadens IRMCS' footprint in any space that requires a smart solution, from queue software and hardware to digital signages, and self-services kiosks to stock and news ticker display systems. ### 25. Wavetec Review 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Paulus M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Wavetec?** Wavetec have been consistent in providing digital customer solutions that meet current needs. **What do you dislike about Wavetec?** We would have liked more in-person engagements with Wavetec. Although, that is more to do with the pandemic. Let's hope it will get better. **What problems is Wavetec solving and how is that benefiting you?** Customer queueing issues. Now with COVID, also all of contact less service delivery for branches. ### 26. Reliable queue system provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Wavetec?** The realiability and how both hardware and software works well together is good. Also product offers a wide set of features which is helpful when you are working with clients from different industries. **What do you dislike about Wavetec?** The product is good, but the user interface can be significantly improved. Few reports of customer feedback product. **What problems is Wavetec solving and how is that benefiting you?** Reduction in customer wait time Managing customer flow Real-time availability of information to make decisions to improve customer experience ### 27. Partnership with Wavetec for Emerging African Markets **Rating:** 4.5/5.0 stars **Reviewed by:** Serge K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Wavetec?** Innovative products at competitive price point that address not only current market needs but also anticipate future business trends. Customer support is top notch. **What do you dislike about Wavetec?** So far so good. Keep it up the good work! **What problems is Wavetec solving and how is that benefiting you?** Ease of transaction and convenience for our customers ### 28. Is a good solution that the customers is looking. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Wavetec?** Is a solid solutions with a lot of customers using Wavetec. The support is very good when the customers have problems. **What do you dislike about Wavetec?** Is complex to make a configuration, We don't' have a list price. Is a expensive solutions, we just lost a deal by price, our cost was higer of Qflow. We don´t have information how Wevatec compite in the market versus other similar solutions. **What problems is Wavetec solving and how is that benefiting you?** With the virtual queue solution, we help the client to manage the attention of the users, seeking to save the clients' time. ### 29. Highly recommended Queue Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Wavetec?** Wavetec offers efficient queue management systems at a competitive price. We have been distributors of their products for two years and are very happy with the service and the support and maintenance team. **What do you dislike about Wavetec?** We are satisfied with the services offered by Wavetec. **What problems is Wavetec solving and how is that benefiting you?** I solve my clients' problems to manage their own stores. I help them improve the customer experience. The benefit we obtain is having happy and satisfied customers. ### 30. We have a collaboration with Wavetec for already 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Haji M. | Aabacus LLC - Owner & Independent Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Wavetec?** Innovations, progress, support, environment **What do you dislike about Wavetec?** Nothing as such a problem. Using a Wavetec solutions helps you minimise a problems. **Recommendations to others considering Wavetec:** A highly supportive and attractive team, along with the best innovative solutions, will change your approach about customer satisfaction. **What problems is Wavetec solving and how is that benefiting you?** Being a partner, we offer different solutions to our customers ### 31. Wavetec **Rating:** 5.0/5.0 stars **Reviewed by:** Clara J. | Marcom Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Wavetec?** the service, the attention, the dedication especially of Mr. Leonardo Blank **What do you dislike about Wavetec?** nothing, I am not upset at all, everything is going excellently **Recommendations to others considering Wavetec:** Easy to use, recommended for companies that want to organize their performance! **What problems is Wavetec solving and how is that benefiting you?** organization, punctuality ### 32. Its Been good **Rating:** 5.0/5.0 stars **Reviewed by:** Keith C. | Marketing and Sales consultant **Reviewed Date:** November 01, 2021 **What do you like best about Wavetec?** It Helps minimize customer effort and creates a frictionless process for the customer **What do you dislike about Wavetec?** No Banking solution provided to provide a full KYC **What problems is Wavetec solving and how is that benefiting you?** Crowding, Time constraints, better customer service ## Wavetec Discussions - [How does a queuing system work?](https://www.g2.com/discussions/how-does-a-queuing-system-work) - 1 comment - [What does wavetec do?](https://www.g2.com/discussions/what-does-wavetec-do) - 1 comment - [View Wavetec pricing details and edition comparison](https://www.g2.com/products/wavetec/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A22%3A21+-0500&secure%5Bsession_id%5D=bbb91b51-a4c9-4bdc-a3ae-ab46ce834f61&secure%5Btoken%5D=e1e8d404cfd72041675e9dcdcd707196f8fc3dd0666ac0a3779a80ac4bda18b4&format=llm_user) ## Wavetec Features **Platform Basics** - Remotely Content Management - Content Scheduling - Multi-User Access **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Platform Content** - Media Formats - Media Editor **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Platform Interoperability** - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Personalization** - Branding - Links **System Management** - Security - System Monitoring **Platform Additional Functionality** - Screen Grouping - Asset Management Integration - Network Reporting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Digital Signage** - Cross-system Integration **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Wavetec Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews)