--- title: Wati Reviews meta_title: 'Wati Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 500 reviews by the users' company size, role or industry to find out how Wati works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 500 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Wati Reviews **Vendor:** Wati **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 500 ## About Wati Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. ## Wati Pros & Cons **What users like:** - Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs. (178 reviews) - Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike. (117 reviews) - Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience. (89 reviews) - Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication. (88 reviews) - Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency. (86 reviews) - Users value the **seamless integrations** of Wati, enhancing their WhatsApp communication and streamlining business processes. (77 reviews) - Easy Integrations (71 reviews) - Simple (70 reviews) - Time-saving (60 reviews) - User Interface (59 reviews) **What users dislike:** - Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts. (61 reviews) - Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations. (49 reviews) - Users express a need for **missing features** like dark mode, internal notes, and better customer service options. (37 reviews) - Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations. (36 reviews) - Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp. (31 reviews) - Users express frustration over the **poor customer support** of Wati, highlighting difficulties in reaching assistance and slow response times. (30 reviews) - Limited Features (27 reviews) - Chat Functionality (24 reviews) - Chat Functionality Issues (18 reviews) - Integration Issues (18 reviews) ## Wati Reviews ### 1. Wati.io Has Made Our Customer Communication So Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Wati?** we started using Wati.io to handle our WhatsApp and Meta messages, and it’s honestly made a big difference. Managing customer conversations used to be time-consuming, but now with Wati’s automation and easy-to-use dashboard, everything runs a lot smoother. We can send updates, answer queries, and even run campaigns without constantly switching tools or doing everything manually. **What do you dislike about Wati?** That said, I do wish the platform offered a bit more when it comes to building advanced automation bots. A more flexible bot builder with better logic control would make it even more powerful. Also, having integrated payment features within WhatsApp would be a big plus—being able to handle transactions right from the chat would save us and our customers a lot of time. Hopefully, these features come in future updates! **What problems is Wati solving and how is that benefiting you?** We use it to send out marketing campaigns—like special offers, new product launches, and seasonal updates—which helps us reach our audience quickly and effectively through WhatsApp. The chatbot feature has also been incredibly useful. It allows customers to browse our products, get answers to common questions, and understand what we offer—all before they even speak to a team member. This not only saves time on both ends but also helps customers make informed decisions faster. Overall, Wati has helped us create a more engaging and efficient customer experience ### 2. Wati Made Our Customer Chats So Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | CTF Player, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Wati?** When I first started using Wati I was a little nervous because I thought it would be complicated. But to my surprise it was very easy to set up and understand. I really like how smooth the dashboard is and how I can manage all our WhatsApp messages in one place. It saves a lot of time. I also like that I can assign chats to team members so no message gets missed. The quick reply feature helps a lot and makes the conversations faster. **What do you dislike about Wati?** The only thing I did not like was the pricing for small businesses like mine. It felt a bit high in the beginning but I still went with it because of the features. Another thing is that sometimes the support team takes a bit of time to respond but when they do they usually solve the problem well. I also wish there were more easy tutorials for beginners inside the platform itself. **What problems is Wati solving and how is that benefiting you?** Before using Wati it was really hard to handle many customer chats at the same time. Sometimes we would miss replies or get confused about who said what. Wati helped us by bringing all chats in one place and the chatbot made it easier to reply quickly without always needing someone online. This saved us a lot of time and helped us keep our customers happy. ### 3. Effortless Bulk Messaging, But Pricing Could Be More Competitive **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh M. | Founder & CEO, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Wati?** its easy to send bulk message to all my approximate 500 customers at a time it also help me schedule messages to my clients for regular updates and integration is also easy with great customer support and easy to implement **What do you dislike about Wati?** so far its good for me but the competetiors are priceing it comparatively less monthly subscription **What problems is Wati solving and how is that benefiting you?** it was time consuming for me to send one by one message on whatsapp and reply invidualy ; with wati i have solved this issue by setting up sending bulk messages and automated replies as well ### 4. Fast and Responsive Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Uttam G. | Operation executive , Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Wati?** Good response and fast working communication is good **What do you dislike about Wati?** Slow uploading and takes too long to load **What problems is Wati solving and how is that benefiting you?** Mass communication channel help to connect all ### 5. A must have tool to communicate with the clients **Rating:** 4.5/5.0 stars **Reviewed by:** Dr.Raja Chinnathamby N. | Co-Founder, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Wati?** We’ve been using WATI services for more almost 4 years, and it helped us change the way how we communicate with our customers better. Also, it helped us in increasing our revenue which we haven’t expected. It is because of the strong communication channel that we were able to establish with our customers. WATI APIs are robust, hence they need a huge applause as they are easy to integrate and ensures rapid scaling. The shared inbox is something that definitely needs a mention, because it seamlessly displays the messages that we have received from our customers. Whenever we are in need of support, the WATI support team will be available for us they make sure all our issues are resolved quickly. Since most of our customers nowadays prefer WhatsApp to communicate with us, WATI has become an important tool that we use more frequently. **What do you dislike about Wati?** One of the main problem that I see with WATI is their Mobile App experience. It is mainly because the app interface is not smooth as the desktop version. Especially, notifications don’t show up instantly. I personally feel that mobile first approach is something that we need to expect from SaaS platforms nowadays. Because, whenever our team members are on the go, they miss out some of the messages that we revive from our customers. But I’m very sure that WATI will fix them in the future versions and will make their App as good as their desktop application. **What problems is Wati solving and how is that benefiting you?** WATI had helped us in solving major challenges that related to customer communications. Before using WATI, some of our customers have gone to an extent of writing in social media platforms about our service. It is because, we didn’t have the proper tool for customer communication. At times, missing customer messages had lead to revenue loss due to inadequate follow ups. But now, with the automated reply feature saves us time and eases the work of our team members. Also, it has improved the customer engagement resulting in making customers more satisfied than before. ### 6. Seamless WhatsApp Automation Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Thomson T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Wati?** The automation with whatsapp. Communication is simplified. Which users communicates what is clear. **What do you dislike about Wati?** Its an amazing app nothing to dislike as yet. **What problems is Wati solving and how is that benefiting you?** Communication with client. ### 7. Effortless Customer Engagement with WATI **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh K. | Product & Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Wati?** WATI is a powerful customer engagement platform built on WhatsApp, offering seamless automation, shared team inboxes, and CRM integration. Its standout features include advanced chatbot workflows, personalized broadcasting, and easy scalability for growing businesses—making customer communication efficient and highly effective. **What do you dislike about Wati?** One potential downside of WATI is its limited customization options for chatbot logic compared to more advanced platforms. Additionally, the pricing can be a bit steep for small businesses, and the learning curve may be challenging for non-technical users. **What problems is Wati solving and how is that benefiting you?** WATI solves the challenge of managing large-scale WhatsApp communication by centralizing messages in a shared inbox, automating responses with chatbots, and enabling bulk broadcasts. This improves response time, enhances customer experience, and boosts team productivity—ultimately leading to better engagement and higher conversion rates. ### 8. Absolutely Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** ASF H. | Manager IT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Wati?** It's amazing using Wati for WhatsApp integration & marketing purpose. **What do you dislike about Wati?** There is nothing except costing being too high for the end user to be paid **What problems is Wati solving and how is that benefiting you?** Customer engagement is streamlined through the Wati automation. ### 9. Value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Wati?** No limit on the number of chatbot flows. Perfect for an early stage startup like ours which has lot of different types of flows but limited volume. The Pro plan works pretty well for us. Good integration with Google Sheets. **What do you dislike about Wati?** APIs are premature. They don't have an API to find out whether a chat session is open (24 hour window hasn't passed) and when will it end. Having said that, the ones available are pretty easy to use and setup. The documentation has been done well. Integration with Shopify could have been better. **What problems is Wati solving and how is that benefiting you?** 1. Handle inbound chats 2. Follow-up with inbound leads at a set frequency 3. Send booking confirmation messages. Mostly utility messages. ### 10. Wati is the Best Platform for Whatsapp Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi J. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Wati?** I love the team of wati, they are always available and I have gotten in touch with them in less than 24 hours. Sometimes you don't understand the features and it can get complicated but they have always been there and solved all the questions I have had for using this platform. Second, they innovate and they innovate a lot. So kudos to the team for bringing the best features. I run an agency, and all my clients use wati and we have never had any trouble/bug **What do you dislike about Wati?** I don't think wati itself has a downside but whatsapp as such have complicated rules, so need to adhere to that is important. **What problems is Wati solving and how is that benefiting you?** Whatsapp Broadcast has been a game changer for the education business that I'm in. So reaching out to customers has been the most important problem it solved initially. Now, we are mastering CTWA ads because that's the future and again Wati is a leader in the whatsapp chatbot space. ### 11. business automation **Rating:** 5.0/5.0 stars **Reviewed by:** azmil j. | business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Wati?** business on auto pilot, from collecting customers data until closing the sales **What do you dislike about Wati?** it keeps automation trigger chatbot what i dislike abt this. Even after customer finish the chatbot **What problems is Wati solving and how is that benefiting you?** working for me 24 hours and 7 days a week, i do not have to spent on hiring admin staff ### 12. Having beeing Wati from last 3.5 years personally **Rating:** 5.0/5.0 stars **Reviewed by:** Anis R. | Assitant Vice President - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Wati?** Whatsapp campaings, insights that we get from the messages that are sent, and most important, its very very easy to use. Even the billling part is nicely done, I was able to upgrade the plan, use its benefits for 3 months and i was easily able to downgrand the plan as well, there were no restriction or limitation or hard core process for me to downgrade the plan, which i felt is great about wati **What do you dislike about Wati?** If I send 1 million whatsapp, all messages are not delivered, but still i will get charged for each message that is being attempted to sent. **What problems is Wati solving and how is that benefiting you?** ABle to send millions of whatsapp message in few clicks and in less than 5 mins, I can shoot the campaign ### 13. An excellent platform to increase Conversion **Rating:** 4.0/5.0 stars **Reviewed by:** Ashid D. | Team Lead- Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Wati?** We've been using Wati for over a year now, and the experience has been nothing short of exceptional. This is packed with powerful features that make it incredibly easy to handle hundreds of customer inquiries daily and help us to increase the conversion ratio. **What do you dislike about Wati?** Customer support is not proper. Difficult to connect Via Call **What problems is Wati solving and how is that benefiting you?** What Act as a Centrelised platform for generating enquiries ### 14. Easier way to pre-qaulify leads **Rating:** 5.0/5.0 stars **Reviewed by:** Dale B. | Lead Generator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Wati?** I've been using lead forms and landing pages to pre-qualify my leads which has become quite expensive. With Wati not only did my cost decrease but the quality of my leads increased. It was easy to set up my chatbot and automations with no real tech experience. **What do you dislike about Wati?** The human support could be a bit faster. Sometimes I need help immediately. But I understand that they are also busy. **What problems is Wati solving and how is that benefiting you?** High ad costs and low lead quality. It helps with client retention and maximizing profits ### 15. Great service but not same for customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Emirhan . | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Wati?** I’ve been using Wati for a while now, and it has made managing WhatsApp communication so much easier The platform is user-friendly, and the automation features save so much time. It’s a great tool for businesses looking to streamline customer interactions. The setup was straightforward, and the integration process was smooth. Highly recommend it for anyone needing an efficient WhatsApp solution **What do you dislike about Wati?** While Wati has some great features, the customer support is seriously lacking. Whenever I faced an issue, getting in touch with their support team was nearly impossible. The response time is extremely slow, and sometimes they don’t reply at all. If you run into a technical problem, you’re pretty much on your own. It’s frustrating because the platform itself is good, but without reliable support, it’s difficult to depend on it for business operations **What problems is Wati solving and how is that benefiting you?** We were using WhatsApp Business before, each of our agents had their own WhatsApp number to communicate with customers, it was hard da manage them and we keep getting banned because of the WhatsApp guidelines **Official Response from Shirish Nair:** > Hi Emirhan, Thank you for your feedback. We’re really sorry that our support hasn’t met your expectations, and we understand how frustrating it can be when you need help and don’t get a quick response. Our team is working on improving our support, and we’d love to assist you personally. Please reach out to us at Shirish@wati.io and Ashwin@wati.io, and we’ll do our best to help. We appreciate you using Wati and hope to make things better for you. Thank you! Team Wati ### 16. Wati - Your go-to WhatsApp Marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Praneeth M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Wati?** I've used multiple WhatsApp API providers, including AiSensy, but their support was frustrating. When I decided to migrate to WATI, the process was seamless, thanks to their highly responsive team, who even assisted me at midnight to ensure a smooth transition. Deepak arora was the one who was there till the migration process and made it smoother ,WATI stands out with its 24/7 exceptional support, which is far better than other platforms. One of the biggest game-changers is the Instagram DM automation, allowing me to manage both Instagram and WhatsApp in a single inbox. Another major advantage is that WATI doesn’t charge based on contacts, meaning I can broadcast to unlimited contacts without extra costs. The Whatsapp Flows and CTWA ads will be the best features to get rolled out , business can benefit a lot in 2025.Their automation builder is also highly advanced and easy to use, making it a superior choice for automating workflows. If you're looking for a reliable, feature-rich, and well-supported WhatsApp API solution, WATI is hands down the best choice! **What do you dislike about Wati?** The only thing i dislike is they roll out features a bit slow , but whenever they launch any feature they make sure they are error free and working perfectly unlike other BSP's **What problems is Wati solving and how is that benefiting you?** Major problems wati solves is Whatsapp API needs an inbox for messages , an interface for sending bulk messages and a chatbot tool for automations. Using these features any business can automate their entire whatsapp marketing funnels ### 17. WATI- A great customer experience and Self operative easy to use panel **Rating:** 5.0/5.0 stars **Reviewed by:** Swati K. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Wati?** I like that the panel is easy to use and is user friendly. Even without the help of the developer you can get started on this platform. From Bot to Broadcast everything at one panel.We are currently using WATI for all our clients. We send broadcast messages, we have enabled the chat widget on to the website, we have integrated WATI with our CRM system for real time messages like: When lead is generated or lead is taking any action a real time whatsapp message is sent to engage with the lead/customer **What do you dislike about Wati?** In pro plan only email and whatsapp support is available. **What problems is Wati solving and how is that benefiting you?** The users which come to our website sometimes get lost and we don't get details to reach out like number and name is not captured but WATI Whatsapp is solving that problem as user comes to the website and engages with the bot and once he sends Hi or any messages, whatsapp number of user get captured from which they are enquiring. WATI helps in generating more leads through broadcasting and enagaging with the customers on real time. We can even run CTWA ads and monitor them on WATI. ### 18. Best Whatsapp API out there **Rating:** 5.0/5.0 stars **Reviewed by:** Yagnesh S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Wati?** The app is really easy to use and they keep adding new features very frequently. Because of all the automations and integrations, handling customer support and marketing for a small enterprise like ours becomes a piece of cake. **What do you dislike about Wati?** The only issue we face is that the chatbots sometimes glitch and stop working in between chats **What problems is Wati solving and how is that benefiting you?** Its making all of it very easy to use and at your fingertips. And with the help of automations and integrations, we dont even need to physically use the app, all the messaging happens automatically 90% of the time. ### 19. My Very first WABA services provider & we are still connected **Rating:** 5.0/5.0 stars **Reviewed by:** Amit P. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Wati?** The best thing i like about WATI is that only WATI is the platform that came across my mind till now, which is giving us the facility to upload up to 15mb video because other than this, most of the platforms allow max 5 MB video. The other best thing is the easiest UI & also the plugin in google through which we can directly send whatsapp to all via google sheets. Very fast template approval speed. **What do you dislike about Wati?** The only thing bother to me is per message price for marketing category but anyway, they are compensating it with the 15mb video upload & some other features which are not there in other platforms. **What problems is Wati solving and how is that benefiting you?** We are a training company & we take online sessions via ZOOM & for that we have to send zoomlinks to our customers, so before WATI we were getting very less showup ratio for our webinars because our participants were clueless about the zoolink but after implementing WATI, we started getting very good show-up ratio & our participants are very happy because now it's very handy to them. ### 20. Fantastic WhatsApp Automation Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Seekers J. | Digital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Wati?** Wati is an absolute game-changer! The ease of use makes it perfect for businesses of all sizes, and the implementation is quick and hassle-free, ensuring a smooth experience from setup to daily use. The platform offers a wide range of features, making it a go-to tool for WhatsApp communication. We use it daily, and it has significantly streamlined our customer interactions. Highly recommended! 🚀 **What do you dislike about Wati?** One small downside of Wati.io is that the pricing can be a bit high for smaller businesses, especially as usage scales. While the features justify the cost, a more flexible pricing model would make it even better! **What problems is Wati solving and how is that benefiting you?** Before using Wati, managing customer relations, follow-ups, and bulk messaging was time-consuming and manual. It was big spend of man power. No more! Now, with automation, it has streamlined our customer interactions, reduced response time, and improved overall engagement—helping us scale our support and sales effortlessly! ### 21. Making Client Communication Easier with Wati **Rating:** 4.0/5.0 stars **Reviewed by:** Vamsi Krishna C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Wati?** We adore the simple-to-use interface, efficient workflows, and set of pre-made templates, among other features. The simple interface enables users of different levels of expertise to use the platform with ease, while the efficient workflows enhance productivity and reduce time spent on repetitive activities. The pre-made templates also save significant configuration time and ensure consistency across projects. Overall, these features contribute to a seamless and efficient user experience. **What do you dislike about Wati?** Pricing can become more competitive and hence more accessible and satisfying for the customers. Additionally, improving the quality and responsiveness of the customer care service would result in an overall better user experience, improved customer retention, and enhanced brand loyalty. **What problems is Wati solving and how is that benefiting you?** Wati is tackling the problem of bulk customer communication, especially over WhatsApp, which just so happens to be one of the most popular messaging apps. As a digital marketing company, it benefits us because we can communicate faster and more directly with clients and leads. Wati's automated features, such as chatbots and message templates, help us manage inquiries efficiently, run marketing campaigns, and lead nurturing without manually following up. It also encourages team collaboration and response rates, allowing us to deliver better service and improve client satisfaction. ### 22. Scalable, easy to use WhatsApp platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2025 **What do you like best about Wati?** We have been using WATI for a couple of years, it has streamlined our WhatsApp-based customer service. The interface is clean and intuitive and our team picked it up quickly, not much training required Setting up was straightforward, and we can now handle high message volumes effortlessly. The value WATI delivers makes it well worth it. **What do you dislike about Wati?** Their usage reports could be enhanced and improved **What problems is Wati solving and how is that benefiting you?** Multi agent whatsapp customer service and whatsapp marketing campaigns ### 23. Easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ernesto T. | It Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Wati?** It's an easy-to-use tool. Within its most affordable membership, it offers the most basic options to be able to work. The only negative point is the wallet balance issue, as it always requires you to have a minimum balance, and even after having paid the subscription, it's necessary to have the balance. **What do you dislike about Wati?** Require to have an minimal amount of balance to allow you to use the functions even if you already payed the monthly subscription **What problems is Wati solving and how is that benefiting you?** We do not have an e-commerce website, and wati is helping us with the management of user that are using our marketplace on WhatsApp ### 24. Wati is good, but their price increase not so much. **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony M. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Wati?** Wati, is easy to use. Great support, and the chat bots are pretty good. The automation is easy to understand and use. **What do you dislike about Wati?** What you need to know is that linking your phone to Wati is almost like getting married, once you are setup with them it's really difficult to change, which is not a problem, but when they increase the prices, something they just did, you have no option, you just almost have to continue using them. This is a reason I would recommend people to probaly look somewhere else before using wati. It was a great deal before, now it's just a bit expensive. **What problems is Wati solving and how is that benefiting you?** Wati is helping us easily handle whatsapp. ### 25. Great for Team Collaboration and Company-Wide Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Wati?** Many users can use it as same time Customer service team are at the top very helpful for companies **What do you dislike about Wati?** we are not able to send messages for numbers in USA, Canada, or any foriegn number **What problems is Wati solving and how is that benefiting you?** reaching many people all departments are using one number ### 26. I love Wati, It is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** SVD O. | Digital Marketing Consultant (Ongoing Client), Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Wati?** The UI of Wati is Amazing, It has a lot of features **What do you dislike about Wati?** I think Wati can Improve its Chatbot and get AI in it **What problems is Wati solving and how is that benefiting you?** It is Automatic Replying half of the Queries, Easy to send broadcast messages to multiple numbers. I am able to mark the conversation as solved or pending, It is helping me attend each customer attentively and provide good customer service. ### 27. Good balance of Features & Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh S. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Wati?** Wati is a good Whatsapp communication tool both in terms of features and costs. The interface is simple and allows me to create messages without much effort. The message approval process is also quick. I highly appreciate the option to build a bot by myself, a rarity as most other service providers charge for it. Icing on the cake is the prompt support from the team **What do you dislike about Wati?** The cost plan changes from time to time. But that's not a big problem though **What problems is Wati solving and how is that benefiting you?** Allows Whatsapp communication using official WABA thereby adding value to the genuineness. Bots are free and easy to build and help automate lot of communications ### 28. Very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** selvakumar k. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Wati?** I am using Veera since 2021. And I used almost more than 10 WhatsApp API, what is my most preferable WhatsApp API. **What do you dislike about Wati?** No provision to send voice message as auto reply **What problems is Wati solving and how is that benefiting you?** What is Auto reply working very properly. So I said FAQ and I am now free to look at other works. ### 29. Best personalized experience for Whatsapp API for my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Adrián P. | Digital Marketing Advisor, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Wati?** It is extremely useful, easy to use and reliable to work and refer my clients to use it. It has enhanced the messaging experience for both the final clients, as well as for the customer service department, wich has engaged better with their community, bringing the fastest times on replys. The implementation and changes that the team adopted due to using the app has only brought better results in sales driven via Whatsapp. We use it daily, as the department never sleeps. We started the application and integration and just 24 hours later, we were already working on Wati. I really have never used nor required for customer support, as the integration works completely fine. **What do you dislike about Wati?** Is a little difficult to acces your account, but nothing imposssible. They send emails including your access to the account. **What problems is Wati solving and how is that benefiting you?** It proved to be amazingly effective when contributing to provide a better assistance to customers in the marketing field, providing solutions to maintain better communication, better sales results and helping us bear with the spam and space problem when coming to messaging from the Basic Whatsapp Business solution. The phone was no longer capable of solving our communications and also is giving us a better way to approach new customers, always putting the final customer in control. **Official Response from Cheuk Kwan (Poko) Lam:** > Hi there Adrián, thanks a lot for the honest feedback. It’s great to hear that you were able to get your team up and running on Wati in just 24 hours. Knowing that the platform is helping you drive better sales results and that you feel confident referring your own clients to us is exactly why we do what we do. Regarding the account access, we hear you. We prioritize security with our login process, but we understand that it can add a bit of friction for a team that’s using the app daily. We're always looking for ways to balance that security with a smoother experience for our power users. We're excited to keep being part of your growth journey. Best, Team Wati ### 30. My experiece with Wati Whats App Marketing 2025 and 2026 **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek P. | Design Specialist & Marketing, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Wati?** Boradcast feature and automation. Along with segmentation of messages. Wati has now integrated instagram and facebook messages too. Its ease of use feature and they have best customer service too. **What do you dislike about Wati?** Little bit pricer from the market. but since its already integrated in our software we shall stick to it. **What problems is Wati solving and how is that benefiting you?** It have solved our problems related to customer communication and sending updates in an instant. The best feature of WATI is it takes less than a minute to send 2000 + messages ### 31. Best In Class **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul Y. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Wati?** Wati is the tool that I can't run my business without. And it is really the best tool out there. No other tool is near to what WATI is offering. its also very easy to use and navigate wait. Wati makes providing customer support like a cakewalk for us. Reduces a lot of friction as it offers pabbly connect integration. **What do you dislike about Wati?** The pricing can be adjusted a bit. WATiii **What problems is Wati solving and how is that benefiting you?** Wati is helping us reach to our customers very easily. ### 32. Easy to use application with a simplified interface **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Wati?** It user friendly interface and response helps solving chats easily based on priority can be defined into catogaries **What do you dislike about Wati?** While using on phone sometimes reaction time is slow and older solved chats are also shown as open **What problems is Wati solving and how is that benefiting you?** Able to send automated message notification with details mentioned making it easier for records ### 33. Perfect WhatsApp Tool for Support & Order Updates with a Lean Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Wati?** The shared team inbox and automation features are a lifesaver. They let me handle multiple conversations without missing a beat. Setting up quick replies and automated flows for order updates has saved me a significant amount of time. It feels like having an extra team member without the added cost. **What do you dislike about Wati?** While the desktop version works great, the mobile experience can feel a bit clunky when managing conversations on the go. A smoother mobile UI would be a big win. **What problems is Wati solving and how is that benefiting you?** It's enabling seamless management of WhatsApp chats with my users. I can run marketing campaigns, send order updates and accept payment. ### 34. A simple, straight-forward and no-bs integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sanath K. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Wati?** The workflow builders are simple and easy to use. The template approval process and broadcasting is smooth as well. **What do you dislike about Wati?** The lack of multiple env support. For, I would like to have the same flow run on staging, qa, and prod envs. There's no way to do that unless I manually change the variables I have on the builder. **What problems is Wati solving and how is that benefiting you?** Solved the problem of broadcasting marketing messages over whatsapp to our customers. As a result, we have increased conversion rates and faster leads. We also have a chatbot that acts as a support agent for the claims process. ### 35. A Powerful WhatsApp Automation Tool for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Faiz S. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Wati?** Easy WhatsApp Integration,Broadcast Messaging **What do you dislike about Wati?** Occasional Delays: Message delivery or sync with WhatsApp can sometimes be slower than expected **What problems is Wati solving and how is that benefiting you?** Centralized Communication: Instead of handling WhatsApp messages on individual phones, Wati provides a shared team inbox, so multiple agents can manage customer chats seamlessly ### 36. Would not recommend them. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Wati?** Easy to integrate for Whatsapp. Their support team is decently responsive. **What do you dislike about Wati?** 1. Their chat panel is pathetic, searching does not work, message filtering does not work or is mind-numbingly slow. Good luck trying to filter out messages and addressing / replying to them. You can't even search for a chat by phone or name, its that bad. 2. Their chat panel is pathetic - If you have even a little bit of scale, avoid this tool like the plague. 2. Use webhooks? They will rotate the tokens every few months without any intimation. You will know when you have a downtime / webhooks stop working. 3. Want to send carousel & limited time offer templates? Sorry, they are paywalled behing the `pro` plan. Get that? They have paywalled a template style offered by Facebook. You need to pay them extra just to use a template. 4. They keep pestering you, trying to bribe you with $15 Amazon coupons in exchange of 5 star reviews on this platform. Not a review, but a 5 star review. Which is insane? Instead of taking actual feedback and improving their product, they feel its better to just buy some reviews from their own, unhappy customers. **What problems is Wati solving and how is that benefiting you?** We are using them for integrating with Facebook Whatsapp. That's it. Now that FB is more openly offering their APIs, it might be worth a look at direct integration. **Official Response from Shirish Nair:** > Hi there, we really appreciate you taking the time to share your feedback, and we’re genuinely sorry that your experience with Wati hasn’t been great. We take your concerns seriously, whether it’s about the chat panel, webhooks, template access, or our approach to reviews. Your feedback helps us improve, and I’d love the chance to understand things better and see how we can make it right. Please feel free to reach out to us directly at Shirish@wati.io or Ashwin at ashwin@wati.io and we will be happy to resolve this issue for you. Best regards, Team Wati ### 37. Best Tool For WhatsApp Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Paid Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Wati?** By far, the best WhatsApp automation tool that I've used. Very easy to create WhatsApp bots, sequences and also for sending WhatsApp marketing broadcasts. Also, pricing is way lower than other similar tools that I've previously used. Customer support is also very prompt. **What do you dislike about Wati?** Marketing broadcasts at times do not get delivered but that is more of a WhatsApp business API limitation. **What problems is Wati solving and how is that benefiting you?** Setting us WhatsApp business automations for lead generations through ads. ### 38. Very flexible and easy to work maintain communication among colleagues. **Rating:** 5.0/5.0 stars **Reviewed by:** Marc L. | Lead Web and Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Wati?** Very user-friendly.Integrating Wati into our custom software was very easy. We appreciated the comprehensive documentation on how to use Wati. The hot-to videos made really helped in getting to understand the message flow. Coupled with friendly support, Wati has become a daily part our organizational operations. **What do you dislike about Wati?** The Credit Balance usage is a bit complicated to understand. **What problems is Wati solving and how is that benefiting you?** It allows for communication consistency. Admins can see what the and how the agents are communicating with the customers. Integration with our CRM makes it easy to notify and remind our customers. ### 39. Best for Whatsapp Chatbots flow. **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh P. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Wati?** Setting up chatbots is easy and flawless. Easy APIs for sending out messages. Quick support help We use it everyday. **What do you dislike about Wati?** I don't see much hurdles using Wati. We have good experience with Wati and support team as well so far. **What problems is Wati solving and how is that benefiting you?** Trigger instant notifications via API, Complex chatbot flow easily done with visual chatbot builder. ### 40. Best WhatsApp API Service Provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Aadesh Kumar Jain V. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Wati?** 1. Ease of using the Google Sheet for broadcasting messages. 2. The super user friendly APP. 3. Super rich Features 4. Excellent Customer Support 5. We were able to implement the software and start using the product from day one. I am so happy to say that by using the broadcast feature for our College/School Admissions, we were able to reach the potential students directly and interact with them. The result, we had overall 12% increase in admissions in the current academic year. **What do you dislike about Wati?** We are so happy with what we are getting, still unable to use lots of features yet. Thank you Team WATI **What problems is Wati solving and how is that benefiting you?** Single number for 5 agents. Helping us to know the usage and response time of the agents in a single screen. ### 41. New Era of WhatsApp Messages Over Email **Rating:** 5.0/5.0 stars **Reviewed by:** Kirteeraj M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Wati?** It makes using WhatsApp broadcast, automation and company customer communication super easy , boosting the sales. **What do you dislike about Wati?** Creating bot it not that so easy, the instant chat reply bot with multiple options. **What problems is Wati solving and how is that benefiting you?** What is helping me remind my leads send demo automated follow up usually after three days five days and seven days then what is helping me to broadcast all of my existing customers about the update at the 5am club. ### 42. We've had a great experience using Wati **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad P. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Wati?** We've had a great experience using Wati for our WhatsApp campaigns. what we liked: 1.The platform makes it incredibly easy to create campaigns quickly 2. offers a wide range of features, including automation bots and shared inbox management. 3.The WooCommerce integration worked out well fine without any intervention from wati team. unlike some other partners we tried earlier. 4. The messaging limit automatically increased without us having to inform the team. We primarily use Wati for broadcast messages and appreciate the detailed analytics it provides, which help us gauge the effectiveness of our campaigns. User management is straightforward, and the platform is entirely self-serve, eliminating any dependency on the Wati team. We've reached out for support, particularly for troubleshooting a feature like abandoned cart workflows, and it worked out after 2 sessions. Overall, Wati has been a reliable solution for our WhatsApp marketing needs **What do you dislike about Wati?** For the pro version we should shell out 6k vs 2.5k for growth version. Interested in the carousel feature of pro version but wish to see pay per additional features as well sometime in the future. **What problems is Wati solving and how is that benefiting you?** Quickly launching whatsapp campaign is made easy. Self serve features. ### 43. Budget and user-friendly WhatsApp API **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Wati?** The best part of the software is the variety of options available for running campaigns, especially the Re-try option to failed contacts, which is very needed as otherwise manually retrying is very time consuming. We have seen a good send ratio because of this option. Also creating campaigns are very easy and running broadcasting is few clicks. **What do you dislike about Wati?** The must have a dedicated on-call support rather keep everything to mail support. **What problems is Wati solving and how is that benefiting you?** I am able to reach large chunk of customers using WATI and also the Auto-retry feature to failed contacts is much beneficial. ### 44. WATI – The Perfect WhatsApp Solution for Agencies & Digital Creators **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Wati?** WATI has totally changed the game in how we connect with clients and their audiences. Thanks to awesome automation tools, customer service and broadcast messages are a breeze! WATI's communication simplification is a game-changer for us as an agency. It saves us so much time while helping creators with their online presence. The dashboard is user-friendly, particularly for non-technical users, and the integration with the WhatsApp Business API is seamless. **What do you dislike about Wati?** In my assessment, the campaign filters have some limitations. Currently, when I use a filter, it only focuses on users who match the filter during the time of scheduling a campaign. It would be a remarkable feature if WATI could send messages to all relevant users based on the filter and dynamically apply the filter at the scheduled campaign time. This upgrade would make targeting better and give us more options. **What problems is Wati solving and how is that benefiting you?** It might be difficult to coordinate and manage several talks with clients, teams, and potential customers. WATI makes life easier by putting everything in one spot—whether it's automated onboarding messages, webinar reminders, or client follow-ups. Guess what? Our WhatsApp interactions are booming, and clients are loving the templates and chatbot flows! This has allowed us to improve our operations effortlessly and get faster results, all without making things more complicated. ### 45. It’s a pretty useful platform for whatsapp automation for our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi T. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Wati?** It's easy to use interface makes it simple for creating campaigns. Template approvals are fast, videos upto 12MB are supported. Many Indian languages are supported. Analytics is provided for measuring the performance of the campaigns. **What do you dislike about Wati?** If you can add some features to convert the text to other Indian languages - it'll be great. Pricing has been increased a bit in the past few months - it'll be great if you can have some economical packages to support startups! **What problems is Wati solving and how is that benefiting you?** Helping businesses seamless manage communication with their customers. It benefits us immensely as most of our customers are from rural India and they don't use email much. So having a platform that can manage the WhatsApp conversations and marketing with our customers is really helpful. ### 46. A Game-Changer in WhatsApp Customer Communication-very helpful to generate trust of end customers **Rating:** 4.5/5.0 stars **Reviewed by:** Varun J. | Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Wati?** Wait service is outstanding and we get response on time from support team, our end customer is using Wati and they are very happy with Wati platform **What do you dislike about Wati?** Some time issues on template approval or meta confirmation **What problems is Wati solving and how is that benefiting you?** Enhanced Customer Engagement Seamless Integration User-Friendly Interface Intuitive Chatbot Builder Real-Time WhatsApp Integration All-in-One Communication Solution ### 47. Non-tech person can use this! **Rating:** 4.5/5.0 stars **Reviewed by:** pawan r. | marketing head, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Wati?** I really like this tool and use for my brand due to it's bulk shoot, reporting and tagagging system for each lead. best part of this as i can use this with my team and assign leads to team to manage from one platform. best application to use do, no need to have a desktop. **What do you dislike about Wati?** they don't have AI integration to intergate with openai or chatgpt to to have ai chatbot rest i feel is perfect. **What problems is Wati solving and how is that benefiting you?** it helps me to optimize and send my leads instant welcome message and schedule or remind them about offers and even provide whatsapp customer support. ### 48. Business Partner in Brazil **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno V. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Wati?** Well-defined processes, quick hiring without startup barriers. **What do you dislike about Wati?** Lack of a technology partner program, preventing partners from becoming a Meta Tech Provider in partnership with a BSP (Wati) **What problems is Wati solving and how is that benefiting you?** Wati breaks down barriers to accessing advanced Meta resources, allowing my clients to have access to the official WhatsApp API and all its features. ### 49. Works well for our support and sales queries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Wati?** Wati is a great tool to use, especially if your users prefer WhatsApp. Team inbox is the most important module of Wati. **What do you dislike about Wati?** Sometimes it is a bit slower, you have to refresh to see the new chats. **What problems is Wati solving and how is that benefiting you?** Our users prefer WhatsApp queries, which is good for us, instead of live chats or email support tickets. And, Wati Team inbox is just perfect for it. ### 50. Best Whatsapp Business App **Rating:** 5.0/5.0 stars **Reviewed by:** Hilel F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Wati?** What I love the most is how easy it is to create chatbots, having the mobile app, and how it has helped me sell thousands of dollars in services thanks to automation. It's a game-changing tool! **What do you dislike about Wati?** However, the mobile app still needs some improvements — I often have to close and reopen it constantly just to see conversations. **What problems is Wati solving and how is that benefiting you?** The speed at which a prospect is approached and sales are closed ## Wati Discussions - [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) - 1 comment, 2 upvotes - [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) - 2 comments, 2 upvotes - [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) - 1 comment, 1 upvote - [Automation problem](https://www.g2.com/discussions/automation-problem) - 1 comment, 1 upvote - [Can we know from which website we recieved the chat on whatsapp](https://www.g2.com/discussions/can-we-know-from-which-website-we-recieved-the-chat-on-whatsapp) - 1 comment, 1 upvote - [View Wati pricing details and edition comparison](https://www.g2.com/products/wati/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A45%3A32+-0500&secure%5Bsession_id%5D=5757150f-d00e-486c-aa39-13be84d0a697&secure%5Btoken%5D=5d0425a178b8052328e8f3a7b8cc510da56f1adef0bebfe376166a60c00a5755&format=llm_user) ## Wati Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews) - [Astra by Wati](https://www.g2.com/products/wati-astra-by-wati/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [eduplus](https://www.g2.com/products/eduplus/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kylas Sales CRM](https://www.g2.com/products/kylas-sales-crm/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meritto](https://www.g2.com/products/meritto/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [School ERP Software](https://www.g2.com/products/edupluscampus-school-erp-software/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Swipe](https://www.g2.com/products/swipe-swipe/reviews) - [telecrm](https://www.g2.com/products/telecrm/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [viaSocket](https://www.g2.com/products/viasocket/reviews) - [Visitor](https://www.g2.com/products/visitor-visitor/reviews) - [Visitor Management System](https://www.g2.com/products/visitor-management-system/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) ## Wati Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails - API Security - Data Security - Authentication **Process** - Mentions - Tickets - Macros **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Community Support - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation - Multimedia Support - Multi-Modal Input Support **Channels** - Social - Live Chat - Phone - Text **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - Generative AI **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration - Third-Party Integrations **Additional Functionality** - Version Control - Scalability - Personalization - Data Extraction - Webhooks - API - Natural Language Processing - Fallback Handling - Drag & Drop - Multiple LLM Models - Built-in AI Assistant - Automated Testing - Data Governance - Collaboration Tools - Pre-built Templates - Agent Design Tools - Deep Learning - Model Training - Analytics - Single Sign On - Debugging - Deployment Management - Proactive Error Detection **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Wati Alternatives - [Gallabox](https://www.g2.com/products/gallabox/reviews) - 4.6/5.0 (164 reviews) - [respond.io](https://www.g2.com/products/respond-io/reviews) - 4.8/5.0 (511 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews)